5/5
Rating only, no written review.
Agent replied · 20 June 2024
Thank you for posting this 5-star rating!

Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,742 reviews across 6 offices and 1 platform
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on 1 platform, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for posting this 5-star rating!
5/5
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Thank you, Seiko!
5/5
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Thank you, Diogo!
1/5
Rating only, no written review.
We are sorry to see your rating, could you please contact jo.woolley@jonesrobinson.co.uk with more details as we cannot find you on our software system. Thank you.
5/5
Rating only, no written review.
Thank you, Anu!
4/5
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Thank you, Andy!
5/5
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Thank you, Eulogio!
5/5
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Thank you, Sharon!
4/5
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Thank you, amrita!
5/5
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Thank you, Michael!
5/5
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Thank you, Luca!
5/5
The service from the Lambourn office has been absolutely faultless! The ladies of the Lambourn office - Carrie, Kay, Toyah and Jo - are all exceptionally professional and very, very personable. Over the last few months, we have viewed several properties and met Kay, Toyah and Carrie and we have spoken with Jo on the phone. The videos have been very helpful in deciding which properties to view and in every case, the videos have accurately reflected how the property looks on a physical viewing. These viewings have been so much better than viewings with other agencies - Kay, Toyah and Carrie are all very patient and have given us plenty of time to view each property, going above and beyond to answer our queries and provide insightful advice that doesn't seem to provided as standard with other agencies. We feel that they genuinely want their clients to be happy and sure before they make a purchase and submit an offer. Jo has been very helpful in providing advice and information on the phone and the emails she sends us ahead of viewings are always accurate (we find several other agencies send us the wrong times/ dates etc for viewings and we have to contact them to confirm details and resolve confusion). Many thanks Carrie, Kay, Toyah and Jo! Kate
Thank you so much for leaving this kind review for Carrie, Kay, Toyah and Jo! We really appreciate you taking the time to post this!
5/5
Sold my flat with JR recently Paula Rudge was first class in making it happen, I literally don’t think we would have got it over the line without her and the solicitor Moore Barlow. If you are selling once you have agreed the sale insist on Paula to progress the transaction, she was dedicated to the point of canceling leave to get it over the line. Whatever JR are paying Paula it’s not enough.
Andrew - thank you for posting the fabulous review for Paula! We really appreciate it!
5/5
Vincent from Jones Robinson Newbury guided us through a property viewing yesterday. From the pre-viewing phone call right through to the follow up email it was seamless. Courteous and knowledgeable giving us plenty to think about and options to consider that we hadn't been aware of. Great customer service!
Thank you for posting this lovely review, Paul and Belinda! - Vincent will love reading this!
5/5
Jones Robinson were integral to our House Hunting and Purchasing process. Our house hunt took longer than we had hoped and became quite disheartening at one point but Jones Robinson kept us on track. They were constantly sending us property alerts, keeping us in the loop and maintaining contact when it came to negotiations. As a team they were efficient, knowledgeable, consistent and kept us at ease when things appeared to take a turn for the worst. Hugh thank you to the Jones Robinson Team, we cannot express our thanks enough. Special thanks must be given to Matt, Tayler and James who kept us sane.
Thank you for these lovely words - Matt, Tayler and James will absolutely love reading your feedback!
5/5
My partner and I had a negative experience with a previous estate agent so had little to no expectations with Jones Robinson, however we were pleasantly surprised. We were specifically helped by Marcus Wenczek who was friendly, honest and kept us in the loop of every stage of our process. I would recommend the agency and certainly Marcus.
Thank you for your feedback for Marcus and our lettings team - we are so pleased to be of help!
5/5
I had the pleasure of working with Marcus when helping my daughter search for a place to live in the Didcot area. As I am sure like many people experience while searching during a housing shortage, the properties were being snapped up quickly and our time was running out. Marcus listened to our unique needs, kept in touch, calling when he promised and offered helpful suggestions that might improve our search. Marcus certainly demonstrated some of the best customer service I have experienced since moving to England. Thank you Marcus!! Highly Recommend you!
Thank you so much for this fabulous review for Marcus in our lettings team, I hope we can find you something soon!
5/5
I am currently in ongoing discussion with Marcus from past few days. And it has been absolute pleasure to work with him to find an apartment suitable for my family. Marcus is a gem of person to interact with, and brings a lot of positivity during our discussions. I hope I find a good place soon. My best wishes to him and the team. Please note, today I also interacted with Rachel, who is equally amazing and helpful. Want to give her a shout out to help me with some School related discussions as well.
Thank you Rohish, Marcus and Rachel will really appreciate your kind words!
5/5
I've worked with Paula during my flat purchase in Newbury. Since I've recently moved to the UK and this is my first ever UK property purchase, I was a little worried about the process at first. But Paula was very open and helping me during my whole experience by having weekly catch-ups and providing updates. Thanks Paula & JR.
Burcu, thank you for taking the time to post the feedback! We really appreciate your comments!
5/5
Paula Rudge and Paul Hodgson have been superb throughout the whole sale of my property. Rachel Crayton is the most knowledgeable of any viewing consultants I have ever come across, Paul managed to exceed the guide price of my house with his extremely professional and experienced approach, as well as giving his expert advise on houses we were interested in buying. Paula in progression has been absolutely fantastic so far chasing each and every angle of this chain. I highly recommend the whole Jones Robinson team. Just to add Toyah Leonard from the Lambourn office is an absolute delight and her knowledge of the property market is outstanding.
Lisa - thank you for posting this lovely recommendation for the team! We really appreciate it and have loved being of help!
5/5
I want to thank the amazing team at Jones Robinson Newbury especially Mollie Gallimore from the first time she came to value my flat, how her professional yet friendly approach helped me during a stressful time and all her support and keeping me updated with the sale progression. I also want to thank Tayler for arranging viewings and always being there to answer my questions. They helped me through a very tough time! Thank you
Gigi - thank you for posting this kind review for Mollie and Tayler! They have been happy to help and we wish you all the best!
5/5
We've had a great experience with viewings at Emerald house this weekend the 4/03/2023, Jude Buckley who assisted us with the viewing was really helpful, joyful and such a kind person, we would definitely recommend her service in the future and to many others, A great thanks to Clare Black and her team at the Jones Robinson Newbury branch in assisting us to call an amazing place home. Many thanks. Rivash & Rabiah Sewraj.
Thank you for posting this kind review, Rivash! We really appreciate it!
5/5
I have just purchased a property through Jones Robinson and they have been of invaluable help. Firstly, when I bid for the property, I missed it as I was not best bid. A month down the line the first buyer’s sale fell though. I was lucky to have been dealing with Beth Sharpe, who remembered how much I wanted the property and proactively called me as soon as it became available again. Secondly the sale process took a while with a number of complications. Communicating with Paula Rudge enabled us and the seller to understand each other and navigate through the complications.
Thank you, Christos, for taking the time to post this review! Beth and Paula will love reading these kind comments!
5/5
We had great experience in purchasing our home with Jones Robinson Estate Agents. Clarity in communication, speed of response, and clear update on the current happenings/ next steps. Thank you, Paula Rudge and Paul Hodgson.
Thank you for posting this kind review, Vinu! Paula and Paul will will b delighted to read this!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.

Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.