Leaf Living estate agents in Stonehouse, Fleet, Crowborough and 5 more

★★★★★ 1/5

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To even know where to begin with this…

To even know where to begin with this review is filling me with dread and anxiety and if someone had given me the foresight to avoid using linden homes i would’ve avoided a whole year of heart ache.The houses look beautiful on their website and the face to face customer service is second to none! They’ll become your best friend..... but please don’t be fooled....once you’ve handed over your life savings for your dream home you’re forgotten.... we’ve been here a year now and have had endless problems..... the customer service has been probably the worst I’ve ever experienced in my whole life from everyone I’ve had to deal with.... even the “highest” person in charge.... they really honestly DO NOT GIVE A ****They do not return your calls..... speak to you like dirt and if you do get an appointment for someone to come and repair the ENDLESS problems you’ll face... they just don’t turn up.I can’t tell you the saga that started when we came to collect the keys because I’ve written about it so many times to complain and nothing has even been acknowledged never mind dealt with.... and reading all the reviews on here .... lots of people have all had very different stories but with the same outcome ..... nothing is done to make you glad you bought your house with these people ..... spend your hard earned money elsewhere and save yourself an emotional breakdown

Claire · 26 December 2020 · Leaf Living Stonehouse

★★★★★ 1/5

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Lemon Home

Well!!!!! Where should I start. Bought this property a year ago after one of the other properties on this site fell through, which I found hard to believe as they said it was not affordable to me... absolutely crap linden homes.Had the mortgage in place, so they offered me a 3 bedroom across the road. Talk about not finished, snagging order went in after 2 weeks and to this date absolutely nothing has been done. No attention to detail, they sub contract out to cowboys absolutely terrible. If other houses were missing things this must of been the house I purchased to come in and take what they want. I have a fridge with no shelving only a wine rack where I’m balancing my eggs on, and still not got them.I’m fuming with this company, sales team promising this and that... what a load of crap... all lies.To anybody thinking of purchasing a property from this shower think again... they promise the world, but actually doing it is another thing.Regarding the landscaping... to be honest I’m not even going to go their, again cowboy landscapers.Don’t buy from Kingsgate Development !!!!!!!!

Tony · 12 December 2020 · Leaf Living Stonehouse

★★★★★ 1/5

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Leaks & Poor Workmanship

We've lived in our Linden home for 2.5 years and during that period had the usual snagging stuff which Linden generally took care of. They were excellent in the first 2 weeks and then asked for a review which we gave happily & positively. Unfortunately, since then we're had 2 leaks which have caused damage to both the flooring and ceilings below. We are still waiting on the main bathroom floor to be replaced.Our latest issue is faulty grouting in the en-suite which has led to water getting behind the tiles causing mould and again water damage to the ceiling below.I started to remove the silicone around the shower tray to replace it but the tiles were lose and literally fell out which was due to the grout failing. At this point we spoke to Linden who's response was:"In terms of your shower, I have spoken to my manager, our NHBC inspector and the NHBC directly who have advised, it is believed that the reason the tiles have fallen off from the bottom row is due to mastic or grout failure in which the area has turned black from water damage.The reason for this belief is there is no pipework present around this area meaning, this damage has not been caused by a pipework leak. I have queried with the NHBC whether the mastic and grout would be deemed a latent defect to which they advised, mastic and grout falls under homeowner maintenance outside of the warranty period. Noting you reported this issue outside of your warranty, I regret to advise I cannot assist any further.Should you wish, please do feel free to contact the NHBC for further advice and support."So they basically said, the grout has failed (in less than 3 years!!) but it's our problem and not theirs.We've owned houses for decades and other than cleaning - grout doesn't need maintenance.So, Linden not interested. NHBC not interested. Insurance company not interested (they only cover leaks and not water ingress due to faulty workmanship).Now, we are left picking up a £2-£3K bill for the repairs.We nearly sold this house and bought a larger one on the same development (Beaumont Park in Ringwood) but Covid put a stop to that - potentially a good thing and we dodged a bullet - more bathrooms = more leaks.As soon as this is sorted out we'll be selling this clown house which just keeps falling apart.

Ronnie · 4 December 2020 · Leaf Living Stonehouse

★★★★★ 5/5

Trustpilot

Very nice job

Rating only, no written review.

Hadil · 13 November 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Please people stay away they don't seen…

Please people stay away they don't seen to wanna fix anything my flooring and knife marks in it and when they done the flooring all the glue went on the skirting boards and they just left it. I rang the after team up and they did send someone out who done the flooring and this man just came out with alot of rubbish So linden are now saying there is nothing else they can do. It looks like someone has already lived here its that bad

Amanda · 11 November 2020 · Leaf Living Stonehouse

★★★★★ 1/5

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Shocking customer service

After contacting them on many occasions to arrange a viewing I received a call end of August to advise they will call me in 2/3 weeks to arrange a viewing once the site is safe etc never heard a thing so I chased it and still have heard nothing back now the home we wanted have now all gone.

