John German estate agents in Burton-Upon-Trent, Ashbourne, Derby and 4 more

Dear Robert , Thank you for your Lovely 5* review for the Ashbourne Team, They will really appreciate your kind words, we wish you all the very best , with kind regards Sarah Hill Area Sales Director

Dear Phoebe, Thank you for your lovely 5 Star review for the Derby Team. We’re absolutely delighted to hear that your first home-buying experience was such a positive one. It’s great to know that the extra viewings and access for your carpet fitter helped make the process smoother for you, we always try to go the extra mile where we can. Gemma will be so pleased to hear your kind words, and we’re especially glad Vicky was able to support and reassure you throughout what can often feel like an overwhelming process. Helping first-time buyers feel confident and cared for is something we’re really passionate about. Congratulations on your beautiful new home, we hope you make many happy memories there for years to come! And while we love the idea of it being your forever home, we’d be more than happy to help again should you ever need us in the future. Wishing you all the very best Sarah Hill Area Sales Director

Dear Mark , Thank you so much for your lovely 5 * review for the Uttoxeter team . We’re delighted to hear that you had such a positive experience selling your home with us. It’s especially lovely to know that you felt supported through clear and consistent communication, as we know how important that is during the process. We really appreciate you taking the time to share your experience, and we wish you all the very best in your next chapter, with kind regards Sarah Hill Area Sales Director

Dear Jennifer , Thank you so much for your fantastic 5 Star review for the Uttoxeter team and huge congratulations on your first home! We’re thrilled to hear that you had such a positive experience with us. Emily will be delighted that her proactive approach and flexibility made a difference, and it’s wonderful to know that Becci kept everything running smoothly and kept you well informed throughout. Buying your first home can be a big step, so it means a lot to hear that our communication and support helped make the process easier for you. We’ll also be sure to pass on your kind words to the wider Uttoxeter team, especially our office staff who were there to welcome you on key collection day Thank you again for your recommendation, and we wish you all the very best as you settle into your new home, with best wishes Sarah Hill Area Sales Director

Dear Elaine , Thank you very much for your lovely 5* review for the Loughborough Team. We’re so pleased to hear that you had a positive experience selling your home with us. Keeping our clients informed and supported throughout the process is something we pride ourselves on, so it’s great to know this made a difference. Your recommendations really means a lot to the team, thank you again for taking the time to share your feedback, with kind regards Sarah Hill Area Sales Director .

Dear Peter, Thank you so much for your wonderful 5-star review for the Ashbourne branch it truly means a lot to us. We’re delighted to hear that our reputation and your past positive experience with Emma influenced your decision to instruct us, and that we were able to deliver the high level of service you expected. I’ll be sure to pass on your kind words to James, Emma, Charlotte, and especially Vicky, she’ll be thrilled to know her efforts in navigating the process and keeping everything on track made such a difference. It was a pleasure supporting you through your sale, and we’re so pleased we could help bring everything to a successful completion despite the challenges along the way. Thank you again for your recommendation, it really does mean the world to us, we wish you all the very best with kind regards Sarah Hill Area Sales Director .

Dear Adrian , Thank you for your lovely 5* review for the Uttoxeter Office . We’re delighted to hear that you found our team professional and efficient throughout the process. It’s great to know that our appointments, photography, and sales details met your expectations, and that you had a positive experience with our office staff as well. We really appreciate you taking the time to share your experience, and we wish you all the best moving forward, with kind regards Sarah Hill Area Sales Director

Dear James , Thank you so much for your wonderful 5* review and your feedback, we truly appreciate you taking the time to share your experience. We’re delighted to hear that you were so pleased with the service you received while selling your home. Vicky will be especially thrilled to read your kind words; her dedication to keeping clients informed and ensuring everything progresses as smoothly as possible is something we’re very proud of. It’s great to know that her proactive approach helped move things along and made a positive difference to your experience. Thank you as well for your recommendation, it really means a lot to the whole team, Wishing you all the very best for the future, and please don’t hesitate to get in touch if we can assist you again, with kind regards Sarah Hill Area Sales Director .

Dear Chloe, Thank you for your feedback, and we’re very sorry to hear about your experience. We fully appreciate how important timing and clear communication are when you are looking to move quickly, and we’re sorry that on this occasion we did not meet your expectations. To ensure our clients are fully protected, we do need to confirm the terms with any existing agent before proceeding with a dual-agency arrangement. This is simply to avoid any risk of potential liability for more than one fee. It appears there was some misunderstanding during this process, and we’re sorry for any frustration this caused. We also apologise that you did not receive a timely follow-up, as we understand how important this was for you. We genuinely appreciate you bringing this to our attention, and we wish you all the very best with your sale moving forward, with kind regards Sarah Hill Area Sales Director .

