Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a great experience working with this agency for renting out my London flat. Lisa was incredibly supportive, knowledgeable, and always available whenever I needed help or had questions. She made the whole process feel smooth and stress-free.
What really stood out to me was the agency’s friendly, family-like approach, it felt more like working with old acquaintances than a typical business. They were always proactive, had solutions ready, and could connect me with the right people for anything that came up. Highly recommend if you’re looking for a reliable and personable team!
Marius · 10 April 2026
★★★★★ 5/5
GoogleOutstanding! Lawson Rutter and in particular Sean Roe have been incredibly helpful and efficient in the selling of our flat. We can't thank Sean enough for his helpfulness and his attention to detail not to mention his invaluable expertise and experience. He has gone above and beyond! Thanks.
Ian · 19 August 2025
★★★★★ 5/5
GoogleLoren Bradshaw in the Lawson Rutter property management team is our principal POC since 2 years. She helps us with a property located next to baron's court tube stop.
Loren is professional, available and clear when it comes to all the topics to be dealt with around our home. She handle the timelines very well and has been agile in managing communication between us, Lawson, contractors and the landlord (when needed).
We recommend Lawson Rutter without hesitation.
Christophe · 25 August 2020
Agent replied · 24 August 2024
This is great to read and much appreciated. Many thanks for taking the time to post your review.
★★★★★ 5/5
GoogleWe have recently exchanged on a house with the support of Sean from Lawson and Rutter. We have looked at numerous houses with Sean over the last 18 months and he has always been incredibly factual and helpful and not salesy at all. Thank you so much for all your support and for the efficient process, going from offer to exchange in 7 weeks! Thanks, Imogen and Oli
Imogen · 16 January 2026
★★★★★ 5/5
GoogleWe had quite a long negotiation with Sean and their seller, and Sean and his colleagues were always polite, fair and objective during the process. Thank you Sean for the patience and doing business together.
Alberto · 19 August 2025
★★★★★ 5/5
GoogleLisa at Lawson and Rutter was so incredibly helpful throughout my moving process, despite difficulties from my current letting agency Lisa was always friendly and helpful and never needed to chase or prompt for answers to my many questions. I have rented from numerous agencies over the past 10 years and have never found it as simple and straight forward as with Lawson and Rutter!PositiveResponsiveness, Professionalism
Clarice · 25 August 2021
Agent replied · 24 August 2024
This is great to read. Thank you!
★★★★★ 5/5
GoogleWe’ve just finished a 2 year lease in Fulham with L&R. Loren and the team at Lawson Rutter were brilliant, so quick to respond, really good communication when we asked queries and really easy process on move in and move out! Would highly recommend them
Becca · 16 April 2025
★★★★★ 5/5
GoogleLawson Rutter have been great throughout my 7 years renting with them. Loren and the team have done a fantastic job managing the property, and have always been very responsive, helpful and friendly.
Steph · 22 August 2025
★★★★★ 5/5
GoogleWhen it comes to selling a house Sean and Alex at Lawson Rutter gave a 5 star experience all the way. From beautiful photographs and clear and accurate property details to organising all viewings over 2 days to minimise the impact on my day to day life. The quality of their buyers was excellent resulting in having to pick one of 4 amazing sets of people. Once price was agreed I was introduced to Clare the Sales Progression Consultant. She took on managing the sale through the various stages to exchange and completion always ensuring I was up to date with information. I only wish the estate agent I purchase through could be this good. Lawson Rutter certainly bust the myth of what you might think of estate agents, I can’t recommend them enough.
Amanda · 19 August 2025
★★★★★ 1/5
GoogleI decided to share our horrible experience in the interest of others. We instructed Lawson Rutter for the sale of a property with a multi-agency agreement. Initially, they appeared amiable. Only later did we realize that they provided minimal feedback and never disclosed the names of viewers. They failed to negotiate with an interested party and refused to pass to us an offer they wished to submit, despite this being a legal obligation. Without us knowing it was the same person, the buyer turned to another agent, who successfully negotiated the sale. After completion, we were aggressively chased by a debt collector on behalf of Lawson Rutter alleging outstanding commission fees for introducing the buyer. We were treated like criminals. We had no idea of what had happened and asked Lawson Rutter for clarifications. Initially, they would not even answer our emails. Only after lodging a formal complaint and involving the TPO did we receive attention. Fortunately, customers have rights. TPO acknowledged multiple deficiencies and ultimately ruled that the second agent should have returned the sale to the first. Yet, had Lawson Rutter been able to negotiate with the buyer in the first place or provided us with viewers’ details, we would have avoided an ordeal spanning nearly a year.
Gino · 26 April 2024
Agent replied · 24 August 2024
I am very disappointed to read your review but in the interests of accuracy it's important I respond. Firstly, I accept that we were deficient in certain areas which I acknowledged and apologised for when corresponding with you about this matter. It is not true to say however that we "refused to pass us an offer". As you are well aware, an email stating the buyer’s offer was sent to you. It was extremely low and clearly wasn't going to be acceptable.
