Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAbsolutely smooth and amazing service from this agency. No hassle, no stress, prompt reply, beautiful service and amazing team. Top class!
GOD · 12 August 2026 · John German Loughborough
Agent replied · 12 October 2026
Thank you so much for your wonderful review for the lettings and management team ! 😊 We're delighted to hear you had such a smooth and stress-free experience. It was a pleasure to help, and we truly appreciate your kind words and recommendation. Wishing you all the very best! with kind regards Tracey Glenn, Lettings Director . …
★★★★★ 5/5
GoogleJohn German is professional in promoting my parents' house, and bought in quality and potential buyers for viewing, and good follow-up during conveyancing process. Recommend John German and thank you.
Brian · 11 August 2026 · John German Derby
Agent replied · 11 October 2026
Dear Brian , Thank you for taking the time to leave such a lovely 5-star review for the Derby Branch and for recommending John German. We’re delighted to hear that you were pleased with the service we provided during the sale of your parents' home. From finding the right buyers to keeping everything moving through the conveyancing process, we're pleased we could support you every step of the way. Your kind words mean a great deal to the team, and we wish you and your family all the very best for the future, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleI would highly recommend John German. All the staff, from the beginning to the end of our sale, were highly professional and always engaged with us in a very friendly manner. A big well done to all the staff for a successful and quick sale!
Sue · 11 August 2026 · John German Derby
Agent replied · 11 October 2026
Dear Sue , Thank you so much for your wonderful 5-star review for the Derby Branch and for recommending John German. We're delighted to hear that you had such a positive experience with our team throughout your sale. Providing professional service with a friendly, personal approach is something we take great pride in, so it's lovely to know this came across. Your kind words will mean a great deal to everyone involved. Thank you for choosing John German, and we wish you all the very best in your new chapter, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleAll members of the team were professional, knowledgeable and efficient making the process very easy for me.
Jeremy · 11 August 2026 · John German Derby
Agent replied · 11 October 2026
Dear Jeremy , thank you for your lovely 5* review , we know the Derby team will really appreciate it . We wish you all the very best , with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleI can’t thank the team at John German enough, especially Josie, for going above and beyond to help me recently.
After I lost my front door key, I was in a real panic and felt really overwhelmed. Josie was incredibly kind, warm, understanding and completely non-judgemental from the very beginning. She took the time to problem-solve and kept me updated throughout, and genuinely made a stressful situation feel so much more manageable!
It’s rare to come across customer service that feels so personal and compassionate. Josie and the team really went the extra mile to help get everything sorted, and I’m so incredibly grateful for all of their support!
Thank you again for your patience, kindness and exceptional service. It really made all the difference, and I wouldn’t hesitate to recommend John German to anyone.
Kelia · 11 August 2026 · John German Derby
Agent replied · 11 October 2026
What a fantastic review Kelia! I am so pleased that Josie was so helpful and understanding over the situation - thank you for your review. I have passed on your comments and Josie is over the moon! Thank you for saying thank you! Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleExcellent, kept me informed all the time and very helpful with my purchase of my house
Tricia · 11 August 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear Tricia , thank you for your 5* review for the Ashbourne Team , We know they will really appreciate it. We wish you all the very best , with kind regards Sarah Hill Area Sales Director .
★★★★★ 5/5
GoogleI had a wonderful experience with John German during the renting process for my new home. Everything was handled professionally and transparently. I’d like to give a special mention to Becky for her patience with the documents and to Laura for her help. Thank you to the whole team for making this a stress-free experience!
Simona · 13 July 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Many thanks for your review! I have passed on your thanks to the lettings and management team and we are very pleased that you were happy with the service! Many thanks again. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleSelling my house through John German estate agent was an outstanding experience from start to finish. Their professionalism, knowledge, and communication were exceptional throughout the entire process.
They kept me informed every step of the way, offered honest advice, and worked tirelessly to ensure everything progressed smoothly. I was doing everything on my own so I needed support and advice at times and nothing was ever too much trouble they were always available to answer questions and provide reassurance when needed.