Tyley · 28 October 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Extremely disappointed with the service…

Extremely disappointed with the service I had with Linden home site in Rugby Cawston. Totally unprofessional not even received a single call from higher management, I suppose to move in end of October, I have paid deposit and reserved the plot and signed the agreement!!! After signing the paperwork I have instructed my mortgage advisor to process the paperwork so we can exchange well with in time, I then received a call from sales guy saying they cannot offer me the deal I have agreed and signed also the flooring and carpet I suppose to choose it’s already done without consulting with me. I was very disappointed with this tried my level best to discuss but seems like not getting anywhere, after numerous phone calls messages and emails still no outcome, “ I felt really disappointed and decided to pull out but saga still continues Chapter 2 my refund again I was chasing my money back but only received fake promises”I would strongly suggest to people out there don’t bother with them completely waste of time and most importantly the stress and the hassle I have been through is definitely ghastly.

Gurpreet · 18 October 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

You’ll end up buying Stress & Anxiety!

What can I say...First 6 months without hot waterOver year with still poor (Pulsating) water pressure, a drive that floods the front of the house and in to the integral garage when it rains, creating a stream in to the back garden, still waiting for the retaining wall to be built in the back garden to stop it slipping in to the neighbours (Not helped by the flooding), rain water plumbed in to open sewer, unable to heat the lounge and master bedroom due to poor / missing insulation and now a playground built outside my bedroom window and not where it was shown on the site plan, resulting in legal action now being taken but don’t worry this is only a £395k “premium” home. I dread to think what their standard build is like! All I can say is good luck if your buying one.

Martin · 1 October 2020 · Leaf Living Stonehouse

★★★★★ 5/5

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Beautiful house and fantastic service

We have bought a 4 bed detached in the new Perrybrook (Brockworth) development.I can honestly say that it is the most beautiful home. The sales team (especially Dan) have been fantastic and have done everything they can to make the process as simple as possible for us. Dan still stops when he sees us to have a chat. He’s great. The house had minimal snags and any snags we’ve raised have been fixed quickly. The site team have been so helpful and have done things they haven’t needed to do, just to help us out.The house design is great.To be honest I can’t really understand the negative reviews. I understand that each region is different but if you’re buying in the South West you wont have any issues. Thanks to Dan and site! Yas and Luke

Yasmin · 12 September 2020 · Leaf Living Stonehouse

★★★★★ 1/5

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Please don’t ignore these reviews.

Please don’t ignore these reviews.We had problem free problem with our home. We’ve lived here for 5 years now and we have decided to move on rather than waste more time fighting Linden.

Mary · 1 September 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Would give Zero stars if I could!!!!

Would give Zero stars if I could!!!!Shocking company who simply don’t care after they have your money!It’s very simple Don’t buy from them.Customer service and communication is zero.Plenty of other decent home builders to choose from.

Stephen · 28 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Ditto almost word for word the last…

Ditto almost word for word the last review. They must have some seriously cack-handed people working for them - who simply don't have the strength to do up nuts! That happened in the downstairs toilet and bathroom. Pretending now to have all staff on furlough, yet their website says their sales teams are still on hand by phone and video chat! Funny how they're available for making sales, but not for answering customers who have already bought off them. I absolutely abhor their lying through their teeth like this. They were incompetent long before Covid-19 was invented! Good job they'll have something to blame from now on. They have no self-respect, no respect for anyone else and zero credence. They should be renamed Fawlty Towers Ltd.Firstport? We had a letter from them that basically says they're not actually responsible for anything and the money we pay them is for (followed by a gobbledygook, blinding by science explanation!)...It literally made no sense whatsoever. But I can assure you we have to pay it, but they will be doing nothing for us because the money we pay them isn't for that. It must just be to cover their wages, as they sit in an office doing nothing, but devising stupid letters. I can't think of any other explanation - and they're not giving us a plausible one. So there we have it! What a splendid idea of ours to buy off them and enrich their pockets. More fool us! And anyone else who chooses to buy off them after reading these reviews. Read lots - buy once! - From a place worth buying with a company worth buying from and that cares. Lindens does not.

Tea4Me · 19 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Linden Home fail to deliver

promise, but always fail to fix issues

Carl · 17 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Lovely Location, Just needs finishing off

We were very impressed with the layout of the property and that attracted us to purchase. We have had no problems with the finish other than when we moved in Lindens had carpeted the entrance hallway and we had requested Karndean. Not a problem, they changed it by the time we moved in but failed to change the doors so we now have a 1cm gap between the bottom of the door and the floor. It was on the snag list to replace them but that never came to fruition and has probably been lost now. My biggest gripes are that we have to contribute an annual charge of £600 to the Frimley Fuel Allotment (FFA) for the upkeep of the SANGS area that is open to the public. This was a retrospective ruling by Heathlands borough council of which 4 of the members are also on the FFA Board. We were not allowed to purchase the property without agreeing to this charge. Secondly Lindens have not completed the communal grassed areas and formally handed them over to FirstPort, the management company, who are fast to invoice but slow to do any actual work. Over the summer the sunken garden has become overgrown and the walls are starting to crumble making the areas unsafe.I think the development could be a wonderful place to live and be unique but until the remedial work to the outside areas are completed and regularly maintained it feels as though we are being treated as a cash cow.

