Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleWe just finished working with Louise Jones and her team (primarily Michelle and Laura) on the sale of our terraced house in Chiswick. We interviewed a lot of local agencies, and we can confidently say that we really made the right decision, they were simply incredible.
We were moving abroad on a tight timeline and were by no means the easiest clients; and we had quite a lot of other factors that had to be taken into account. Louiseβs valuation of the house was exponentially higher than other firms and because Horton & Garton worked to identify the right kinds of buyers, we had three offers (two well over ask) within three days of being on the market.
H&G treat each property as a bespoke sale and it really shows, not to mention the fact that theyβre really communicative, friendly and warm people; just an all around pleasure to work with. Louise had previously set the record price for a terraced house on our street last year when she sold our neighbour's house, and now sheβs broken her own record!
Alex Β· 16 April 2024 Β· Horton and Garton London (161)
Agent replied Β· 20 June 2024
Good morning Alex,
Thank you for your super 5 Star review with your experience selling your Chiswick W4 house and home with Horton and Garton.
A BIG thank you for your instructions to work with Horton and Garton with the marketing and the sale of the property, we were all delighted with the result we achieved. When the right estate agent is working with the best property and client and also the A1, genuine willing and able and the right buyers the best results can be achieved.
On behalf of Louise Jones and all the sales team Michelle, Laura, Dhara and Mala (and myself) we wish you all the very best for 2024. Kind regards, John Horton Director and Owner.
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5/5
GoogleThe great tenants that Horton & Garton found for me moved out recently after nearly 3 years. Aggie went about looking for new ones and suggested a more adventurous price (which I thought was rather optimistic). Within just hours they were booking in viewings and although the rental market has settled down a bit recently, secured me two asking price offers within the week.
However, due to family issues, I was forced to withdraw the property from the market and left Aggie to break the news to the potential tenants.
Aggie was uber understanding and gracious about the situation, although I felt awful for wasting their time, hard work and expected fees.
Aggie and her team were relentless in their pursuit of finding great tenants, whilst exercising the highest degree of professionalism, diligence and charm.
Of course Iβll be calling H & G as soon as the flat is ready to market again and wish to thank Aggie and her terrific team for all their help and understanding.
Pete Β· 22 March 2024 Β· Horton and Garton London (176 King Street)
Agent replied Β· 21 June 2024
Hi Pete, Thank you for your wonderful comments and review... despite the circumstances and the relet of the property not happening we know you will be a boomerang and your future business will come back to Horton and Garton. Thank you also for the recommendations of our future clients and keep in touch.
John Horton, Director and owner.
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5/5
GoogleShiyane at Horton & Garton has been such a fantastic real estate agent from the very beginning and was a great help to us in finding a rental property. She went above and beyond to accommodate meeting us after work to view properties that we had requested and also suggested others in our price range. She has been a total delight to deal with, always extremely professional, happy, friendly and on time. She also always confirmed the viewings in advance and responded to our emails quickly, just amazing service. We would definitely recommend her to any friends or family looking for a property in the area!
Scarlett Β· 20 March 2024 Β· Horton and Garton London (176 King Street)
Agent replied Β· 21 June 2024
Hello Scarlett, Thank you for posting your 5 Star review. Welcome to West London, Brook Green, W14. Well done Shiyanne and the entire rentals team making your move happen so smoothly. All the very best settling into your new home. Kind regards, John Horton, Director and Owner.
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5/5
GoogleShiyane was amazing and did her absolute best to ensure the move went swimmingly. Thank you 𧑠β¦
Emma Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Hi Emma, Thank you for shating your 5 Start review working with Horton and garton and Shiyanne with the rental of your home. On behalf of Shiyanne and the rentals team all the very best settling in to Brackenbury Village. Kind regards, John Horton Director and Owner
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5/5
GoogleHighly recommend Horton & Garton. Really communicative and extremely proactive all the way through sales process.
Kathy Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Good afternoon Kathy, Thank you for your 5 star review working with George and the sale of your Shepherdβs Bush investment home and property. Kind regards, John Horton, Director and Owner.
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5/5
GoogleAmazing service: kind and efficient staff, lovely and well cared for flats, very professional
Highly recommended - did have a recent experience with another agency so on comparison way better
Thank you George :)
Roberta Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Good morning Roberta, Thank you for your wonderful 5 star review. Welcome to your new home. On behalf of George and all the sales team here at Horton and Garton all the very best settling in to your new home. Kind regards, John Horton, Director and Owner.
