1/5
Rude and they dont fo any repairs and they charge you for the privilege
Trusted Agent profile
★★★★★
375 reviews across 3 offices and 2 platforms
Incommunities Ltd has three offices, in Shipley, Batley and Leeds. Together they have 375 reviews on two platforms, rated 2.5 out of 5 overall.
348
Reviews on Google
All 3 offices
27
Reviews on Trustpilot
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Incommunities Ltd's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Rude and they dont fo any repairs and they charge you for the privilege
1/5
Wouldn’t even give any stars! Worst housing association they don’t support you , don’t deal with neighbour disputes good enough , you could get bullied by neighbours have depression and anxiety (with proof) have emotional distress from neighbours and they wouldn’t do anything to support you or help you to move . They also don’t ring you back within the deadline of when they are supposed to if you have any complaints to raise. YOU GET MASSIVELY SHRUGGED OFF BY THEM.
3/5
Get three stars because I have a safe and secure home. Lose two because I have found that it really does depend on the tenant on what you get. My neighbour, new path, washing poles, shower room, new shower, new boiler, paths relaid all within a few days. I have made two requests in four years, one ignored, the other ‘down to me’ and my boiler which is apparently ‘on the list’ four years and counting. Oh and if I complain - The wrath of the housing officer comes down on me. So sit quietly, pay your rent don’t say a peep. Gone through Occupational Health - they can’t/haven’t explained why some neighbours get things immediately and others are ignored for months. If Occupational health can’t help I am to put in a request and then buy myself. For a washing pole!!!!! And something that will help me get to my accommodation. Imagine if they don’t give permission 😂😂😂
Hi Tina, Thanks for your review. We are interested in finding out more. Can you please get in touch so we can help. Please call us on 0330 175 9540 or message us on Facebook https://www.facebook.com/IncommunitiesHA/
1/5
Would give no stars incompetent worst housing standing. Always have an attitude think they are better than anyone else and untouchable. Do nothing on repairs leave people not able to shower for 2 yrs. Go through ombudsman waste of time up each other's backside. Do nothing on d.v favour certain tenants over everyone else as they used to work for them. Do nothing on assaults. Only bothered about money and their reputation which in my eyes they don't have only reputation is destroying people's lives and health. If your face fits then you may get help.
Hi Jackie, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the concerns you've raised. We take all feedback seriously and would like the opportunity to look into the matters you've mentioned in more detail. Please contact us with further details by calling us on 0330 175 9540, so we can investigate.
5/5
I would like to thank your gardeners who have gone and done a wonderful job removing all the old ivy bush and other bushes that have grown out of control very polite well mannered and can't do enough for me the tennent, very pleased and thankyou again job well done
Thank you for taking the time to leave this review. We're delighted to hear that you're pleased with the work carried out by our gardening team. We'll make sure your kind words are passed on to them. We know how much a tidy and well-kept outdoor space can make a difference, and it's great to hear that the team were polite, helpful and did such a good job. Thank you again for your feedback and for recognising their hard work.
1/5
If they could get zero they would
If they could get zero they would They never fix nothing so have a disrepair claim against them and still cutting corners thats without the constant antisocial behaviour and racial abuse as well as being physically attacked outside my home by neighbours who aren't on the tenancy but live their anyway The whole team have failed my family Absolutely shocking never get an incommunities property ever avoid at all costs
1/5
Don't get your hopes up with any complaints with incommunities as they just egnore you 2 months and still no reply. If could give zero stars i eould the company needs closing down as totally incompetent. They will also block you from there socials just do you can not complain or contact through those. Only way you get anything fone by thrm is complain to ombudsman services
Thank you for sharing your feedback. We're sorry to hear that you've had a negative experience and feel that your concerns have not been addressed. We understand how frustrating this must be and appreciate you taking the time to tell us about it. We take all complaints and service concerns seriously and would like the opportunity to look into the issues you've raised. Please contact us on 0330 175 9540 with your name and address so we can investigate further.
1/5
Interference from Beverley Housing Manager
I am writing this review about Beverley the Housing Manager, in Great Britain,because of her interference with my doctors and having to change my doctors I am now getting my medication later than I should be and am in pain. Hope she is happy now but she will be to busy helping the controller at 30 Yewdall Way to bother about my health conditions just like Incommunities all they bothered about is money.
