5/5
GoogleRating only, no written review.
Agent replied
Thank you Constantin
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)1 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)6 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Reviews on Google
Showing 1,949 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied
Thank you Stella :-)
5/5
GoogleHaving contacted a number of other letting agents who quite frankly showed little inclination to help, no interest in even asking for requirements and certainly no motivation to try and rent out their clients properties, it was genuinely a big relief to have contacted Lenwells. Both Michelle and Kate couldn't have been more helpful and the initial contact, viewing process and subsequent follow up was efficient and reassuring.
Agent replied
Thank you so much Alice. It is lovely to see a review like this. We are glad to hear you were pleased with the service you received.
4/5
GoogleKelsey very helpful and great service from start to finish. Answered all questions and emails promptly which is quite rare these days! Would recommend.
Agent replied
Thank you Tim for giving Kelsey a great review. We will be sure she hears about it. Have a lovely weekend.
5/5
GoogleWe had a fantastic experience with a professional team, really fast process, excellent communication- Michelle, Sophie and Karen- Thank you for all your support and for the welcome card, we strongly recommend Lenwell! :)
Agent replied
Thank you so much Isabela. It’s wonderful to hear about your positive experience :-)
5/5
GoogleGreat service!!!
Agent replied
THANK YOU!! :-)
3/5
GoogleThe customer representatives take time to explain things to customers.
Agent replied
Isn’t that a good thing Stephen? Thank you for taking the time to leave a review. What could we do to get a 4/5 star one as 3 star is below the standard we are looking to achieve. Please let us know? Thank you
5/5
GoogleJordan was very informative with properties. My English not great. He repeat stuff for me and help me understand. Great agent. Thank you Jordan!
Agent replied
Thank you Mario. Very kind of you to take the time to review us. Have a great day
4/5
GoogleRating only, no written review.
Agent replied
Thank you Ben, I will let abbey know you left her a review. Have a great day.
4/5
GoogleRating only, no written review.
Agent replied
Dear Florin I am aware your deposit took a long time to return. However the landlord was utterly non responsive and we need authority to return the deposit. As you know we made the decision to return it regardless after a period of trying to make contact with her. We can only do our best and in this case I understand why you would be upset. I hope you and your family are well and wish you all the best. Update: thank you so much I hope you have a lovely weekend.
5/5
GoogleIt is a very good agency! Kalsey Pecco was incredible and found us property, which we have already moved in! Highly recommended
Agent replied
HI Meri, it’s fantastic to hear Kelsey has done a good job. Thank you for the 5 star review
5/5
GoogleRating only, no written review.
Agent replied
Thank you. I am glad we managed to help you with your maintenance problem Catalin
5/5
GoogleThank you Tatjana (Lenwell Northampton) for your professionalism and hard work to let my flats. I am very happy with the level of planning and care you put in to find suitable tenants. Thank you Mo
Agent replied
Thank you for taking the time to give us such a lovely review Mina. Tatjana will be very pleased to read your kind words
1/5
GoogleReported a faulty smoke alarm to them, said they would keep me updated, then they all went home & left me to deal with it, I live in a flat & have neighbours with small children very inconsiderate of them, very very poor service
Agent replied
I can confirm that Lenwell was in conversation with your landlord to get this matter resolved as your landlord generally has his own contractors. After further communications this morning, with your landlord. Lenwell has sourced a contractor able to carry out this work, and he should be attending today 02/10/19. Apologies that a member of staff did not get back to you last night. I hope this helps and when the issue is resolved perhaps you could look at removing or modifying the review. We would really appreciate it. Many thanks Update: the alarm issue has been rectified within 24 hours.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the review Google user.... :-)
5/5
GoogleExcellent professional service from Kelsey
Agent replied
Fantastic to hear. Thank you Danny. Have a lovely evening
5/5
GoogleGreat service from lovely Abbi who helped me with a viewing, very friendly and helpful would definitely recommend
Agent replied
Excellent to hear thank you Jessica.
5/5
GoogleI am very happy with Abbi's attention. She is always on top of the issues, providing rapid responses and feedbacks. I really appreciate it.
Agent replied
Thank you for the review. It’s great to hear abbi is doing a good job
5/5
GoogleMalik was great and very helpful agent.
Agent replied
Thank you for the lovely review Manolis
5/5
GoogleMalik was really helpful and responsive throughout the whole process.
Agent replied
Thank you Ozden. That’s great to hear.
5/5
GoogleLenwell team is very helpful and efficient, I had the pleasure to meet in person Abbey and Richard.
Agent replied
Thank you Francesco we are very happy you are pleased and hope you really enjoy your new home!
5/5
GoogleJust moved to Luton from London and wanted some information on available properties in the area, he made me aware of the properties for rent and the average prices, Really great Service and brilliant agent!!
Agent replied
Thank you Kemisha It’s great to get such a lovely review. Have a fantastic evening
5/5
GoogleJordan did a fantastic job in helping us move into our new house very happy with the job he has done helped us, very professional dealing with us also I would recommend Lenwell, Jordan is your guy to talk to
Agent replied
Thank you for the review. Jordan will be pleased to see your kind words
5/5
GoogleThey are really good at their jobs and really invested into helping their customers. I got the best apartment with their help! Thanks guys!
Agent replied
Thank you Maria it’s been a pleasure to help you both out. Many thanks
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 2015
2015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: East of England Agency of the Year
- SilverThe Negotiator Awards 2015: Medium Lettings Agency of the Year (4-11 branches)
- SilverThe Negotiator Awards 2015: Innovator of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Lettings Agency of the Year Awards
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 2015
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2015: Best UK Small Lettings Agency
- SilverLettings Agency of the Year Awards 2015: Best Innovation Lettings Agency
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
- GoldLettings Agency of the Year Awards 2014: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2014: Best Innovation Lettings Agency
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
