Incommunities Ltd reviews

★★★★★ 1/5

Trustpilot

Go all the way people

Incompetent, one star so that I can proceed. Recent Housing Ombudsman Service response. SERVICE FAILURE, MALADMINISTRATION. That is from one of my complaints about the conduct of staff, lack of service and support , they were made to make an apology plus more.. Incommunities use and abuse the system and after stage 2 they state you can go to the HOS, do it !! I know the complaint process can be stressful and sometimes you think what the hell, Im not taking it any further, or can't be bothered. No ! do not leave it, this is what they rely on. The HOS will help if Incommunities Ltd fail you. The more you report the more the HOS will see this Association for what it really is. Incommunities Ltd have the authority to act on many of your issues but refuse to do so. Give them the reputation they deserve, take it all the way to the Ombudsman Service. As long as you have the evidence, they will do what is right and legal. Im on my second complaint due to not following the requirements of the first. Shame on you Incommunities Ltd. I will not stop until you stand by your responsibilities.

HELEN · 29 May 2026

★★★★★ 1/5

Trustpilot

Increase from £142 pw to £187 pw!!!!!

Service charges went up over DOUBLE to leave my weekly charges at £187.50 for a s**tty flat in a s**tty rundown high-rise. Heroin addicted neighbour got literally suspended from his outside window on the 6th floor by his drug dealer, there was urinating in communal areas, constant source of chaos, Incommunities did nothing. I was told as Im not on benefits they cant relook at the rent increase from £142 a week to £187 I just have to pay. They do absolutely NOTHING to support tenants who actually work. Ruth House is an absolute HOLE, filthy, full of litter everywhere inside and out, dumpsters left overflowing and they want £187 a week!!!! I managed to find somewhere else (much nicer for £100 a week obviously with a different housing association) or they would have made me homeless. I had heating in both bedrooms that never worked for two years, an extractor that never worked in the bathroom from the day I moved in, repeatedly reported, nothing ever done. They are disinterested, profiteering rogues. Ruth House especially is a dump and not worth almost £200 a week for the "privilege" of living in that s**thole. KEEP AWAY FROM INCOMMUNITIES

Michelle · 18 April 2026

★★★★★ 1/5

Trustpilot

My boiler was leaking water

My boiler was leaking water, they told me to contact national grid to make sure there was no gas leak (which national grid came out quickly). There was no gas leak but they informed me my boiler and gas was unsafe to use so they capped it off. Contacted out of hours repair from incommunities again for someone to come out and fix the boiler as I have 4 children including an 11month old and a disabled child, they then proceeded to tell me it would be within 24hrs and upto 20:30pm on an evening which is wild as this would disregulate my disabled child and he has school the next day but as normal the have zero cares in the world about this and basically told me they couldn’t bring the time forward (2hours) that was all I was asking for them not to come after 18:00pm on an evening as this is when I get my disabled child and baby calmed down and ready for there bedtime routine. There is no care or consideration for people’s circumstances and what effect this has on children. I was asking for it done immediately even though it’s freezing just for them to take into consideration that my children have routines and bringing my disabled child out of his routine will cause him not to sleep.

Alexandra · 12 April 2026

★★★★★ 1/5

Trustpilot

I was living in a nightmare where…

I was living in a nightmare where neighbour below me and his surrounding gang of neighbours were physically and verbally abusive from moment I moved in to the day I left stating I was to posh because I tended to garden and had new car and complained about the noise, weed smoking and damaging my garden in spite. Ive had my car vandalised fencing ripped down hit over head with a bar. At first Incommunities took interest with even one of the senior housing officers viewing my cctv saying worst she’s ever seen in the 15 years of job and it’s criminal not just anti social. Police were useless even with cctv of criminal damage, threats and assault. Was promised the ring leader was going to be served an eviction order but to this day what I can gather he’s still there. The main anti social officer was in constant contact with me about the main offender and was disgusted with his higher up boss and Incommunities as a whole. In end he got them to offer an emergency move with promise of cost for removal, compensation of the money I spent (£1000) carpeting and promise as soon as I left proceeding with eviction of neighbour. Non of them promises came to fruition and I was left out of pocket and feeling like they took the easy option instead of protecting the victim. Oh and I forgot to mention police and Incommunities strongly advised me not to live in property until they finally offered me a emergency move, so for 6 months out of the year I was there I only visited to collect post and even when I did that my car was subject to eggs and threats and abuse. All in all the flat they moved me to is no where near as spacious or up to the standard of where I moved from. Incommunities has has a nerve to have a cut out slogan in their main reception that states and I’m generalising here as can’t fully remember “here to serve and make you feel safe in your home” I pointed this out to Neil Powel the anti social officer and he agreed and all he could do was apologise for the mental and physical torture I was left to deal with alone. Tbf Neil was the only one who pushed and fought my corner but was blocked at numerous turns, the guy even helped me pack in his own time and came to visit me to see how I was settling in again in his own time and I’m grateful for his empathy. I wish I had of contacted my mp and highlighted all the failures and neglect Incommunities and police did but mentally I was exhausted.

Neil · 14 January 2026

★★★★★ 1/5

Trustpilot

We get a letter saying don't feed the…

We get a letter saying don't feed the birds as there's rat's in gardens people ring you and tell you certain people are still feeding birds yet nothing done. Obviously 1 rule for certain people who are still feeding birds Incommunities you are a joke why do people get away with not abiding by what has been asked this is regarding Seven Oaksmead Allerton Bradford BD157LL.

Tracy · 1 April 2026

★★★★★ 1/5

Trustpilot

3 years and still mothing done to sort…

3 years and still mothing done to sort out the door that leaks when it rains and the windows that are done its a joke house is freezing and all you get told but the rude people there is put your heatimg on loke i aint done that and what is the point as the house hold no heat so iff there gonna pay my heating then how can i keep it on all the time becouse as soon as its off is freezing in seconds there so useless and just want to take money and not sort anythink out well you will be getting a big shock when your getting billed fir new windows and doors you shoul off replace on the 1st place and nobody at this company want to help mot even the builders csn do there jobs proplu useless the lot off them

Brian · 6 November 2025

★★★★★ 1/5

Trustpilot

Incommunities takes in ASB tenants and…

Incommunities takes in ASB tenants and seems to just enable them in doing more ASB. When you complain about ASB tenants they first say they will help you, then they ignore you, and if you keep complaining they start lying and making excuses. Oh we didn't respond for 3 months because this staff member was ill - well why didn't someone else do it then? And when they respond, they ignore all of the evidence (CCTV) and refuse to do anything.

Mark · 17 May 2025

★★★★★ 1/5

Trustpilot

Beware of Incommunities!

Beware of Incommunities!! they're a criminal company who partner with the authorities to go in your home without your knowledge or consent! If you see evidence that someone has been in your home while you're out then put secret cameras up around your home to catch them in carrying out illegal acts against you in your home. They will also put racist antisocial neighbours to live nextdoor to you to make your life hell and shorten your life expectancy with all the stress and distress, if you complain be prepared for them to take the neighbour's side. And don't be mistaken into thinking that once you flee for your life that that'll be the end of it, no, they'll pursue you after you've left and years later when your children are grown up then they'll go after them too. And they'll find ways around international laws there to protect citizens by displaying a fake ads for your adult child to apply for thus giving up their personal details for them to use to target them in their home and in their job. Oh and don't bother changing your locks, they'll still manage to get a copy using all sorts of tactics including going in the house while your 15yo is upstairs play on his PlayStation if he hasn't followed your instructions to lock the door behind him when he gets in from school. Other tactics could be to go in your workplace/college and wait for the fire drill then go in your bag, or they'll pickpocket your keys

Dann · 20 May 2024

★★★★★ 1/5

Trustpilot

Incommunities

Incommunities say they are positive about disabled people, but they are not they don't care as long as they receive their rent.po

Wendy · 31 March 2026

★★★★★ 1/5

Trustpilot

Absolutely awful.

