Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
Showing 1,949 reviews on Google only. Show every review
5/5
GoogleGreat Agency, very responsive and always helps as soon as possible.
Dear Sandija Thank you so much for taking the time to write a review. I'm so pleased you were happy with our services. We hope you are happy in your new home.
5/5
GoogleThe best letting agency
Thank you Stephen that’s great to hear.
5/5
GoogleVery good agency ,they help me a lot to find a house to rent for my family.
Dear Sorin Thank you so much for the kind words. We wish you and your family all the best in your new home.
5/5
GoogleGreat viewing experience!
Thank you for nice review!
5/5
GoogleVery helpful and kind staff. I'm glad to found them!
We are glad to have found you too Szabina. Thanks for the fantastic review :-)
5/5
GoogleI would high recommended this agency to everyone who looking for property. I want to say thank you very much for Tatjana. She is the best agent I met. The service she provided for us was great. All issues were sorted straight away. Thank you!
Thank you for taking the time to write a nice review after your experience with Tatjana. It really means a lot to hear we are doing a good job. Rest assured Tatjana will be praised for these fantastic comments.
5/5
GoogleVery helpful staff, quick operation :) Recommended!
Thank you Janos!
5/5
GoogleVery happy with the experience from arranging viewing to collecting the keys - all ran quickly and smoothly, was easy to go through referencing and sign the paperwork online, and was kept informed throughout. All good so far!
Dear Tom thank you so much for the review! I wish you all the best in your new home.
5/5
GoogleThe staffs were very professional and helpful throughout the processing of my application. The took the time to explain the procedures and provide me with all the relevant information and answers that I was not sure about.
Dear Dolsis Thank you so much for taking the time to write a review. I'm so pleased you were happy with our services. We wish you all the best in your new home.
5/5
GoogleThe best agency. Very attentive and friendly ladies.
Thank you for the 5 star review for the wonderful ladies of Northampton. We think they are the best too ;-)
5/5
GoogleService was brilliant and and they largely worked around my job etc. Jolanta was especially helpful!
Thank you Morgan. It’s really nice to get such a lovely review to start the day :-) I will tell them well done.
5/5
GoogleI am very happy ! Tha best agency.! Thank you so much for helping!
Thank you Cristina :-). It’s great to hear you are happy and the Northampton ladies have looked after you.
5/5
GoogleJolanta & Tatjana were so helpful and really lovely to deal with. They really lessened the stress of moving house and made the whole process simple and quick! I can't thank them enough!
Hey Sam The staff in our Northampton branch are so lovely and we are pleased they made your move stress free. We will be such to let them know your comments.
5/5
GoogleReally happy from their service so far. Looking forward to rent from them.
Excellent to hear you are happy Magdalena. Thank you
5/5
GoogleVery friendly team! Excellent experience! Would recommend! Well done and thank you!
Victor it is lovely to hear that you have been happy with the service we provide. I will give the team a "well done" for you. Thank you very much.
5/5
GoogleI have had great service from my local branch, in particular Tatjana is always happy to help.
That's a great review thank you Lucy.
5/5
GoogleUsed to rent the property trough lenwell in a past and I would highly recommend this agency to everyone. Northampton team is very professional and responsible.
It’s brilliant to get a review like this from a happy ex tenant thank you Alex. All the best in the future.
5/5
GoogleFrom the first point of contact, the service has been superb. They did everything they said they would. Thoroughly professional, and as helpful as they could possibly have been. The whole process was straightfoward, simple, and stress free. They took care of everything. Would absolutely recommend them.
Dear Mr Piper Thank you for your positive review, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your kind words are passed on to the team. Kind Regards Lenwell Property Services
5/5
GoogleI have recently been dealing with Lenwell Northampton after receiving poor service from another local agent. I have been very impressed with the hands on approach from Lenwell, in particular Tatjana. I wouldn’t consider another agent and would fully recommend Lenwell.
That is the most wonderful news to hear Bali. Thank you for letting us know how well the ladies in Northampton looked after you.
5/5
GoogleThe best agency. I am very happy about the Lenwell staff and the way they helped me to find the flat that I wanted in Northampton.
HI Andra Thank you for the great review, it means a lot to hear the ladies in Northampton have done a good job.
5/5
GoogleJolanta was the most helpful letting agent I have ever dealt with. She was very positive and will definately recommend Lenwell to other people.
That is a glowing review! Thank you so much Sarah. Have a great day
1/5
GoogleInitially very happy with the service and the colleagues but support from head office has been awful. Dealt with Tamara who I found to be rude and uncaring. I would suggest that Lenwell’s need a full review of their customer service policies and I would invite Rob Wellstead to review the email exchanges and phone conversations to see if he would be happy paying for that level of support and service?
Thank you for taking the time to write a review. It appears you were happy with the Northampton office but experienced an issue with a member of property management. We will investigate your concerns.
4/5
GoogleLenwell are a great team, they give us peace of mind in managing our property, they keep us well informed and best of all they are friendly and professional.
Thank you for the review Simone. It is important we look after our clients. Please let me know what we could improve on to get a 5 star rating: Richard@lenwell.com
5/5
GoogleVery professional service. All formalities were dealt with quickly and efficiently.
Great to hear Jakub thank you for the 5 star review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 20152015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
