Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleRating only, no written review.
Dibyayan Β· 26 August 2026 Β· John Shepherd Derby
Agent replied Β· 26 August 2026
Thank you for sharing your 5* review! We would love to know more about your experience and who you were dealing with directly so we can ensure they are recognised. Please do share your further feedback with us, we would love to hear it.
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3/5
GoogleRating only, no written review.
Lauren Β· 25 August 2026 Β· John Shepherd Derby
Agent replied Β· 26 August 2026
Hi Lauren, Thank you for taking the time to share your review. We are sorry to hear that it is only 3 stars and would love to know how we could improve our experience moving forward. Please do share your further feedback with us!
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5/5
TrustpilotI had a wonderful experience with Laraβ¦
I had a wonderful experience with Lara Soars. She was incredibly kind, professional and supportive, and was always happy to help with any questions or concerns I had.
Lara was very responsive, understanding and went above and beyond to make everything as smooth and straightforward as possible. I really appreciated her patience and genuine willingness to help.
Iβm very grateful for all her support and would highly recommend Lara to anyone looking for someone professional, reliable and genuinely caring.
Alisa Β· 25 August 2026 Β· John Shepherd Nottingham
Agent replied Β· 28 August 2026
Thank you Alisa for sharing your wonderful experience. We are thrilled to hear that Lara provided you with such professional and supportive guidance. Our team strives to be communicative and helpful, ensuring a smooth process for everyone. We appreciate your recommendation and look forward to assisting you again in the future.
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4/5
TrustpilotThank you Abbie Clark for your supportβ¦
Thank you Abbie Clark for your support and communication skills during recent problems I experienced with one of my properties.
Job well done
Philip Β· 25 August 2026 Β· John Shepherd Derby
Agent replied Β· 28 August 2026
Thank you for sharing your experience Philip. We appreciate your recognition for Abbie and will ensure that your feedback is passed on. We appreciate you taking the time and look forward to supporting you further.
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5/5
GoogleVery helpful whenever I call. Jenna G has been extremely helpful in sorting out my property for a new tenant. She is conscientious, seems to really care about my case and gets good results for me every time with contractors. Can highly recommend her and the whole team. Thanks so much!
Clare Β· 25 August 2026 Β· John Shepherd Cannock
Agent replied Β· 26 August 2026
Thank you for your kind words Clare. We are pleased to hear that Jenna has been so helpful in managing your property. Our team is dedicated to providing reliable guidance and tailored support, and it's wonderful to know that you feel cared for. We appreciate your recommendation and look forward to continuing to assist you.
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5/5
GoogleRating only, no written review.
Elizabeth Β· 25 August 2026 Β· John Shepherd Nottingham
Agent replied Β· 26 August 2026
Thank you for sharing your 5* review with us! We would love to hear more from you about your experience and who you were dealing with so that we can recognise their great work! Thank you again.
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5/5
TrustpilotBrilliant
Abbie Clark has been brilliant helping me throughout my tenancy finishing, made everything clear for me and any issues I had she has helped me every step of the way.
Amy Β· 25 August 2026 Β· John Shepherd Derby
Agent replied Β· 28 August 2026
Thank you for your kind words Amy. We love to hear delighted to hear that Abbie provided you with clear and helpful support throughout your tenancy. Our team strives to offer reliable guidance and build lasting relationships with our clients. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
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1/5
TrustpilotIt was a horrible experience with Johnβ¦
It was a horrible experience with John Shepherd Cannock branch. We were told the house was in a good state but we got there only to find out the house has not been professionally cleaned with lots of outstanding repairs. These repairs were picked and stated on the inventory but they ignored and handed over the keys to us in that state. We spent first few days cleaning and chasing repairs. A month down the line, some of these repairs are still outstanding.
Nafisah Β· 25 August 2026 Β· John Shepherd Derby
Agent replied Β· 28 August 2026
Thank you for taking the time to share your review however we are sorry to hear of your experience. This is certainly not the level of service we aim to deliver and we apologise for the issues that you have faced. I have noted that you are already in contact with our management team regarding your queries and that they are working with you to resolve any pending issues. We hope that we can work with you to ensure that this is resolved at the earliest opportunity and your trust in us is rebuilt moving forward.
