Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI had a really positive experience with Kelvin. He was very friendly, professional and patient throughout, and explained everything clearly, making sure I understood the process. He was also very approachable and happy to answer any questions I had. I really appreciate his help and would definitely recommend his service. Thank you, Kelvin Zakeyo
Olatunbosun · 8 September 2026 · John Shepherd Derby
Agent replied · 16 September 2026
Thank you for sharing your positive experience Olatunbosun. We are delighted to hear that Kelvin provided friendly and professional support while ensuring you understood the process. Our team is committed to being communicative and helpful, and we appreciate your recommendation. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleKelvin was really informative when guiding me through the rental process clearly and efficiently. He’s a good communicator which has made everything move smoothly!
Alice · 8 September 2026 · John Shepherd Derby
Agent replied · 16 September 2026
Thank you for your kind words Alice. We are delighted to hear that Kelvin provided you with clear and efficient guidance throughout the rental process ensuring a smooth experience for you. Wishing you all the best in your new home and if you need any further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleEleanor and her colleagues made finding and renting my new home a straightforward, hassle-free experience. They were helpful, courteous and professional at all times. I would highly recommend them.
Hans · 8 September 2026 · John Shepherd Nottingham
Agent replied · 16 September 2026
Thank you for your kind words Hans. We are delighted to hear that Eleanor provided you with professional and helpful service during your home search. Your recommendation means a lot to us, and we wish you all the best in your new home.
★★★★★ 5/5
TrustpilotGood maintenance service
Thank you for assisting us to replace the faulty switches for my apartment within 3-4 few days from my reporting on this matter.
And, your staff Aleemah is really helpful and responsive as well.
Benny · 8 September 2026 · John Shepherd Derby
Agent replied · 12 September 2026
Thank you for your kind words Benny. We are glad we could assist you promptly with your maintenance issue and that we were able to action this swiftly for you. We appreciate your trust in us and look forward to supporting you again in the future.
★★★★★ 5/5
GoogleExcellent letting agents
Ensuring properties are maintained and let efficiently
Aarti is a pleasure to work with and is really on the ball regarding sorting any maintenance
Highly recommend
Anand · 8 September 2026 · John Shepherd Nottingham
Agent replied · 8 September 2026
Thank you for your kind words Anand. We are delighted to hear of your experience working with the team, especially Aarti who has been able to support you every step of the way. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
GoogleHad multiple queries about my accommodation and Joe was extremely patient with me and answered all of them clearly and respectfully.
Big ups Joe
Luke · 7 September 2026 · John Shepherd Derby
Agent replied · 7 September 2026
Thank you for sharing your experience Luke. We are glad to hear that Joe clearly answered all your queries and was able to support throughout your journey. We appreciate your recommendation and are always here to support you every step. If there is anything further we can support with, please do let us know!
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
John Shepherd Estate & Letting Agents in Birmingham provides a professional, friendly, and knowledgeable approach to property services. I appreciate their clear communication, responsiveness, and attention to detail. Their understanding of the Birmingham property market and organized, client-focused service helps make the process feel smooth and straightforward. I would definitely recommend John Shepherd Estate & Letting Agents to anyone looking for reliable and professional estate agency services in Birmingham!
Arpita · 5 September 2026 · John Shepherd Birmingham
Agent replied · 7 September 2026
Thank you Arpita, for your wonderful feedback. We are delighted to hear you found our team in Bham highly professional, friendly and knowledgeable and able to support you every step of the way. Our team strives to provide reliable guidance and clear communication, ensuring a smooth experience and we are thrilled to know that we met your expectations. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotMandi has been really helpful in…
Mandi has been really helpful in letting out my house from start to finish - great service.
Drew · 4 September 2026 · John Shepherd Derby
Agent replied · 8 September 2026
Thank you for your kind words Drew. We are delighted to hear that Mandi provided you with helpful and professional service throughout the lettings process. Our team strives to offer reliable guidance and build lasting relationships with our clients. We thank you for your recommendation and look forward to supporting you further.
★★★★★ 5/5
TrustpilotPrompt to my request and always finding…
Prompt to my request and always finding lasting solutions too
Especially to Gita , my property Manager.
Thank You .
