Trusted Agent profile
★★★★★
122 reviews across 6 offices and 4 platforms
Ibbett Mosely has six offices, in Westerham, Sevenoaks, West Malling, Borough Green, Otford and Tonbridge. Together they have 122 reviews on four platforms, rated 4.2 out of 5 overall.
98
Reviews on Google
All 6 offices
1
Reviews on Facebook
All 6 offices
1
Reviews on Yell
All 6 offices
22
Reviews on Trustpilot
Business-wide
Ibbett Mosely's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GooglePractices without the use of TPO regulations, Offer accepted on a property, marked as sold STC, 6 days pass with constant contact zero issues. Go on holiday to find they have un-accepted the offer and decided to allow a further viewing, disclosed the original accepted bid and sold to an alternative “customer” “Too busy” to let the purchaser know they are no longer the purchaser and that they had been unsuccessful with their successful and accepted bid. “These Things happen”
5/5
GoogleGreat Estate Agents, brilliant communication, they were very helpful every step of the way. The staff are fantastic, Tara, Helen and Ian. I would highly recommend Ibbett Mosely.
Thank you Katie 🥰 Enjoy your new home 🏡 …
2/5
TrustpilotDisappointed with Ibbett Mosely and wouldn’t use again to sell
Used Sevenoaks branch to sell a property last time and was excellent. Decided to use again, given previous experience and brand reputation but was disappointed and felt like was mostly chasing. When first met with Greg explained there were three properties that that were already on the market that was interested in - despite that, wanted to “test the market” and over price our house which potentially left us missing out on these properties we had seen. Listing was put up very rushed and contained multiple errors when listed live, even after requesting changes from draft brochure not all had been made - after a number of calls and emails, was then unable to contact the branch as gone on a staff party! Had a few viewings, which were time wasters. 2 cancelled viewings which is frustrating for a seller especially with one given 15 minutes notice when spent hours getting the house to a presentable state for a viewing. Requested to update our photos which only Greg could do - Greg didn’t seem to respond to any emails or requests from office. Eventually Gail figured out how to do it. Asked multiple times if our house could be listed in other local branch windows - never got a response and could see it wasn’t in any other branch windows. I asked if would be able to put our house on a promoted listing on Right Move - after a number of times requesting via email to Greg (never replied) and calls with the office eventually got a response nearly ONE MONTH later! There would be a cost to us of £120 - when selling a house with a different estate agent never had to pay this and other agents spoken to seemed surprised asking for us to pay this. When dealt with Gail and Beverly they were excellent, very friendly and professional. Provided viewer feedback timely. Gave notice to cancel our contact and take house off the market, a week later it was acknowledged. Thought might have had a follow up courtesy email or call but never asked why.
1/5
TrustpilotA company that Practices illegally
A company that Practices illegally, the Vendors or buyers are not important to the people who work for them. The principles of purchasing and selling set out by TPOS - Which is not used within this business similar to travel agent not being Abta protected
5/5
GoogleTara and Helen were always glad to help with any queries we had relating to our purchase on one of their properties. Most professional agents I have dealt with.
Thank you Karen, that’s lovely to read and we’ll be sure to share your positive comments with our team. Wishing you both every happiness in your new home 🏡 …
5/5
GoogleVery good and fast communication throughout the purchase process. Everything handled professionally.
Thank you for your kind words and trust you are settling in quickly. Cheers to new beginnings in your beautiful home! :)
1/5
GoogleIf I could give zero stars I would. I called to cancel a viewing which was quite last minute and apologised for the short notice. I was called by Gregory Charteris who berated me for cancelling at short notice and tried to make me feel guilty that the vendor had gone to the trouble of cleaning his home. His behaviour was appalling and I don't think he would have spoken to me this way if I were a man. I have tried contacting Ibbett Mosely to raise my concerns about this unprofessional behaviour, but have had no response.
5/5
GoogleWe had a wonderful viewing experience with LuLu. As far as agents go she was exceptional, she showed us around two homes in an informative and knowledgable way that did not feel salesy at all. She knew so much about each home and its respective area too, we haven’t made a decision but would feel very comfortable offering and proceeding with her, as she was such a dream to work with. People like LuLu are hard to find in the property industry, she is a real credit to this company.
