Ibbett Mosely reviews

★★★★★ 5/5

Google

We recently bought a house from Ibbett Mosely and had such a fantastic experience. From my first phone call to Tracy to find out more information about the house to exchanging and completing we couldn’t have asked for a more professional, personable and communicative team. Deborah’s communication was exceptional, she worked so hard to make sure the sale went through at a time that suited both her buyer and us. At times when we thought the chain might wobble Deborah went out of her way to reassure all parties and make sure we were all on the same page, if it wasn’t for Deborah I think we would still be yet to exchange as she really pulled the whole chain together. I would recommend Deborah and her team to anyone who asked, they are just brilliant. We would use them ourselves if we were to ever move (which we won’t as the house they found us is so wonderful!)

Cia · 16 April 2021

★★★★★ 5/5

Google

This was out first house sale which was overseen by Deborah, who was incredibly approachable, patient and helpful. Deborah and her team couldn't have done enough for us to ensure a smooth transition in selling our property from start to finish. They were great at keeping us up to date with the whole process and answering any questions, no matter how small. Couldn't recommend enough. Thank you again!

Sam · 16 April 2022

★★★★★ 5/5

Google

This was out first house sale which was overseen by Deborah, who was incredibly approachable, patient and helpful. Deborah and her team couldn't have done enough for us to ensure a smooth transition in selling our property from start to finish. They were great at keeping us up to date with the whole process and answering any questions, no matter how small. Couldn't recommend enough. Thank you again!PositiveResponsiveness, Quality, Professionalism, Value

Sam · 27 August 2021

★★★★★ 5/5

Trustpilot

Gail and Deborah were fantastic in…

Gail and Deborah were fantastic in their support of the sale of two houses for us. Throughout the entire process they kept us updated, negotiated on certain aspects with extreme professionalism and were really invested in our move going above and beyond on so many occasions. A really personal service which is what we wanted, I would wholeheartedly recommend Ibbett Moseley

Peter · 28 October 2024

★★★★★ 5/5

Google

My husband and I recently sold our house through Ibbett Moseley. From the very beginning, they were efficient and friendly and made the process very smooth. They booked in viewings on the very first day the house went on the market. They always answered emails and picked up the phone. Our house sale got a little complicated with 7 houses in the chain, but Ibbett Moseley kept us informed throughout and made the experience a lot less stressful that it could have been! Thanks to them, we are in our new home for Christmas! Would recommend to anyone.

Christina · 14 June 2023

★★★★★ 5/5

Trustpilot

Great service and lovely staff

My husband and I recently sold our house through Ibbett Moseley. From the very beginning, they were efficient and friendly and made the process very smooth. They booked in viewings on the very first day the house went on the market. They always answered emails and picked up the phone. Our house sale got a little complicated with 7 houses in the chain, but Ibbett Moseley kept us informed throughout and made the experience a lot less stressful that it could have been! Thanks to them, we are in our new home for Christmas! Would recommend to anyone.

Christina · 19 December 2022

★★★★★ 5/5

Google

Deborah and the team have been brilliant from the moment we spoke to them right up until the completion of the house. We were outside of the area and had to sell remotely during the pandemic. They handled everything smoothly and with COVID safety in mind. We cannot thank them enough for their professionalism and warmness.

Elaine · 16 April 2021

★★★★★ 5/5

Google

Ibbett Mosely were absolutely fantastic throughout the whole selling process. They kept us up to date with all of our viewings, and managed the whole selling process in an extremely friendly, professional and efficient manner. We just wish all the sellers in our chain had used them! I would highly recommend Deborah and the team.

James · 16 April 2021

★★★★★ 5/5

Google

Deborah and her team were first rate in handling our sale which turned out to much more protracted and difficult than we first thought and steered it through to completion in the end. They kept us informed at every stage and were proactive and professional at all times. We would recommend them very highly.

David · 16 April 2021

★★★★★ 5/5

Google

Best Real Estate Agency in Kent! Thanks to Deborah and team in West Malling for all their assistance with marketing and sale of my property. Professional, helpful and they provide excellent advice. Could not recommend more highly and have dealt w them twice over past 7 years and they have been outstanding each time. Thanks very much

Liesa · 16 April 2020

★★★★★ 1/5

Google

Practices without the use of TPO regulations, Offer accepted on a property, marked as sold STC, 6 days pass with constant contact zero issues. Go on holiday to find they have un-accepted the offer and decided to allow a further viewing, disclosed the original accepted bid and sold to an alternative “customer” “Too busy” to let the purchaser know they are no longer the purchaser and that they had been unsuccessful with their successful and accepted bid. “These Things happen”

James · 19 March 2025

★★★★★ 5/5

Trustpilot

Professional, personable, exceptional communication.