Olanike · 3 September 2026 · John Shepherd Derby
Agent replied · 5 September 2026
Thank you Olanike for your kind words. We are delighted to hear that our team, especially Gita, has been helpful and communicative in finding lasting solutions for you. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotWorked with Jenna
Worked with Jenna, have to note that she is very efficient and helpful to work with. Thanks for working with us.
Si · 3 September 2026 · John Shepherd Derby
Agent replied · 5 September 2026
Thank you for your kind words Si. We are delighted to hear that you found Jenna to be efficient and helpful to work with and that we have been able to resolve any queries quickly for you. We appreciate your trust and look forward to working with you again.
★★★★★ 5/5
GoogleReally helpful and easy to communicate.
Thanks a lot for the help Sofia.
Chirag · 3 September 2026 · John Shepherd Nottingham
Agent replied · 4 September 2026
Thank you for your kind words Chirag. We are delighted to hear that you found our communication helpful and easy and Sophia was able to support every step of the way. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMade moving in so much easier
Gita has been very helpful throughout the moving-in process. Contacting her has really eased the process, as she has always responded very quickly and has been supportive and thorough. I really appreciate all her help!
Amina · 3 September 2026 · John Shepherd Derby
★★★★★ 5/5
GoogleI had a really good experience with John Shepherd. Chino was especially helpful throughout the whole process. He was very friendly, professional, and easy to communicate with. He guided me through everything clearly, including how to make the payments and what steps I needed to follow, which made the whole process much easier.
Really appreciate Chino’s help and support. Great customer service and I would definitely recommend John Shepherd.
Mohamed · 3 September 2026 · John Shepherd Derby
Agent replied · 5 September 2026
Thank you Mohamed, for sharing your wonderful experience. We are delighted to hear that Chino provided you with professional and reliable guidance throughout the process. Our team strives to be helpful and communicative, ensuring everything is clear. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotGreat property management team to work…
Great property management team to work with. Mia, Jenna, Callum, Abbie, Adam, Kevin & Tenille. Their communication is always clear, jobs are well organised and any issues are dealt with quickly. From a contractor’s point of view, it makes a massive difference working with a team that’s responsive and easy to deal with. Would definitely recommend.
Sean · 2 September 2026 · John Shepherd Derby
Agent replied · 5 September 2026
Thank you Sean for taking the time to share your experience of working with our property management team in Sutton and Cannock. We love to hear that our team are great with communication and quick responses and overall make your experience more positive. We really appreciate your recommendation and relationship and look forward to continuing our collaboration.
★★★★★ 5/5
GoogleKatie has been incredibly helpful throughout the whole renting process. She was always friendly, professional and quick to respond whenever I had any questions or needed help. She made the whole process of securing and moving into my new apartment much easier and less stressful. I really appreciate all her support and would definitely recommend her. Thank you, Katie!
Ivy · 2 September 2026 · John Shepherd Derby
Agent replied · 1 September 2026
Thank you for sharing your experience Ivy. We are delighted to hear that Katie provided such professional and helpful support during your renting process. We truly appreciate your recommendation and wish you all the best in your new apartment.
★★★★★ 5/5
GoogleI had a really great experience collecting the keys to my new apartment. Kalvin who handed me the keys was incredibly nice, friendly and welcoming. The whole process was quick and completely hassle-free, and he made everything feel very easy and straightforward.
He was genuinely lovely and helpful, and I really appreciated how friendly and professional he was. A great first experience moving into my new apartment! 😊
Geambazu · 2 September 2026 · John Shepherd Derby
Agent replied · 3 September 2026
Thank you for sharing your wonderful experience. We are delighted to hear that Kelvin provided such friendly and professional support during your key collection. Our team strives to make the process easy and hassle-free, and it's great to know we succeeded. If you need any further assistance, please feel free to reach out to us. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotProfessional, Friendly Staff
We have now used John Shepherd to sell 2 houses and both times service has been excellent. 1st house was sold in 4 days the 2nd house a couple of months but the market has been more difficult lately. Abby has been great, put up with all my questions and calling for updates nothing was ever too much trouble. In fact everyone i have spoke to has been very professional, Joseph, Madilynne to name a few sorry if I missed anyone out.
