5/5
GoogleAnisha was very friendly and helpful on the phone with my enquiry into a local property, she contacted me very fast and made sure I understood everything.
Agent replied · 26 October 2023
Thank you for posting this kind review for Anisha!
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more
★★★★★
3,742 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on two platforms, rated 4.9 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,942 reviews · 1,937 on Google (4.8)78 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA623 reviews · 623 on Google (4.8)61 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT551 reviews · 551 on Google (4.8)25 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN332 reviews · 332 on Google (5.0)31 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF41 reviews · 41 on Google (4.7)3 in the last 90 days
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Thank you Chandan!
5/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Thank you, Jesna!
5/5
GoogleElle is an exceptional property manager. She ensured that our query was processed correctly, and in a timely manner. But in addition she contacted us to make sure that the job was done on the due date as it was planned. I was impressed by the quality of her customer service. Lou Johnson
Agent replied · 20 June 2024
Thank you for posting this fabulous review, Yrié! Elle will be delighted to read these kind comments.
5/5
GoogleWe recently used Jones Robinson to sell our house in Newbury. This is the second time they have sold for us. As always they were professional and extremely efficient despite being under pressure to complete the sale before a specific date. We dealt mainly with Beth and Paula who were superb with communication, initial marketing and sales progression. JR have also helped us with house and room rentals which again always ran smoothly with support and advice always available when needed. As an agent they work to the highest of standards and we highly recommend their services.
Agent replied · 20 June 2024
Vanessa - thank you for posting this lovely recommendation! Beth and Paula have loved being of help!
5/5
GoogleVery pleased with the professional and helpful customer service we received during our home purchase with Jones Robinson Estate Agents at Lambourn office. Just want to say huge thank you to all the staff; Jo, Toyah, Kay and Carrie for their excellent work to help us buying our dream home. Highly recommended. THANK YOU JONES ROBINSON :-)
Agent replied · 21 March 2024
Ash, thank you for taking the time to post this recommendation. The ladies in Lambourn will be delighted to read these lovely comments.
5/5
GoogleFrom the beginning of our long journey from the Probate valuation of our late parents house to completion of sale , Jones Robinson have been an amazing company,that have reassured me throughout. …
Agent replied
Sara - thank you for taking the time to post this kind review for the team. We really appreciate it!
5/5
GoogleJude was again well prepared and very efficient during the management visit, thank you very much.
Agent replied · 17 October 2023
Thank you for taking the time to post this review, Anika!
5/5
GoogleThank you Jude Buckley, you doing great job.
Agent replied · 21 October 2023
Thank you, Constantin!
5/5
GoogleBecky was very helpful on the phone to me today , met all my requirements and was very friendly and helpful and even managed to book in a viewing for next tuesday 😊 …
Agent replied · 22 October 2023
Kaitlyn - thank you for posting this kind review! Becky will love reading these comments.
4/5
GoogleThank you for such a wonderful service you provide, prompt on the phone and helpful as much you can be. I am grateful to you Becky Cox, you understand most situations and offer your support to the best of your knowledge, many thanks Becky.
Agent replied · 22 October 2023
Thank you for taking the time to post this review, Dieu-Donne! We really appreciate it!
5/5
GoogleAnisha Great attendant, very attentive and helpful.
Agent replied · 19 October 2023
Thank you for posting this kind review, Maicon!
5/5
GoogleWhen I visited the Jones Robinson Devizes office, Chloe very pleasantly arranged a viewing for me. This was conducted by Jane in a similar, pleasant manner. Martin valued my house, providing me with detailed reasons. He appeared to take a genuine, intelligent interest and I am very grateful for the generous amount of useful information which I received.
Agent replied · 18 October 2023
Marion - thank you for posting this fabulous review for Chloe, Jayne and Martin. They will love reading these kind comments.
5/5
GoogleBecky Cox answered phone very friendly,professional and arranged immediately a viewing for asked property
Agent replied · 17 October 2023
Thank you for posting this kind review, Sonja! Becky has loved being of help!
5/5
GoogleA class above the rest! We have been on a rollercoaster house hunt these past several months encountering many an estate agent. Toby was incredibly patient with his time showing myself, husband and cantankerous toddler around a property in …
Agent replied · 30 July 2023
Natasha, thank you for taking the time to post this feedback! We really appreciate your comments and recommendation.
5/5
GoogleToby Hassell has been assisting us in our quest for a bungalow as we wish to downsize. We have found him to be extremely pleasant and pro active in our search for a …
Agent replied · 30 July 2023
Thank you, Keith - we really appreciate you taking the time to post this!
5/5
GoogleMy Stepdad recently sold his house through Jones Robinson. I really cant fault the service they provided. Despite him being in a chain selling and buying a new property they really did try hard to make sure everything stayed on track. Every …
Agent replied · 30 July 2023
Thank you for posting these kind lovely comments - Andrew will be absolutely thrilled to read your feedback!
5/5
GoogleWe have viewed a couple of properties through Jones Robinson with Toby Hassell showing us properties and feel confident we will find the one we want to buy using Jones Robinson. …
Agent replied · 30 July 2023
Gary, thank you for taking the time to post this lovely feedback! We really appreciate your comments.
5/5
GoogleA turbulent foray into the oft-confusing world of selling a house was made considerably more bearable for this first-timer by the guys at Jones Robinson (particular mention must go to Andrew). Communication was good throughout and when the …
Agent replied · 30 July 2023
Mike, thank you for taking the time to post this feedback! We really appreciate your comments and recommendation.
5/5
GoogleWe were really impressed with the team at Jones Robinson. They helped us market our property to achieve the best price, were really responsive and looked after our interests all the way through to completion, particularly as the market …
Agent replied · 30 July 2023
Thank you for posting these lovely comments, Sharon - We really appreciate it!
5/5
GoogleAs a potential buyer of a house, Jones Robinson were extremely helpful during the conveyancing process. They were always pleasant to speak with and, perhaps most importantly, always available over the phone. They were also always prompt in …
Agent replied · 30 July 2023
Thanks, Alex, for taking the time to post this recommendation! We really appreciate it!
5/5
GoogleAndrew and the team at Jones Robinson have been absolutely fantastic throughout our involvement with purchasing our first home. Continuously providing reassurance, maintaining contact with updates and supporting us through this new process. …
Agent replied · 30 July 2023
Seth and Kate, thank you for posting this lovely recommendation! Andrew and the team will be absolutely thrilled to read your feedback.
5/5
GoogleJones Robinson, inc. Martin Walker recently helped us with the sale of a substantial building plot. There were challenges with the sale, but the team at JR kept track of progress, immediately re-marketed the property when a sale fell …
Agent replied · 30 July 2023
Richard, thank you for posting these lovely comments! The team will be absolutely thrilled to read your feedback.
5/5
GoogleJayne was open and welcoming, quickly gaining a rapport with myself the buyer, very knowledgable, execellant mini presentation introducing me to the expainatory documents, listened well and …
Agent replied · 30 July 2023
Thank you for posting this kind review for Jayne!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: Estate Agency of the Year, Small (2 to 6 offices)
- GoldTrusted Agent Awards Night 2026: Overall Estate Agent of the Year
- GoldTrusted Agent Awards Night 2026: South East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Jones Robinson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 2024
2024 1 award EA Masters 2024 winners
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- UK Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Berks, Hamps, Isle of Wight
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Want Jones Robinson to help?
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Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
