Trusted Agent profile Β· Berkshire, Oxfordshire and Wiltshire

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Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

3,742 reviews across 6 offices and 1 platform

www.jonesrobinson.co.uk

Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on 1 platform, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

3,737

Reviews on Google

All 6 offices

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945

Reviews on allAgents

All Jones Robinson branches

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Jones Robinson's six offices, most reviewed first. Each has its own page.

Latest reviews from every Jones Robinson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Carrie Stoneman was extremely friendly and helpful while showing us around properties. She had all the information we needed before we even knew what that was! She was interested in the properties and wanted to share all the ideas possible for them to help us make decisions. We have looked at quite a few houses with other agents and Carrie was the best. Thank you

Leisa Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you so much for this fabulous feedback, Leisa! Carrie will love reading these kind comments.

4/5

Google

I'm still looking for apartments, but at least the folks at this agency seem to more responsive to my search for accomodations in the Didcot area, compared to other agencies out there. Anisha, in particular was super-responsive and sent us matching properties as soon as I got off the phone with them. They're the perfect partners for our house-hunting needs. Definitely recommend!

Susheel Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Susheel - thank you for posting this kind recommendation! We really appreciate it!

5/5

Google

Been a great help during our time buying our house. Caitlin worked very hard for us over the weekend to make sure we had the best chance at getting our dream home! Update upon completion of our house: Paula and Beth have done an absolutely phenomenal job keeping touch and keeping us upto date throughout the whole process and chasing relentlessly to make sure things went through as smooth as possible. Really appreciate all your hard work and assistance!

John Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you for posting this lovely review, we really appreciate it, John! Caitlin, Paula and Beth will be so grateful for your kind comments.

5/5

Google

Really impressed with Mollie Gallimore as the first person I met from Jones Robinson. Immediate confidence that the sale would be in safe hands with her magic wand. Following through the sale with Paula Rudge who kept me up to speed with progress and was a calm voice when I felt all around was going pear shaped. I would highly recommend the company. Nothing ever felt too much trouble for either lady. Thank you!

Penny Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Penny, thank you for taking the time to post this lovely recommendation! We really do appreciate it!

5/5

Google

Clare Black with whom I have dealt in the last few days during my first experience with Jones Robinson has been insightful, responsive, upbeat, patient and professional. A very positive experience all around!

NJK Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you for taking the time to post this lovely review for Clare, we really appreciate it!

5/5

Google

I just wanted to say a huge thank you to Mollie and the Sales team at Jones Robinson Estate Agents. From the initial advice from Mollie on the best way to present the property for sale, to being kept up to date with viewings and potential buyers, it was a calming experience in what could have been quite a stressful time.

Chris Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you for posting this lovely review, Chris!

5/5

Google

I would highly recommend Jones Robinson. We have just brought our first house through them and the service was excellent. Toyah was amazing from start to finish, as it was our first house we had lots of questions, nothing was to much trouble for her. Toyah made us feel at ease and was very quick in getting back to you, she has made our house feel very special to us.

Kelly Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you for this kind feedback and recommendation Kelly. Toyah have been delighted to have been of help and will really appreciate your kind words.

5/5

Google

Paula was fantastic at supporting us through unforeseen circumstances with our purchase delays and we really appreciate the work and professionalism she put in facing difficult conversations. Sadly everything didn't work out after 6 months we had to withdraw our offer, but this was out of jones Robinson hands and we really value the effort from the whole team throughout our journey. Especially Paula, big thank you!!

Emma Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you for posting this kind review, Emma! We have been delighted to be of help and please do not hesitate to contact us in the future.

5/5

Google

I went straight from my viewing to Jones Robinson where I met Clare, instantly she was able to help me with my application and talked me through the process. It was lovely just to have a chat and find out a little about the area. Shortly after my partner Steve arrived , again Clare took the time to speak to us Both and learn a little about us. Clare was brilliant with communication and knowledge and we are very happy to be taking on a lovely house in a fab location in Newbury town centre. Thanks Clare 😁

Ashley Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thanks for this great feedback Ashley, Clare will be so pleased to read your comments!

5/5

Google

Jones Robinson estate agency is helping me find flat for me in Newbury, my experience with them has been great so far; the staff are friendly and helpful. ClareΒ Black is very quick to respond to any questions and emails with suggestions for available properties with best suitable for the requirements I have. I must appreciate the response, professionalism from Clare. I would certainly recommend Jones Robinson for your partner in finding your dream home.

