5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thank you Dave for posting this 5-star review!
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more
★★★★★
3,743 reviews across 6 offices and 1 platform
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,743 reviews on 1 platform, rated 4.9 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,942 reviews · 1,937 on Google (4.8)78 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA623 reviews · 623 on Google (4.8)61 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT552 reviews · 552 on Google (4.8)26 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN332 reviews · 332 on Google (5.0)30 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF41 reviews · 41 on Google (4.7)3 in the last 90 days
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
We are disappointed to receive this rating, Kathryn, as our Devizes team feel they worked hard to reach a successful sale over a long period of time, however, we are aware of the issues encountered during this time. We wish you and your family well for the future.
5/5
GoogleGreat service from all the helpful, friendly team
Agent replied · 30 July 2023
Thank you Dana for posting this kind review!
5/5
GoogleCan thoroughly recommend this agency especially mikyle who is very professional
Agent replied · 30 July 2023
Thank you very much for posting this kind recommendation, Sarah! We really appreciate it!
5/5
GoogleAndrew and his colleagues were very helpful throughout, making the whole process very smooth
Agent replied · 30 July 2023
Thank you, Rachel, for leaving this kind review for Andrew! We really appreciate you taking the time to post this!
5/5
GoogleVery efficient process for buying and selling. Kept informed. Professional and reassuring. Thank you all.
Agent replied · 30 July 2023
Susan, thank you for taking the time to post the feedback! We really appreciate your comments!
5/5
GoogleA very friendly and efficient organisation whose staff always kept us informed of progress and developments. Highly recommended.
Agent replied · 30 July 2023
Thank you for posting this lovely recommendation Keith - The team will be absolutely thrilled to read your feedback!
5/5
GoogleThis has been a seamless transaction from start to finish with the help of all the staff at Jones Robinson. I would like to thank you on behalf of my family.
Agent replied · 30 July 2023
Thank you Adele, we really appreciate this kind feedback!
5/5
GoogleGreat team who looked after every aspect of my house sale, keeping up the pressure - would definitely recommend them.
Agent replied · 30 July 2023
Lesley, thank you for taking the time to leave such a lovely recommendation! We appreciate your kind comments!
5/5
GoogleAndrew and the team were amazing. Andrew kept us informed every step of the way and the rest of the team were there for any questions or needs. Thanks again!
Agent replied · 30 July 2023
Thank you Zara, what lovely feedback - the team will be thrilled to read your kind comments!
5/5
Googlethis is the second occasion where we have used the services of Jones Robinson in Devizes and both times we have found them supremely efficient and always felt that they had our best interests at heart. They were on our side!
Agent replied · 30 July 2023
Ian, thank you for posting these lovely comments! The team will be absolutely thrilled to read your feedback.
5/5
GoogleHaving just completed on a purchase through Jones Robinson, I have to say the service & support by Andrew & the team in Devizes has been 1st class - Thank you all.
Agent replied · 30 July 2023
Peter, thank you for posting this lovely review! Andrew and the team will be absolutely thrilled to read your feedback.
5/5
GoogleAndrew dealt with the purchase and subsequent sale of my fathers property. Professional, warm and kind. Communication excellent. Would highly recommend
Agent replied · 30 July 2023
Gail, thank you for taking the time to post the feedback! We really appreciate your comments and recommendation.
4/5
GoogleThe Sales Manager at our Devizes Branch ensured that communication following the offer on our property was frequent and continuous and progressed the sale well by acting as a constant facilitator between vendor and purchaser.
Agent replied · 30 July 2023
Thank you so much for this review, we have been delighted to be of help!
5/5
GoogleWhen purchasing our property, they went above and beyond to help make everything run smoothly, were quick to respond and kept us up to date with any progress and also helped us with any issues we had while purchasing. Would 100% recommend to anyone, they couldn’t be more helpful
Agent replied · 30 July 2023
Thank you very much for posting this kind recommendation! We really appreciate it!
5/5
GoogleJones Robinson sold my house in record time . It was a very stress free experience. All the staff very extremely friendly and helpful. Everything went through without a hitch . I would highly recommend them .
Agent replied · 30 July 2023
Thanks Sue we are delighted to hear this! Our Devizes team will be thrilled to read your feedback!
5/5
GoogleAll the team have been so helpful throughout the whole process of buying our house, nothing was too much trouble , would absolutely recommend. we don't plan on moving but if we did we would definitely use Jones Robinson
Agent replied · 30 July 2023
Julie, thank you for taking the time to leave such a lovely recommendation! We really appreciate your kind comments.
5/5
GoogleGreat experience from all the team at Jones Robinson, dealing with our recent purchase. Kept well informed and Andrew did a great job at progression with a sizeable chain.
Agent replied · 30 July 2023
Thank you for taking the time to post this kind review! Andrew has been delighted to be of help!
5/5
GoogleCan't fault Jones Robinson, from the initial consultation onwards, the entire team have been extremely helpful, giving the best advice and have secured my sale with professionalism all the way. I would recommend them to anyone wanting a smooth house move.
Agent replied · 30 July 2023
Jennifer, thank you for taking the time to leave such a lovely recommendation for the team! They will really appreciate your kind comments.
5/5
GoogleI can't thank you enough for the way you handled our sale Martin was brilliant on the valuation and initial sales inspection. The house was basically sold within a week could not be a better experience thanks to all the team, Alison and Gerrard
Agent replied · 30 July 2023
Thank you for taking the time to leave such a lovely review for Martin and Andrew! They will really appreciate your kind comments.
5/5
GoogleI had the pleasure to meet with Rosie from the Devizes branch. She comes across polite, knowledgable and professional. A no-nonsense approach from all angles. Easy to talk to, discussing any questions I may have had. I hope we can work together on property sales in the near future.
Agent replied · 30 July 2023
Eva, thank you very much for posting this kind review for Rosie! We really appreciate it!
4/5
GoogleMy thanks to Jones Robinson for their help my recent house sale. In particular I would like to thank Andrew Francis , always on hand to answer queries and offer calm reassurance, during the VERY long selling process. I would recommend Jones Robinson to prospective buyers and sellers.
Agent replied · 30 July 2023
Dilys, thank you for posting these lovely comments and recommendation! Andrew will be absolutely thrilled to read your feedback.
5/5
GoogleAndrew was amazing in helping us deal with the purchase of our house. He was professional, welcoming and would always keep us informed on any information so we were not left in the lurch. We would highly recommend Jones Robinson to anyone who is purchasing or selling a property.
Agent replied · 30 July 2023
Thank you, Marley! We really appreciate you posting these kind comments and recommendation.
5/5
GoogleAs a family that have just relocated to Devizes we have only good things to say about Jones Robinson. They were very responsive to our many queries along the way and helpful when liaising with the multiple agencies involved in what can be a tedious process. The nice gift upon completion is a fab touch. I recommend Jones Robinson!
Agent replied · 30 July 2023
Natalie, thank you for taking the time to leave such a lovely recommendation for the team! They will really appreciate your kind comments.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: Estate Agency of the Year, Small (2 to 6 offices)
- GoldTrusted Agent Awards Night 2026: Overall Estate Agent of the Year
- GoldTrusted Agent Awards Night 2026: South East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Jones Robinson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 2024
2024 1 award EA Masters 2024 winners
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- UK Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Berks, Hamps, Isle of Wight
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Want Jones Robinson to help?
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Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
