5/5
GooglePrompt and helpful service throughout the buying process
Trusted Agent profile
Lawson Rutter estate agents in London
★★★★★
403 reviews across 3 offices and 2 platforms
Lawson Rutter has three offices, all in London. Together they have 403 reviews on two platforms, rated 4.6 out of 5 overall.
401
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
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Our offices
Lawson Rutter's three offices, most reviewed first. Each has its own page.
- Lawson Rutter London (192 Fulham Palace Road)192 Fulham Palace Road, W6 9PA234 reviews · 234 on Google (4.7)11 in the last 90 days
- Lawson Rutter London (347 Fulham Palace Road)347 Fulham Palace Road, SW6 6TB129 reviews · 127 on Google (4.8)0 in the last 90 days
- Lawson Rutter London (1 Barons Court Road)1 Barons Court Road, W14 9DP40 reviews · 40 on Google (3.8)0 in the last 90 days
Latest reviews from every Lawson Rutter office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery professional and communicative. Great experience and fantastic customer experience - I would definitely recommend!PositiveResponsiveness, Professionalism
5/5
GoogleVery nice people to do business with, I've been with them for a couple years and I'm happy with there work.
5/5
GooglePukar was incredibly helpful and responsive in helping me finding a flat from the start to the end of the process. Thank you so much for all of your help
5/5
GoogleAlex and Pukar sold our house during the pandemic, under the most difficult of circumstances. They are a credit to their profession.PositiveProfessionalism
Agent replied · 17 June 2024
Many thanks for your positive words and delighted to read that we did a good job when things were as difficult as they were. Thanks again!
5/5
GooglePukar was a fantastic agent, was very pleased and made the whole process a lot easier!
5/5
GoogleGreat to work with Pukar - a rare gem in the industry! Very professional, responsive and trusted both parties throughout the process.PositiveResponsiveness, Professionalism
1/5
GoogleClassic unresponsive property management behavior. Utterly useless to have them. Because the likes of these guys, UK has to pass some new regulations. They take pride in not giving people's deposits back and at the same time dont give a potato about any maintenance issues during tenency.NegativeResponsiveness, Quality, Professionalism
Agent replied · 17 June 2024
We have no record of you ever being a tenant of any of our properties but if this incorrect please let me know. For the record, all tenants' deposits are protected under The Tenancy Deposit Protection Scheme introduced in 2007. If there is a dispute between a landlord and tenant as to whether any deductions are justified then the matter maybe referred to an independent government backed scheme who will then make an impartial assessment. Prior to that we merely act as agents and are required to follow clients' instructions whether we agree or not. We almost exclusively use Tenancy Deposit Scheme and your deposit (if you were indeed a tenant that we dealt with) will be safely secured with them until the outcome of any dispute is settled.
5/5
GooglePukar was an excellent agent who spent time understanding our needs and finding the right property for us. Very happy.
1/5
GoogleWas presented with an offer for a property. Agreed a price and terms. Waited for the documentation which was never received, only to be told there was a higher offer on the table days later after not receiving the documentation to progress the deal. The reasons given were essentially lies. Left me feeling deceived and with a bad taste in my mouth. I understand that these things happen, but not in this manner. Very unprofessional.NegativeQuality, Professionalism
Agent replied · 17 June 2024
I’m very sorry to read your review and can only sympathise with the frustration you must feel. For the record, and having looked into this, it may well be we could have explained the course of events better but you certainly weren’t lied to. Unfortunately, when 2 people want to buy the same property it is inevitable that one of them will be unsuccessful. It’s important to stress that , by law, we have no choice as agents but to present any and all offers (whenever they be made) to the owners and it is then for them to make the decision as to who they want to sell to. It may seem unfair but with a far from perfect system within which we all have to operate, these outcomes are unavoidable on occasion. I would like to wish you the very best of luck with your search and feel free to contact me directly should you wish. Alex Maile
1/5
GoogleI've been in contract with Lawson Rutter for 1 year Viewings: - The letting agent obviously lied to me on many points: I was told that the smell was not due to the restaurant below. It obviously was. - The agent carefully managed to make me avoid to check the noise in the room and the flat has a db level higher than 70 dB. No actions were done to address this problem in one year, not even an inspection. During the tenancy: - A leak has been going on for years and the restaurant below complained but the leak was never investigated properly during a year - My flat has been robbed and when I called to raise the issue, I was told that it was nice because they thought that my neighboor lied about a robbery in her flat in order to fraud the insurance... - During the tenancy, I've been asked twice to accept a non urgent inspection of my boiler during the COVID lockdown. After refusing twice, I've been told that I may be entitled to pay if some damages are due because of an issue on the boiler. - I had to move out of the flat 2 weeks earlier without compensation because of the constant pressure of Loren (Flat management) to organise visits to address the leak that has been going on and never investigated properly for a year. It seems that they have no respect for your health... After the tenancy : - I had to reply to 4 or 5 emails of fake information of the landlord claiming to keep my deposit for issues that were already mentionned in the check-in report. - A major part of my deposit was not disputed and has been sent to TDS and i wont be able to access it before 28 days. This is due to Loren taking initiative of her own. Now, I have to wait to get my deposit back and Loren refuses to correct the mistake. Just a nice quote from Loren - Flat management : "please be advised that I am obliged to follow our clients instructions whether or not I necessarily agree with them." This means that even if the landlord is obviously lying, you will never be supported because "they are paid by landlord"
5/5
GoogleThe level of service I had during my house purchase was excellent. We were met by Pukar who gave us an outstanding level of attention and help and facilitated the whole process. I really lucked out by using their services and could not have hope for better.
5/5
GoogleVery positive experience with Sylva at Lawson Rutter in obtaining a rental property. Sylva was proactive, friendly and professional throughout the entire process. When we moved in, there was a lovely gift basket for us. Would highly recommend Lawson Rutter for these reasons
5/5
GoogleI recently purchased a flat through Lawson Rutter 's Pukar Patel. Pukar is an outstanding real estate broker. Pukar provided exemplary customer service by listening to my needs, providing great locational and property-specific advice, and was very supportive in my quest to find the perfect flat. There was never a question he couldn't answer. He enabled me to have confidence in the transaction going above and beyond to enable the transaction to progress smoothly. His friendly, realistic and positive approach gives flats he is listing a unique advantage to flats listed by other agents due to his extensive track record /market knowledge and customer-orientated approach. Big thanks to all of Pukar's wider team at LR!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleLawson Rutter is the estate agent to use in north Fulham and Hammersmith. This becomes even more evident once you move the area and see that 90% of the sold signs are Lawson Rutter once. Pukar was great - great communication, never pushy and listening to our needs. We went from viewing to moving in, in less than 2 months. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleI bought my flat with the help Pukar and the team. The sale was complicated by trying to get a mortgage during lockdown as well as dealing with the seller who was a repossession company. Couldn't get more stressful if one tried. However Pukar was fantastic at updating me and calmly ensuring the seller was kept happy. I could not rate this Pukar and his team highly enough and thank him for his patience and professionalism. We are very happy in our new home.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleWe used Lawson Rutter for the sale of our flat, they were extremely good at managing the whole process with regular updates and charged a fair commission. I valued their honesty and local knowledge, we had other estate agents wildly over value our property and waste our time with promises that were never achievable. Lawson Rutter clearly understand the local market, its nuances and how to sell properties in this area.
5/5
GoogleOutstanding service throughout the process of buying my first property. Pukar went above and beyond to make sure everything ran smoothly, responded within 30 minutes of contacting (I contacted him a lot!), nothing was ever a problem, he really cared about finding me the right place to buy and he made the whole purchase an enjoyable experience. No doubt I’ll be contacting Lawson Rutter in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe purchased a property through Lawson Rutter. Pukar was super helpful and professional. We needed to gain access to the property a few times during the buying process for various surveyors and architects visits, which he helped us do. He was friendly and knowledgeable about the area and the history of the house, and never pushy which is key!! The process was made easier thanks to Lawson Rutter.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleVery pleased on the process. Sean was very accommodating, introducing us to a solicitor as well that was very knowledgeable.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lawson Rutter
Which Lawson Rutter office has the most reviews?
London (192 Fulham Palace Road) has the most, with 234 reviews rated 4.7 out of 5, followed by London (347 Fulham Palace Road) with 129.
Where are the Lawson Rutter offices?
The three Lawson Rutter offices, by town:
- London (1 Barons Court Road): 1 Barons Court Road, London, W14 9DP
- London (192 Fulham Palace Road): 192 Fulham Palace Road, London, W6 9PA
- London (347 Fulham Palace Road): 347 Fulham Palace Road, London, SW6 6TB
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