Grant · 16 August 2020 · Leaf Living Stonehouse

★★★★★ 3/5

Trustpilot

we purchased a 3 bedroom house last…

we purchased a 3 bedroom house last year (2019). We absolutely love our house and are very happy. We knew being a newbuild we would have a few issues which is why we have the 2 year guarantee and 10 year guarantee, however with the stuff that has needed "fixed" I totally understand but the service for the aftercare is awful. Since buying our house we have had around 4 different companies taken over and everytime we report something it seems to get lost and I continsely have to chase it. Very strange they send a paint and decorator to fix a door, finally after months of chasing a carpenter comes to fix it, admittedly he said it was so badly put in that it will probably be a on going issue... fantastic. In the first few you put a snag list together for them to attend but they also pressure you to fill their survey in, once this is done they honestly don't care. The workman ship is at a very low standard and I do feel sorry for some of the workers when they tell you the wage they are on, however being first time YOUNG owners we feel the after care service is very poor and in the future if we were to upgrade we wouldn't use linden homes. Sadly we have a lot of stuff that needs to be fixed such as flooring coming up and wonky fencing but it is such a hard stressful experience we will likely leave it even though we are in our 2 year warranty. It seems once they have your money you are nothing, very bad considering it's a government scheme. Just first time buyers experiencing bad customer service that sadly has put us off lindon homes.

Olivia · 16 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

I would give them a 0 star if possible!

I would give them a 0 star if possible. Endless problems with the estate (heathlands development). We moved in over 18 months ago and the site still isn’t finished. There is an absolute lack of care and they ignore any correspondence to try and get the site finished / problems rectified. Do not buy from these cowboys! Avoid at all costs.

Dean · 15 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

House not finished when we completed…

House not finished when we completed and still having constant issues after a year and a half. No one interested in fixing anything, communal areas unfinished and not maintained (management company won’t take it over as it’s so bad). Been called liars regularly by Customer Service and cannot believe we have had to take 17 days unpaid holiday for contractors to come and do remedial work and still not completed. (NHBC not prepared to help nor the Consumer Code ombudsman, all work on behalf of the builders)NEVER going to buy a new build ever again.

Customer · 15 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Wouldn’t ever buy from linden again

Wouldn’t ever buy from linden again - had a gas explosion/leak within a week of being in the property as someone hasn’t tightened metal work properly. Dangerous communal areas with service charges which are ridiculously high for no service or maintenance done, appalling customer service when you do try to rectify things! Don’t buy!

Dh12 · 15 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Very disappointed by Linden

Very disappointed by Linden. Our development has been left in a dire situation. No communication, no responsibility taken by them. It has become a danger for our children to be walking around because of the poor state it has been left in. How they get away with it is beyond me?! Seriously think about buying a property from these developers.

Sophie · 15 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

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Disgusting

Disgusting . Left the site not finished and extremely unsafe .

Claire · 15 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

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Linden Heathlands Review

The site I own a property on in Surrey has still not been finished and I have lived there for nearly two years. There are serious health and safety risks around the whole site and linden seem to have down tools and disappeared. The quality of build is rushed and has never been snagged properly 1 year after as they said they would for settlement cracks etc, plus we have had some tiles fall off our house and we are still waiting for them to be fixed.

Amelia · 15 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Awful customer services

Awful customer services - we were handed over a home that wasn’t finished (and still isn’t 18 months on). Communal areas left unfinished and unsafe, no maintenance, we had no streetlights for over a year...the list goes on!!!

Dan · 15 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Disgraceful customer service

Been trying to arrange viewing for 2 days and no one got back in touch even though message left.Got through to central office and spoke with 'Keisha' (spelling may be incorrect). She was rude, spoke over me and wouldn't listen to me! Disgraceful for someone who should be promoting sales and customer satisfaction.She is obviously in the wrong job!And as for the company...If you want to sell houses have people available to deal with prospective buyers!If a message is left someone should respond to that message the same dayI am in disbelief at the service!!! Atrocious!!

Trudy · 11 August 2020 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTSSome of the worst customer service I have ever experienced. Rude, arrogant and utterly disrespectful. They do not value you as a customer! As other reviewers have posted the communication is terrible. You constantly have to chase them. Their tone is terrible and they do not value you. You will chase and chase them. Building work is at the lower end of the building regs and they cut a lot of corners. They charge you for EVERYTHING. They are the Audi of houses. The standard model gives you nothing! My advice - Don’t go near.

Chris · 7 August 2020 · Leaf Living Stonehouse