Gaurav Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you for posting this lovely recommendation for Clare! We really appreciate it!

5/5

Google

We were overseas Purchasers looking for an apartment in Newbury and have just completed our purchase through Jones Robinson. The communication and updates were excellent. Queries were answered professionally and promptly and everyone we dealt with was friendly and professional. In particular a big β€˜thank you’ to Paula Rudge for everything she did in getting our purchase across the line!

Sue Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you Sue, we really appreciate you taking the time to post a review for Paula, she was delighted to be of help!

5/5

Google

Thank you so much to Jones Robinson for their help in finding me a property in West Berkshire. James, Tayler, Marcus & the team went above and beyond with their prompt and responsive communications, as well as guiding throughout the process. They are generous in their time and nothing was too much of an issue. The lovely added touch of a bottle of their gin when completing was enjoyed to celebrate the first night at the new home. Thank you to your friendly and warm office, it's much appreciated.

Tom Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you for this review, Tom - the team have loved being of help and we appreciate you taking the time to post your comments!

5/5

Google

Jones Robinson Agents have a team full of talented & incredible people. I would like to especially mention Clare Black who helped me and my partner find a perfect match for our apartment needs. D+J

Julian Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you for posting kind review, Julian! Clare has loved being of help!

5/5

Google

I had great pleasure interacting with Jack R. He presented as confident, professional and tidy. I found him tremendously easy to interact with since he was willing to address all questions at any moment. He also showed honesty if he did not know the answer, which is a good quality gem. He was punctual to the appointed viewings, and at no point did I feel pressured to make offers on viewings that did not gel. There was neither uncomfortable hyped-up talk about each viewing. All the interactions were straightforward, honest and down-to-earth. I appreciate, too, that he had the maintenance and ground rent costs on hand. Jack R. has shown sterling quality as an agent, and I wish him a prosperous and fruitful future!

Michael Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Michael - thank you for this amazing review for Jack! We really do appreciate it!

5/5

Google

I recently bought my home via Jones Robinson in Lambourn and I really can’t recommend them highly enough! We were delighted with the service provided to us whilst viewing properties, we saw good quality listing information and the team were so professional but also friendly and welcoming, answering all of our questions patiently and finding out more info when necessary. They were genuinely interested in finding a good match between us and their clients and once the sale was agreed, they did a great job of progressing it and ensuring that all parties knew what was happening - really excellent communication throughout. We had such a positive experience as a buyer, we would definitely also use their service should we sell in the future. A truly outstanding team who deserve 5 stars - thanks Jo, Toyah and Kay!

Trish Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Trish, this is such a lovely recommendation - thank you so much, our Lambourn ladies were very happy to help and we wish you well in your new home!

5/5

Google

We're selling our house with Jones Robinson. So far so good, although still early days. Everyone I have spoken to at the Newbury branch has been extremely helpful, courteous and efficient. They really help put your mind at ease during a potentially stressful experience. They give the impression that everyone is working as part of a well-oiled machine. Highly professional and experienced. I have found Paul Hodgson and Caitlin Fitzgerald particularly awesome so far.

Julie Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you, Julie, for taking the time to post this, Paul and Caitlin will really appreciate your comments!

5/5

Google

Delighted with the service we have received from jones Robinson. We had a very poor experience from previous estate agents, and the change over was completely different. With jones Robinson, you are continually kept up-to date with viewings and email notifications. I had weekly called from James, as promised, who has been excellent from day one, and is a nice guy. He just wants to sell houses!! Rhys has been excellent with keeping you in the loop and always gets back to you. Jack has done a few viewings at the house and when we’ve seen him, he’s always given a professional response and is well mannered. Taylor has been great when dealing with. She gave us the news that we had a offer and seemed just as excited! On the whole, jones Robinson have been excellent, I would recommend them to anyone selling their property and the service you receive is fabulous. Looking back we should have gone with them from the very beginning and not with the agents before them! Well done jones Robinson, and thank you.

Ian Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Ian - thank you for posting this lovely review for the team! We really appreciate it!

