Trusted Agent profile
★★★★★
126 reviews across 6 offices and 4 platforms
Ibbett Mosely has six offices, in Westerham, Sevenoaks, West Malling, Borough Green, Otford and Tonbridge. Together they have 126 reviews on four platforms, rated 4.3 out of 5 overall.
102
Reviews on Google
All 6 offices
1
Reviews on Facebook
All 6 offices
1
Reviews on Yell
All 6 offices
22
Reviews on Trustpilot
Business-wide
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Ibbett Mosely's six offices, most reviewed first. Each has its own page.
Showing 102 reviews on Google only. Show every review
5/5
GoogleThe team at Ibbett Moseley Westerham have been fantastic. My elderly MIL bought an apartment and the timescale needed was very tight . They chased constantly for us and we completed within time . Brilliant service . Thoroughly recommend
Thank you so much for your lovely review. We’re delighted to hear that the team were able to assist make the process as smooth and swift for your mother in law. We hope she enjoys living in the apartment 🥰 …
1/5
GoogleAvoid at all cost. Incompetent, unprofessional, unable to manage expectations. Sadly if you like a house that they are selling, be very very wary.
5/5
GoogleHave nothing but praise and positive comments for the team at Ibbett Mosely in Westerham. Mostly liaised with Tara and Ian through the process and they were professional and very helpful throughout. No hesitation in recommending them. Thank you team!
Thank you for your kind words and taking the time to leave such a lovely review. We’re delighted Tara & Ian were able to support you throughout the process and provide the professional, helpful service we always aim for. We’ll be sure to pass your feedback on to Tara, Ian and the rest of the team. Thank you for choosing Ibbett Mosely 🏡
5/5
GoogleHarry Selsby was fantastic. A natural dealmaker, he was straightforward and professional, keeping us well informed throughout a very tight conveyancing window. We will be coming back to Ibbett Mosely when the time comes to move on.
Thank you Jack and we hope you enjoy your new home.
5/5
GoogleRating only, no written review.
5/5
GoogleTara was an absolute star through the whole process of buying our first home. She listened and guided us through the whole process. Amazing service thank you!
Thanks Maddi, hope you’re both enjoying your first home together :)
5/5
GoogleRating only, no written review.
5/5
GoogleIan and Helen are always very friendly and helpful I would definitely recommend.
Thank you Simon for your lovely review 😃 …
5/5
GoogleIbbett Moseley have been very professional, quick to respond and at same time a real delight to converse with. Nothing too much trouble. I feel they are a genuine company with no hidden agenda. Rosemary
Thank you Rosemary - so pleased we could assist with the sale of your investment property 🏡 🔑 …
5/5
GoogleWe recently had the good fortune to purchase a property in Biggin Hill that was being marketed by Ibbot moseley. We were fortunate to be assisted by Tara and Ian , the process threw up a good few challenges on both sides . Through all the information we found Tara to be ahead of the game every step of the way, she made sense of all the info and always had the right options for us to continue moving forward. Both my wife and myself would very much like to thank Tara for every phone call she made which made the process understandable and therefore calm . We would not hesitate to recommend this company if you are selling or buying, truely a first class outfit from top to bottom. Thank you all so much. Adrian x Barbara.
Thank you for your 5* review and kind words. We trust all the moving boxes are now unpacked, you’ve settled in well and are starting to enjoy your new home & surroundings! 🏡 …
5/5
GoogleExcellent service. Tara and Helen very approachable and friendly. Was very proactive in getting things sorted. Thank you for all your help.
Thank you Jayne for your lovely review, we will ensure the team see your kind words :)
5/5
GoogleIbbett Mosely were excellent to purchase our home through. They have the feeling of a smaller more personable agency and regularly took the time to chase the sellers lawyers and researching issues to help resolve conveyancing queries. Ian was a great help in getting the purchase over the line, even going as far as driving documents back and forth to speed ho the process at the eleventh hour. I wouldn’t hesitate to recommend them. Thank you!
Thank you Ollie for your 5 star review ☺️ We hope you and your family are very happy in your new home 🏡 …
5/5
GoogleWe bought a house through Ibbett Mosely Westerham. Ian was amazing! Very high touch service, he was extremely proactive helping us chase down lawyers which made the process so much less stressful. He was polite and professional and a dream to work with compared with other agents we have worked with. Would definitely use them again, thank you!
1/5
GoogleThe lady was unprofessional and out of touch, gave valuation way below other agents. Got to wonder just who she is working for?
5/5
GoogleHelen, Tara and Team were great. They did all they could to keep us informed and the sale moving along nicely!
Thank you Adam, we will ensure the team see your glowing review. 🏡 …
5/5
GoogleThe West Malling branch have been outstanding in helping us sell our property in Peter’s Village when most houses in the area weren’t selling. From keeping us updated and guiding us through an incredibly difficult legal process to the incredibly friendly staff. I cannot thank you all enough!!
5/5
GoogleRented a lovely 3 bed house in Sevenoaks with this agency. Kelly has been fantastic throughout the whole process, very responsive, accommodating and super friendly! Lovely agency, would highly recommend!
Thank you, Vincent, for your kind review.
5/5
GoogleEverything was carried out perfectly, no problems and no hassles
Thank you Andy for your positive review 👍 …
5/5
GoogleThank you so much Ian and team. All of your hard work was very much appreciated, all the very best, Debs and Simon.
Thank you both for your kind words, we will ensure your thanks are passed on :)
1/5
GoogleExtremely Disappointed, Unacceptable Communication and Serious GDPR Breach Our experience with this estate agent has been nothing short of frustrating and deeply concerning. While they were responsive and attentive when dealing with the buyer, their level of communication with us, who are equally important in this transaction, has been completely inconsistent and unprofessional. Since 12th March, we have received no updates or responses from the agent, despite sending multiple serious and urgent emails. This lack of communication has left us completely in the dark about where we stand. As a result, we are now incurring financial losses of over £6,000 per month since February, with no clear direction or accountability from the agent. To make matters worse, we were shocked to learn that the agent shared our financial advisor’s contact details with the seller without our consent, and even more disturbingly, disclosed sensitive financial information, including our mortgage lender’s name and the amount of the mortgage. This information was only known to the agent and our financial advisor, making this a clear and serious breach of GDPR. The seller has since directly contacted our mortgage broker, something that should never have been possible under professional and ethical conduct. Despite all of this, the agent has failed to respond, even after being sent an urgent email over two weeks ago, explicitly highlighting the financial impact and the need for immediate action. We are now in the process of escalating this matter to relevant governing bodies and higher authorities to report the unacceptable level of service, gross mishandling of personal data, and ongoing financial harm caused by their negligence. This has not only been unprofessional, it has been deeply damaging, and we strongly advise others to proceed with extreme caution.
5/5
GoogleIbbett Moseley in Sevenoaks provided us with an excellent service from the initial review of our requirements to the final completion of the contract. In a difficult market they achieved a good price. Their outstanding features are local knowledge, friendliness and patience. Always available providing up to date detail of the process. I would recommend them highly.
Thank you, Oliver, for such a lovely review.
5/5
GoogleCharlie Bateman is a wonderful help, she is quick to respond & explains things in a way for us to understand as first time renters! We aren't all the way through the process yet but Charlie has been so attentive and understanding and has been chasing everything that needs to be chased Thank you, we have full confidence in having Ibbett Mosely as a property manager! :)
Thank you, Sophie, for the lovely review.
5/5
GoogleHarry took on the sale of a local property for my family which had been proving difficult to sell elsewhere following an unexpected bereavement. He inspired a lot of confidence in us, found a new buyer quite quickly and then gave patient, professional and practical support to all concerned over the period that followed before the solicitors were finally happy and we were able to complete. We've been extremely impressed with the company service as a whole, and very grateful to Harry.
Thank you Jayne, I am glad you were so pleased and that Harry did such a great job
5/5
GoogleThe property we purchased was on the market with Ibbett Mosely, Westerham. One of their agents, Tara, definitely went the extra mile to ensure that the needs of both ourselves and the person from whom we were buying were met. If challenges …
Thank you for your lovely words. Pleased we got there in the end, and trust you are all enjoying your new home and settling into life in the village :)
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Westerham has the most, with 55 reviews rated 4.6 out of 5, followed by Sevenoaks with 49.
The six Ibbett Mosely offices, by town:
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