Dear Andrew , Thank you so much for your wonderful 5* review for the Barton office ! We’re delighted to hear that you found our team professional, honest, and efficient throughout your entire journey with us. We completely understand how important clear and consistent communication is during the selling process, so it’s fantastic to know you felt well informed and supported every step of the way. Your recommendation truly means a great deal to us, thank you again for your kind words, and we wish you all the very best for the future! With kind regards Sarah Hill Area Sales Director

Thank you so much for your fantastic 5* review for the Loughborough Team! It was a real pleasure supporting you through your house sale. We’re so pleased to hear that you valued our open and honest approach, as well as the effort put into presenting your home and achieving the best possible outcome. Keeping you supported every step of the way right through to completion is exactly what we strive for. Laura and the team truly appreciate your kind words, thank you again, and we wish you all the very best for the future! With kind regards Sarah Hill Area Sales Director

Dear Wing , thank you for your 5* review for the Derby Branch , we really do appreciate it , with kind regards Sarah Hill Area Sales Director

Thank you for your 5* review Jake! They are part of a really pro-active lettings and management team so we are pleased you are happy with the service! kind regards Tracey Glenn, Lettings Director

Dear Timur, Thank you so much for taking the time to leave such a wonderful 5 star review. We’re delighted to hear that Laura was able to make your home-buying journey smooth and stress-free. She is a valued member of our team, and it’s fantastic to know that her support, communication, and approachable manner made such a positive difference throughout the process. Congratulations on purchasing your family home, what an exciting milestone! We wish you many happy years and special memories there. Thank you again for your kind words and for choosing John German to help with your move, with kind regards Sarah Hill Sales Director .

Dear Lynda , Thank you for lovely 5* review for the Ashby Office , they will really appreciate it . We wish you all the very best , with kind regards Sarah Hill

Dear Claire , Thank you very much for your 5-star review. We’re delighted to hear that you were pleased with the service Laura provided and that her communication met your expectations. Professionalism and clear, consistent updates are something we pride ourselves on, so your feedback is greatly appreciated. I will ensure your kind comments are passed on to Laura. With our very best wishes for the future, with kind regards Sarah Hill FNAEA Sales Director

Dear David, Thank you for your wonderful feedback & 5* Review . We’re delighted that you had such a positive experience with our team while selling your mum’s house. Laura and Katrine will be very pleased to hear your kind comments about their efficiency and communication. We truly appreciate your recommendation and were very glad to be able to assist you, with kind regards Sarah Hill Sales Director

Dear John , Thank you so much for your wonderful 5* review! We’re absolutely delighted to hear that Laura supported you so brilliantly from beginning to completion, she’ll be thrilled to read your kind words. Providing a smooth and positive experience is always our goal, so it means a great deal to know we delivered that for you. Thank you as well for recommending John German to others, personal recommendations are the highest compliment we can receive. If we can help you with anything in the future, we’d be more than happy to assist. With kind regards Sarah Hill Sales Director

Dear Lulu Thank you for your feedback. We are sorry that you feel disappointed with your experience. We can confirm that your calls were returned, although not always immediately, as our team are frequently in appointments and viewings. We do always endeavour to respond as promptly as possible. With regard to the offer, the property received more than one offer and, as is standard practice, all interested parties were invited to submit their best and final terms so our client could make an informed decision. We understand that you chose to withdraw your offer at that stage as you did not wish to proceed in a competitive situation. All offers were presented to the seller, and the final decision rests entirely with them. A property remaining SSTC for a period of time simply reflects the legal process progressing and does not necessarily indicate that a sale has fallen through. We wish you every success with your onward move, With kind regards Sarah Hill FNAEA Sales Director

Hi Paul , thank you for the lovely 5 * Review for the Derby team , they will really appreciate the feedback . We wish you all the very best, with kind regards Sarah Hill Area Sales Director .

Dear Alex , Thank you so much for your wonderful 5* review. We’re delighted to hear that you had such a positive experience selling your property and that Alex, Lisa, Flo, Gemma and Vicky were able to support you every step of the way. Providing friendly, professional and proactive service is exactly what we strive for, so your comments mean a great deal. I’ll be sure to share your kind words with the whole team. Wishing you all the very best for the future, with kind regards Sarah Hill FNAEA Sales Director

Thank you for your feedback. The sole agency agreement was clearly outlined in the contract and is standard practice. For this reason, we were unable to agree to the appointment of a second agent halfway through this period. Throughout the agreement, the property was actively marketed and viewings were carried out; however, market conditions meant the asking price was not in line with comparable properties, and a reduction was declined despite the property’s condition. With regard to the keys, our records show that one set was logged and returned when your new agent collected them. We have no record of any additional keys being provided and can only take responsibility for items listed on our key inventory. Regarding the cancelled developer appointment, we were not advised that our attendance was required until 4.45pm the evening before. Unfortunately, this meant we were unable to attend due to existing commitments. At that stage, the property was vacant and I would advise that we were not managing it beyond arranging viewings. We regret that you feel dissatisfied; however, we believe we acted professionally and made reasonable efforts to assist, including attending the property at unsociable hours when required. We wish you all the best with the future letting of your property. Tracey Glenn, Lettings Director