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Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more

4.9

★★★★★ Excellent

3,742 reviews across 6 offices and 1 platform

www.jonesrobinson.co.uk

Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on 1 platform, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

3,737

Reviews on Google

All 6 offices

allAgents logo

945

Reviews on allAgents

All Jones Robinson branches

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Jones Robinson's six offices, most reviewed first. Each has its own page.

Latest reviews from every Jones Robinson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Nzisa · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this 5-star rating!

5/5

Google

Rating only, no written review.

Henrietta · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Seiko!

5/5

Google

Rating only, no written review.

Diogo · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Diogo!

1/5

Google

Rating only, no written review.

Funmilola · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

We are sorry to see your rating, could you please contact jo.woolley@jonesrobinson.co.uk with more details as we cannot find you on our software system. Thank you.

5/5

Google

Rating only, no written review.

Anu · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Anu!

4/5

Google

Rating only, no written review.

Andy · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Andy!

5/5

Google

Rating only, no written review.

Eulogio · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Eulogio!

5/5

Google

Rating only, no written review.

Sharon · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Sharon!

4/5

Google

Rating only, no written review.

Amrita · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, amrita!

5/5

Google

Rating only, no written review.

Michael · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Michael!

5/5

Google

Rating only, no written review.

Luca · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Luca!

5/5

Google

The service from the Lambourn office has been absolutely faultless! The ladies of the Lambourn office - Carrie, Kay, Toyah and Jo - are all exceptionally professional and very, very personable. Over the last few months, we have viewed several properties and met Kay, Toyah and Carrie and we have spoken with Jo on the phone. The videos have been very helpful in deciding which properties to view and in every case, the videos have accurately reflected how the property looks on a physical viewing. These viewings have been so much better than viewings with other agencies - Kay, Toyah and Carrie are all very patient and have given us plenty of time to view each property, going above and beyond to answer our queries and provide insightful advice that doesn't seem to provided as standard with other agencies. We feel that they genuinely want their clients to be happy and sure before they make a purchase and submit an offer. Jo has been very helpful in providing advice and information on the phone and the emails she sends us ahead of viewings are always accurate (we find several other agencies send us the wrong times/ dates etc for viewings and we have to contact them to confirm details and resolve confusion). Many thanks Carrie, Kay, Toyah and Jo! Kate

A · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you so much for leaving this kind review for Carrie, Kay, Toyah and Jo! We really appreciate you taking the time to post this!

5/5

Google

Sold my flat with JR recently Paula Rudge was first class in making it happen, I literally don’t think we would have got it over the line without her and the solicitor Moore Barlow. If you are selling once you have agreed the sale insist on Paula to progress the transaction, she was dedicated to the point of canceling leave to get it over the line. Whatever JR are paying Paula it’s not enough.

Andrew · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Andrew - thank you for posting the fabulous review for Paula! We really appreciate it!

5/5

Google

Vincent from Jones Robinson Newbury guided us through a property viewing yesterday. From the pre-viewing phone call right through to the follow up email it was seamless. Courteous and knowledgeable giving us plenty to think about and options to consider that we hadn't been aware of. Great customer service!

Paul · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this lovely review, Paul and Belinda! - Vincent will love reading this!

5/5

Google

Jones Robinson were integral to our House Hunting and Purchasing process. Our house hunt took longer than we had hoped and became quite disheartening at one point but Jones Robinson kept us on track. They were constantly sending us property alerts, keeping us in the loop and maintaining contact when it came to negotiations. As a team they were efficient, knowledgeable, consistent and kept us at ease when things appeared to take a turn for the worst. Hugh thank you to the Jones Robinson Team, we cannot express our thanks enough. Special thanks must be given to Matt, Tayler and James who kept us sane.

Aimee · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for these lovely words - Matt, Tayler and James will absolutely love reading your feedback!

5/5

Google

My partner and I had a negative experience with a previous estate agent so had little to no expectations with Jones Robinson, however we were pleasantly surprised. We were specifically helped by Marcus Wenczek who was friendly, honest and kept us in the loop of every stage of our process. I would recommend the agency and certainly Marcus.

Morenikeji · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for your feedback for Marcus and our lettings team - we are so pleased to be of help!

