5/5
GoogleVery Helpful staff especially Kate Boitier! Thumbs up!
Agent replied
Thanks for thumbs up Astrid. It’s great to hear Kate was helpful.
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)4 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)10 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Reviews on Google
Showing 1,949 reviews on Google only. Show every review
Google5/5
GoogleVery friendly, helped me more than they should have. I would recommend to my friends and family. Xx
Agent replied
Dear Kaya Thank you so much for the positive review it is greatly appreciated. All the best
4/5
GoogleAlthough, Lenwell Bedford were unable to find a property that suited my needs, I have to say, the customer services that I received was impeccable. Nicola really worked hard to get the best property for me, I would have no hesitation in recommending them to my friends.
Agent replied
Dear Karen Thank you so much for the positive feedback which I will be sure to pass onto Nicola. We wish you all the best for the future!
5/5
GoogleLenwells Bedford, Kate and the team have been looking after our properties for over 5 years now and their in-depth knowledge of the local rental market, network of trusted & reliable contractors and speedy introduction of hassle-free tenants is second to none. They are a pleasure to work with and I would highly recommend them. Thanks guys, Spencer Wright
Agent replied
Dear Spencer Thank you so much for taking the time to write a review. I'm so pleased you were happy with our services, I will be sure to make Kate and her team aware of your kind words.
5/5
GoogleAbsolutely amazing experience, staff couldn’t do enough to make sure this experience was as enjoyable as it was successful. Would highly recommend to all. 10/10 estate agents with brilliant staff.
Agent replied
Dear Brandan Thank you so much for taking the time to write a review. I'm so pleased you were happy with our services and our staff looked after you.
5/5
GoogleNicola was an absolute pleasure to deal with. Really friendly and helpful, and made the stressful time of trying to find a home to rent so easy. I would definitely recommend Lenwell to other people looking to rent in Bedford.
Agent replied
Hi Steve That's really great feedback thank you. I will be sure to let Nicola know. Its good to hear we are doing a good job. All the best in your new home.
5/5
GoogleHad a lovely experience today with Kate in the bedford office, so welcoming and accommodating. Brilliant Service
Agent replied
Great to hear. Thank you so much Abbey
4/5
GoogleI found the letting agent was very polite and bubbly, she had great knowledge of the property I was viewing. I would definitely recommend lenwell to friends and family.
Agent replied
Thank you for the kind words Joanna
5/5
GoogleStaff very helpful in every way, always keeping you in the loop with things, it's nice to have staff that are there to help and support.
Agent replied
HI Heidi Thank you for the great review, its always appreciated. have a good day .
5/5
GoogleLenwell have been looking after my portfolio of properties for the last 10 years since taking over from Waltons, which has been a very smooth operation. I am very satisfied with the customer services given to me from the Bedford office and they have always found me good tenants over the years.
Agent replied
Thank you George, it is very important to us that our clients are happy.
5/5
GoogleEasy and pleasant experience! Bedford agency is in point. Ladies are lovely and friendly, we quickly found a place we were looking for.
Agent replied
Hey Paulina Thank you so much for your great review for our ladies in Bedford. I will be sure they hear about this. :-)
1/5
GoogleDisgusting attitude to customer care. If I could give zero stars I would as these bunch of idiots are truly rubbish. Don''t expect any of their claims to be substantiated and certainly DON"T expect your money to be returned on time or in the way they promise. Typical attitude of estate agents and lettings agents who are only interested in themselves and don't care who they upset. Shame on you Lenwells I hope you go bust soon as you deserve to
Agent replied
HI Kevin Following your call with Nicola, a report has been written up and is now being looked into. Thank you.
5/5
GoogleThanks so much to Kate and the team. They are a very friendly and professional establishment. I have every confidence they will look after my flat and my new tenant. I would most definitely recommend this company.
Agent replied
Thank you James, what a lovely review to receive the team will be very pleased to hear you are happy.
5/5
GoogleRating only, no written review.
Agent replied
Dear Mateusz Thank you for rating Lenwell, it is appreciated.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Agent replied
Dear Tony Thank you for taking the time to give us a rating. It really means a lot to hear we are doing a good job.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for taking the time to rate Lenwell. It means a lot.
5/5
GoogleRating only, no written review.
Agent replied
Thank you Sylwester for rating Lenwell with a 5*, it is appreciated.
5/5
GoogleRating only, no written review.
Agent replied
Thank you Mr Rasim for your 5* rating. It means a lot to everyone at Lenwell.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the 5 star review Ajay, the Milton Keynes tean will be really pleased to hear that you have given them a good score. Have a great day.
5/5
GoogleGreat service thanks!
Agent replied
Thank you for your great feedback Tibor, we are delighted to hear you're pleased with our service.
1/5
GoogleHorrible customer service during the whole length of the tenancy. Poor communication and slow or no response.
Agent replied
I'm so sorry you were unhappy with the service we provided, I'd like to check into your complaint, please contact me direct by emailing rob@lenwell.com
5/5
GoogleVery helpful staff! Lyle and Emily in particular have been brilliant!
Agent replied
Thank you for your positive review Kayleigh, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your kind words are passed on to the team.
5/5
GoogleVery helpful staff here, and they give a very good service!
Agent replied
Thank you for your positive review Suzanne, it's greatly appreciated. We are delighted to hear that you are very happy with our service and I will make sure that your comments are passed onto the team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 2015
2015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: East of England Agency of the Year
- SilverThe Negotiator Awards 2015: Medium Lettings Agency of the Year (4-11 branches)
- SilverThe Negotiator Awards 2015: Innovator of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Lettings Agency of the Year Awards
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 2015
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2015: Best UK Small Lettings Agency
- SilverLettings Agency of the Year Awards 2015: Best Innovation Lettings Agency
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
- GoldLettings Agency of the Year Awards 2014: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2014: Best Innovation Lettings Agency
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