Their expertise and dedication resulted in a successful sale, and I genuinely couldn’t have asked for a better service especially from Lisa , Alex and Vicky. If you’re looking for an estate agent who is reliable, proactive, and genuinely cares about achieving the best outcome for their clients, I would recommend John German without hesitation.
Thank you for making what could have been a stressful experience so straightforward and successful!
Jackie Schofield
Jackie · 11 July 2026 · John German Derby
Agent replied · 11 October 2026
Dear Jackie, Thank you so much, for taking the time to leave such a lovely & thoughtful 5 * review for the Derby team .It was an absolute pleasure to help you through your house sale, and we're delighted to hear that we made the process feel straightforward and well supported. Selling a home can be a daunting experience, especially when you're managing everything yourself, so we're really pleased that Lisa, Alex and Vicky were able to provide the guidance, reassurance and communication you needed along the way.
Your kind words about our professionalism, dedication and teamwork mean a great deal to us. Thank you for trusting John German with your sale and for recommending us so highly.
We wish you every happiness and success in the next chapter, and if we can ever help you again in the future, we'd be delighted to do so. With kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleExcellent service from everyone very friendly and professional would recommend them to anyone
Mark · 13 June 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Dear Mark , Thank you for your lovely 5* review for the Burton Team , they will appreciate it and thank you for all your recommendations , we wish you all the very best with kind regards Sarah Hill Area Sales Director.
★★★★★ 5/5
GoogleThe team at John German have been excellent. The property had not sold with a previous Estate Agent but with Simon's excellent photography and far better marketing we were successful !
I would definitely recommend this company....
Lesley · 13 June 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Dear Lesley, Thank your lovely feedback for the 5* review for the Burton Sales Team .We're thrilled that Simon's photography and enhanced marketing made such a difference and helped secure a successful sale. It was a pleasure working with you, and we truly appreciate your recommendation. Thank you for placing your trust in John German, and we wish you every happiness in your next chapter, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleFantastic service from start to finish selling our wonderful house after 40yrs in it and buying our dream bungalow. Can’t fault JG at all and a pleasure to work with them all 🤩🤩
I would definitely recommend to anyone Thank you 🤩
Ian · 11 June 2026 · John German Derby
Agent replied · 11 October 2026
Dear Ian, Thank you so much for your wonderful 5* review for the Derby Team and your future recommendations ! It was an absolute pleasure helping you sell your beautiful family home after 40 years and for you to find your dream bungalow. We’re delighted we could be part of such an important milestone for you both. Your kind words mean so much to the whole team, and we truly appreciate your trust throughout the process. Wishing you many happy years and wonderful memories in your new home 🏡with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleA very professional company. Nothing seemed too much trouble and provided good advice throughout our house sale.
Cliff · 11 June 2026 · John German Derby
Agent replied · 11 October 2026
Dear Cliff , thank you for 5* review for the Derby Team, it will be thoroughly appreciated along with your kind words , the team pride themselves on their professionalism and will be delighted to be told , with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleI wanted to take a moment to share my feedback on my recent house buying experience with John German, particularly working with Lisa Hunt and the wider team.
Overall, I had a very positive experience throughout the process. Lisa Hunt was an excellent manager, highly organised and consistently prompt in her responses, which made a significant difference during what can often be a stressful journey.
The team was very helpful at multiple stages, especially during property viewings. I appreciated the clear timelines provided, the effort taken to explain any issues, and the patience shown in addressing my questions and concerns. The coordination between the seller and myself was handled smoothly, which helped keep things progressing efficiently.
As a piece of constructive feedback, I would have really appreciated a small gesture at the end of the process, such as a congratulatory bouquet or a sweet treat, either on completion, key collection, or moving-in day. It would add a thoughtful and memorable touch to an already positive experience.
That said, I would definitely recommend John German and the team to anyone looking to buy property. Thank you again for your support throughout this journey.
