Trusted Agent profile
★★★★★
375 reviews across 3 offices and 2 platforms
Incommunities Ltd has three offices, in Shipley, Batley and Leeds. Together they have 375 reviews on two platforms, rated 2.5 out of 5 overall.
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Incommunities Ltd's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotIncommunities takes in ASB tenants and…
Incommunities takes in ASB tenants and seems to just enable them in doing more ASB. When you complain about ASB tenants they first say they will help you, then they ignore you, and if you keep complaining they start lying and making excuses. Oh we didn't respond for 3 months because this staff member was ill - well why didn't someone else do it then? And when they respond, they ignore all of the evidence (CCTV) and refuse to do anything.
1/5
GoogleAbsolute joke they tell you one thing do another and fob you off
Hi Samantha, we are sorry to hear that you’re not satisfied with our service. If you'd like to discuss this further, please call us on 0330 175 9540, and we will be happy to assist.
1/5
GoogleImpossible to get through to anyone in an emergency. The phone line keeps me waiting for 20 minutes with no response and the moneymatters team ignores emails, leaving vulnerable people to flounder. There should be a designated number for …
Hi Sarah, We are currently dealing with high call and email volumes in the contact centre. … More
1/5
TrustpilotNeeds investigating
Incommunites needs investigating there shocking from there houseing officers to houseing managers they can't seem to tell the truth nearly 4 years I've had problems with a neighbour they do nothing they even mocked my heath issues there shameful
1/5
GoogleImpossible to get through to anyone in an emergency. The phone line keeps me waiting for 20 minutes with no response and the moneymatters team ignores emails, leaving vulnerable people to flounder. There should be a designated number for vulnerable people to contact a human immediately. Also, they've ignored our request for help with UC transition. We're a vulnerable household who can't do complicated things alone.
Hi Sarah, We are currently dealing with high call and email volumes in the contact centre. If you’re calling with an emergency matter, please stay on the phone until an advisor becomes free. We apologise for the inconvenience that the longer call waiting time is having, we are trying to work through the calls as quickly and efficiently as possible.
1/5
GoogleI’ve had a leak outside my home for the last 12 years that’s got so bad the foundation off my home is starting crack all my steps are cracking and no one cares no one is bothered
Hi Victoria, Please call us on 0330 175 9540, and we will be happy to help.
1/5
GoogleThey have now twice not turned up to do the gas saftey check
Hi Paul, we are sorry that you've had a bad experience with us and are interested in discovering more. Please call us on 0330 175 9540 or email enquiry@incommunities.co.uk if you would like to discuss this further.
5/5
GoogleRating only, no written review.
Hi Alnono, Thank you for your 5-star review. We're pleased to hear you had a positive experience. Thank you for taking the time to leave your feedback.
1/5
GoogleWill leave your disabled mother to live in asbestos and black mould . Great if your seeking to get solicitors involved . Not so great for the health of the elderly
1/5
GoogleRepair appointment between 8am 1pm and no show wasted my day in the morning
Hi Anthony, we are sorry to hear that you are not happy with the service you received. Please call us on 0330 175 9540 and we will be glad to help.
1/5
GoogleWhat do you do when have an issue and you’re invited to complain by incommunities, they then uphold your complaints, but then continue to do the same thing. I’ve given up trying to communicate with them and just accept maintenance isn’t an option for my home any time soon. Incommunities, please do not respond to this review by saying you are sorry to hear you’re having trouble And then add. Please call so we can assist you. I’ve done nothing but call and I’ve had nothing anywhere near assistance.
Hi Bob, thanks for your feedback. We will pass on your comments to our customer voice team.
1/5
GoogleI'm a new customer trying to go through a housing process but no call backs or email from their staff. Whenever I try call customer services about the matter they always send me around to different teams and no one tries to actually help resolve the problem.
Hi, We're sorry that you've not received any callback. Please email us enquiry@incommunities.co.uk or message us on facebook and we'll be happy to help.
1/5
GoogleIncommunities are a laugh... they should never of got contract to manager BC homes. Wait months for repairs to be done, don't turn up or say they've been and no one home (I'm sat inside house) when I get the text. You complain about your housing officer and they don't do anything about it. They are honestly a laughing stock of the country. Too many chiefs spring to mind!!!!
Hi Sarah, We're sorry you had a poor experience with us and are interested in learning more. Please call us on 0330 175 9540, and we will be happy to help.
3/5
GoogleRating only, no written review.
Hi Mark, Thank you for your review. If there is anything that you would like to discuss, please call us on 0330 175 9540. Thank you.
1/5
GoogleJoke of a company when dealing with complaints about ASB!! Wouldn't even give a one.
Hi Angela, We are sorry you had a poor experience with us. Please call us on 0330 175 9540 and we will be happy to help.
4/5
GoogleThankyou to Bobby from damp and mould team excellent and thorough job done
Thank you for your feedback Joyce.
5/5
GoogleThank you to Incommunities for really tidying up Lynfield Drive! You and your volunteers did an amazing job AND they even took rubbish from people's drives and gardens. They're a lovely bunch of people and they did some amazing work, many thanks to you all 😁👍🏻 …
Hi Skoll, Thanks for your review.
1/5
GoogleI have only been residing in my property for a month and have experienced ongoing issues with the boiler for several weeks. This past weekend, the situation deteriorated significantly, leaving me without hot water or heating throughout the weekend. When I contacted the out-of-hours service, I was advised to call back on the next working day to speak with the head office. Given that I have a three-month-old baby in the property, it is evident that they do not prioritise emergencies appropriately. Disappointed is an understatement!
Hi Mikey, We are sorry you've had a bad experience with us. Please call us on 0330 175 9540 and we will be happy to help.
5/5
GoogleNice friendly staff, and the refresh cafe is spot on .. their scones are to die for
Thank you for your feedback Shaun.
1/5
GoogleRating only, no written review.
Hi Vladimirs, We are sorry to see that you have left us a 1-star review. If you would like to discuss this further, please get in touch. We will be happy to help. Email: enquiry@incommunities.co.uk Phone: 0330 175 9540
1/5
GoogleThe worst !!!! Absolutely terrible communicators.
Hi Thomas, We are sorry to read that you had a bad experience with us. We are interested in finding out more. Please get in contact with us, and we will be happy to help. Email: enquiry@incommunities.co.uk Phone: 0330 175 9540
5/5
GoogleGood people and service ok
Hi Alan, Thank you for your feedback.
1/5
GoogleInCommunities removed the fence on my house 10 years ago and put up a wooden fence (wooden and with no post crete) because they have housing on the other side. I have no idea why they did this but now, 10 years on, the rubbish fence has fallen down and they have told me they won't talk to me unless I get legal counsel! There is now a half fallen down fence posing a health and safety hazard, in my garden, which I havent been able to use. I imagine it's just as bad for the InCommunities residents who live on the other side as it's their fence as well that's in pieces. No accountability and terrible attitude not replying for months on end despite my repeated polite calls and emails.
Hi Ella, We are sorry to read the review that you have left. Please get in touch if you would like to discuss this further. Email: enquiry@incommunities.co.uk Phone: 0330 175 9540
1/5
GoogleRating only, no written review.
Hi Jamal, We are sorry to see that you have left us a 1-star review. Please contact us on 0330 175 9540 or email us at enquiry@incommunities.co.uk if you would like to discuss this.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Shipley has the most, with 372 reviews rated 2.6 out of 5, followed by Batley with 26.
Tell us what you need and up to 3 trusted local agents will be in touch.