I have lived in my incommunities flat for 10 years and the flat and area itself are actually perfect for me, that would be if they actually fixed things.

Michael · 21 January 2026

★★★★★ 1/5

Trustpilot

The controller taking over incommunities

I would write this review with no stars because that what incommunities deserve.

Wendy · 14 May 2026

★★★★★ 1/5

Trustpilot

This company is not fit for purpose the…

This company is not fit for purpose the CEO is has much use as a chocolate teapot we have damp and ant infestation they have sent 7 surveys out and they all say the same it's your rendering So what are you going to do about it Usual nothing from incomunties I like to know we're my rent is going Answer your CEO paying to sit on her bottom and drinking fancy coffe or tea and letting her educationally sub normal people deal with it I've had ant infestation for 4 yrs and the answer is we don't come out to ants fly's and now we have pest control out and it's now winter so the ants don't come out and play I've had to get my local councillor involved and environmental health so come this summer they be back unless they don't do job properly The entire avenue are suffering from rendering issues now 1 of the surveyor said on 17/4/2023 that the rendering was signed off to be done in 2020 were now in 2024 and still no joy our housing order came round last Fri the 12/1/24 and 4 residents raised this issue and all she said well the regeration team have been informed and yet again nothing so whats the point of having a housing officer if she doesn't get listened to is it job creation We have had 5 houseing officers in last 5 yrs which to me speaks volume

Gordon · 16 January 2024

★★★★★ 1/5

Trustpilot

Incommunities needs to be shut down

Incommunities supports, agrees with, and enables, anti-social behaviour; ranging from threats, to criminal damage, to violence.They relentlessly lie and discriminate against us. They victimize, harass and bully us.We have sent three formal complaints, more than 50 emails, and many CCTV and audio recordings. Incommunities told us that we had reached the end of their "complaint procedure", in spite of the abuse and violence continuing. In the case that they feel like responding to this as they did with my Google review; know that they have no intent to help us.

Liam · 28 November 2023

★★★★★ 5/5

Trustpilot

I communities are so very good and very…

I communities are so very good and very helpful

Susan · 28 April 2026

★★★★★ 1/5

Trustpilot

Worst housing standing

Worst housing standing. Contradict everything they stand for. Incompetent and waste of tax payers money. Do nothing as a housing in respect of drugs , repairs or harrasment and domestic violence. Should be shut down as a housing.

Jacqueline · 17 June 2025

★★★★★ 1/5

Trustpilot

Needs investigating

Incommunites needs investigating there shocking from there houseing officers to houseing managers they can't seem to tell the truth nearly 4 years I've had problems with a neighbour they do nothing they even mocked my heath issues there shameful

Paul · 13 May 2025

★★★★★ 1/5

Trustpilot

Shocking company!

Shocking company!! Take your money and dont refund you, properties are not has described and housing officers that are pushy pressure you into giving them your money!! AVOID!!

JIMMY · 29 August 2025

★★★★★ 1/5

Trustpilot

Awful corrupt company which needs shutting down.

Incommunities does NOTHING about anti social behaviour. We have had a terrible few years, we have sent clear cctv evidence showing continued threats of violence but Incommunities side with the abusers. Every incident has been unprovoked on our part. The abuser ALWAYS has an excuse.

Maria · 29 January 2024

★★★★★ 1/5

Trustpilot

Disgusting housing association shouod…

Disgusting housing association shouod be closed down, no customer service to vunerable adults, advertise homes on bradford homes with zero intention of taking off the homes or offering to anyone, managers clueless, complaints ignored, reported to ombudsman and papers

L · 21 May 2024

★★★★★ 1/5

Trustpilot

A major investigation, benefit fraud

Back again guys!! after 3 whole years of garbage.

BO · 18 June 2025

★★★★★ 1/5

Trustpilot

‼THEY WANT ASB & DRUG USERS ONLY‼

I Honestly Don't Know What To Say. Just Incase I Accidentally Make Incommunities Look Almost Decent.

Wayne · 5 March 2024

★★★★★ 1/5

Trustpilot

Truly awful.

Rich · 7 November 2025