Regards
Harish
Harish · 11 June 2026 · John German Derby
Agent replied · 11 October 2026
Dear Harish, Thank you so much for your fabulous 5* review for the Derby Team and kind recommendation. We’re delighted to hear you had such a positive experience with Lisa and the wider team throughout your house buying journey. Buying a home can be a stressful process at times, so it’s wonderful to know the communication, support, and coordination helped make things smoother for you. We also really appreciate your thoughtful feedback and will certainly take it on board and pass on to the team . Wishing you lots of happiness and wonderful memories in your new home, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleWe sold our property and also brought with John german the whole experience was made so easy constantly keeping us upto date with feedback on the viewings we had and working hard to show us property's, everyone was so friendly and tried there best to answer any concerns we had , to be given a dedicated member of staff once we had sold and brought to do all the chasing up was amazing and took the pressure off us (thanks vicky) .I would highly recommend John german and would not hesitate to use again .
Gina · 11 June 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear Gina, Thank you so much for your wonderful 5 * review for the Ashbourne and for choosing John German to help with both your sale and purchase. We're delighted to hear that our team made the process as smooth and stress-free as possible and that you felt well informed throughout. Providing regular updates, honest feedback, and dedicated support is something we pride ourselves on, so it's fantastic to know this made a difference to your experience.
Vicky will be especially pleased to receive your kind words. We're fortunate to have such a dedicated team member, and we're glad her support helped take some of the pressure off during your move.
Thank you again for your recommendation and trust in us. We wish you every happiness in your new home and look forward to assisting you again in the future should the need arise, with many thanks Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleEveryone at John German was brilliant, professional and friendly. They all communicated very well and had a dedicated person, Vicky, keeping the sales process going once an offer was accepted .
Would highly recommend to everyone.
Mike · 11 June 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear Mike , Thank you for your wonderful 5 * review and recommendation for the Ashbourne Team . We are delighted to hear that you found our team to be professional, friendly, and communicative throughout your move. Buying or selling a property can be a complex process, so it's great to know that our support helped make your experience a positive one. We're especially pleased that Vicky's dedicated assistance after your offer was accepted helped keep everything progressing smoothly. She will be thrilled to receive your kind feedback. Thank you again for choosing John German. We wish you all the very best for the future and hope to be of assistance again should you ever need us, with kind regards Sarah Hill Area Sales Director .
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I would highly recommend John German Derby to anyone looking to buy a property.
The whole process was smooth and professional from start to finish. The team was always helpful, friendly, and quick to respond to any questions. As a first-time buyer, I really appreciated the support and guidance throughout the purchase of my new home.
Thank you for helping make the process as stress-free as possible. I wish the whole team continued success and would happily recommend your services to family and friends.
Many thanks,
Olegs Vaina
Olexius · 5 June 2026 · John German Burton-Upon-Trent
★★★★★ 1/5
GoogleAVOID IF YOU WANT TO SELL YOUR HOUSE!!!!!!
They employ inexperienced sales staff who haven’t got a clue of how much your house is worth they will overvalue value your house to pull the sale then you can forget selling it as potential buyers lose interest as valuations do not match the properties sold in the area
When the lenders carry out a valuation your house will down value and you will be stuck with a sale and maybe lose money on your forward purchase
2 weeks and I’m still awaiting a call from Simon Redfern to discuss this matter
Bad service
Don’t waste your money or time !!!!!
Premier · 13 May 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Dear Premier , We’re sorry to read your feedback and that you feel disappointed with your experience.
For context, your offers received were not accepted by our clients, as the decision to negotiate or proceed ultimately rests with the vendor. Our valuations are based on comparable sales data, local market insight, and current market conditions. We also have a strong track record of successfully selling properties in the local area. As with all transactions, mortgage valuations are conducted independently by lenders and can vary.
We regret if our communication fell short of your expectations on this occasion, as this is not the level of service we aim to deliver. We would welcome the opportunity to discuss your concerns with you directly.
While we value all feedback, we do not feel this review fully reflects the circumstances surrounding these transactions. With kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleI cannot thank or recommend John German enough for their help with our recent purchase. Madeline in sales was really helpful and professional in arranging viewings on several properties and getting our sale arranged, thank you!