We retain a company to monitor property completions, in the event that one is sold, to which we introduced a buyer, and this was one such occasion. It was on your request that I instructed the aforementioned company to halt any further action whilst the matter was reviewed by The Property Ombudsman (TPO). Unfortunately, this took some considerable time but the outcome was that TPO adjudicated that we were entitled to our fee. I had gone to some lengths to stress both to you and your solicitors that according to TPO's guidance that this would be the case, so it seems somewhat disingenuous to hold us responsible for the length of process. I'm very conscious that we weren't perfect in this matter and am genuinely sorry you got caught up in a dispute not of your making. We will always try to learn and improve following such an experience but ultimately TPO found in our favour and deemed our claim for a fee entirely justified.
★★★★★ 5/5
GoogleLawson Rutter were very professional throughout the whole tenancy process. Lisa was very helpful as she explained various stages of the signing process to those of us for whom it was the first time.
Tiffany and Loren were both flawless with their response times to our queries, and for any issues we had at the property there was usually a maintenance man there the next day convenient to us.
Thank you all 🙏
Nik · 29 September 2023
★★★★★ 5/5
GoogleGreat service for what can normally be a stressful event (buying a house). Sean was highly professional, transparent and efficiently got all parties moving along through to completion.
Henry · 19 August 2025
★★★★★ 5/5
GoogleVery competent, responsive and professional property management team. Stayed in a rental property managed by them for two years. Loren and the team were helpful and responsive with maintenance requests.
Chris · 8 July 2025
★★★★★ 5/5
GoogleExcellent service from Sean and his team in the sale of my flat. Great communication and advice during the process. I would recommend this Estate Agent.
George · 19 August 2025
★★★★★ 5/5
GoogleWe received valuations for a flat sale from three agents and made an easy decision to go with Sean from Lawson Rutter, who has impeccable knowledge of the area, unbounding enthusiasm and positivity, and excellent contacts with potential buyers. Sean went above and beyond in his customer service, achieving a great price at a tricky time. Nothing was ever too much trouble, and we highly recommend both Sean and Lawson Rutter.
Phil · 25 August 2023
★★★★★ 5/5
GoogleAside from the fact that I lived right next to the Lawson Rutter office for 4.5 years, the team at LR were always helpful and responsive. I’d like to especially give a shout out to Loren Bradshaw who is part of the property management team, and made sure we were taken care of as tenants.PositiveResponsiveness, Professionalism
Shubha · 25 August 2021
Agent replied · 24 August 2024
Thank you very much for your kind words.
★★★★★ 5/5
GoogleThanks to Loren and Romilly for all their support and professionalism through a difficult period of time after our flat had been flooded.
From seeking alternative temporary accommodation and liaising with the landlord and insurers on our behalf to assisting us with closing all our accounts, even after we had officially moved.
We have dealt with a number of property manager's over the years, but none have compared to Lawson Rutter and we would highly recommend Landlord's to use their service!PositiveQuality, Professionalism
Joe · 25 August 2022
★★★★★ 5/5
GoogleAbsolutely delighted with Sean at Lawson Rutter. He was professional, efficient, honest and charming. He had to have hard conversations with me but he did so diplomatically. He knows the market not me. And once he’d got me an amazing offer on my property he handed me to their “Sales Completion Manager” at no extra cost to me. Claire was fabulous. I don’t know how any agents work without a “Claire”. She was on the phone daily to the buyer and me and the solicitors. She left nothing unturned and took all the stress away.
Lawson Rutter really are the go to agents in SW6.
Emma · 25 August 2022
★★★★★ 5/5
GoogleI have used Lawson Rutter for the past 4 years to manage a property I let out in W14.
The lettings and the property management teams are brilliant ...they have been great finding tenants, their rates are very competitive (lower than there larger competitors), and their contractors are reasonable and responsive.
Special mention to Loren on the property management team, who is amazing and sorts out any issues with the property. If you are considering finding a lettings agent in West London, I would highly recommend them
Rapol01 · 25 August 2022
★★★★★ 5/5
GoogleWe have a property managed by Lawsonrutter for many years in Hammersmith area. Lauren in particular is dedicated to our property management. She is most efficient and helpful agent I have come across over these many years. I also find Lauren is very professional and good at communication. On one occasion she went above and beyond her job to resolve our property repair problem. I will happily recommend her and agency to others and wish them all the best.
Nirav · 25 August 2022
★★★★★ 5/5
GoogleLawson Rutter are so helpful! I've had a bit of an up and down time in my property (which was absolutely nothing to do with Lawson Rutter, just some bad luck!) but they've always been amazing and so quick to react to anything. Special mention to Loren for always being super helpful and quick to action anything. Cannot recommend LR enough.
Keiran · 26 August 2018
Agent replied · 24 August 2024
Thank you for the wonderful review 💕 Please recommend 😊 …
★★★★★ 5/5
GoogleSean and team at LR Fulham Palace Road were absolutely fantastic in selling our flat. We had a really quick sale which they progressed quickly and professionally. Couldn’t recommend highly enough!
Georgie · 16 April 2025
★★★★★ 5/5
GoogleWe spent the last 3 years in a flat managed by Lawson Rutter on behalf of our landlord and they were incredibly helpful! Loren and Emma were always very quick to respond to our emails and organise any maintenance work required. We are so grateful for all of their help!
Hayley · 25 June 2024
★★★★★ 5/5
GoogleLawson Rutter have serviced me well for some years . Loren has been an excellent property manager attentive , responsive and reliable . Just very good and no fuss.
John · 16 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
