Trusted Agent profile
★★★★★
1,329 reviews across 3 offices and 4 platforms
Horton and Garton has three offices, all in London. Together they have 1,329 reviews on four platforms, rated 4.8 out of 5 overall.
1,291
Reviews on Google
All 3 offices
27
Reviews on Facebook
All 3 offices
5
Reviews on The Trusted Agent
All 3 offices
6
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Horton and Garton have let our property for many years. I have nothing but praise for the hard working and dedicated team. They go the extra mile to find the ...Read all 2 from landlords
Worst service I've ever encountered, I rent and my moving day was a complete shambles! Mess everywhere, doors unhinged, broken glass on floor, they had also ...Read the review from tenants
Horton and Garton's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAs a prospective cash buyer I am very impressed by H and G. Excellent advice from John and Martin. Phil works tirelessly to puts suitable buyers and sellers together. Highly recommended
Hi Vivienne, Thank you for sharing your review with all google users. We look forward to working with you in 2018. Best wishes, John Horton MNAEA MARLA
5/5
GoogleHorton and Garton were extremely attentive and professional through a very fast purchase; I would recommend them to anyone . Our agent was the phenomenal Phil Coombes.
Thank you for sharing your review. Phil is one of the most pro active agents working in Hammersmith today and is well known for going the 'extra-extra mile' for his buyers and sellers; also there was a lot of unseen telephone conversations and hard work from Martin Clements overcoming the challenges and deadlines of this particular conveyance transaction. Another text book Horton and Garton sale. Best wishes with your move and a BIG welcome to Brackenbury Village and your new Hammersmith home. Kind regards, John Horton MNAEA MARLA
5/5
GoogleEfficient, professional and civilised to deal with. As a landlord, I liked the fact that H&G take a constructive, 'win-win' approach to landlords and tenants. They've been most helpful in prioritising a schedule of works and in getting the first stage completed in record time. I was also impressed by H&G's involvement with the community.
Good evening Susan, Thank you for sharing your review of Horton and Garton and the service standards you have received via our residential lettings and management team. The "back office management team" are often the unsung heroes of the business and it's all down to the proven systems and procedures and the application and diligence of Ashley Prowse, Rebecca Fritsche and Germain Gulevic which ensures the smooth running of the business. Thank you. Kind regards, John Horton MNAEA MARLA
5/5
GoogleFinding the right place to live can be difficult but with a right agent the whole experience is much easier ! Aggie was wonderful and nothing was too much trouble for her I do recommend Horton and Garton to anyone that is looking for helpful and understanding agency that is always willing to go the extra mile and really puts your needs first !
Dear Lilianna, Thank you for sharing your review and testimonial of Horton and Garton lettings with us. Aggie, without a doubt, is one of the very best agents working in West London today. Aggie's unquestionable work ethic and understanding of the particular needs for her clients needs and requirements in their specific property search makes a huge difference in the ability to provide and deliver an excellent first class customer service for both tenant and landlord. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
5/5
GoogleMy wife and I started losing faith with estate agents when Phil and Paul knocked on our door. Thanks to them we made the right choices in order to sell our place. Also, while looking at a new one, they perfectly understood what we are looking for and we are not wasting time with uninterested visits anymore. In other words, they are everything you need from an estate agent.
Dear Christophe and Alice, Thank you very much for your kind review. Both Phil and Paul share self loaded and dynamic work ethics which elevates them well above their rival competitors among all west London estate agents They are very much at the top of their profession and they are consistent performers in creating and making business happen, getting buyers and sellers moving and are forever going the extra mile. On behalf of both the Horton and Garton Chiswick office and our Hammersmith & Shepherds Bush office our very best wishes. John Horton MNAEA MARLA
5/5
GoogleI have been using Horton Garton for years , thought to this agent bought and sold many properties. They do give me very professional services over the years . Specially Martin , Phil and Ashley If you want a good local agent , then I would fully recommend to use Horton Garton .
Jamie, Thank you very much for your review. We have known each other for a long time now and have worked together as a buyer, landlord and vendor for over 15 years. Here's to the next 15 years! Onwards and upwards... Kind regards, John Horton MNAEA MARLA
5/5
GoogleFrom the initial handling of the viewings, the purchase was handled well. A fairly smooth process, where Phil Coombes was really helpful and accommodating in ensuring I had all the information necessary, prior to exchange. I visited the property several times before exchange in order to obtain quotes, and Phil went above and beyond to ensure this happened. Very pleased with the service.
Good morning Aruna, Thank you for your wonderful review received over the weekend. On behalf of all of the team here at Horton and Garton we wish you all the very best with your move in to your new Shepherds Bush house and new home! Kind regards, John Horton MNAEA MARLA
5/5
GoogleAn honest establishment with conscientious staff. Horton and Garton was one of the last estate agents we visited in our house hunt, but was the only one that was willing to talk about their offer in relation to other agents' without holding back. In a way, they were the only agent in our experience that did not think for us, but gave us enough information and allowed us to make our own decisions. Aggie (Agatha Tukendorf) helped us through the entire process and was very responsive to our queries.
Good morning Purachet, Thank you very much for sharing your wonderful review. My colleague, Aggie is one of the very best letting estate agents working in Hammersmith today and Aggie's knowledge, experience, all round customer care and relationship building skills always deliver a positive results for both landlord and tenant. Being the established number 1 letting agent in Hammersmith is a credit to all who work within the office and to maintain the number 1 lettings agent across W6 and W12 means applying our own high work ethics and standards when working with the very best properties and clients. On behalf of Aggie and all of the lettings team we all wish you the very best settling in to your new riverside house and home. Kind regards, John Horton MNAEA MARLA
5/5
GoogleHaving bought our home through John it was only fitting we used H & G when we had to rent it out. Ashley and his team were the height of professionalism and in ( literally) no time Agatha had arranged the perfect tenants. Germain in operations and Ashley Prouse in property management ensured everything was handled with the very least of fuss. If you're buying, selling or renting in W6 I can't understand why you would go to anyone else; this is THEIR patch. Thanks guys ( and ladies )
Joe and Wendy, Thanks for the super review and name dropping the HG stars in the team who do make the genuine difference in the process. We relish and love working with the very best properties and of course the very best landlord clients too... Your Ravenscourt Park home is in safe hands with the rental and management team and we look forward to seeing you back in Hammersmith soon or watching the rugby in the Millennium Stadium with you later this Autumn! Kind regards John Horton MNAEA MARLA
5/5
GoogleA rare find in the baffling world of London estate agents. The small team at Horton & Garton are professional, focused, efficient and have extensive local knowledge and contacts. Our vendor happened to be elderly and struggling with the complexities of her move. The care that was extended to her was exemplary, and went far and away beyond the normal role expected of a London agent. Horton & Garton may not be the biggest estate agents on the block, but they are certainly one of the best. If you register with Phil Coombes you will be beautifully looked after.
Hello Sarah Jane, Thank you for your wonderful review and super testimonial. Having lived on the very same side of the road that you have moved to I know that you are going to really enjoy living in your new home within St Peters Conservation Area. On behalf of all of the team here at HG we wish you the very best and I am sure we will be crossing paths and catching up in in The Cross Keys, The Carpenters Arms or Davina's very soon! Kind regards, John Horton MNAEA MARLA
5/5
GoogleWe recently sold our flat in Brook Green through the Horton and Garton Hammersmith office (dealt primarily with Phil Coombes) and bought our new flat through the new Horton and Garton Chiswick office (Paul Cooney - Director). We very very impressed with both parties; specifically Paul and Phil were incredibly professional, hard working and a were a real pleasure to deal with!
Hello Alice and Geoff, Thank you very much for your kind review and comments with both my colleagues Phil Coombes and Paul Cooney. Your property purchase and sale via Horton and Garton's Chiswick and Hammersmith offices is what I would call an estate agents "text book move"... Both Paul and Phil share similar work ethics continually delivering excellent customer service, working at the highest industry levels ensuring that they are true and genuine market leading west London estate agents. On behalf of all of the sales team we trust you are now out of boxes and your and the family are settling in to your new W4 lifestyle living in your new home. Best wishes, John Horton MNAEA MARLA
5/5
GoogleJohn and Martin are pros. They neither over-price or under-price, which is critical in the current market, and rare among estate agents. They also see to every detail of the scale, and could not be more helpful. It really was an enjoyable experience. We also bought out house through them too. Straight, reliable, and nice people to work with. Couldn't say more. Paul and Lorraine Hardy
Hi Paul and Lorraine, Thank you very much for your wonderful review and kind words. You definitely had the very best garden on the road! Working with your Shepherds Bush house six years ago and then then purchase and now again has been a pleasure and we were delighted to achieve such a positive result and a speedy turnaround closing the deal to another wonderful family. On behalf of Martin Clements and myself plus all of the sales team here at HG who assisted and helped made this move happen best wishes for your new life outside of West London. Kind regards, John Horton MNAEA MARLA
5/5
GoogleDisclaimer: I'm usually wary of Estate agents and I know they're not really working for me (as I'm renting) Despite the above my experience H&G (specifically Aggie and Ashley) has been really good. They seem to be decent people and honest. Probably this comes from being a still relatively small/independent business. They've been nice and generally helpful and patient even when bombarded with a lot of stupid questions (stupid from the perspective of a professional estate agent). They also seem to work very hard, so they deserve my 5-stars. Kudos for their good job. Although I'm not planning/hoping to move anytime soon I can only hope my future experiences with Estate Agents will be as pleasant as with Horton and Garton. Keep up the good work. Aldo
Dear Aldo, Likewise! I agree with you 100%. It is very refreshing to see and to hear that the people and personalities make the point of difference. On behalf of Aggie and all of the team here at Horton and Garton best wishes settling in to your new Brook Green home. John Horton MNAEA MARLA
5/5
GoogleI can't recommend Horton and Garton more highly, especially as I am currently an overseas landlord. They provide a great level of service, have entrenched local knowledge, are always incredibly professional and are a pleasure to work with. And their rates are much more favourable than the more well-known estate agents, which always helps!
Hello Alicia, Thank you for your positive and wonderful review which I have just seen after my return to the office today after my holiday. Our lettings team, both front and back office work especially hard on our proven and tested office systems and process to ensure both our clients and tenants receive a high customer serviced level of industry professionalism. We are competitive with our fee structure however when you are working with the very best properties, the very best landlords we also attract a higher caliber of tenant which is always a recipe for a job done well! Best wishes, John Horton MNAEA MARLA
5/5
GoogleMy wife and I recently purchased a property, through Phil at Horton and Garton. Phil was extremely personable and made the whole process a total breeze. Buying a property is usually one of the most stressful experiences, but Phil made it anything but. Thorough, always on top of things and made sure we were kept in the loop about every detail. I cannot recommend Phil and H&G enough.
Dear James, thank you for sharing your review. Best wishes settling into your new home. John Horton MNAEA MARLA
5/5
GoogleI've known John Horton for a long time and his excellent lettings team led by Ashley Clements has done sterling work for us finding tenants for our flats for the past 10 years. As a landlord, I think Horton and Garton provide an excellent service and I have no hesitation in recommending them to both landlords and tenants.
Thank you Alex for your testimonial. Ashley Clements and our rentals team are market leaders and are by far the most experienced and strongest lettings team in W6 and W12 and our results prove this. We look forward to working with you and your property portfolio for the next ten years and beyond! Best wishes to you and Alexia and family and no doubt I shall see you soon in Ravenscourt Park or in Hammersmith. Kind regards, John Horton MNAEA MARLA
5/5
GoogleMy girlfriend and I purchased our first home through Horton & Garton (Martin Clements) and we were thoroughly impressed with their professionalism throughout. Martin was a pleasure to deal with and we will definitely be looking to utilise his services on either our next sale or purchase.
Hello Ross and Adriana, Thank you very much for your wonderful review which is recognition to my colleague and our Horton and Garton Sales Manager, Martin Clements efforts in brokering and negotiating your purchase and the sale. Having worked with Martin since he started within the industry (12-13 years ago now) I know only too well that his knowledge and expertise developed within the industry is unrivaled and if you had to pick only 3 of the very best estate agents with the hundred plus agents working in Hammersmith, W6 today Martin would have to be, and is, first choice and if he is not in your top 3... personally and professionally, I would just have to agree to disagree... We look forward to working with more buyers and sellers like yourselves and I'm sure we will see you very soon. Kind regards, John Horton MNAEA MARLA
5/5
GoogleProfessional, polite and helpful service from Martyn and Ashley at Horton and Garton lettings! We were shown two excellent properties that matched our original criteria - no time wasting as with so many agents. Our budget couldn't quite stretch to the place we really wanted in the end, but definitely found that the highest standard of property in the area tends to be listed on H&G. Highly recommended estate agents!
Thank you Luke for sharing your review. Both Martyn Richards and Ashley Clements are first class career estate agents and its always a pleasure working with the very best west london properties and clients. John Horton MNAEA MARLA
5/5
GoogleI recently purchased a property through Horton and Garton - working directly with Phil Coombes. Phil was professional, thorough and diligent throughout the process - particularly in negotiating the price and managing expectations of all parties in what was a tricky chain. I would recommend Phil and the Horton and Garton team.
Hello Jason, Thank you for your review. Phil's best efforts and some serious patience "down the chain" we got there... eventually. Another lesson learned and another good reason to avoid the "call centre estate agents"... I trust you are settling in to your new home well and hopefully by now you are out of the boxes! Best wishes and we will see you shortly. John Horton MNAEA MARLA
5/5
GoogleJohn and his team are hard working professionals who go the extra mile for their clients. They have a deep understanding of the local area, which added a huge amount of value throughout all stages of the process. If I had another house to sell I would not hesitate to use Horton & Garton 100% of the time. Thoroughly recommended.
Hello Richard, You bought your property with me almost 15 years ago and now you have sold with Horton and Garton. If only all of our sales and transactions were as "text book" straight forward as this sale. Any successful sale requires an accurate listing price, a proven market strategy to achieve best terms and a genuine willing and able buyer, also a genuine willing and able vendor and all parties were satisfied in this sale and purchase. Thank you for your loyalty and your recommendations and referrals over the years and best wishes with your family move to Madrid, pop in and see us when you are next in west London! On behalf of all the team here at the office - All the very best. John Horton MNAEA MARLA
5/5
GoogleMartyn at H&G was an excellent estate agent to work with. He took the time to understand our requirements, what we were looking for and stuck to it (unlike other agents). Martyn has excellent knowledge of the West London area and found us a property that perfectly met our needs. I would definitely recommend working with this estate agency. Thank you.
Hello Kirien, Thank you for sharing your positive experience with Horton and Garton and your google review. We recognise the importance of delivering a first class local customer service and thank you for your comments. Best wishes settling in to your new Chiswick and Hammersmith surroundings. Kind regards, John Horton MNAEA MARLA
5/5
GoogleIt was a pleasure to rent a flat through Horton & Garton. We were very pleasantly surprised with the quality of the service, their responsiveness and helpfulness, which is unfortunately very uncommon with estate agents. Ashley and Rebecca were always very happy to help with all matters including maintenance issues, renewing our tenancy etc., and it was always a pleasure to speak with them. I highly recomment H&G.
Good afternoon Loris, Thank you very much for for sharing your Horton and Garton review with google users. There is a real true value to what we call the smooth running of "the in house back office team" with all admin, accounts and property management" where Ashley Prowse, Rebecca Fritsche and Germain Gulevic dot the I's and cross all the T's ensuring all office process and systems of every property let and managed work well which ensures quiet enjoyment all round. Kind regards, John Horton MNAEA MARLA
5/5
GoogleIt's been a pleasure dealing with Horton and Garton. Throughout the whole process I felt I had a team working to get my flat rented. They were honest when they felt unsure about potential tenants, answered all my questions with speed, facts and truths and contacted me regularly by email and phone. Now rented and managed by myself they still continue to be available to my every whim. If anything I was the one that was difficult to reach, not them!! Highly recommend.
Dear Vidya, thank you for sharing your positive review for all to see. Best wishes. John Horton MNAEA MARLA
5/5
GoogleI bought my property through Horton and Garton several years ago and they have subsequently sourced several lettings for me. I have always received prompt service from them and they have always helped me over and above the standard requirements. I would particularly recommend Ashley, who sold me the house and who has assisted me since then in many ways, although all the team are very helpful.
Thank you for your wonderful review and kind words with the professional service you have received from Ashley Clements and the whole rentals team. The lettings team from front to back office, accounts and property management, run many 'well oiled' 'tried and tested' systems which ensure a smooth processes, at all times, to the business. See you in Hammersmith soon. Kind regards, John Horton MNAEA MARLA
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.
The three Horton and Garton offices, by town:
Yes. In The Trusted Agent 2026 awards: Horton and Garton, London won Platinum; Horton and Garton, London won Gold.
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