Trusted Agent profile Β· Berkshire, Oxfordshire and Wiltshire

Verified

Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

3,742 reviews across 6 offices and 2 platforms

www.jonesrobinson.co.uk

Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

3,737

Reviews on Google

All 6 offices

allAgents logo

945

Reviews on allAgents

All Jones Robinson branches

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Jones Robinson's six offices, most reviewed first. Each has its own page.

Latest reviews from every Jones Robinson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I would like to use this medium to thank the Jones Robinson agency for helping my family secure an apartment and for their relentless effort towards making the whole process successful I would also like to specially thank Paige for her patience, support and guidance throughout the process, your commitment, passion, communication skills, dedication, response time, attention to detail and professionalism are commendable and appreciated (you delivered an excellent service). I am extremely grateful

Taiwo Β· 23 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you for posting this fabulous review, Taiwo! Paige has loved being of help!

5/5

Google

Thank you to Jones Robinson for carrying the load that comes with selling a property, and make light work for me. Advice was always available, viewings were conducted lightly and efficiently. Communication was regular so I never felt left wondering what was going on. Thanks to the whole team, particularly Paul Evans for his enthusiasm and knowledge.

Matt Β· 23 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you, Matt! We really appreciate you taking the time to post this for Paul!

5/5

Google

Jude was assigned for our property inspection this time. She was so professional at her work, we didn't feel interfered during her visit to us. Keeping all privacy respected, she did the required procedure. Over all Jones and Robinson been a good experience to us till date for the quick resolution they give for our issues. Jack tibble been a very good property manager. All credit giving starts from Marcus who supported us actively at the initial stages.

Swapnali Β· 23 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you, Swapnali! Jude and Jack will love reading these kind comments!

5/5

Google

We recently let our property with Jones Robinson. The whole experience was stress free and the property was let on the first viewing. We were extremely impressed with their professionalism and customer service and found Lucy Coombes, Paige Bradley and Vanessa Burgess to be particularly helpful and answered all our queries straight away. Would definitely use them again.

D Β· 23 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you for taking the time to post this lovely review! Lucy, Paige and Vanessa will love reading these kind comments.

5/5

Google

From start to finish Jones Robinson handled our house sale amazingly, from James’ initial visit, there was no pressure and at each step as we moved towards going onto the market the communication from James was spot on. All the team who dealt with everything throughout the process including Kate, Samantha, Wendy, Tayler, and Rhys were very professional and helpful. The biggest thank you of all has to go to Paul, always calm and reassuring no matter what bumps appeared in the road, and he went above and beyond with extra phone calls and advice whenever we needed him. Thank you to everyone, but Paul you are truly outstanding!

Alison Β· 23 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Alison - thank you so much for taking the time to post this fabulous review for us! We really appreciate it!

5/5

Google

My partner and I recently found a tenant for our house in Didcot using Jones Robinson. We were put in touch with Clare who made the process super easy to understand and was extremely helpful. She communicated everything that was happening in a timely manner and worked around our schedule to make appointments or phone calls work. We would definitely look to use Jones Robinson again in the future!

Will Β· 23 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 June 2024

Thank you posting this fabulous review, Will! Clare has loved being of help!

4/5

Google

Lovely and kind response from Anisha Lane. Thank you.

Hadas Β· 23 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 29 November 2023

Thank you, Hadas! We really appreciate it!

5/5

Google

Becky was in the phone brilliant she is very helpful and understanding hopefully you find me place I can live

Salah Β· 22 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 28 November 2023

Thank you posting this kind review, Salah! Becky has loved being of help!

5/5

Google

Not the cheapest option, but absolutely worth it. Incredible service from the whole team, Beth & Paula particularly. Our house sold really quickly, at the asking price, and the whole process was managed incredibly well by Jones Robinson - despite a very long chain! Would definitely recommend.

Nicole Β· 22 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 28 November 2023

Thank you for posting this kind recommendation, Nicole! Beth and Paula have loved being of help!

5/5

Google

Anisha has been great, prompt with answering any queries and friendly too 😊. …

Jennifer Β· 22 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 24 November 2023

Thank you for posting this kind review, Jennifer! Anisha will love reading these comments!

5/5

Google

Anisha is a wonderful lady, very helpful and swift. Not a common thing so I’m very impressed πŸ€— …

Eleonora Β· 22 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 24 November 2023

Thank you for posting this kind review, Eleonora! Anisha has loved being of help!

5/5

Google

Their service is very good.

XO Β· 19 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 21 November 2023

Thank you for taking the time to post this review!

5/5

Google

Great service and really felt looked after throughout the whole process!

Louisa Β· 18 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 November 2023

Thank you for posting this kind review, Louisa!

5/5

Google

Clare has been very efficient in providing all the details required for renting our property - very friendly and nothing has been to much trouble - all in all very professional and amiable !!

Maria Β· 18 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 20 November 2023

Thank you for taking the time to post this kind review, Maria! Clare will love reading these comments.

5/5

Google

I can't rate Becky enough - attentive, understanding and supportive during a stressful time. A very approachable and client-centred approach. Thank you.

Sophie Β· 18 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 21 November 2023

Thank you for posting this kind review, Sophie. Becky will love reading these kind comments.

5/5

Google

Enquired a property and received almost immediate response. Anisha was lovely to speak to and very helpful.

Jade Β· 16 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 19 November 2023

Thank you for posting this lovely review, Jade! Anisha has loved being of help!

5/5

Google

Always friendly, helpful and professional. So refreshing to deal with this level of service. Thanks Becky

Samantha Β· 16 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 19 November 2023

Samantha - thank you for posting this kind review!

5/5

Google

I was really impressed by the flat, and the cleanliness of it. The staff at Jones Robinson have been great, very informative and helpful.

Peter Β· 16 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 19 November 2023

Thank you for posting this kind review, Peter! We really appreciate it!

5/5

Google

Response was quick. Very lovely lady.

Rita Β· 16 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 17 November 2023

Thank you, Rita!

5/5

Google

Jack Robbins was incredibly helpful, professional and polite. He is a credit to Jones Robinson. I will be getting in touch with Jack when I look to purchase my next house.

Bradley Β· 14 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 16 November 2023

Thank for posting this review, Bradley! Jack will love reading these kind comments.

5/5

Google

My partner and I had such a good experience with Jude on Saturday! We had two viewings with her and both were so informative, she answered all of our questions and made the whole usually overwhelming process so much smoother! We’ve now been accepted and we are so excited to move in to our new home! Thank you! :)

Alexandra Β· 14 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 17 November 2023

Alexandra - thank you for posting this lovely review! Jude has loved being of help!

5/5

Google

Worked with Clare to find someone to rent my house in Didcot, she was fantastic and super friendly! Will definitely contact her in the future if I need to go through the process again!

Charlotte Β· 13 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 15 November 2023

Thank you for posting this kind review, Charlotte! Clare has loved being of help!

1/5

Google

While Raffaele from the team was very friendly, knowledgeable and professional, my overall experience with Church Robinson did not live up to it. I did not appreciate being told my offer was accepted, congratulations and all one day and being told the opposite the next day. I also received two different explanations, after requesting one. Although I can accept my situation and circumstances leading to it were exceptional, I'd argue you should wait until you are 100% sure before conveying an offer has been accepted, even verbally. My disappointment was on a par with the level of investment I was willing to make to purchase my dream home, hence this review...

Jerry Β· 12 November 2023 Β· Jones Robinson Didcot

Agent replied Β· 11 November 2024

We understand your disappointment that your offer was later rejected. Unfortunately we, like all agents, are at the mercy of current legislation and have to take instructions from our sellers if they have a change of heart following receipt of a later offer from another party. Gary Church has advised that he confirmed the circumstances to you in writing following your conversations with the team in the office. We hope we can find you an alternative property soon. Jo Woolley.

5/5

Google

A pleasure dealing with this company and Rachel was delightful, informative and helpful with my viewings.

Carole Β· 9 November 2023 Β· Jones Robinson Newbury

Agent replied Β· 11 November 2023

Carole - thank you for posting this lovely review for Rachel!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Jones Robinson is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

Jones Robinson is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.

EA Masters by year, 2019 to 2024

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Jones Robinson

Which Jones Robinson office has the most reviews?

Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.

Where are the Jones Robinson offices?

The six Jones Robinson offices, by town:

  • Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
  • Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
  • Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
  • Marlborough: 139B High Street, Marlborough, SN8 1HN
  • Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
  • Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?

Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.

Reviews may appear on more than one platform. This platform total is read from the platform's own page: 945 reviews on allAgents (all Jones Robinson branches), checked 9 October 2026. It is not added to the review count at the top.

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