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5/5
GoogleReally grateful for all of Chinoβs help! He went above and beyond to understand my situation, found similar properties for me, arranged same-day viewings and was always quick to reply, even on weekends. Really appreciate his effort, patience and support throughout. Would definitely recommend him!
Kashish Β· 25 August 2026 Β· John Shepherd Nottingham
Agent replied Β· 25 August 2026
Thank you for sharing your experience Kashish. We are delighted to hear that Chino provided such professional and helpful support throughout your journey. We truly appreciate your recommendation and look forward to assisting you again in the future.
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5/5
GoogleKelvin and Francois gave great customer service and were incredibly helpful.
Vishali Β· 24 August 2026 Β· John Shepherd Derby
Agent replied Β· 25 August 2026
Thank you for your kind words Vishali. We are thrilled to hear that Kelvin and Francois provided you with such professional and helpful service. Our team strives to offer reliable guidance and local expertise to all our customers. We appreciate your feedback and look forward to assisting you again in the future.
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5/5
Googlekelvin has helped me move in. he is so good he deserves a promotion
Laura Β· 24 August 2026 Β· John Shepherd Derby
Agent replied Β· 25 August 2026
Thank you for sharing your experience Laura. We love to hear that Kelvin provided such helpful support during your move. We appreciate your kind words and will ensure this is passed on to him for recognition. If you need anything else, please feel free to reach out to us.
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5/5
TrustpilotReally happy with Eleanorβs helpβ¦
Really happy with Eleanorβs help throughout the whole process. She was friendly, helpful and easy to communicate with. She made everything simple and stress free. Thank you, Eleanor, for all your help! π
Teckla Β· 24 August 2026 Β· John Shepherd Derby
Agent replied Β· 26 August 2026
Thank you for sharing your experience Teckla. We are delighted to hear that Eleanor provided you with friendly and helpful support and made your experience stress free. We love to hear your feedback and if you need anything else, please don't hesitate to reach out to us.
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5/5
TrustpilotExcellent service and support
I rented a property through them and was fully satisfied with their service. Tracy Savidge was extremely helpful throughout the check-out process and made everything very smooth. She also helped ensure that my full deposit was released. I really appreciate her support and professionalism and would highly recommend their service.
Nader Β· 24 August 2026 Β· John Shepherd Derby
Agent replied Β· 26 August 2026
Thank you for sharing your experience Nader. We are delighted to hear that Tracy provided such professional and helpful support during your check-out process and made your experience stress free. It's great to know that she ensured the smooth release of your full deposit. We appreciate your recommendation and look forward to assisting you again in the future.
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5/5
TrustpilotMy five stars go to Reemi Yasmin forβ¦
My five stars go to Reemi Yasmin for helping me find the right tenants, thank you for your support, I really appreciate it x
Karin Β· 24 August 2026 Β· John Shepherd Derby
Agent replied Β· 26 August 2026
Thank you for your kind words Karin. We are so pleased to hear that Reemi provided you with helpful support in finding the right tenants. Our team is dedicated to offering reliable guidance and building lasting relationships. If you need anything else, please don't hesitate to reach out to us, we are always happy to help.
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5/5
GoogleEllis was fabulous and made the key collection process super easy! Brilliant customer service
Orla Β· 24 August 2026 Β· John Shepherd Nottingham
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5/5
Trustpilot5 Stars
I have been a landlord and contractor for Tracy for many years. She's trustworthy and honest which is essential in the lettings game.
Expert Β· 22 August 2026 Β· John Shepherd Derby
Agent replied Β· 25 August 2026
Thank you for taking the time to share your review for Tracy and for trusting in us over the years. We pride ourselves on being trust worthy and honest within the industry and are glad to hear of your positive experience working with us. Thank you again and we look forward to supporting you further.
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5/5
TrustpilotI have been renting through Johnβ¦
I have been renting through John shepherds for over 2 years and Tina Margetts was our rental manager and she made everything easy and she was very helpful and kept me informed the whole time.
