1/5
GoogleRude and they dont fo any repairs and they charge you for the privilege
Trusted Agent profile
Incommunities Ltd estate agents in Shipley, Batley and Leeds
★★★★★
375 reviews across 3 offices and 2 platforms
Incommunities Ltd has three offices, in Shipley, Batley and Leeds. Together they have 375 reviews on two platforms, rated 2.5 out of 5 overall.
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Our offices
Incommunities Ltd's three offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 348 reviews on Google only. Show every review
Google1/5
GoogleWouldn’t even give any stars! Worst housing association they don’t support you , don’t deal with neighbour disputes good enough , you could get bullied by neighbours have depression and anxiety (with proof) have emotional distress from neighbours and they wouldn’t do anything to support you or help you to move . They also don’t ring you back within the deadline of when they are supposed to if you have any complaints to raise. YOU GET MASSIVELY SHRUGGED OFF BY THEM.
3/5
GoogleGet three stars because I have a safe and secure home. Lose two because I have found that it really does depend on the tenant on what you get. My neighbour, new path, washing poles, shower room, new shower, new boiler, paths relaid all within a few days. I have made two requests in four years, one ignored, the other ‘down to me’ and my boiler which is apparently ‘on the list’ four years and counting. Oh and if I complain - The wrath of the housing officer comes down on me. So sit quietly, pay your rent don’t say a peep. Gone through Occupational Health - they can’t/haven’t explained why some neighbours get things immediately and others are ignored for months. If Occupational health can’t help I am to put in a request and then buy myself. For a washing pole!!!!! And something that will help me get to my accommodation. Imagine if they don’t give permission 😂😂😂
Agent replied · 13 October 2026
Hi Tina, Thanks for your review. We are interested in finding out more. Can you please get in touch so we can help. Please call us on 0330 175 9540 or message us on Facebook https://www.facebook.com/IncommunitiesHA/
1/5
GoogleWould give no stars incompetent worst housing standing. Always have an attitude think they are better than anyone else and untouchable. Do nothing on repairs leave people not able to shower for 2 yrs. Go through ombudsman waste of time up each other's backside. Do nothing on d.v favour certain tenants over everyone else as they used to work for them. Do nothing on assaults. Only bothered about money and their reputation which in my eyes they don't have only reputation is destroying people's lives and health. If your face fits then you may get help.
Agent replied · 13 October 2026
Hi Jackie, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the concerns you've raised. We take all feedback seriously and would like the opportunity to look into the matters you've mentioned in more detail. Please contact us with further details by calling us on 0330 175 9540, so we can investigate.
5/5
GoogleI would like to thank your gardeners who have gone and done a wonderful job removing all the old ivy bush and other bushes that have grown out of control very polite well mannered and can't do enough for me the tennent, very pleased and thankyou again job well done
Agent replied · 11 June 2024
Thank you for taking the time to leave this review. We're delighted to hear that you're pleased with the work carried out by our gardening team. We'll make sure your kind words are passed on to them. We know how much a tidy and well-kept outdoor space can make a difference, and it's great to hear that the team were polite, helpful and did such a good job. Thank you again for your feedback and for recognising their hard work.
1/5
GoogleDon't get your hopes up with any complaints with incommunities as they just egnore you 2 months and still no reply. If could give zero stars i eould the company needs closing down as totally incompetent. They will also block you from there socials just do you can not complain or contact through those. Only way you get anything fone by thrm is complain to ombudsman services
Agent replied · 13 October 2026
Thank you for sharing your feedback. We're sorry to hear that you've had a negative experience and feel that your concerns have not been addressed. We understand how frustrating this must be and appreciate you taking the time to tell us about it. We take all complaints and service concerns seriously and would like the opportunity to look into the issues you've raised. Please contact us on 0330 175 9540 with your name and address so we can investigate further.
1/5
GoogleAwful
Agent replied · 13 October 2026
Hi Helen, Thank you for your feedback. We're sorry to hear that you've had a poor experience. If you'd like to talk to us about what happened, please get in touch.
4/5
GoogleGood parking, nice and central. Building accessible.
Agent replied · 13 October 2026
Hi John, Thank you for your review. We're pleased to hear you found the parking convenient, the location central and the building accessible.
1/5
GoogleAfter weeks of trying to contact incommunities I finally managed to get through to one of the operaters now the way this lady managed the call was appalling she was rude arrogant and didn't seem to know what she was doing and couldn't wait to put the phone down i also want to say your supposed to be a kind caring organization understanding towards people who especially suffer from disabilities I have recently spoke with my income officer regarding my rent account i have had letters saying I could be removed from my property for not paying the service charges now when thier was an electrical test done at my flat because I didn't attend due to funerals I had to attend they slapped a 450 pound fine on in the end I actually did attend it so it looks alot worse on my account when this got added on no compassion what so ever infact didn't the courts add this fee on from the company incommunities sent out not to mention where I live people are drinking smoking llegal substances I put a complaint in regarding this matter which got looked in to for a while it went but comes back again
Agent replied · 13 October 2026
Hi Gav, Thanks for getting in touch. We're sorry you've had trouble getting through to us. We're currently making updates to our telephone lines, which may affect our service. If you're still having trouble getting through, please email enquiry@incommunities.co.uk or send us a message on our Facebook page. Thanks.
1/5
GoogleRating only, no written review.
Agent replied · 13 October 2026
Hi Frank, We are sorry to see that you have left us a 1-star review. If you would like to discuss this further, please call us on 0330 175 9540. Thanks.
1/5
GoogleCarbon monoxide leak. My elderly mother's visiting, and they left us waiting for an engineer for over 24 hours with no heating or hot water. Update: Now it's been over 48 hrs.