We recently bought a house from Ibbett Mosely and had such a fantastic experience. From my first phone call to Tracy to find out more information about the house to exchanging and completing we couldn’t have asked for a more professional, personable and communicative team. Deborah’s communication was exceptional, she worked so hard to make sure the sale went through at a time that suited both her buyer and us. At times when we thought the chain might wobble Deborah went out of her way to reassure all parties and make sure we were all on the same page, if it wasn’t for Deborah I think we would still be yet to exchange as she really pulled the whole chain together. I would recommend Deborah and her team to anyone who asked, they are just brilliant. We would use them ourselves if we were to ever move (which we won’t as the house they found us is so wonderful!)

Cia · 26 March 2021

★★★★★ 5/5

Google

We used Ibbett Mosely (West Malling) to sell our house in Leybourne. We achieved a quick sale at the full asking price. Deborah and her team couldn’t have been more professional and attentive through the whole transaction. We would highly recommend them to anyone.

James · 12 August 2021

★★★★★ 5/5

Google

We cannot thank the West Malling branch of Ibbett Mosely enough. Deborah and her team have gone out of their way to support us with our house sale and continue to do so with the preparations for our imminent move. Despite selling during …

Beth · 16 April 2021

★★★★★ 5/5

Trustpilot

Professional and helpful service.

I cannot rate Ibbett Mosley’s West Malling office highly enough. Deborah and Jules were extremely helpful and professional throughout the whole process. They were working under very difficult conditions because of Covid 19 and the March 31st stamp duty deadline. However, they achieved a very good price for my property and offered great service throughout. I will definitely use them for any future property transactions.

Colin · 22 February 2021

★★★★★ 5/5

Google

The West Malling branch have been outstanding in helping us sell our property in Peter’s Village when most houses in the area weren’t selling. From keeping us updated and guiding us through an incredibly difficult legal process to the incredibly friendly staff. I cannot thank you all enough!!

Matt · 16 July 2025

★★★★★ 4/5

Trustpilot

Jules was great and always very helpful…

Jules was great and always very helpful and accommodating. She dealt with a number of challenges on our purchase and was supportive throughout. A wonderful friendly team at West Malling.

Angela · 11 February 2020

★★★★★ 5/5

Trustpilot

Our sale was in safe hands!

Deborah and the team have been brilliant from the moment we spoke to them right up until the completion of the house. We were outside of the area and had to sell remotely during the pandemic. They handled everything smoothly and with COVID safety in mind. We cannot thank them enough for their professionalism and warmness.

ELAINE · 24 March 2021

★★★★★ 5/5

Trustpilot

5 star service highly recommended

Can’t recommend Deborah and her team enough. Provided an excellent service selling our house in double quick time for the price we wanted. If you are thinking of selling your house I wouldn’t hesitate in getting in contact with the West Malling office.

Peter · 7 September 2021

★★★★★ 5/5

Trustpilot

Fantastic Service!

We used Ibbett Mosely (West Malling) to sell our house in Leybourne. We achieved a quick sale at the full asking price. Deborah and her team couldn’t have been more professional and attentive through the whole transaction. We would highly recommend them to anyone.

James · 25 March 2021

★★★★★ 5/5

Trustpilot

Utterly brilliant from start to finish.

Utterly brilliant from start to finish particularly Gail Lee. We had fantastic communication all the way through the sale and couldn't recommend the whole team at West Malling enough.

Amira · 23 January 2023

★★★★★ 5/5

Trustpilot

I used Ibbett Mosely twice

I used Ibbett Mosely twice - to purchase my house and to sell it. So great was the service I received when I bought my home that I used them again six years later to sell. Best agency in the area by a mile. I would not hesitate to recommend the team in West Malling - efficient, friendly and professional.

Liesa · 18 February 2020

★★★★★ 5/5

Trustpilot

Helpful and knowledgeable

I’m searching for a property so I’m speaking to a lot of agents but Ibbetts responded really quickly gave great insight into the property and the area. I’m not a great ‘reviewer’ but was impressed so hence this endorsement. Given my experience as a homebuyer I would most definitely sell through them.

Will · 2 April 2021

★★★★★ 2/5

Trustpilot

Disappointed with Ibbett Mosely and wouldn’t use again to sell

Used Sevenoaks branch to sell a property last time and was excellent. Decided to use again, given previous experience and brand reputation but was disappointed and felt like was mostly chasing.

Nicola · 14 March 2025