But I must say without the help and support from Jessica in Sales Progression we wouldn't be in our new home. We encountered more than a few hurdles on our journey, and her help and expertise were invaluable! She was absolutely fantastic, there was nothing she would stop at in order to get us and our entire chain moving. Without her proactive approach I genuinely think this chain would've collapsed at the final hurdle. We can't thank her enough for all she did for us. We will absolutely be recommending John German to anyone wanting to buy/sell/let in future! Thank you so much
Kerry · 13 May 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Dear Kerry , Thank you so much for taking the time to share such a thoughtful and detailed 5 * review for the Burton team, it truly means a great deal to us. We’re delighted to hear that you had a positive experience with Madeline and that she was able to support you in arranging viewings and getting your sale underway. It’s especially wonderful to hear how much of an impact Jessica had during your journey. Sales progression can sometimes be challenging, so knowing that her dedication, persistence, and proactive approach helped you overcome those hurdles and reach the finish line is incredibly rewarding for us all.
I’ll make sure your kind words are shared with both Madeline and Jessica, they will be absolutely thrilled to hear how much their efforts meant to you.
Congratulations on your new home, and thank you again for your recommendation. We wish you many happy years ahead and would be delighted to help you again in the future, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleVery professional and knowledgable. The whole team were great. Jessica who was the sales progression manager was exceptional
Jackie · 13 May 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Dear Jackie , Thank you so much your 5* review and for your kind words, it really means a lot to the whole team. We’re delighted to hear that you had such a positive experience and that our professionalism and knowledge stood out. I’ll be sure to pass on your lovely feedback to Jessica as well, she’ll be thrilled to know her support made such a difference. Wishing you all the very best, and thank you again for taking the time to share your experience, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleRating only, no written review.
John · 11 May 2026 · John German Derby
Agent replied · 11 October 2026
Hi John, Thank you for the 5* review . We really appreciate the feedback with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleJohn German are by far one of the best estate agents we have had the pleasure of being in contact with. Although not our own estate agents for selling but estate agent for the home we bought.
Rebecca Dixon in particular who looked after us with any queries and helped us with our own conveyancer who was not the best at communication. Rebecca would be contacting our conveyancer and offering advice to us which was extremely helpful.
We are now in our new home and absolutely love it 🥰
Thank you all again for your professionalism and expertise
Sharon · 11 May 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear Sharon , Thank you so much for the wonderful 5* review for the Ashbourne Team! We’re delighted to hear you had such a positive experience with us, even though we weren’t acting on your behalf directly to sell your own home ,Rebecca will be especially pleased to hear your kind words, she’s dedicated to supporting buyers and sellers every step of the way, so it’s great to know she was able to help and make the process smoother for you. Wishing you many happy years in your new home, and thank you again for your recommendation! With kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleGood all round service. Staff very efficient & friendly, they keep you well informed in the process.
John · 11 May 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear John , thank you so much for your lovely 5* star review for the Ashbourne Team , we really appreciate it , with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleGreat estate agents they really market your house well with great marketing videos and photos and stay in touch with you through the total process of selling and moving into your new home . Totally recommend
Joanna · 11 May 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear Joanne , Thank you so much for your 5* Review for the Ashbourne Team, and your kind words and recommendation! We’re really pleased to hear you were happy with the marketing of your home and felt supported throughout the whole process. Keeping our clients informed every step of the way is really important to us, so it’s great to know that made a difference. Wishing you all the best in your new home! With kind regards Sarah Hill Area Sales Director .
★★★★★ 5/5
GoogleJohn German were the agents for our purchase in Milldale. Vicky, Emma and her team in Ashbourne were fantastic. There were lots of complexities and they navigated them brilliantly. They were flexible, responsive and always on it. We really appreciated their support! Andy & Angie
Andy · 11 May 2026 · John German Ashbourne
Agent replied · 11 October 2026
Thank you so much, Andy & Angie, for your 5* Review and your kind words . It really means a lot to the whole team. We’re so pleased we could support you through your purchase. It certainly had its complexities, but we’re glad we were able to help navigate everything smoothly and keep things on track for you.
Vicky, Emma, and the Ashbourne team will be delighted to hear your feedback. Providing a responsive and supportive service is something we always strive for, so it’s wonderful to know it made a difference to your experience. Wishing you both every happiness in your new home! , with kind regards Sarah Hill Area Sales Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.