Trusted Agent profile
★★★★★
927 reviews across 7 offices and 2 platforms
John German has seven offices, in Burton-Upon-Trent, Ashbourne, Derby, Loughborough, Uttoxeter, Ashby-De-La-Zouch and Barton Under Needwood. Together they have 927 reviews on two platforms, rated 4.8 out of 5 overall.
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John German's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service. Becky helped me through a few tricky situations and resolved all my issues. Well done and thank you Becky.
Thank you for your 5* review Martin - we are here to help! We hope you will be very happy in your new rented home. Many thanks Tracey Glenn, Lettings Director
5/5
GoogleNo usually a big fan of estate agents!! But John German were amazing. The buying process was tortuous, but Vicky at John German really pulled out all stops to resolve issues and get things moving. Excellent communication throughout. Highly recommend!
Dear Alison, a HUGE Thank you for leaving a great 5* Review. Vicky and Liz will be so pleased to read your review as they truly do go above and beyond in delivering great customer service and being efficient at the same time. May i take this opportunity in wishing you all the very best. Kind regards June Reeves (Sales Director)
5/5
GoogleExcellent service from start to end. Liz went above and beyond my expectations.
Dear Jo, Thank you for taking the time in leaving Liz at our Barton office and 5* Review.. it will be my pleasure to pass on your review to Liz who is very passionate about offering the best customer service. My I take this opportunity to wish you all the very best. Kind regards June Reeves (Sales Director).
5/5
GoogleRating only, no written review.
Thank you Terence for your 5* review, this is really appreciated for the Ashby team , with kind regards Sarah Hill Sales Director
5/5
GoogleAlthough some claim it doesn't matter which agent you use as long as you're on Rightmove, the team at John German Derby blew me away at every step of the sale process, delivering real value and getting a great price and speedy sale. From the outset, their experienced Senior Valuer, Alex, shared expert local market insights (not just the usual blah blah blah blurb printed off Rightmove) and took time to give really detailed advice on how best to prepare and present the property for sale. Once preparations were complete, she returned to take photos and create a virtual tour - both of which were to a very high standard. I was somewhat sceptical about the virtual tour beforehand, but it turned out to be a real game-changer, with prospective buyers saying they'd already had a good look round when coming for a 'physical' viewing! This is something not many agents offer (certainly not as standard) and I believe a real differentiator for John German - they should probably make more of a fuss about it. Once the house went on the market, Lisa, Flo and Gemma in the Derby office called potential clients already on their books and arranged several viewings. Thereafter, the service and communication with the sales team was great, and it didn't matter who you spoke to, they always knew exactly what was happening and got on with stuff in a friendly way. Once we found a buyer, there was a handover to Vicky, our dedicated Sales Progressor, who was also absolutely brilliant! She was always proactively keeping things moving, providing concise updates and handling all the little details which made for a smooth, speedy and successful completion. They're undoubtedly not the cheapest agent and don't have shops on every corner like some, but if you want expert market knowledge and advice, proactive and personal service from a small tight-knit team, high-quality photography, an awesome virtual tour, great communication and truly brilliant sales progression, then I'd highly recommend John German, and as the most demanding and unforgiving person I know, that's praise indeed!
Dear Andy , Wow ! and a massive thank you for your outstanding 5 * Google review for the Derby Team, it was lovely to read and I will have great pleasure in sharing this amazing google review with the Derby Team, they are an outstanding team and work very hard to provide a high level of service to all their clients. They are delighted with your personal email that you had sent to the the branch that you would even be willing to let anyone know personally, how fantastic their service has been which is a wonderful gesture and we thank you immensely with kind regards Sarah Hill Sales Director
5/5
GoogleVery happy. Helpful and friendly. Lovely pictures, sold within 24 hours
Thank you MB for you five * review for the Derby Branch, they will really appreciate your kind words, we wish you all the best Sarah Hill Sales Director
5/5
GoogleProfessional Service throughout the sale of our house, from the excellent photos & marketing to the exceptional sales progression through what was a very long difficult chain. Strongly recommended
Dear Jean , Thank you for your lovely 5* review for the Derby team and the sales progression team, we will be delighted to pass on your kind words. We wish you all the very best , with kind regards Sarah Hill Sales Director.
5/5
GoogleStaff at John German were absolutely fantastic! They really tried their best to help us find a suitable house and were friendly, helpful and professional at all times. They were very supportive when our first purchase fell through and …
Dear Carol, Thank you for taking the time in leaving such a fabulous 5* Review! It will be my pleasure to pass on your review to the Uttoxeter team who 100% go above and beyond in their customer service with a special mention to Jayne! May … More
5/5
GoogleJohn German in Uttoxeter stepped up when our house sale through another estate agent stalled. They improved the marketing, and were able to secure a sale at close to the asking price in a relatively short period of time. During the process …
Dear Ian, Thank you for taking the time in leaving such a fabulous 5* review ! It will be my pleasure to pass on your very kind comments to the Team at Uttoxeter who will be delighted as they really do go out of their in offering the best … More
4/5
GoogleThe team at JG were friendly and approachable during our sale, whether that be over the phone or if we were to pop into the office. Our sale was not a straight forward one and took over a year with 50 viewings, so for the team to be ad reloeved and happy fornus to get a buyer was a testament to having gone through the journey together. Thank you.
Hi Dom, Thank you for your lovely Google review for the Ashbourne Team, They will really appreciate your kind words . Sometimes Sales are not straight forward and it works wonderfully when Seller & Buyer work together with us, and it goes through for everyone . Thank you again with kind regards Sarah Hill Sales Director
5/5
GoogleI can highly recommend John Germans lettings service; they offer a very professional service with great customer care. All the staff I dealt with were helpful, well informed and very friendly. Excellent!
Thank you so much for your 5* review Helen - it was a pleasure dealing with you! Many thanks Tracey Glenn, Lettings Director
5/5
GoogleI have received excellent service from the staff at John German in Burton throughout all stages of the sale of my Mums house. Sales Progressor Vicky Hughes has been fantastic at keeping me updated regularly. I would recommend John German Estate Agents to anyone interested in the area.
Thank you so much for leaving such a Fabulous 5* Review Fiona! We aim to offer a great level of customer service as the all the teams love selling houses! It will be my pleasure to pass on your comments to the Burton Team with a special mention to Vicky Hughes . May i take this opportunity to wish you all the very best... Kind regards June Reeves (Sales Director).
5/5
GoogleCouldnt fault the service we received when we recently sold our house with John German. Special mention would go to Jessica Norton who went over and above at times towards the end of the sale. Highly recommended!
Dear Maria, A HUGE Thank you for leaving such a fabulous 5* Review! The Team and Jess will be extremely happy with your kind comments as they genuinely love selling properties whilst offering a great customer service. Wishing you all the very best... June Reeves (Sales Director).
5/5
GoogleI strongly recommend the John German Estate Agents in Burton on Trent . I can not believe it how quickly they done the jobs and less then 5 weeks I moved in to the property. Thanks again for all of you . ❤️❤️❤️
Hi, Thank you so much for leaving such a Fabulous 5* Review! The Team love to offer and excel in great customer service from the start of the process until Completion. Great to read that you purchase went through in a very speedy 5 weeks! I will happily pass on your fabulous review and in the meantime i wish you all the very best. June Reeves (Sales Director).
5/5
GoogleLaura met us at the property the day the previous tenant vacated. it was easy to find and gave us all necessary information. the contract staff were really super efficient and answered all queries quickly and efficiently. Becky Scargill was brilliant . Many thanks
Thank you so much for your 5* review Dawn! I will pass on your comments to the Lettings and Management team - especially Laura and Becky! We are very pleased you were happy with the service! We hope you are enjoying your lovely new home. Kind regards Tracey Glenn, Lettings Director
5/5
GoogleRating only, no written review.
Dear Michaela , thank you for your 5* review , the team will be delighted to see it . We wish you all the very best in your new home with kind regards Sarah Hill Sales Director
5/5
GoogleHonestly could not say enough positive things about John German. Jessica was amazing and must have been sick of the sound of my voice but she was always there if I had any questions. Fantastic.
Thank you so much for your lovely 5* review for our amazing Sales Progressor Jessica , she is brilliant at her job, and is always on hand to help our clients , she will really appreciate your kind words. With kind regards Sarah Hill Sales Director
5/5
GoogleExcellent service. Due to bereavement and house being unoccupied JG did all viewings, I was kept up to date every step of the way. Would definitely recommend.
Dear Sue , Thank you for your 5 * Review for our Ashby Team, They will really appreciate your kind words . Thank you for all your recommendations and We wish you all the very best , with kind regards Sarah Hill Sales Director
5/5
GoogleVery friendly and go all out to help find buyers. They do exactly what you pay for and much more.
Dear Brian , a huge thank you for your lovely 5* review and kind words for the Loughborough team , they will really appreciate it . With kind regards Sarah Hill Sales Director
4/5
GoogleGenerally very pleased with the service.
Dear John , thank you so much for taking the time to give the Loughborough Sales Team a 4* review , they will really appreciate the feedback . We wish you all the very best with kind regards Sarah Hill Sales Director
5/5
GoogleI want to thank everyone atGerman, for all the care support, you have given to myself, throughout the stressful process of selling my house. You have all shown professionalism and empathy during my house sale. Laura you have been my sounding board who listens to me, and keeps me informed through my house sale. Thank you Laura. I would highly recommend John German, as an estate agent you can trust and respect. Jenny Riley 7 Bagley Close
Dear Jennifer, thank you for an amazing 5 star review for the Loughborough Sales team . It will be my great pleasure on passing your lovely words and we agree Laura is amazing and always professional. The whole team will thoroughly appreciate all your recommendations . We love the photograph and we would like to wish you all the best , anytime you are passing , please come in and say hello, with kind regards Sarah Hill Sales Director
4/5
GoogleFriendly, helpful, approachable staff. Great communication with regular updates and advice.
Dear Jane , Thank you so much for your google review for the Derby team. They will really appreciate your lovely feedback , with kind regards Sarah Hill Sales Director
5/5
GoogleWe didn’t sell with John German but dealt with them in purchasing a property. From the moment we enquired the staff were very attentive. They work with their ‘clients best interest’ and when the chain fell through they were acting in our sellers best interest which showed how dedicated they were, whilst trying to manage disappointed buyers. The post sale support was brilliant. Communication channels were open and again very attentive with returning calls etc. we won’t be moving any time soon but should we do we would 100% consider using John German as we had such a positive experience!
Dear Kara , Thank you for the outstanding 5* review for our amazing Derby Branch, We will have great pleasure in passing this on to the team . They will really appreciate the kind words . They pride themselves in their care and thoroughly like to look after their clients . With kind regards Sarah Hill Sales Director
5/5
GoogleJohn German provided an excellent service when selling our home recently, their teams were completely in tune with each other so information was passed on, had a professional and friendly approach and managed the sales progression efficiently and ensured we completed on time. Massive thanks to John German we would definitely use them again.
Dear Emily , Thank you for your lovely 5 star review for our Derby Branch , and your kind words, we pride ourselves on our service and its really nice to see your confirmation .The Sales team will be delighted , and we wish you all the very best for the future, with kind regards Sarah Hill Sales Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burton-Upon-Trent has the most, with 200 reviews rated 4.6 out of 5, followed by Ashbourne with 173.
The seven John German offices, by town:
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