5/5

Google

I had the pleasure of working with Marcus when helping my daughter search for a place to live in the Didcot area. As I am sure like many people experience while searching during a housing shortage, the properties were being snapped up quickly and our time was running out. Marcus listened to our unique needs, kept in touch, calling when he promised and offered helpful suggestions that might improve our search. Marcus certainly demonstrated some of the best customer service I have experienced since moving to England. Thank you Marcus!! Highly Recommend you!

Kimberly · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you so much for this fabulous review for Marcus in our lettings team, I hope we can find you something soon!

5/5

Google

I am currently in ongoing discussion with Marcus from past few days. And it has been absolute pleasure to work with him to find an apartment suitable for my family. Marcus is a gem of person to interact with, and brings a lot of positivity during our discussions. I hope I find a good place soon. My best wishes to him and the team. Please note, today I also interacted with Rachel, who is equally amazing and helpful. Want to give her a shout out to help me with some School related discussions as well.

Rohish · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you Rohish, Marcus and Rachel will really appreciate your kind words!

5/5

Google

I've worked with Paula during my flat purchase in Newbury. Since I've recently moved to the UK and this is my first ever UK property purchase, I was a little worried about the process at first. But Paula was very open and helping me during my whole experience by having weekly catch-ups and providing updates. Thanks Paula & JR.

Burcu · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Burcu, thank you for taking the time to post the feedback! We really appreciate your comments!

5/5

Google

Paula Rudge and Paul Hodgson have been superb throughout the whole sale of my property. Rachel Crayton is the most knowledgeable of any viewing consultants I have ever come across, Paul managed to exceed the guide price of my house with his extremely professional and experienced approach, as well as giving his expert advise on houses we were interested in buying. Paula in progression has been absolutely fantastic so far chasing each and every angle of this chain. I highly recommend the whole Jones Robinson team. Just to add Toyah Leonard from the Lambourn office is an absolute delight and her knowledge of the property market is outstanding.

Lisa · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Lisa - thank you for posting this lovely recommendation for the team! We really appreciate it and have loved being of help!

5/5

Google

I want to thank the amazing team at Jones Robinson Newbury especially Mollie Gallimore from the first time she came to value my flat, how her professional yet friendly approach helped me during a stressful time and all her support and keeping me updated with the sale progression. I also want to thank Tayler for arranging viewings and always being there to answer my questions. They helped me through a very tough time! Thank you

Gigi · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Gigi - thank you for posting this kind review for Mollie and Tayler! They have been happy to help and we wish you all the best!

5/5

Google

We've had a great experience with viewings at Emerald house this weekend the 4/03/2023, Jude Buckley who assisted us with the viewing was really helpful, joyful and such a kind person, we would definitely recommend her service in the future and to many others, A great thanks to Clare Black and her team at the Jones Robinson Newbury branch in assisting us to call an amazing place home. Many thanks. Rivash & Rabiah Sewraj.

Rivash · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this kind review, Rivash! We really appreciate it!

5/5

Google

I have just purchased a property through Jones Robinson and they have been of invaluable help. Firstly, when I bid for the property, I missed it as I was not best bid. A month down the line the first buyer’s sale fell though. I was lucky to have been dealing with Beth Sharpe, who remembered how much I wanted the property and proactively called me as soon as it became available again. Secondly the sale process took a while with a number of complications. Communicating with Paula Rudge enabled us and the seller to understand each other and navigate through the complications.

Christos · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Christos, for taking the time to post this review! Beth and Paula will love reading these kind comments!

5/5

Google

We had great experience in purchasing our home with Jones Robinson Estate Agents. Clarity in communication, speed of response, and clear update on the current happenings/ next steps. Thank you, Paula Rudge and Paul Hodgson.

Vinu · 21 June 2023 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this kind review, Vinu! Paula and Paul will will b delighted to read this!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Jones Robinson is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

Jones Robinson is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.

EA Masters by year, 2019 to 2024

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Jones Robinson

Which Jones Robinson office has the most reviews?

Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.

Where are the Jones Robinson offices?

The six Jones Robinson offices, by town:

  • Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
  • Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
  • Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
  • Marlborough: 139B High Street, Marlborough, SN8 1HN
  • Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
  • Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?

Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.

Reviews may appear on more than one platform. This platform total is read from the platform's own page: 945 reviews on allAgents (all Jones Robinson branches), checked 9 October 2026. It is not added to the review count at the top.

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