Agent replied · 13 October 2026
Thanks for getting in touch. Our emergency repairs service is available 24/7, please call us on 0330 175 9540
5/5
GoogleCan you tell me why I have to put my date of birth a my post code, when I cannot do this I wait so I get music playing instead no one answers phone
Agent replied · 13 October 2026
Hi Barbara, Thanks for getting in touch. We're sorry you've had difficulty getting through to us. We're working hard to improve this. We ask for your date of birth and postcode so we can verify your details and help you more quickly. If you're still having trouble getting through, please email enquiry@incommunities.co.uk or send us a message on our Facebook page.
4/5
GoogleFront door entry didn't work
Agent replied · 13 October 2026
Hi Sue, Thank you for your feedback. We're sorry to hear that the front door entry wasn't working. If you'd like to speak to us, please call us on 0330 175 9540 or send us a message on Facebook: https://www.facebook.com/IncommunitiesHA/
1/5
GoogleAbsolutely disgusting my housing manager does not and won’t return calls contacted local mp let them be dealt with another way.
Agent replied · 13 October 2026
Hi Mary, Thank you for your feedback. We're sorry to hear you've had this experience and that you've not been able to get the response you were expecting. We'd like the chance to understand more about what has happened and see how we can help. Please call us on 0330 175 9540 or send us a message on Facebook: https://www.facebook.com/IncommunitiesHA/ with your details.
1/5
GoogleIncommunities don't care at all, I have had issues with my neighbour at 30 Yewdall way Bradford BD10 8EE for over four years now and complaining about her that long, even getting the police involved but they still take her side, she is a controller and definitely as the incommunities under her control. I live in my bedroom because of illness but the controller is complaining about the noise from my TV, I have an hearing problem from wearing ear buds from the years of banging doors and banging furniture around she as been doing. she will not sleep in her bedroom because of the ghost of the man that lived there before her but that's not my fault, I should not have to suffer under her control I should be able rest in my own bedroom without been told by her what I can do and what I can't. Wendy Tuddenham.
Agent replied · 14 January 2026
Hi Wendy, Thanks for getting in touch. We have asked your housing officer to get in touch with you to discuss this further. Thanks.
5/5
GoogleWho have taken over Chippindale Court in menston and when I emailed you about setting up direct debit your reply was very helpful, and when I spoke to the our Neighbourhood Housing Office she was very helpful, and you are there to help your tenants
Agent replied · 13 October 2026
Hi Susan, Thank you for your review. If there is anything else we can help with, please call us on 0330 175 9540.
5/5
GoogleRating only, no written review.
Agent replied · 13 October 2026
Hello Yumn, Thanks for your review.
1/5
GoogleOn 3rd day of waiting for council to repair a leak ive had no hot water for 3days now and still pissing water out ofy boiler i cant find the stop tap.
Agent replied · 13 October 2026
Hi Helen, Thanks for getting in touch. Please call us on 0330 175 9540 to discuss this, our emergency repairs service is available 24/7
5/5
GoogleSarah was amazing at helping me with all my repair issues I can’t thank her enough
Agent replied · 13 October 2026
Hi Charlotte, Thank you for your review. Please get in touch if there is anything else we can help with.
1/5
GoogleAbsolutely disgraceful housing association. I have been a tenant for years and have had to constantly fight just to get basic repairs done. Kitchens and bathrooms have been left outdated and unfinished for over 20 years while tenants are expected to just put up with it. They do not work around working people at all, giving unrealistic repair time slots and expecting tenants to wait around all day. Emails go unanswered, communication is terrible, and concerns are ignored time and time again. When it was Sadeh Lok, things were run so much better and tenants actually felt listened to. Rent goes up every single year, yet the service just gets worse and tenants are left wondering what exactly they are paying more for. Tenants are treated like an inconvenience rather than people living in their homes. No tenant should have to keep chasing, arguing, and complaining just to receive the service they are entitled to.
Agent replied · 13 October 2026
Hello, Thanks for getting in touch. We're sorry to hear that you're unhappy with the service you've received. If you'd like to discuss this further, please call us on 0330 175 9540 and we'll be happy to help. Thanks.
1/5
GoogleDoesn't even deserve 1 star
Agent replied · 11 June 2024
Hello, Thanks for your feedback. We are sorry to see that you have given us a 1-star review, if you would like to discuss this then please email us at enquiry@incommunities.co.uk or call us on 0330 175 9540.
1/5
GoogleThey don’t deserve any star . Incommuties company need to close down is a very disgusting they don’t care even if you called them emergency they don’t turn up . I called them for the pee tht was dropping from upstairs to my bathroom. The wall was wet and smelling , pee was all over my bathroom. When I called them they come around 2am while people were sleeping they can’t fix it 😭. I hate this company. They just want our money 😔
Agent replied · 16 April 2026
Hello Jay-Tee, We are sorry to read that you've not had a good experience with our emergency repairs. We are interested in finding out more. Please call us on 0330 175 9540.
5/5
GoogleLeading social housing landlord
Agent replied · 13 October 2026
Hi Scott, Thank you for your review and for your kind words. We're proud to provide homes and services to communities, and we appreciate you taking the time to leave your feedback.
1/5
GoogleWould give no stars if possible they don't sort repairs out properly have a rat infestation in the loft pest control came just put some bait down but rat still there also had a leak from my toilet plumber just changed the flush unit but toilet still leaking and when you ring repairs they say someone will come out and most times they don't.
Agent replied · 16 April 2026
Hi Alex, We are sorry to see that you are still having issues, please call us on 0330 175 9540 so we can help.
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Questions about Incommunities Ltd
Which Incommunities Ltd office has the most reviews?
Shipley has the most, with 372 reviews rated 2.6 out of 5, followed by Batley with 26.
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