Incommunities Ltd estate agents in Shipley, Batley and Leeds

★★★★★ 5/5

Google

Sarah was amazing at helping me with all my repair issues I can’t thank her enough

Charlotte · 13 May 2026 · Incommunities

★★★★★ 1/5

Google

Absolutely disgraceful housing association. I have been a tenant for years and have had to constantly fight just to get basic repairs done. Kitchens and bathrooms have been left outdated and unfinished for over 20 years while tenants are expected to just put up with it. They do not work around working people at all, giving unrealistic repair time slots and expecting tenants to wait around all day. Emails go unanswered, communication is terrible, and concerns are ignored time and time again. When it was Sadeh Lok, things were run so much better and tenants actually felt listened to. Rent goes up every single year, yet the service just gets worse and tenants are left wondering what exactly they are paying more for. Tenants are treated like an inconvenience rather than people living in their homes. No tenant should have to keep chasing, arguing, and complaining just to receive the service they are entitled to.

A · 13 May 2026 · Incommunities

★★★★★ 1/5

Google

Doesn't even deserve 1 star

The · 13 May 2026 · Incommunities

★★★★★ 5/5

Trustpilot

I communities are so very good and very…

I communities are so very good and very helpful

Susan · 28 April 2026 · Incommunities Ltd Batley

★★★★★ 1/5

Trustpilot

Increase from £142 pw to £187 pw!!!!!

Service charges went up over DOUBLE to leave my weekly charges at £187.50 for a s**tty flat in a s**tty rundown high-rise. Heroin addicted neighbour got literally suspended from his outside window on the 6th floor by his drug dealer, there was urinating in communal areas, constant source of chaos, Incommunities did nothing. I was told as Im not on benefits they cant relook at the rent increase from £142 a week to £187 I just have to pay. They do absolutely NOTHING to support tenants who actually work. Ruth House is an absolute HOLE, filthy, full of litter everywhere inside and out, dumpsters left overflowing and they want £187 a week!!!! I managed to find somewhere else (much nicer for £100 a week obviously with a different housing association) or they would have made me homeless. I had heating in both bedrooms that never worked for two years, an extractor that never worked in the bathroom from the day I moved in, repeatedly reported, nothing ever done. They are disinterested, profiteering rogues. Ruth House especially is a dump and not worth almost £200 a week for the "privilege" of living in that s**thole. KEEP AWAY FROM INCOMMUNITIES

Michelle · 18 April 2026 · Incommunities Ltd Batley

★★★★★ 1/5

Trustpilot

My boiler was leaking water

My boiler was leaking water, they told me to contact national grid to make sure there was no gas leak (which national grid came out quickly). There was no gas leak but they informed me my boiler and gas was unsafe to use so they capped it off. Contacted out of hours repair from incommunities again for someone to come out and fix the boiler as I have 4 children including an 11month old and a disabled child, they then proceeded to tell me it would be within 24hrs and upto 20:30pm on an evening which is wild as this would disregulate my disabled child and he has school the next day but as normal the have zero cares in the world about this and basically told me they couldn’t bring the time forward (2hours) that was all I was asking for them not to come after 18:00pm on an evening as this is when I get my disabled child and baby calmed down and ready for there bedtime routine. There is no care or consideration for people’s circumstances and what effect this has on children. I was asking for it done immediately even though it’s freezing just for them to take into consideration that my children have routines and bringing my disabled child out of his routine will cause him not to sleep.

