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Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more

4.5

★★★★★ Excellent

2,056 reviews across 5 offices and 3 platforms

www.lenwell.com/contact-us/luton

Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,951

Reviews on Google

All 5 offices

Facebook logo

1.5 / 5

8

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers3 reviews

4.7 / 5 I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Samantha, 8 November 2015Read all 3 from buyers

Landlords36 reviews

4.6 / 5 We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Serena, 6 November 2015Read all 36 from landlords

Tenants49 reviews

4.7 / 5 I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Ryan, 17 August 2016Read all 49 from tenants

Our offices

Lenwell Property Services's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,949 reviews on Google only. Show every review

5/5

Google

The ladies at Lenwell's have been extremely helpful and processed our application quickly and smoothly, would highly recommend

Laura · 13 November 2019 · Lenwell Property Services Northampton

Agent replied

Thank you Laura ;-)

5/5

Google

I used Lenwell for more than 20 years and were always happy with the service they provided. In recent years my elderly tenant became increasingly frail. The Lenwell team took a personal interest in her welfare, going far beyond what might have been expected of them.

Charlie · 13 November 2019 · Lenwell Property Services Northampton

Agent replied

What a lovely review Charlie. Thank you so much for your kind words

5/5

Google

Rating only, no written review.

Muhammad · 13 November 2019 · Lenwell Property Services Luton

Agent replied

Thank you so much for taking the time to give us a review Muhammad

5/5

Google

Thank you to the lovely ladies in the office for all the help. The most helpful and professional company we dealth with.

Mihaita · 11 November 2019 · Lenwell Property Services Northampton

Agent replied

Thanks for the lovely review Mihaita

5/5

Google

My enquiry was dealt with quickly and was very straightforward.

Chris · 9 November 2019 · Lenwell Property Services Luton

Agent replied

Thanks Chris I hope we can find you a nice new home and Jordan booked some good options for you.

1/5

Google

The most unreliable agency I come cross too.

Anna · 9 November 2019 · Lenwell Property Services Luton

Agent replied

hi anna can you give an indication of why you have left this review. We can then try to address the issues? I can’t find you on our system at all. UPDATE Hi Anna, please can you advise what this relates to as we cannot locate you on our system?

5/5

Google

Rating only, no written review.

Moldoveanu · 6 November 2019 · Lenwell Property Services Luton

Agent replied

Thanks for the 5 star review

5/5

Google

Absolutely amazing customer service from Malik. Due to the international move my situation had so many technical and legal formalities that i was worried about the whole process. But i was so lucky that i chose Lenwell luton as my agent. Since day one they had the most professional attitude. I had been to many high street agents before coming to Lenwell but they had the most honest and transparent process. I received the best service they made my international move so easy for me. We relocated from United Sates and it had many hurdles but my agent Malik made it so easy for us. He guided me every step of the way and did all the work for me. Its been months and to this day Malik is so prompt in replying to all my emails. I have emailed him for so many things but he was never fed up of my questions he is the best agent. Extremely professional and polite. The whole team in the office is just amazing Richard sharp and Jordan were amazing. Thank you so much for everything Malik. Highly recommended 5 star service and attitude :)

Salma · 5 November 2019 · Lenwell Property Services Luton

Agent replied

Dear Salma I think this could be the nicest review we have ever had thank you so much for your kind words and it was a pleasure assisting you. I will tell Malik well done.

5/5

Google

Rating only, no written review.

Callum · 3 November 2019 · Lenwell Property Services Luton

Agent replied

Thank you Callum much appreciated. We are glad we were able to help you with your new home

5/5

Google

I usually do not take time to write reviews about landlords or their managing agents, however I felt I have to write something about Lenwell on this occasion as they really exceeded my expectations. I'm fully satisfied will Lenwell team and will definitely recommend them to any professionals who are looking to rent properties Lobdon. Big thanks to Ms. Holly Hayward who helped us a lot and showed the highest level of professionalism & transparency when dealing with any issue. I would like also to rate Mr.Dean ( the care taker) highly because he tends to go beyond his duties to satisfy all tenants. If we did not buy a new house I would have never left my flat @ Lenwell due to the overwhelming services received by their entire team - chaps: you really reinstated my faith in landlords / Renting agencies industry. Thank you all Ali Bouchemal & Family

Adam · 30 October 2019 · Lenwell Property Services Luton

Agent replied

Ali you are a true gentleman thank you. It’s been a pleasure dealing with you all these years. Richard

1/5

Google

Orribile experience with this agent, they never fix the problems in my house, when i left the house they didn’t give me back the deposit, i m doing a dispute to get back it. Don’t trust them !

Salvo · 27 October 2019 · Lenwell Property Services Luton

Agent replied

Good morning, as per your tenancy agreement your landlord holds your deposit. If you are unhappy you can raise a dispute as you suggested. Unfortunately we have no control over the deposit. He also uses his own contractors. We are a go between in his case and pass any issues to him. He does not authorise us to use our own contractors sadly as you no doubt are aware. We hope your deposit issue is resolved swiftly with the tds/your landlord.

5/5

Google

Nice people very helpful

Lucian · 25 October 2019 · Lenwell Property Services Dunstable

Agent replied · 23 October 2024

Dear Lucian thank you so much for the positive review it is greatly appreciated. Kind regards Lenwell Property Services

5/5

Google

Matt has been very helpful with renting out our property. Also Abbi has been very efficient

B · 24 October 2019 · Lenwell Property Services Milton Keynes

Agent replied

Thank you so much for 5 star review :-)

4/5

Google

Very polite, friendly and professional with attention to details

Chibuzor · 20 October 2019 · Lenwell Property Services Milton Keynes

Agent replied

Dear Chibuzor Thank you for rating Lenwell, it is appreciated.

5/5

Google

Matt and Abbi have been extremely helpfull. It has been a delight dealing with them and would definitely recommend for a letting agents

Shannon · 20 October 2019 · Lenwell Property Services Milton Keynes

Agent replied

Thanks for the recommendation Shannon. We appreciate you taking the time to do a review for us.

5/5

Google

Rating only, no written review.

Chandrika · 17 October 2019 · Lenwell Property Services Northampton

Agent replied

Thank you for the five-star rating. We really appreciate the support.

5/5

Google

I have rented my house out with Lenwell for many years and would not use any other property agent. They have always ensured that the property is rented out quickly, carry out regular inspections and are on hand for advice when needed. They always deal with any queries quickly and efficiently. Particular thanks must go to Kate in the Bedford office. Lenwell provides an excellent service.

Rachel · 17 October 2019 · Lenwell Property Services Bedford

Agent replied

Thank you Rachel. Looking after our landlords is something g the team in Bedford take a lot of pride in. We are glad you are happy.

5/5

Google

Sarah is a lovely agent, very helpful and does not rush while doing viewings top ratings

Work · 17 October 2019 · Lenwell Property Services Luton

Agent replied

Thank you so much for taking the time to tell us about Sarah we are really pleased with her too

5/5

Google

Rating only, no written review.

Catalin · 13 October 2019 · Lenwell Property Services Luton

Agent replied

Thank you. I am glad we managed to help you with your maintenance problem Catalin

4/5

Google

Rating only, no written review.

Monique · 12 October 2019 · Lenwell Property Services Bedford

Agent replied

Thank you for taking the time to give us a review :-)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.

Negotiator Awards winners in one year, the group and its branches: 2015.

Negotiator Awards by year, 2015

Source: The Negotiator Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.

Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.

Lettings Agency of the Year by year, 2014 to 2015

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

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Questions about Lenwell Property Services

Which Lenwell Property Services office has the most reviews?

Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.

Where are the Lenwell Property Services offices?

The five Lenwell Property Services offices, by town:

  • Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
  • Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
  • Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
  • Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
  • Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?

3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."

What do landlords say about Lenwell Property Services?

36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."

What do tenants say about Lenwell Property Services?

49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."

Has Lenwell Property Services won any awards?

Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.

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