Clare · 1 September 2026 · John Shepherd Derby
Agent replied · 3 September 2026
Thank you for sharing your experience Clare. We are so pleased to hear that our team provided excellent service during both of your house sales. It's wonderful to know that Abby, Madi and our team were helpful and communicative throughout the process. We appreciate your trust in us and are here for any future needs you may have. Wishing you all the best moving forward.
★★★★★ 5/5
GoogleKelvin the goat forreal so kind and welcoming yay
Aysh · 1 September 2026 · John Shepherd Derby
Agent replied · 2 September 2026
Thank you for your kind words Aysh. We love to hear that you had a great experience with Kelvin and we look forward to supporting you again.
★★★★★ 5/5
GoogleHad an amazing experience!! kelvin sorted everything out for me and was so helpful.
Zaynah · 1 September 2026 · John Shepherd Derby
Agent replied · 2 September 2026
Thank you for sharing your wonderful experience Zaynah. We are thrilled to hear that Kelvin provided such helpful support. Our team strives to offer professional and reliable guidance, and your feedback means a lot to us. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleJohn Shepherd provided an amazing service throughout the whole process. Chino was incredibly helpful and supported me every step of the way. He was always very easy to contact and communicate with, and was genuinely willing to help me in every circumstance. I really appreciate all his support and would highly recommend John Shepherd!
Sara · 1 September 2026 · John Shepherd Derby
Agent replied · 2 September 2026
Thank you Sara for sharing your wonderful experience. We are delighted to hear that our team provided you with professional and reliable guidance. It's great to know that you found Chino to be so helpful and communicative throughout the process and supported you every step of the way. We truly appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 1/5
GoogleDo not use this letting agency or any properties that are rented out by these people.
I pay rent every month, yet apparently having a reliably functioning toilet is an optional extra.
The level of property management has been embarrassing. Constant chasing, repeated failed repairs…. still exactly where I started btw… with a broken toilet.
Pray nothing in the property ever breaks, because you may discover just how many people it takes to not fix a toilet.
If you’re considering renting through this agency, do me a favour. PLEASE DONT. They deserve to lose money and not get clients, as they treat them like garbage.
Karol · 1 September 2026 · John Shepherd Birmingham
Agent replied · 10 August 2026
Thank you for taking the time to share your feedback, and I am genuinely sorry to hear that your experience has fallen short of expectations, this is certainly not the level of service we aim to deliver. We appreciate you bringing this to our attention and please rest assured that we are fully committed to resolving the issue for you as quickly and efficiently as possible. I have reached out to our Head of Region and Senior property manager in our Birmingham office for them to address your concerns and work towards a resolution. We hope that we can work with you to resolve the issues and rebuild your trust with us as soon as possible. Thank you again.
★★★★★ 5/5
GoogleEllie and jasmin were brilliant from start to finish. Always keeping me updated with the sale. Can't fault anyting and would definitely recommend them. Steve Dodd
Zoe · 1 September 2026 · John Shepherd Cannock
Agent replied · 2 September 2026
Thank you for your kind words Zoe. We love to hear your feedback and comments about Ellie and Jasmine in our sales team and that they were able to support you every step of the way. Our team strives to keep good communication and provide you with consistent updates throughout. We appreciate your recommendation and look forward to assisting you again in the future. Best of luck in your new home!
★★★★★ 5/5
GoogleGood service particularly when expected tenants pulled out at last minute, suitable replacement tenants found within 2 weeks.
John · 31 August 2026 · John Shepherd Sutton Coldfield
Agent replied · 1 September 2026
Thank you for sharing your experience John. We're delighted to hear that we found suitable replacement tenants so quickly. We would love to know who you were dealing with directly so we can pass on recognition to them directly. Thank you again and we look forward to supporting you further.
★★★★★ 5/5
GoogleI’m currently in a property that is property managed by John shepherds Gita is who deals with all my concerns any any problems I have, I recently had a problem over the weekend and she was very prompt to answer my calls and assist with the issue thanks again
Paula · 31 August 2026 · John Shepherd Birmingham
Agent replied · 2 September 2026
Thank you for sharing your experience Paula. We love to hear that Gita was prompt and helpful in addressing your concerns. Our team strives to provide reliable guidance and support, and it's wonderful to know we could assist you effectively. Please don't hesitate to reach out if you need anything further, we are always here to help.
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