Alexandra · 12 April 2026 · Incommunities Ltd Batley

★★★★★ 1/5

Google

They don’t deserve any star . Incommuties company need to close down is a very disgusting they don’t care even if you called them emergency they don’t turn up . I called them for the pee tht was dropping from upstairs to my bathroom. The wall was wet and smelling , pee was all over my bathroom. When I called them they come around 2am while people were sleeping they can’t fix it 😭. I hate this company. They just want our money 😔

Jay-Tee · 2 April 2026 · Incommunities

★★★★★ 1/5

Trustpilot

Incommunities

Incommunities say they are positive about disabled people, but they are not they don't care as long as they receive their rent.po

Wendy · 31 March 2026 · Incommunities Ltd Batley

★★★★★ 5/5

Google

Leading social housing landlord

Scott · 19 March 2026 · Incommunities

★★★★★ 1/5

Google

Would give no stars if possible they don't sort repairs out properly have a rat infestation in the loft pest control came just put some bait down but rat still there also had a leak from my toilet plumber just changed the flush unit but toilet still leaking and when you ring repairs they say someone will come out and most times they don't.

Alex · 16 March 2026 · Incommunities

★★★★★ 1/5

Google

UPDATE UPDATE INCOMMUNITIES HAVE GIVEN ME AND MY DAD THE CHANCE OF A PROPERTY IN DERRY LANE MENSTON. WHEN I VIEWED THE PROPERTY THE REAR GARDEN WAS A COMPLTET AND UTTER MESS BUT I GOT TOLD THAT IT WOULD BE DONE BEFORE WE MOVE IN. WELL IM SUPPOSED TO SIGN FOR THE PROPERTY ON WEDNESDAY THE 11TH SO I DECIDED TO GO AND CHECK ON THE GARDENS. THE FRONT GARDEN AS BEEN DONE IN A SORT OF WAY ALL THEY HAVE DONE IS STRIMMED IT BUT LEFT ALL THE UNCUT GRASS THERE. THE REAR GARDEN IS STILL A MESS AS THERE IS SAND EVERYWHERE,SOCKS, PLASTIC CUPS AND THE REMAINS OF A FIRE WHAT THEY HAVE HAD THERE. IVE DECIDED I WILL STILL SIGN FOR THE PROPERTY BUT WILL NOT BE MOVING IN UNTIL THE REAR GARDEN AS BEEN DONE. SEE THE ATTACHED PHOTOS I'm a tenant in crossflats and reported raw sewage coming in through my shower. They classed it as an emergency repair (as ive got my 90 year old farther living with whos got heart failure) and said someone will be out, that was at 1730!! . I called up agian at 2016 and had to go through all the details agian and they said someone will be out. It's now 2226 and still nothing and toilet is now overflowing. On the phone agian just now Extremely poor service They just don't care about there tennets w

Jason · 16 March 2026 · Incommunities

★★★★★ 1/5

Google

They want to increase rent and service charges but dont want to do anything about the conditions, anti social behaviour and noise nusense that happens in their high rises

Leah · 16 March 2026 · Incommunities

★★★★★ 5/5

Google

I have lived in s incommunities property for over 20 years and have never had a problem. I always get my repairs done

Rose · 16 February 2026 · Incommunities

★★★★★ 1/5

Google

I am absolutely appalled with what’s gone on today, I’ve read the reviews and can obviously see I am not the only one disappointed, staff over the phone are ill mannered and very ignorant they cut off somebody justifying themselves about a situation and also let them know that if they don’t stop talking to them like that “I won’t book the job” when no raised voices were involved or in fact any form of abuse was involved and assume it’s them being rude when really they are ones giving the attitude and the rudeness,honestly they do not care about their tenants at all by the looks of it, absolutely disgraceful. Clearly this company needs basic training on manners and well doing their jobs too.

R · 16 February 2026 · Incommunities

★★★★★ 1/5

Trustpilot

Absolutely awful.

I have lived in my incommunities flat for 10 years and the flat and area itself are actually perfect for me, that would be if they actually fixed things. I have had to put up with drafty windows and a broken front door since i lived her. Everytime its been reported the operative tells me the windows are 30 years old and need replacing but management keep blocking replacements so instead they try to make good windows and door but within weeks, me being generous with that time frame, they are back to being drafty. I then had an operative come around on the 5th november 2025 and he requested new windows and front door. I then received a customer service survey asking how they did. You what? You couldn't fix them so im still left with drafty windows so i made an official complaint. They then sent out a different operative on the 31st december 2025 and he also requested new windows and front door and then came the customer satisfaction survey again, how did we do? Again you didnt do a thing because they cant be fixed. I explained how sleeping in the bedroom was giving me disturbed sleep due to the excessive cold coming into my bedroom. I started falling asleep in the living room before work and started missing work because im not sleeping during the night due to the drafts. I explained this to them and there is no urgency. What happens if i lose my job due to failing to turn up due to lack of sleep on a night time, i cant pay rent if i get sacked and then thats me evicted. I no longer use the bedroom as its just about warmer in the living room but not by much. During this process i got bradford councils housing team involved and they emailed incommunities to give them 28 days to put it right. This never happened so the councils housing team set up an appointment to inspect the windows in this flat for monday 19th jan at 10:00am, nobody turned up. I currently have binbags taped over my windows that open to try and stop the drafts from coming in. Meanwhile all my estate is having connolys work done revamping it but after i spoke to incommunities about whether my flat was getting this work done i was told in an abrupt sort of tone that if you are having work done you would receive a letter. Meanwhile, my sister who had a new back door fitted 4 years ago and new windows are getting them all replaced again while im stuck in a flat with drafty 30 year old windows which were incorrectly installed when they were fitted in the 90s. My pvc windowsills are stuck straight over the cavity, no wooden windowsill underneath it. I found this out after i accidentally broke a windowsill and had it replaced out of my own pocket. Meanwhile, i have an official complaint lodged against them for these windows and in their letter of acknowledgement they admit the windows can no longer be fixed and they are waiting for a response from the asset team manager who deals with replacements but guess what? Hes currently on holiday and nobody else can sign it off. The poor tradespeople who have dealt with me are getting all the stick while all the new management team are sat behind their cosy desk in their multimillion pound offices in shipley and people like me freeze to death year after year. Why has the power been taken from the tradespeople when it comes to replacements and been given to a pen pusher sat behind a desk who most likely has never stepped foot in a hardware store let alone worked on building sites and done the trades? As of this evening i came home from work and the thumb turn on the lock of my front door which by the way is the only way in my flat has fallen off and now i cant unlock the door from the inside and im currently trapped in my flat. My front door leads to outside so no shared entrance. Thank god the windows are massive cos if i have a fire (i dont plan to but nobody does) at least i can smash the window and throw a mattress on the grass below to escape. The insult in all this is their insincere apology for the length of time its taking to sort this problem. Thats all well and good but i cant take your apology and stick it on the gas meter, i cant take your apology and use it to seal my windows. If you were truly sorry for the delay youd get your finger out and actually fix things. They treat you like you are stupid. Ive worked on enough building sites to know when something isnt right and this flat isn't right. This is the latest in a long list of issues with repairs here. The biggest one was removing the tiles from my bathroom walls, disconnected the shower and in the process of clearing out the tiles that fell in my bath when they took them off, they threw away my bath plug and this is the best part, they left me with no functioning bathroom for a year and this was just before the pandemic and i had to strip wash for a year and at that time i was a cleaner at a gp surgery who saw covid positive patients! The incompetence is astounding. They r awful