1/5
Awful
Hi Helen, Thank you for your feedback. We're sorry to hear that you've had a poor experience. If you'd like to talk to us about what happened, please get in touch.
4/5
Good parking, nice and central. Building accessible.
Hi John, Thank you for your review. We're pleased to hear you found the parking convenient, the location central and the building accessible.
1/5
After weeks of trying to contact incommunities I finally managed to get through to one of the operaters now the way this lady managed the call was appalling she was rude arrogant and didn't seem to know what she was doing and couldn't wait to put the phone down i also want to say your supposed to be a kind caring organization understanding towards people who especially suffer from disabilities I have recently spoke with my income officer regarding my rent account i have had letters saying I could be removed from my property for not paying the service charges now when thier was an electrical test done at my flat because I didn't attend due to funerals I had to attend they slapped a 450 pound fine on in the end I actually did attend it so it looks alot worse on my account when this got added on no compassion what so ever infact didn't the courts add this fee on from the company incommunities sent out not to mention where I live people are drinking smoking llegal substances I put a complaint in regarding this matter which got looked in to for a while it went but comes back again
Hi Gav, Thanks for getting in touch. We're sorry you've had trouble getting through to us. We're currently making updates to our telephone lines, which may affect our service. If you're still having trouble getting through, please email enquiry@incommunities.co.uk or send us a message on our Facebook page. Thanks.
1/5
Landlord Harassment
Landlord Harassment, as a person that is aware of my rights as a tenant. Challenging decisions made with evidence to support my claims , is called evidence gathering. Sensor cameras does not mean 24/7 surveillance, it means someone has come close to my camera to have triggered it. Educate yourselves on sensor cameras, it may prove to be highly relevant in legal proceedings. You have seen what my camera has seen. you are aware my camera DO NOT, invade privacy of my neighbour and is not pointing directly at their home. Your warning letter is a retaliatory act to ‘silence me’. Your bullying behaviour and Conduct has now turned into Landlord harassment, Your revenge from my complaint to HOS could not be clearer. My contact with the TRO and RSH is showing the regulators what kind of association you are. This review is purely for the public to read my opinion and it is, in their best interest to thoroughly investigate this Social Housing Landlord before signing a tenancy agreement. There are regulators out there to contact before you leave your home voluntarily .Bullying landlords push you to leave over their lack of support. You have rights as a tenant, seek them out . Go to the CAB , TRO and Report their failures to the RSH, and HOS . In my case this Association has not adhered to their responsibilities that are written in my contract . The law is that after a formal warning letter, they can go for a section 8 Ground 14. This is a discretionary eviction, I have an abundance of evidence to contradict them in legal proceedings, I have logged and kept every correspondence between us. This review is not to incite, or encourage the public , it is my personal opinion on the Social Housing Landlord and my own experience with them as my Landlord.
1/5
Concern About Double Standards and Inconsistent Rules Applied by Housing Officers
I would like to raise a serious concern regarding what appears to be inconsistent standards and different rules being applied by different housing officers at Incommunities. When I previously attempted to do a mutual house exchange, my property was inspected very strictly. During that inspection, attention was given to every small detail. For example, even minor scratches on the door frame caused by my cat were pointed out. Loose door handles were also noted, and I was told repairs would need to be arranged. I was also informed that an electrical safety check was required before any exchange could proceed. Unfortunately, that exchange did not happen. Later, I attempted a second house exchange. This time, the property I was considering moving into was in a very poor condition, damaged doors, a hole in the ceiling, and several other obvious issues. I asked the other tenant to check with their housing officer whether repairs would be carried out before the exchange. The answer was no. This raises an important question: why are completely different standards being applied to different tenants? Why was my property inspected so strictly, with even the smallest issues raised, while another property in significantly worse condition appears to be allowed without repairs? Is there one official policy at Incommunities that applies equally to all tenants, or does each housing officer make their own decisions independently? As a tenant, I find this inconsistency very concerning. I would like a clear explanation regarding what rules actually apply to mutual exchanges and why there seems to be unequal treatment depending on who the housing officer is.
