John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Google

Brilliant team helping me get my new flat. I dealt with Lily in lettings. She was great and dealt with everything quickly! She was really friendly. I definitely recommend 😀 …

Oliver · 16 March 2018 · John Shepherd Birmingham

★★★★★ 5/5

Google

Rating only, no written review.

Graham · 13 March 2018 · John Shepherd Redditch

★★★★★ 4/5

Google

Rating only, no written review.

David · 13 March 2018 · John Shepherd Redditch

★★★★★ 5/5

Google

Rating only, no written review.

Tibor · 13 March 2018 · John Shepherd Redditch

★★★★★ 1/5

allAgents

"Very poor service from the..."

Very poor service from the Birmingham City office. We've now dealt with 4 agents within 4 months for very simple fixtures (high turnover). They fail to return calls often or are very slow to respond to any issues in the apartment resulting in more expenses for the tenant (the energy). Our energy was suppose to be between 35-57GBP, and utilizing only a little TV, fridge, boiler, NO HEATER, cell phone and laptop charger, and hardly every cooking we spend nearly 200GBP per month on energy. I definitely won't be recommending them and I can't wait for this terrible tenancy to be over. It has been a VERY COLD nightmare! After speaking to the manager about the energy and how I'm cold living here, she had the nerve to tell me that I should turn on a heater. Not to mention how dirty the place was when I moved in! Not even a basic wiping was done. Lastly, the manager still didn't find anything wrong with their service....after 4 months of ongoing "simple" issues.

Upset · 23 January 2018 · John Shepherd Derby

★★★★★ 1/5

allAgents

Very poor service from the

Very poor service from the Birmingham City office. We've now dealt with 4 agents within 4 months for very simple fixtures (high turnover). They fail to return calls often or are very slow to respond to any issues in the apartment resulting in more expenses for the tenant (the energy). Our energy was suppose to be between 35-57GBP, and utilizing only a little TV, fridge, boiler, NO HEATER, cell phone and laptop charger, and hardly every cooking we spend nearly 200GBP per month on energy. I definitely won't be recommending them and I can't wait for this terrible tenancy to be over. It has been a VERY COLD nightmare! After speaking to the manager about the energy and how I'm cold living here, she had the nerve to tell me that I should turn on a heater. Not to mention how dirty the place was when I moved in! Not even a basic wiping was done. Lastly, the manager still didn't find anything wrong with their service....after 4 months of ongoing "simple" issues.

Upset · 23 January 2018 · John Shepherd Derby

★★★★★ 5/5

Google

An extremely professional company offering exceptional levels of service. All of the staff are professional, efficient and friendly. Always happy to help - first class.

Natalie · 23 August 2017 · John Shepherd Solihull

★★★★★ 5/5

Google

Not only a lovely lady, Jane's warm and friendly approach instantly engages staff and gets them onside. Her wealth of industry experience coupled with her enthusiasm and innovative ideas, are the perfect combination for any business looking to grow and develop.

Grisdales · 21 July 2017 · John Shepherd Solihull

★★★★★ 5/5

Google

Having been in business for 11 years, social media has always been a scary subject. Believe me when I say that we have tried many people who have all seemed absolutely ace in getting our messages out. That is until we tried Katie - we …

Maxine · 21 July 2017 · John Shepherd Solihull

★★★★★ 1/5

Google

Appear personable. 1 star only given, because our solicitors tell us that they did not carry out important instructions at time of completetion. Why this happened I don't know. John Sheperds have not even responded with a full explanation, the only response was from one of their sales persons. I would not use them again.

Jim · 5 April 2017 · John Shepherd Solihull

★★★★★ 2/5

allAgents

Very poor service. I resent

Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.

Solihull · 4 September 2016 · John Shepherd Derby

★★★★★ 4/5

Google

Great service, helpful, straight forward.

Nack · 20 March 2016 · John Shepherd Cannock