Michael · 21 January 2026 · Incommunities

★★★★★ 1/5

Trustpilot

I was living in a nightmare where…

I was living in a nightmare where neighbour below me and his surrounding gang of neighbours were physically and verbally abusive from moment I moved in to the day I left stating I was to posh because I tended to garden and had new car and complained about the noise, weed smoking and damaging my garden in spite. Ive had my car vandalised fencing ripped down hit over head with a bar. At first Incommunities took interest with even one of the senior housing officers viewing my cctv saying worst she’s ever seen in the 15 years of job and it’s criminal not just anti social. Police were useless even with cctv of criminal damage, threats and assault. Was promised the ring leader was going to be served an eviction order but to this day what I can gather he’s still there. The main anti social officer was in constant contact with me about the main offender and was disgusted with his higher up boss and Incommunities as a whole. In end he got them to offer an emergency move with promise of cost for removal, compensation of the money I spent (£1000) carpeting and promise as soon as I left proceeding with eviction of neighbour. Non of them promises came to fruition and I was left out of pocket and feeling like they took the easy option instead of protecting the victim. Oh and I forgot to mention police and Incommunities strongly advised me not to live in property until they finally offered me a emergency move, so for 6 months out of the year I was there I only visited to collect post and even when I did that my car was subject to eggs and threats and abuse. All in all the flat they moved me to is no where near as spacious or up to the standard of where I moved from. Incommunities has has a nerve to have a cut out slogan in their main reception that states and I’m generalising here as can’t fully remember “here to serve and make you feel safe in your home” I pointed this out to Neil Powel the anti social officer and he agreed and all he could do was apologise for the mental and physical torture I was left to deal with alone. Tbf Neil was the only one who pushed and fought my corner but was blocked at numerous turns, the guy even helped me pack in his own time and came to visit me to see how I was settling in again in his own time and I’m grateful for his empathy. I wish I had of contacted my mp and highlighted all the failures and neglect Incommunities and police did but mentally I was exhausted.

Neil · 14 January 2026 · Incommunities

★★★★★ 1/5

Google

Very over crowded and not many staff on front desk. Waiting time over an hour. Not a good place to go only if nessarsary.

Monica · 10 January 2026 · Incommunities

★★★★★ 1/5

Google

Been trying all day to get my boiler fixed still not fixed and it's cold 🥶 …

Norman · 7 January 2026 · Incommunities

★★★★★ 1/5

Trustpilot

Incommunities you are a joke you get…

Incommunities you are a joke you get Connelys to install new windows and doors 3rd time they have cancelled on me 1st excuse window frame has been delivered but no glass installed 2end excuse only got 1 fitter 3rd excuse we can't, get to you because roads slippy Allerton rd is clear thousands of people driving on it .Don't understand why you have to put jobs out to outsiders they now say Monday, yet the guy with windows in his van was outside my house he managed to get on pathetic Incommunities was better when it was council totally useless

Tracy · 7 January 2026 · Incommunities

★★★★★ 1/5

Google

Review: I reported a repair and it I must to wait one month. Joke . Incommunities repairs delays are due to “short staff,” yet their annual income is around £125 million. It’s unacceptable that tenants have to wait this long for basic repairs while the association has plenty of resources. Communication has been poor, and the delay is causing unnecessary stress. Very disappointed.

Tati · 31 December 2025 · Incommunities

★★★★★ 1/5

Google

They don't care less about real safety issues. They're always going on about regulations and things that don't really matter. My mother in law is almost 90 and can't go out her 1st floor flat because there is no working lights. It has been reported many times, many times to the CEO but still nothing has been done. She also can't have a key to her fuse box/ meter cupboard so has to rely on calling them out if s fuse is tripped. Obviously she would have to wait a very, long time if it did trip. I have had to get my MP to try to sort it out. Below are 2 photos. The 1st is what you see on her stairs in the dark. The 2nd is what you see on the stairs with a torch. Disgraceful!

Laverick12 · 15 December 2025 · Incommunities

★★★★★ 1/5

Google

No-one answered. I have also sent emails. Someone called at our flat, but no follow up action or actions on the day.

Praiwan · 15 November 2025 · Incommunities

★★★★★ 5/5

Google

I recently had my bins stolen,for the fourth time, I spoke to Lisa from incommunities and she said she would help to sort it out, the next morning after speaking with Lisa, two very nice men turned up at my door and went to retrieve my bins,someone took them over to park and threw them down over the hill,it took them five minutes to get them and bring them back for me,I'm truly grateful for everyone's help and I thank you all so much 😀👍✌️

Jane · 15 November 2025 · Incommunities

★★★★★ 1/5

Trustpilot

Truly awful.

Truly awful. Mentally disturbed neighbor threatens to stab me,ore than once. The manager tells me " she has to live somewhere" Nuff said

Rich · 7 November 2025 · Incommunities Ltd Batley