Trusted Agent profile
★★★★★
536 reviews across 5 offices and 2 platforms
Jeffrey Ross has five offices, in Cardiff (four offices) and Penarth. Together they have 536 reviews on two platforms, rated 4.3 out of 5 overall.
464
Reviews on Google
All 5 offices
72
Reviews on Trustpilot
Business-wide
Jeffrey Ross's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat experience with the team.....
Great experience working with Ramzy Bancroft who we had different viewings with and eventually got one through his help negotiating the price for the one we settled down for. He was very prompt in relaying information, updating us through the process. As a first time buyer, rest of the team were also great, Maddie Parker worth a mention for helping with completing the sale process.Overall, we are happy with our experience, will recommend
4/5
GoogleHad a good experience with Jeffrey Ross,had timely responses, answered any questions I had, very approachable, Gwyn was great with house viewing and explaining the next steps to me and called me back to let me know the out come something other agencies had not done and Cody was great to with the application process and contract, the whole experience made my finding a house alot easier, thanks GuysPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleSent an email to ask ONE simple question about a property for sale, to which I received an automated reply which was like a prying questionnaire asking me my life story, all before they would answer a simple question. I suppose they think it makes the business seem 'contemporary' and 'modern'..? I think it's simply lazy and impersonal. Why do estate agents have to ask you so many questions about yourself before they answer one question themselves.. no other business/industry does this, what is it with slimey, greedy estate agents..?NegativeResponsiveness, Professionalism
I’m sorry you feel this way, can you email your enquiry to team@jeffreyross.co.uk and we will make sure we respond? We are trialling a software due to the very high number of enquiries so appreciate sometimes it doesn’t suit everyone but they are the same questions we’d ask over the phone.
5/5
GoogleFantastic experience and support from the whole team from beginning to end. We first purchased the house through Jeffery Ross, and then sold the house through Jeffery Ross. Wouldn't hesitate to use them again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service from Sam and Sarah from start to finish when selling my flat recently. Both were friendly, professional and quick to respond - would definitely use Jeffrey Ross if selling again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJon took us on a tour of a listing through Jeffrey Ross. We were immediately impressed - not only was the tour professional and concise, but Jon took the time to speak to and get to know us, and made sure that our situation and needs were discussed and that our questions were answered in detail. I was thoroughly impressed - as someone new to the area, it was easy to see that Jeffrey Ross and Jon are high quality estate agents in this area, and I would absolutely hope to work with them again. A+!PositiveQuality, Professionalism
Thanks Atticus! Welcome to Cardiff and we do hope to be able to assist your property search in the near future! 🏴🏡 …
1/5
TrustpilotNo one showed up for a viewing
I had an online viewing booked for yesterday. No one ever showed up and I didn’t get any information about any changes whatsoever. After waiting for 10 minutes I rang the agency and was told to stay on the call while someone rings the person responsible for the viewing. So I waited for nearly half an hour and nothing happened. Then spent another half an hour trying to call the agency again, but no one was answering when the lines didn’t seem to be busy which made me think I was being ignored? Finally decided to call another department, someone picked up straightaway and I was told I was gonna have a video of the flat sent to me. Didn’t get anything for another few hours so tried ringing again, was told the same thing, yet no video. I really don’t appreciate the way I’ve been treated so far, had to swop my shift in work to be able to attend the viewing and still wasted over an hour trying to talk to someone and not getting anything from you at all, no one even told my why the viewing didn’t take place. If there was any problem with the viewing why was I not called and told about it? The situation was extremely frustrating so I’m not bothered about the flat anymore even though I really like it! Start taking people seriously, please!
1/5
GoogleRating only, no written review.
Good evening Debbie, thank you for your review, could you please advise on why you have given our Pontcanna branch such a low review? If you’d prefer to contact me direct then please email elliott@jeffreyross.co.uk as we take our reviews seriously.
2/5
GoogleRating only, no written review.
Good afternoon Darren, thank you for your review, could you please advise on why you have given our Pontcanna branch such a low review? If you’d prefer to contact me direct then please email elliott@jeffreyross.co.uk as we take our reviews seriously.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleUselessNegativeResponsiveness, Quality, Professionalism, Value
Good afternoon, thank you for your review, could you please advise on why you have given our Pontcanna branch such a low review? If you’d prefer to contact me direct then please email elliott@jeffreyross.co.uk as we take our reviews seriously.
5/5
GoogleGreat customer service
Thank you Andrew.
5/5
GoogleFriendly and kind staff, very willing to help.
5/5
GoogleBest letting agents I’ve dealt with in Cardiff
1/5
GoogleThey are not willing to help customers to get properties secured for them. They are time waster.
Hello, which property were you interested in? At the moment some are getting over 100 enquiries and asking for people to be proceedable. Unfortunately we are also limited with viewing slots so we have to deal with a first come first served basis. If you wold like any more help or information please email info@jeffreyross.co.uk Thank you
5/5
GoogleBrilliant service, communication and extremely proactive in challenging times. I would highly recommend Jeffrey Ross especially Sam Dovey.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTHE BEST ESTATE agents in CARDIFF !!! very quick to reply efficient lovely to talk to just great staff doing a Wonderfull job TOTALLY RECOMMEND !!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleDoes not let prospective buyers book an appointment to view. I wouldn’t sell my home with them knowing they could be turning buyers away, like they turned me away.
Hi Jacob, thank you for your review. Unfortunately you are not registered with any of our databases. Could you let us know what property you were interested in and how proceedable you are and we will do all we can to help.
5/5
GoogleAll the team are extremely professional and friendly and they kept us up to date at every step of our house sale. I would recommend JefferyRoss.
5/5
GoogleWe were delighted with the service at Jeffrey Ross. From viewings to completion, we were kept updated and found all of the staff to be incredibly helpful and professional.PositiveQuality
5/5
GoogleJeffrey Ross have been great getting back to me whenever I’ve had an issue with the flat I’m currently renting. They respond super fast and have always resolved any issue I’ve ever had. Would highly recommend them and their service!PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff (233 Cathedral Road) has the most, with 289 reviews rated 4.1 out of 5, followed by Cardiff (54 Station Road) with 148.
The five Jeffrey Ross offices, by town:
