Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,742 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recently rented a property through Jones Robinson. The whole process was made very easy. Vanessa Burgess was brilliant and worked hard to get me moved in earlier than the original proposed move in date. She always kept me up to date and …
Samantha - thank you for taking the time to post this lovely review for Vanessa and Andy! They have loved being of help!
5/5
GoogleMy sister and I lost our dad in Jan 2022 and was left with his property to dispose of, we chose Jones Robinson inc Martin Walker to take care of the sale, we were not disappointed in any way with the professionalism and pleasant manner in …
Rob - thank you for taking the time to posting this kind recommendation! The team have loved being of help!
5/5
GoogleWe had the good fortune of dealing with Andrew and the team at Jones Robinson, both in selling our property and buying another one. They were all very professional, keeping us up to date with any important information, often chasing up …
David - thank you for taking the time to post this recommendation! Andrew and the team will love reading this!
5/5
GoogleWe chose Jones Robinson in Devizes because of their knowledge and experience of the area, which we felt would be an advantage with our awkward-to-sell property. Our main point of contact was Andrew, who was always professional, friendly …
Thank you for posting this lovely recommendation, Jenny!
5/5
GoogleAbsolutely fantastic team - Property Progression (Vanessa) were more than helpful to answer some tricky questions regarding my EU girlfriend moving in with me, and ensured all legal arranagement were taken care of. Property manager (Andy) …
Robert - thank you for taking the time to post this recommendation for Vanessa and Andy! They have loved being of help and really appreciate your kind words.
5/5
GoogleThis agency has by far been the best we've encountered a personal thank you to Mikyle as being first time tenants we were new to the situation we were nervouse but he has made us feel comfortable and made the process very smooth from start …
Faith - thank you for taking the time to post this lovely recommendation for Mikyle! He has loved being of help!
5/5
GoogleMy wife and I have had two properties for sale through Jones Robinson; and though the market has been a very challenging one, we have been thoroughly pleased with the help we have been given. The staff at Jones Robinson are all friendly, …
Cully - thank you for posting this fabulous review for Andrew, Miklye, Toby and Rosie! We really appreciate it.
5/5
GoogleI want to thank the team at Jones Robinson Devizes for their professionalism, patience and expertise. This was a Power of Attorney sale so the sale of the property wasn't straight forward and I'd never sold a house before!! The Devizes …
Anne - thank you for posting this kind review! We really appreciate it!
5/5
GoogleI was impressed with Andrew Francis' personal approach and attention to my house purchase from the start to the end. It felt like my interests are well looked after and all my questions were answered fast. Any arising problems were dealt …
Thank you, Dessie! Andrew will love reading your kind comments.
5/5
GoogleOur house sale was probably one of the easiest on record! However that said, the team kept me informed at all times, chased when necessary and we exchanged and completed in 8 weeks! So all in all a great experience. …
Thank you for taking the time post this kind review, Sue! Michael, Chloe and the team will love reading these kind comments.
5/5
GoogleSo professional, but so approachable. Deborah Harris at Jones Robinson Estate Agents put me at my ease from my first contact, which was a telephone call from Oregon in the United States. There was no pressure, just professional and …
We really appreciate your kind words and have loved being of help!
5/5
GoogleFrom the outset, when I approached Jones Robinson for a valuation for my late brother's house, I found the firm very helpful and friendly. My first contact was Michael Simpson and later, after the house was put on the market, Deborah Harris …
Thank you Edward, it's very kind of you to post a review for us - Michael and Deborah will be absolutely delighted to read your feedback!
5/5
GoogleI recently sold my property with Jones Robinson, Marlborough and wanted to say a huge thank you to all at the office. Everyone was great and always help with anything that came up, but in particular I wanted to thank Sophie. She supported …
Thank you Jo, for taking the time to post this lovely recommendation! Sophie and team will be delighted to read these comments!
5/5
GoogleI cannot recommend the team at Jones Robinson Marlborough highly enough. From beginning to end they were superb in every respect. They were professional, efficient and responsive. Every staff member made me feel valued and nothing was too …
Deborah - thank you for posting this fabulous recommendation! We really appreciate it!
5/5
GoogleDeborah and her colleagues at the Marlborough Branch have looked after my wife and me, newcomers to the town as we are, very well during the process of purchasing our new home. The whole team, including Michael, Sophie and Chloe were …
Simon - thank you for posting this lovely recommendation for the Marlborough team, we really appreciate it and they have loved being of help!
5/5
GoogleI visited the Jones Robinson premises recently and had several conversations with Ms. Cook (and later, her colleague, Ms. Lewis) about a property I was interested in. I found both of them to be professional, intelligent, and unfailingly …
Thank you for taking the time to post this fabulous review, Robin! Chloe and Molly have loved being of help and will be delighted to read your kind comments.
5/5
GoogleI purchased a property that was being sold by Jones Robinson at Marlborough, with Deborah Harris as their agent. I found Deborah to be professional, polite and, above all, the communication to be prompt and efficient and at no point did I …
Paul - thank you for posting this fabulous recommendation for Deborah, she has loved being of help!
5/5
GoogleMy recent experience with Jones Robinson, Marlborough, under the leadership of Michael Simpson, has been completely positive. The team know their market, give sound advice, work hard and allow plenty of time for discussion and questions. …
Jessy - thank you for taking the time to post this kind reccemdantion for Michael! We really appreciate it!
5/5
GoogleWe are so pleased that we chose Jones Robinson to sell our house. From the initial meeting we have always found them professional, friendly and helpful. Communication was excellent every step of the way and the whole of the Marlborough …
Thank you, Michele for taking the time to post this review! The team have loved being of help!
5/5
GoogleSuch a great team at Jones Robinson Marlborough. I had a difficult journey finding a house, navigating a tricky market. The team consistently listened to my needs and tried to find suitable options, despite several setbacks. Deborah in …
Thank you for taking the time to post this kind review, Lizi! Deborah will love reading your kind comments.
5/5
GoogleI recently sold my house through Jones Robinson, and they were thoroughly professional, friendly, knowledgeable, always easy to get hold of and communication was very good throughout the whole process. …
Belinda - thank you for very much for pasting this kind recommendation, the team have loved being of help!
5/5
GoogleThe whole team at the Lambourn office - Jo, Toyah, Kay and Carrie - were fantastic throughout the whole house selling experience. All phone calls were returned, all questions answered and nothing was too much trouble. This is the first time …
Thank you for posting this kind review for the team in Lambourn, we really appreciate it!
5/5
GoogleThe ladies in the Lambourn office are exceptional! We have been searching for a property since June and we've had wonderful assistance from Kay, Carrie, Toyah and Jo. …
This is fabulous feedback - thank you so much. We very much appreciate you taking the time to post this and the Lambourn ladies will love reading these kind comments!
5/5
GoogleAttended a viewing in Lambourn with Carrie. Also completed on a first time purchase (see edit). …
Thank you so much for posting this fabulous recommendation, Joseph! The ladies at Lambourn have loved being of help and will be thrilled to read your feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
