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Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more

4.5

★★★★★ Excellent

2,056 reviews across 5 offices and 2 platforms

www.lenwell.com/contact-us/luton

Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,951

Reviews on Google

All 5 offices

Facebook logo

1.5 / 5

8

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers3 reviews

4.7 / 5 I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Samantha, 8 November 2015Read all 3 from buyers

Landlords36 reviews

4.6 / 5 We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Serena, 6 November 2015Read all 36 from landlords

Tenants49 reviews

4.7 / 5 I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Ryan, 17 August 2016Read all 49 from tenants

Our offices

Lenwell Property Services's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,949 reviews on Google only. Show every review

5/5

Google

Had a great experience with Lenwells. They found me the perfect flat and Kate and the team were so lovely and helpful. Definitely recommend!

Hazel · 6 January 2020 · Lenwell Property Services Bedford

Agent replied

Hi Hazel thank you for taking g the time to write this. It means a lot to hear you are happy.

5/5

Google

I normally don't leave reveu. It's nice company especially Abbey is the best and experienced person to see. Thanks.

Abdul · 6 January 2020 · Lenwell Property Services Luton

Agent replied

Thanks Abdul. Abbey is an excellent member of staff so let your friends know if they need a house to give her a call :-)

5/5

Google

I would refer lenwell to everyone that's looking for a property, staff are very helping in a professional and polite way 10 out of 10 all round

Jordan · 31 December 2019 · Lenwell Property Services Dunstable

Agent replied · 30 December 2023

Thank you for the 10 out of 10 and 5* review. Really excellent to hear Jordan thanks

5/5

Google

Very professional call from Jordan. Extremely helpful and knowledgable and has already sent further details of other properties and also contacted another branch for us.

Sam · 23 December 2019 · Lenwell Property Services Luton

Agent replied

Thank you so much Sam. It’s really nice to hear you were happy with Jordan

1/5

Google

BEWARE - Bullies! Settled an outstanding account in 2018 (they had accidentally paid the full deposit back to me when there were deductions due) and still chasing in 2019 despite proof being provided! (Clearly accounts allocated incorrectly - again their mistake!) Lack of empathy or understanding and extremely poor manners.

Daniel · 14 December 2019 · Lenwell Property Services Luton

Agent replied

Hi Daniel thank you for getting in touch. We finally traced the money you paid us to clear your debt. We could not locate your payment as it was less than the principle debt owed. We have now allocated the money paid and written off the portion still due. Thank you again and Lenwell wishes you and your family a wonderful festive season.

3/5

Google

Rating only, no written review.

Natalie · 11 December 2019 · Lenwell Property Services Dunstable

Agent replied

Thank you David is there anything we could do to improve to reach 5 stars?

1/5

Google

I’ve called up the local branch to report a repair for the property that me and wife and my child only 14 months old. There’s no hot water. Reported this on Monday and yet still waiting for someone to repair. If I don’t hear nothing by Tuesday 10th I’ll get my own contractor and do the repair myself and deduct it from this month rent. As having no hot water for a week now is unacceptable.

Mohammed · 7 December 2019 · Lenwell Property Services Luton

Agent replied

Dear Mohamed, if this relates to # 11, the work was authorised by your landlord and the contractor was sent a works order on 04/12/2019 @ 2pm. I have emailed you a copy of the works order. The Copper Fotrric Hot Water Cylinder is currently on order. We are extremely sorry that it has failed at this time of year however regrettably these are not items our contractors have stock of. They are ordered on demand and unfortunately there is a lot of demand for heating and hot water engineers and supplies this time of year. We will chase up tbe contractor and you will have his details on the email I sent you. Any further issues please phone our management team on 01582 616263 option 2 so that they can actually respond.

3/5

Google

Rating only, no written review.

Shiva · 5 December 2019 · Lenwell Property Services Luton

Agent replied

Dear Shiva after investigating this our position is as follows: 1.Lenwell are a letting agent not an energy supplier. 2. It is a tenants own responsibility to administer their utilities with the companies concerned directly. 3. It is a tenants responsibility to provide accurate meter readings on move in and move out. To insure they are billed correctly. Update: following an investigation it has been noted the bill you were sent was estimated and the new bill you received was a result of your utility provider being given the meter reading when you vacated ( as provided to you on your move out report). I hope this helps you resolve your outstanding bill with the utility company and that you will do the right thing and remove your unfair review.

5/5

Google

Everything was well organised and clearly explained and outlined from the get go in regards to renting through Lenwell Northampton. Couldn't fault it in the slightest

Kyle · 4 December 2019 · Lenwell Property Services Northampton

Agent replied

Hi Kyle I’m pleased you had a great experience from the ladies in Northampton.

5/5

Google

Hi everyone...let me say something about my experience in letting house with big help from Lenwell! Yes big help! Very experienced personal, good advice in what to do and how to do, all information, all documents and, of course, nice attitude in relation between tenant - agent and all Lenwell team! Thanks for this!

Eduard · 4 December 2019 · Lenwell Property Services Northampton

Agent replied

Hi Thank you for the positive review . Its great to read how good the service you received was.

5/5

Google

Lovely service and lovely people. great experience all around x information was constantly at hand or provided when asked. Thank you

Cara · 4 December 2019 · Lenwell Property Services Northampton

Agent replied

Thank you Cara for a great review. :-)

4/5

Google

I recommend Abbey. She is extremely helpful, easy to talk to, polite, been renting with this agency in general for a couple of years so far.

Helen · 25 November 2019 · Lenwell Property Services Luton

Agent replied

That’s great to hear. Thank you so much Helen

5/5

Google

Thank you for you help,Jolanta, great service!

Virgilija · 20 November 2019 · Lenwell Property Services Northampton

Agent replied

We love Jolanta to. Thank you Virgilija

5/5

Google

Very nice and helpful, Tatjana helped me so much ! Thank you.

Viktoria · 20 November 2019 · Lenwell Property Services Northampton

Agent replied

Thank you Viktoria for the great review.

5/5

Google

Rating only, no written review.

Maria · 20 November 2019 · Lenwell Property Services Northampton

Agent replied

Thank you so much Maria, it’s great to get a 5 star review

5/5

Google

We received excellent service from the Ladies who work there. They were really helpful and answered all our questions about the property and application really quick. The application process itself was easy and stress free. Would recommend.

Marcelina · 20 November 2019 · Lenwell Property Services Northampton

Agent replied

thank you for the awesome review Marcelina

3/5

Google

Rating only, no written review.

Dawid · 20 November 2019 · Lenwell Property Services Dunstable

Agent replied

Thank you David is there anything we could do to improve to reach 5 stars?

5/5

Google

Rating only, no written review.

Laszlo · 18 November 2019 · Lenwell Property Services Milton Keynes

Agent replied

Thanks for the excellent review. We really appreciate the support.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.

Negotiator Awards winners in one year, the group and its branches: 2015.

Negotiator Awards by year, 2015

Source: The Negotiator Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.

Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.

Lettings Agency of the Year by year, 2014 to 2015

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

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Questions about Lenwell Property Services

Which Lenwell Property Services office has the most reviews?

Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.

Where are the Lenwell Property Services offices?

The five Lenwell Property Services offices, by town:

  • Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
  • Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
  • Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
  • Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
  • Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?

3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."

What do landlords say about Lenwell Property Services?

36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."

What do tenants say about Lenwell Property Services?

49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."

Has Lenwell Property Services won any awards?

Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.

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