Ibbett Mosely Borough Green reviews

★★★★★ 5/5

Google

A huge thank you to Lulu, Trudie, and Greg for their outstanding work on our home purchase! The team made the entire process stress-free by providing us with regular updates every week, so we always knew what was happening. We truly appreciated their transparency and dedication. Additionally, it was always a pleasure having house viewings with Lulu. Her professionalism and extensive knowledge of the properties really stood out and made the experience even better. I highly recommend this amazing team for anyone looking to buy/sell a house!

Irina · 15 September 2024

★★★★★ 5/5

Trustpilot

Gail and Deborah were fantastic in…

Gail and Deborah were fantastic in their support of the sale of two houses for us. Throughout the entire process they kept us updated, negotiated on certain aspects with extreme professionalism and were really invested in our move going above and beyond on so many occasions. A really personal service which is what we wanted, I would wholeheartedly recommend Ibbett Moseley

Peter · 28 October 2024

★★★★★ 1/5

Trustpilot

A company that Practices illegally

A company that Practices illegally, the Vendors or buyers are not important to the people who work for them. The principles of purchasing and selling set out by TPOS - Which is not used within this business similar to travel agent not being Abta protected

James · 7 March 2025

★★★★★ 5/5

Trustpilot

Great service and lovely staff

My husband and I recently sold our house through Ibbett Moseley. From the very beginning, they were efficient and friendly and made the process very smooth. They booked in viewings on the very first day the house went on the market. They always answered emails and picked up the phone. Our house sale got a little complicated with 7 houses in the chain, but Ibbett Moseley kept us informed throughout and made the experience a lot less stressful that it could have been! Thanks to them, we are in our new home for Christmas! Would recommend to anyone.

Christina · 19 December 2022

★★★★★ 1/5

Google

Extremely Disappointed, Unacceptable Communication and Serious GDPR Breach Our experience with this estate agent has been nothing short of frustrating and deeply concerning. While they were responsive and attentive when dealing with the buyer, their level of communication with us, who are equally important in this transaction, has been completely inconsistent and unprofessional. Since 12th March, we have received no updates or responses from the agent, despite sending multiple serious and urgent emails. This lack of communication has left us completely in the dark about where we stand. As a result, we are now incurring financial losses of over £6,000 per month since February, with no clear direction or accountability from the agent. To make matters worse, we were shocked to learn that the agent shared our financial advisor’s contact details with the seller without our consent, and even more disturbingly, disclosed sensitive financial information, including our mortgage lender’s name and the amount of the mortgage. This information was only known to the agent and our financial advisor, making this a clear and serious breach of GDPR. The seller has since directly contacted our mortgage broker, something that should never have been possible under professional and ethical conduct. Despite all of this, the agent has failed to respond, even after being sent an urgent email over two weeks ago, explicitly highlighting the financial impact and the need for immediate action. We are now in the process of escalating this matter to relevant governing bodies and higher authorities to report the unacceptable level of service, gross mishandling of personal data, and ongoing financial harm caused by their negligence. This has not only been unprofessional, it has been deeply damaging, and we strongly advise others to proceed with extreme caution.

Tejinder · 4 May 2025

★★★★★ 5/5

Trustpilot

Professional, personable, exceptional communication.

We recently bought a house from Ibbett Mosely and had such a fantastic experience. From my first phone call to Tracy to find out more information about the house to exchanging and completing we couldn’t have asked for a more professional, personable and communicative team. Deborah’s communication was exceptional, she worked so hard to make sure the sale went through at a time that suited both her buyer and us. At times when we thought the chain might wobble Deborah went out of her way to reassure all parties and make sure we were all on the same page, if it wasn’t for Deborah I think we would still be yet to exchange as she really pulled the whole chain together. I would recommend Deborah and her team to anyone who asked, they are just brilliant. We would use them ourselves if we were to ever move (which we won’t as the house they found us is so wonderful!)

Cia · 26 March 2021

★★★★★ 1/5

Google

If I could give zero stars I would. I called to cancel a viewing which was quite last minute and apologised for the short notice. I was called by Gregory Charteris who berated me for cancelling at short notice and tried to make me feel guilty that the vendor had gone to the trouble of cleaning his home. His behaviour was appalling and I don't think he would have spoken to me this way if I were a man. I have tried contacting Ibbett Mosely to raise my concerns about this unprofessional behaviour, but have had no response.

Katharine · 14 December 2024

★★★★★ 5/5

Google

We had a wonderful viewing experience with LuLu. As far as agents go she was exceptional, she showed us around two homes in an informative and knowledgable way that did not feel salesy at all. She knew so much about each home and its respective area too, we haven’t made a decision but would feel very comfortable offering and proceeding with her, as she was such a dream to work with. People like LuLu are hard to find in the property industry, she is a real credit to this company.