Hilary Β· 21 August 2026 Β· John Shepherd Derby
Agent replied Β· 25 August 2026
Thank you for sharing your experience Hilary. We are pleased to hear that Tina provided you with helpful and professional support throughout your rental journey. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
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5/5
TrustpilotI always felt that my property was in very capable hands
I was extremely impressed with the service I received from John Shepherd, and particularly from my Property Manager, Sue Birch.
Sue was excellent throughout, always responding promptly to my queries, keeping me well informed and providing clear, professional advice whenever needed. She was incredibly supportive, kind and approachable, and I always felt that she genuinely looked after my interests as a landlord.
As I am now selling the property and will no longer be continuing as a landlord, I would like to thank Sue and the team for their support. It was very reassuring to know that my property was in such capable hands. I would have no hesitation in recommending John Shepherd, and Sue in particular.
Jayne Β· 21 August 2026 Β· John Shepherd Derby
Agent replied Β· 25 August 2026
Thank you for sharing your wonderful experience Jayne. We are delighted to hear that Sue provided you with such professional and supportive service and always able to assist. We appreciate your recommendation and wish you all the best with your property sale.
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5/5
TrustpilotGreat experience with the company
Great experience with the company. Very efficient service. Especially Gita Patel give exemplary service.
SANGEETA Β· 21 August 2026 Β· John Shepherd Derby
Agent replied Β· 25 August 2026
Thank you Sangeeta, for sharing your wonderful experience. We are thrilled to hear that you found our service efficient and our team, especially Gita, to be exemplary. Your feedback is important to us and helps us continue building lasting relationships with our valued clients. Thank you again for sharing.
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5/5
GoogleWork with holly at John Sheperd great person very well organised
Wayne Β· 21 August 2026 Β· John Shepherd Derby
Agent replied Β· 24 August 2026
Thank you for taking the time to share your review Wayne. We really appreciate your feedback for Holly and will ensure that this is shared across to her for recognition. We appreciate your feedback and look forward to assisting you again.
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5/5
TrustpilotWe would like to thank mohammedβ¦
We would like to thank mohammed Ibrahim,jessica birdi,hannah britten for helping us for the entire letting + move in process to make it smoothβ¦
Thanks also for providing and showing the property and providing all the minute details. Really happy and appreciate and thanks for the service of John shepherd.We are enjoying the current stay in the property as tenant.
- Taniya
Taniya Β· 21 August 2026 Β· John Shepherd Derby
Agent replied Β· 25 August 2026
Thank you Taniya for sharing your wonderful experience about our team in Derby. We love to hear that our team provided helpful and professional support throughout your letting and move-in process. It's great to know you're enjoying your stay in the property and we are here to support should any further queries come up along the way. We appreciate your trust in us and look forward to continuing to support you.
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5/5
TrustpilotHad a fantastic experience using thisβ¦
Had a fantastic experience using this agency and especially their agent Reemi who was on hand to walk us through everything and answer any questions we had
Ibrahim Β· 20 August 2026 Β· John Shepherd Derby
Agent replied Β· 25 August 2026
Thank you for your kind words Ibrahim. We are delighted to hear you had a fantastic experience with Reemi who has been able to support you through your journey. We appreciate your trust and look forward to assisting you again in the future.
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5/5
TrustpilotEllie & matt thank you excellentβ¦
Ellie & matt thank you excellent service. I was struggling to sell my house and you guided me through.Thank you so much. Okay
Maskeen Β· 20 August 2026 Β· John Shepherd Derby
Agent replied Β· 25 August 2026
Thank you for your kind words Maskeen. We are delighted to hear that our team including Ellie and Matt provided professional and helpful guidance to make a difference in selling your house. We appreciate your recognition and wish you all the best with your move and your next chapter.
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5/5
GoogleMohammed is good
Ch.Dileep Β· 20 August 2026 Β· John Shepherd Derby
Agent replied Β· 21 August 2026
Thank you for sharing your 5* Review with us! We love to hear your feedback for our team and will ensure this is passed on.
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