5/5
GoogleTim from Ibbett Mosely was a real help, we purchased a flat and the vendors hired Ibbett Mosely as their estate agent. Tim was a fast replier, was always ready to help arrange surveys etc and in the end was the only person who could get through to the vendor’s lawyers to make sure we exchanged. Thanks Tim!
5/5
GoogleTim at Ibbett Mosely was great to work with and all we could have hoped for to help us sell our property. I've had bad experiences with estate agents before, and working with Tim was a relief. He talked straight, kept us informed at every step, and offered invaluable advice to help us navigate the entire process of selling our flat smoothly. His photos were fantastic, great communication and his guidance made a real difference. He genuinely cared about getting the best outcome for us.
5/5
GoogleFrom start to completion Tara kept me informed, everything Progressed at a good pace and completed in 40 days. Everyone acted in a professional and friendly manner at the Westerham office.
Thank you Peter for your kind words. Pleased our team could help sell your property so swiftly and efficiently.
5/5
TrustpilotGail and Deborah were fantastic in…
Gail and Deborah were fantastic in their support of the sale of two houses for us. Throughout the entire process they kept us updated, negotiated on certain aspects with extreme professionalism and were really invested in our move going above and beyond on so many occasions. A really personal service which is what we wanted, I would wholeheartedly recommend Ibbett Moseley
5/5
GoogleMany thanks to the Team at Ibbett Moseley for a helpful service selling a house recently. I was not living locally, but they looked after all aspects and were helpful in addressing market challenges and getting a result.
Thank you Nic, we love to help!
5/5
GoogleA huge thank you to Lulu, Trudie, and Greg for their outstanding work on our home purchase! The team made the entire process stress-free by providing us with regular updates every week, so we always knew what was happening. We truly appreciated their transparency and dedication. Additionally, it was always a pleasure having house viewings with Lulu. Her professionalism and extensive knowledge of the properties really stood out and made the experience even better. I highly recommend this amazing team for anyone looking to buy/sell a house!
5/5
TrustpilotFantastic service from Ibbett Mosely
Fantastic service from Ibbett Mosely, West Malling. Deborah, Gail and Bev accompanied all the viewings and kept us up to date. Had offers of full asking price in 15 days. Was great to be able to pop into the office for reassurance. Would definitely recommend.
4/5
GoogleRating only, no written review.
Thanks for your review Antonio. We don't have your details on file so can't connect how we worked with you but hope that we were able to help.
5/5
FacebookWe bought a house from Ibbett Mosely and were really impressed with the communication and updates as we had a stressful time with the solicitors we picked, Ian From Ibbetts really helped put our mind at ease and push the sale through.
5/5
GoogleThe BEST estate agent we have had. And I don’t say that lightly. Communication is great, they always call you back and keep you in the loop about those viewing your property, which I have found a rarity with other agents but equally they …
Thank you so much for your kind words, always happy to help - hope you and your family settle quickly and the new property feels like home in no time at all 🥰 🏡 …
5/5
GoogleGreat service and would highly recommend. Trudie in particular was great to deal with. Sold and completed in less than 2 months! Thank you
Thank you, Ross, for such a lovely review.
5/5
GoogleFrom first meeting Harry I only got great vibes and someone I could trust and made viewing properties relaxed and enjoyable. Even at times when things were stressful he was chilled and never applied pressure but only wanted to find solutions to help all parties involved. Thank you for everything Harry.
Thank you Grant, its our pleasure to help
5/5
GoogleMike, Sue and Harry managed the sale of our property in Sevenoaks. Their guidance and support throughout the sales process was invaluable. They helped us to achieve a great result and were responsive and reassuring at each step of the journey. Highly professional and highly recommended!
Thank you Paul. We really appreciate your feedback
5/5
GoogleGreat agent..motivated and very good communication. Was pleased how the purchase went. Happy to recommend them
5/5
GoogleRating only, no written review.
:)
5/5
GoogleGreat estate agent to do business with, the staff are very professional and make selling your home an easy task .
Thank you Richard for your kind words. Pleased we could help sell your home :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Westerham has the most, with 52 reviews rated 4.6 out of 5, followed by Sevenoaks with 49.
The six Ibbett Mosely offices, by town:
