Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI recently bought my first property through Horton & Garton, an experience that was eased by Phil’s fantastic communication skills and drive to find solutions throughout the swift process to exchange and completion. I couldn’t recommend the team here more and would certainly look to use Horton & Garton in the future.
Alice · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Dear Alice, Thank you for your sharing your wonderful review with all readers. Every purchase and sale has its challenges to overcome and my colleague, Phil Coombes's expert knowledge and experience was challenged and fully tested to ensure the sale was closed and you are now moving home today! Well done you and Well done Phil! Best wishes in your new West Kensington home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleDisclaimer: I'm usually wary of Estate agents and I know they're not really working for me (as I'm renting)
Despite the above my experience H&G (specifically Aggie and Ashley) has been really good. They seem to be decent people and honest. Probably this comes from being a still relatively small/independent business.
They've been nice and generally helpful and patient even when bombarded with a lot of stupid questions (stupid from the perspective of a professional estate agent).
They also seem to work very hard, so they deserve my 5-stars.
Kudos for their good job. Although I'm not planning/hoping to move anytime soon I can only hope my future experiences with Estate Agents will be as pleasant as with Horton and Garton. Keep up the good work.
Aldo
Aldo · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear Aldo, Likewise! I agree with you 100%. It is very refreshing to see and to hear that the people and personalities make the point of difference. On behalf of Aggie and all of the team here at Horton and Garton best wishes settling in to your new Brook Green home. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMy wife and I recently purchased a property, through Phil at Horton and Garton. Phil was extremely personable and made the whole process a total breeze. Buying a property is usually one of the most stressful experiences, but Phil made it anything but. Thorough, always on top of things and made sure we were kept in the loop about every detail. I cannot recommend Phil and H&G enough.
James · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear James, thank you for sharing your review. Best wishes settling into your new home. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleProfessional, polite and helpful service from Martyn and Ashley at Horton and Garton lettings! We were shown two excellent properties that matched our original criteria - no time wasting as with so many agents. Our budget couldn't quite stretch to the place we really wanted in the end, but definitely found that the highest standard of property in the area tends to be listed on H&G. Highly recommended estate agents!
Luke · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Thank you Luke for sharing your review. Both Martyn Richards and Ashley Clements are first class career estate agents and its always a pleasure working with the very best west london properties and clients. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI recently purchased a property through Horton and Garton - working directly with Phil Coombes. Phil was professional, thorough and diligent throughout the process - particularly in negotiating the price and managing expectations of all parties in what was a tricky chain. I would recommend Phil and the Horton and Garton team.
Jason · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Hello Jason, Thank you for your review. Phil's best efforts and some serious patience "down the chain" we got there... eventually. Another lesson learned and another good reason to avoid the "call centre estate agents"... I trust you are settling in to your new home well and hopefully by now you are out of the boxes! Best wishes and we will see you shortly. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMartyn at H&G was an excellent estate agent to work with. He took the time to understand our requirements, what we were looking for and stuck to it (unlike other agents). Martyn has excellent knowledge of the West London area and found us a property that perfectly met our needs. I would definitely recommend working with this estate agency. Thank you.
Kirien · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Hello Kirien, Thank you for sharing your positive experience with Horton and Garton and your google review. We recognise the importance of delivering a first class local customer service and thank you for your comments. Best wishes settling in to your new Chiswick and Hammersmith surroundings. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleJohn and his team are hard working professionals who go the extra mile for their clients. They have a deep understanding of the local area, which added a huge amount of value throughout all stages of the process. If I had another house to sell I would not hesitate to use Horton & Garton 100% of the time. Thoroughly recommended.
Richard · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Hello Richard, You bought your property with me almost 15 years ago and now you have sold with Horton and Garton. If only all of our sales and transactions were as "text book" straight forward as this sale. Any successful sale requires an accurate listing price, a proven market strategy to achieve best terms and a genuine willing and able buyer, also a genuine willing and able vendor and all parties were satisfied in this sale and purchase. Thank you for your loyalty and your recommendations and referrals over the years and best wishes with your family move to Madrid, pop in and see us when you are next in west London! On behalf of all the team here at the office - All the very best. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleIt was a pleasure to rent a flat through Horton & Garton. We were very pleasantly surprised with the quality of the service, their responsiveness and helpfulness, which is unfortunately very uncommon with estate agents. Ashley and Rebecca were always very happy to help with all matters including maintenance issues, renewing our tenancy etc., and it was always a pleasure to speak with them. I highly recomment H&G.
Loris · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Good afternoon Loris, Thank you very much for for sharing your Horton and Garton review with google users. There is a real true value to what we call the smooth running of "the in house back office team" with all admin, accounts and property management" where Ashley Prowse, Rebecca Fritsche and Germain Gulevic dot the I's and cross all the T's ensuring all office process and systems of every property let and managed work well which ensures quiet enjoyment all round. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleSuch a great team at Horton and Garton, with a special thanks to Martyn. He was extremely helpful, very professional and just made everything go so smoothly for us. A gold star service especially compared to some other local estate agents. We are very happy in our new home thanks to H&G.
Laura · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Hello Laura, Thank you for sharing your super review. Welcome to Hammersmith and best wishes settling in to your new home... The whole team believe in the delivery of excellent customer service to all our customers and clients and your positive acknowledgement of a job well done is most appreciated. Kind rergards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleOur experience of letting our flat through Horton & Garten has so far been very good. They communicate well and have responded to all our requests, from us giving instruction it was less that 4 weeks to having a tenant move in and we had a choice of 4 in that time. We live 300 miles away from London and it is vital that a good agent looks after our property. Many thanks for your service.
Pw · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear Peter, Thank you for your business and thank you for sharing your positive experience with the Horton and Garton Lettings and Management team. When we have the opportunity of working with the very best properties and landlords in OUR PATCH of W6, W12 and W4, for me it is a real genuine pleasure especially when we are able to achieve best terms in price and secure 'A1 calibre, willing and able tenants'. Our whole lettings and management team: Ashley Clements, Aggie, Rebecca, Martyn, Germain and Ashley P are an incredibly professional team and work to well seasoned processes and proven systems ensuring both landlords and tenants always receive a first class customer service. On behalf of all of the team here at Horton and Garton. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI have very recently purchased a flat via Horton & Garton, after 3 long months since my offer was accepted, due to some issues we faced in the interim.
I’ve read other very good reviews, in particular about Phil, and not only do I second them, but I also find it hard to express my appreciation for his work and him personally as a liaison, in a short text.
Phil went way above and beyond his remit, while acting as a pacifier on a few occasions with transactional issues, keeping the balance among parties and always being helpful, polite and fun.
I can honestly say, he’s the first estate agent who gained my trust and the only one I would recommend to family, friends and anyone else who wants to get their job done in a professional way, with the added bonus of a human and friendly approach. If it wasn’t for him, the transaction might not have been completed. Thanks Phil!
Thalia · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Good afternoon Thalia, Thank you for sharing your wonderful review. You are 100% right and if it were not for Phil's persistence, patience and problem solving skills this purchase and sale would have fallen through. The true value of an expert 'career professional local estate agent' cannot be underestimated and the hard work really starts from point of sale - when the offer is accepted - through to the exchange and completion of the property. It's always a genuine pleasure working with the very best properties and clients and along with our experience and knowledge we always make sure that we are working with the very best willing and able buyers. This is one of the reasons why Horton and Garton are the market leading No.1 selling and rental agent in Hammersmith and Shepherds Bush and Chiswick. All the very best in your new home. kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have exchanged on our new home this week and I couldn't thank Phil Coombes from Horton and Garton enough for his help throughout the process. He has shown us four different properties in the area, always patient and attentive to our expectations with a real determination to find the one property that we would like. His availability, support and advice were invaluable to us and we didn't feel the need to engage with any other agents as H&G had pretty much every available property in their portfolio in combination with great service from Phil.
Shauli · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear Shauli, Thank you for sharing your wonderful Horton and Garton review with all google users. Every reader viewing the Horton and Garton 5 Star reviews will see Phil Coombes's name mentioned on a consistent basis. Our colleague Phil is one of the very best sales agents working in West London today and his work ethic is inspirational to others; so if you are considering selling or buying in W6 or W12 or would like a honest, credible and professional market view call the local agents Horton and Garton 020 8819 0510.
★★★★★ 5/5
GoogleI recently let my property through Horton and Garton and I found them to be very efficient and straight forward. For example, the day after the property was advertised, a suitable tenant was already found. Furthermore, they were very helpful with any queries that I had and delivered prompt responses that perfectly answered my questions. I cannot recommend Horton and Garton highly enough, predominantly for their professionalism and effectiveness. In particular, I found Ashley Clements, the letting manager and Delia from the administration particularly helpful in providing a smooth process in terms of getting the property onto the letting market. Phil Coombes was also very accommodating in terms of giving me all the relevant advice that I needed when making crucial decisions for the purchase of the property and properties in general. Thank you, Horton & Garton!!
S · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear Shaini, Thank you for glowing and wonderful review. I have to say it was a text book 'team work' let with your property. I can now confidently say you made the right choice appointing Horton and Garton, the market leading independent estate agents and avoiding the corporate route, however listening to your experiences with these so called 'big brand' companies I am delighted we delivered on both service and expectations! Thank you again and we look forward to working with you and the property. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMy wife and I started losing faith with estate agents when Phil and Paul knocked on our door. Thanks to them we made the right choices in order to sell our place. Also, while looking at a new one, they perfectly understood what we are looking for and we are not wasting time with uninterested visits anymore.
In other words, they are everything you need from an estate agent.
CRi · 26 August 2018 · Horton and Garton London (172 King Street)
Agent replied · 24 August 2024
Dear Christophe and Alice, Thank you very much for your kind review. Both Phil and Paul share self loaded and dynamic work ethics which elevates them well above their rival competitors among all west London estate agents They are very much at the top of their profession and they are consistent performers in creating and making business happen, getting buyers and sellers moving and are forever going the extra mile. On behalf of both the Horton and Garton Chiswick office and our Hammersmith & Shepherds Bush office our very best wishes. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHorton and Garten assured us that they would sell our flat - and so they did at our desired price and in pretty much record time. A fantastic result! I cannot fault them in the way that they handled the sale, especially Phil Coombes. We were kept regularly updated via emails and phone calls. The whole process was incredibly stress free and efficiently managed by the whole team.
Thank you!
Joanna · 26 August 2018 · Horton and Garton London (172 King Street)
Agent replied · 24 August 2024
Hello Jo, Thank you for sharing your client experience with all google users. I was delighted with the result we achieved for you and securing best market price. You listened to our honest, straight forward and marketing advice/guidance and appointed Horton and Garton. When we are working with the very best properties and vendor clients I genuinely believe our sales team's property knowledge and experience working with the very best willing and able buyers make the point of difference of whether a property sells or does not... Best wishes from my colleagues Phil, Martin and myself. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleRating only, no written review.
Anthea · 22 June 2018 · Horton and Garton London (161)
Agent replied · 20 June 2024
Thank you Anthea for leaving a 5 Star review. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleSimply a great experience working with Paul. You will very hardly find anyone who’s as knowledgable and professional as him. He knows the area inside out.
Andrea · 22 June 2018 · Horton and Garton London (161)
Agent replied · 20 June 2024
Hello Andrea, Thank you so much for your kind words - especially as you've dealt with so many other local agents! It was a pleasure sourcing your house on Sutton Lane South for you and your family. I have no doubt you'll love living in the Fauconberg Village area. If you ever require advice, you know I'm at your service. Wishing you a lifetime of happiness here in Chiswick...
Paul Cooney MNAEA
★★★★★ 5/5
GoogleRating only, no written review.
Tom · 18 June 2018 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Tom, Thank you for sharing your 5 star review on the site. The sales team, in particular Phil and Martin, worked especially hard in closing the sale on your Shepherds Bush property. Onwards and upwards... John Horton MNAEA MARLA
★★★★★ 5/5
GoogleVery positive experience from the Lettings team, very helpful and approachable
Sotiria · 18 June 2018 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Sotira, Thank you for sharing your review as a Horton and Garton tenant. On behalf of my colleagues Ashley, Aggie and Martyn and all the lettings team we wish you all the very best with your new move to North London... John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have enjoyed great service on both the sales and lettings arms of Horton and Garton and we would highly recommend them.
Lewis · 18 June 2018 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear L & K, Thank you for your review... what can we say about your wonderful Brackenbury Village house sale...Most definitely the quickest sale of the year from our initial visit and valuation to exchange of contracts all within 3 weeks which shows what can be managed when working with both willing and able buyer and seller plus first class solicitors and of course the market leading estate agent! On behalf of all the sales and the lettings team do enjoy your summer and the family holidays and no doubt we will see you soon! John Horton MNAEA MARLA
★★★★★ 1/5
GoogleI called this agency looking for a flat in the area, I found the guy I spoke to very rude and arrogant, totally unpleasant to deal with.
They asked my so many intrusive questions about my finances, income, etc, only to then tell me they didn't have any properties available, waste of my time.
John · 18 June 2018 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Mr Imgrim, I have checked our database and there is no record of you registering in our office and may be your complaint is SPAM? If your call and registration was genuine it was unfortunate that you felt this way. Qualifying all tenants and purchasers is an integral part of the process of the applicant registration process and establishing prospective viewers ability to proceed prior to arranging appointments to view. This is part of our service to our HG clients ensuring we are working with willing and able parties with every property search. Here at Horton and Garton we take pride, as you will see in our many other testimonials, with our customer service registration so please do not hesitate to contact me personally at the office and I will ensure that I will exclusively take care of your search. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have been so impressed by the service given by Horton & Garton, and Phil in particular.
Their service has been very personal and focussed on what we are looking for. He al aye goes the extra mile!
Alice · 18 June 2018 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Alice, Thank you for your review. Phil could be a long distance runner as he is always going the extra mile and going above the call of duty in his work. Phil's approach to customer service outshines the competition by miles too and he is truly on top of his game and a stand out performer amongst West London estate agents. On behalf of all of the sales team we wish you all the very best with your move. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe dealt with Phil and found him extremely professional, friendly and useful during our house search. He goes above and beyond and was able to help us complete on time. Thank you!!
Erin · 18 June 2018 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Erin, Thank you for your super review. Phil has a growing fan club of admirers and he is, without doubt, one of a very few select estate agents working today in west London who are at the top of his/her profession! Your purchase is what I would call " text book estate agency " which meant working with ' willing and able' buyer - seller and respective solicitors and also the estate agent and not forgetting the mortgage broker. One of the speediest transactions of the year; proving the point a sale can be agreed and completed within a 4 week period with everyone working together!! Well done and best wishes moving settling in to your new Brackenbury Village home. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMartin is absolutely lovely and helped me patiently find my perfect home. He knew exactly what I was looking for. I would highly recommend working with this real estate agency !
Aline · 18 June 2018 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good evening Aline, Thank you very much for sharing your positive experience of Horton and Garton review with all google users. You only have to speak with Martin Clements for 1 minute for him to know what could be the perfect property for you and he has a very good understanding of what is 'the good, the bad and the... indifferent' in a buyers wish list! Kind regards, John Horton MNAEA MARLA
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