Tanya · 14 December 2024

★★★★★ 5/5

Google

Many thanks to Greg, Trudie and Lulu in the Borough Green office for being so friendly, helpful and informative… We agreed an acceptable price very quickly and all “probate hurdles” were negotiated in a timely manner. This made what could have been a painful and emotional experience altogether more bearable! We would definitely recommend Ibbett Mosely’s Borough Green team!

Simon · 14 April 2023

★★★★★ 5/5

Trustpilot

Our sale was in safe hands!

Deborah and the team have been brilliant from the moment we spoke to them right up until the completion of the house. We were outside of the area and had to sell remotely during the pandemic. They handled everything smoothly and with COVID safety in mind. We cannot thank them enough for their professionalism and warmness.

ELAINE · 24 March 2021

★★★★★ 5/5

Trustpilot

Helpful and knowledgeable

I’m searching for a property so I’m speaking to a lot of agents but Ibbetts responded really quickly gave great insight into the property and the area. I’m not a great ‘reviewer’ but was impressed so hence this endorsement. Given my experience as a homebuyer I would most definitely sell through them.

Will · 2 April 2021

★★★★★ 5/5

Trustpilot

Absolutely fantastic!! 5*

We used Ibbett Mosely as our estate agents to buy our very first house. Some other estate agents put us off straight away even before viewing the house because they were so cold and extremely unfriendly, but Deborah from Ibbet Mosely had such passion and care and made us fall in love with our house from the start. Throughout the process, they contacted us frequently, even through the stress of moving, they instantly put us at ease. The knowledge, customer care and most importantly, communication was fantastic, even answering emails outside of their working hours. Ibbett Mosely truly strive to be the best and we couldn't recommend this company enough. Absolutely 5*

Katy · 24 October 2021

★★★★★ 5/5

Trustpilot

I couldn’t of asked for a better estate…

I couldn’t of asked for a better estate agents from the minute they did the valuations, they went above and beyond to provide exceptional service. The viewing were extremely well managed and the staff in the offices were so polite, kind and considerate when arranging the details. Deborah did an outstanding job at the time of accepting an offer and handled all negotiations to to a quality that I cannot even describe, it was faultless. She made every effort to find the best buyer and kept me updated every step of our process. The other factor that i want to say thank you for was the detail and support in navigating me through the legal process, liaising with soliciters and facilities management companies which relieved so much stress during the pandemic. Can’t recommend them enough and absolutely would use them again and again!!!!

Bethany · 22 February 2021

★★★★★ 1/5

Google

I made a cash offer with conplition very fast and no survey a month ago with this agency (branch in borough green) they are very bad in communicating with customers they just will not bother in letting you know what was going on.i was very patience in waiting and was told they were going to wait for the monday coming so we could made a best and final offer but never happened!never told me they sold it without a chance to increase it i had to call after days of not hearing from them. Very unprofessional on the buyer but for sure on the seller also who would have had a chance to get more money!!

Sacha · 15 April 2017

★★★★★ 1/5

Trustpilot

Ibbett Mosley tried to sell me a…

Ibbett Mosley tried to sell me a property which they had no right to market as no diligence had been done on the seller-who had no right to sell. 3 months in and still no formal response to my complaint

Unhappy · 9 December 2019

★★★★★ 5/5

Google

Great agent..motivated and very good communication. Was pleased how the purchase went. Happy to recommend them

Lynne · 13 April 2024

★★★★★ 5/5

Trustpilot

Very professional

Very professional. A step up from the other Estate Agents we worked with.

John · 17 February 2020

★★★★★ 5/5

Trustpilot

Brilliant helpful friendly and…

Brilliant helpful friendly and professional A pleasure to do business with !!!.

Peter · 10 February 2020

★★★★★ 5/5

Google

Rating only, no written review.

Steve · 11 June 2026

★★★★★ 5/5

Google

Testimonial from Bruce "I would like to congratulate you and your colleagues on the professionalism of your approach. It makes a refreshing change from some of the estate agents we have consulted.”

Will · 15 April 2019

★★★★★ 5/5

Google

Greg has helped us so much. He did a fantastic job and would highly recommend.

Jake · 14 April 2022

★★★★★ 5/5

Google

A great and well motivated team with hardworking and trustworthy staff.

Samuel · 15 April 2018

★★★★★ 5/5

Google

Rating only, no written review.

Kelly · 14 April 2023