1/5
Rating only, no written review.
Hi Frank, We are sorry to see that you have left us a 1-star review. If you would like to discuss this further, please call us on 0330 175 9540. Thanks.
1/5
Carbon monoxide leak. My elderly mother's visiting, and they left us waiting for an engineer for over 24 hours with no heating or hot water. Update: Now it's been over 48 hrs.
Thanks for getting in touch. Our emergency repairs service is available 24/7, please call us on 0330 175 9540
5/5
Can you tell me why I have to put my date of birth a my post code, when I cannot do this I wait so I get music playing instead no one answers phone
Hi Barbara, Thanks for getting in touch. We're sorry you've had difficulty getting through to us. We're working hard to improve this. We ask for your date of birth and postcode so we can verify your details and help you more quickly. If you're still having trouble getting through, please email enquiry@incommunities.co.uk or send us a message on our Facebook page.
4/5
Front door entry didn't work
Hi Sue, Thank you for your feedback. We're sorry to hear that the front door entry wasn't working. If you'd like to speak to us, please call us on 0330 175 9540 or send us a message on Facebook: https://www.facebook.com/IncommunitiesHA/
1/5
Absolutely disgusting my housing manager does not and won’t return calls contacted local mp let them be dealt with another way.
Hi Mary, Thank you for your feedback. We're sorry to hear you've had this experience and that you've not been able to get the response you were expecting. We'd like the chance to understand more about what has happened and see how we can help. Please call us on 0330 175 9540 or send us a message on Facebook: https://www.facebook.com/IncommunitiesHA/ with your details.
1/5
Incommunities don't care at all, I have had issues with my neighbour at 30 Yewdall way Bradford BD10 8EE for over four years now and complaining about her that long, even getting the police involved but they still take her side, she is a controller and definitely as the incommunities under her control. I live in my bedroom because of illness but the controller is complaining about the noise from my TV, I have an hearing problem from wearing ear buds from the years of banging doors and banging furniture around she as been doing. she will not sleep in her bedroom because of the ghost of the man that lived there before her but that's not my fault, I should not have to suffer under her control I should be able rest in my own bedroom without been told by her what I can do and what I can't. Wendy Tuddenham.
Hi Wendy, Thanks for getting in touch. We have asked your housing officer to get in touch with you to discuss this further. Thanks.
1/5
I pay 20 pounds a month for my garden…
I pay 20 pounds a month for my garden to be done I pay this for nothing my garden is full of nettles and the tree at back of my bungalow has grown so big it is tapping on my kitchen window when it’s windy this social housing is discusting charging 20 pounds a month to just cut my grass with a strimmer I want my garden sorted properly discusting housing association hold your he’s up in shame
1/5
i wish i could leave zero reviews
i wish i could leave zero reviews. i was moved into property after an extremely dangerous situation. i have since i moved in had to suffer from ASB from next door. i live with my small child and i have been abused and driven to want to take my own life. incommunities do not care. i am awaiting a case handler with the HO. the most recent is granting permission to next door to run a food business !! because of her religion. i am done. i now have rats in my beautiful garden and the noise + smell of cooking all night is unbearable. this elysian fields , LS16, Leeds. they are a profiteering disgrace. they gas light and favour people and just care about rent - i have to keep fighting as i want to leave safely in peace and allow my child to have a childhood - not determined what next door do. i wish i could give zero stars - for such vile disgusting HA
5/5
Who have taken over Chippindale Court in menston and when I emailed you about setting up direct debit your reply was very helpful, and when I spoke to the our Neighbourhood Housing Office she was very helpful, and you are there to help your tenants
Hi Susan, Thank you for your review. If there is anything else we can help with, please call us on 0330 175 9540.
5/5
Rating only, no written review.
Hello Yumn, Thanks for your review.
1/5
On 3rd day of waiting for council to repair a leak ive had no hot water for 3days now and still pissing water out ofy boiler i cant find the stop tap.
Hi Helen, Thanks for getting in touch. Please call us on 0330 175 9540 to discuss this, our emergency repairs service is available 24/7
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Shipley has the most, with 372 reviews rated 2.6 out of 5, followed by Batley with 26.
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