5/5

Google

When you sell your house, you want to find the very best estate agent to act on your behalf; Jones Robinson has been exactly that. Best market share locally and some impressive performance criteria, an operation that's slick and customer service that is second to none (EVERY single person I've dealt with has been friendly, helpful and professional). In an industry which doesn't always have the best reputation, the team at Jones Robinson are true disruptors and have delivered an experience that all others should aspire to. Thank you!

Damien Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Damien - thank you for taking the time to posting this review, we really appreciate it! The whole team have loved being of help!

5/5

Google

I can honestly say the experience of selling our property with Jones Robinson has been the best! The whole team are friendly and couldn't be more helpful or professional. We dealt with Mollie throughout the process and she was absolutely superb! She came out to value the property initially, spoke us through how everything would work and dealt with all of the marketing and viewings etc. All communication was really clear and she would always make herself available to discuss how things were going and to help answer any questions we had. I cannot thank Mollie enough for everything she has done. She made one of the most stressful experiences of both buying and selling a property, really enjoyable! We will definitely use Jones Robinson again in the future I and couldn't recommend them to others enough. Thanks to Mollie and the rest of the Newbury team!

Lakiesha Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Lakiesha - thank you for taking the time to post this fabulous recommendation for Mollie! She has loved being of help!

5/5

Google

Having the difficult job of selling a run down house after the death of its owner, I met up with Paul Hodgson who was incredibly helpful with lots of advice on what was likely to be a tough sale during an economic crisis. However, Jones Robinson found the most perfect buyer and the sale proceeded fairly quickly. All the staff I came into contact with were friendly and efficient and on a visit to the office, I found it buzzing with activity. I would definitely recommend Jones Robinson.

Judith Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you, Judith! We really appreciate you taking the time to post this recommendation!

5/5

Google

Spoke with Marcus looking for a property and he was absolutely fantastic. He was super polite and very patient to hear our requirements of exactly what we were looking for. He went above and beyond to ensure that he will help us find the perfect property that we are looking for! It’s not often you get that kind of help when phoning up to rent and it certainly left a positive imprint on us and reflects fantastically on Jones Robinson Estate agents! Kudos Marcus

Dan Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Dan - thank you for taking the time to posting this kind review for Marcus! He has loved being of help!

5/5

Google

Jones Robinson are so helpful! At our first viewing we had Matt who showed us around, brought all relevant information and was able to answer or find out and get back to us with any questions we had. Super friendly and made a scary process as first time buyers so enjoyable! When we purchased the property we worked with Paula who has been so amazing! As first time buyers were were apprehensive but Paula helped us throughout the entire process, checking in with us regularly and answering any questions we had. We complete today and we cannot thank Paula enough for her hard work and care she took throughout our entire process. We will definitely be using Jones Robinson again in the future and couldn't recommend them enough. Thank you Paula and your wonderful team at the Newbury Branch.

Eleanor Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Eleanor, thank you for taking the time to leave such a kind recommendation! We really do appreciate it! .

5/5

Google

I have recently sold my house through Jones Robinson and have received absolutely superb service from start to finish! Can highly recommend selling a property through Jones Robinson, the team are fast, friendly and efficient! The service has been brilliant and I have received regular phone calls and updates throughout the process!

Abbie Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Abbie - thank you for posting this fabulous reccemdantion for the team! We really appreciate it!

5/5

Google

Everyone at Jones Robinson at Newbury is very helpful and professional. We had a few viewings from this estate agency in the past and they were always very well prepared and know lots of details about the property. Currently I am helping a couple to look for a rented accommodation and wasn't let down. Matt responded to the query within few minutes and was extremely helpful. He already arranged a viewing for us in two days time. I wish all agencies were as professional as Jones Robinson.

Ania Β· 21 June 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you, Ania! This is a lovely review for Matt and he love reading your kind comments!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Jones Robinson is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

Jones Robinson is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.

EA Masters by year, 2019 to 2024

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Jones Robinson

Which Jones Robinson office has the most reviews?

Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.

Where are the Jones Robinson offices?

The six Jones Robinson offices, by town:

  • Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
  • Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
  • Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
  • Marlborough: 139B High Street, Marlborough, SN8 1HN
  • Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
  • Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?

Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.

Reviews may appear on more than one platform. This platform total is read from the platform's own page: 945 reviews on allAgents (all Jones Robinson branches), checked 9 October 2026. It is not added to the review count at the top.

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