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5/5
GoogleReally friendly and professional service throughout. George Smith was great to deal with and kept me informed from start to finish. Top marks!
Paul Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Good morning Paul, Thank you for your 5 star review working with George and the property transaction. We look forward to working with you moving forwards. All the very best for now. Kind regards, John Horton, Director and Owner.
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5/5
GoogleShiyane was really lovely. She was always happy to help with our questions and requests, which made our search for a new place all the more hassle-free. Would highly recommend her!
Hermann Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Dear Hermann, Thank you for sharing your 5 Star review with your experience working with Horton and Garton and Shiyanne at the office. Wishing you all the very best settling in to your new home. Kind regards, John Horton Director amd Owner
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5/5
GoogleShiyane has been very helpful and cheerful. We are glad that she help us with the process of renting this amazing new home. Definitely recommend her services!
εΌ΅εη· Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Many thanks for the 5 Star review working with Shiyanne at Horton and Garton. All the very best settling in to your new home. John Horton, Director and Owner.
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5/5
GoogleWe had a wonderful experience through out the process of buying a property in Askew Village thanks to George and his team! George is great, always responsive to all our queries, helpful with local recommendations/contacts when needed, knowledgeable and friendly!
G Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Good morning, Thank you for your 5 Star review and it is my pleasure as the business owner to see the wonderful comments on the experience working with Horton and Garton. Kind regards, John Horton Director and Owner.
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1/5
GoogleEdit: No, John, I was going to leave it at one star and spare you the embarrassment of going into detail because I don't have the time or emotional energy to chronicle the long laundry list of my horrible experiences with your lack of leadership over your employees. I won't be contacting you directly because I did countless times previously and you ignored me every single time.
To everyone else: Avoid this horribly mismanaged company. I usually want to support small, local businesses, but my interactions with multiple members of Horton and Garton's untrained staff were a nightmare. I went to John multiple times for help and he did absolutely nothing. Go instead with a larger, more established and professional company.
Clarissa Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Dear Clarissa, I can only assume your rating was a genuine mistake as our business does not have any record of your name on our CRM. I notice from your other google ratings that you have always commented on why you gave a low star rating. Please do feel free to contact me directly at the office or kindly remove what we believe to be an incorrect rating. Thank you. John Horton Director and Owner.
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5/5
GoogleIβm glad I chose Horton & Garton for my recent property sale. They were excellent. I accepted an offer within a few weeks of listing my flat. My agent George, was very friendly, helpful, professional and efficient and helped me navigate some last minute issues.
Alix Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Good morning Alix, Thank you for your wonderful 5 star review. And a big thank you for your business and instructions to market and sell your Brook Green W14 home. With Georgeβs expert guidance and advice, we were able to navigate the βfew bumpsβ in the conveyance process and closed the sale. Hopefully our business will be fortunate enough to work with many similar minded sellers and clients this year. Kind regards, John Horton, Director and Owner.
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5/5
Google10/10 recommend. Super friendly agency. We are new rental tenants and the care and guidance that we have been shown has been exceptional. I even got locked out early on and they ran over to show me how to get back in. Everything has been very smooth and I wouldn't hesitate to recommend this agency.
Special thanks to Shiyane!
Kathryn Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Hi Kathryn, Thank you so much for your 5 Star review. It is always a pleasure to see and hear the positive feeback and comments about the rentals team and well done Shiyanne making the move happen as smoothly and efficiently as it did. Best wishes, John Horton Director and Owner
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5/5
GoogleWe found our new rental flat through Horton and Garton. The service provided by Fahim was really good from the initial contact up to us signing the lease. Fahim was always available and quick to answer any of our questions/queries. He even allow us to do a second viewing of the property which was most appreciated.
The whole process once our offer got accepted to the move in was very smooth as well.
We have now been in the property for more than a month and again, the service provided by Horton and Garton (who manage the property) has been really good!
Luc Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Hello Luc, Thank you for your 5 Star review. Always a pleasure to see the positive comments and hear the customwer experience. Well done Fahim and the rentals team managing a smooth tenancy and on behalf of the team here at HG we welcome to Ravenscourt Park, Hammersmith, W6. All the very vest settling in to your new home. John Horton Director and Owner
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5/5
GoogleShiyane was fantastic to work with. She went above and beyond to show us the flat we were interested in by video (while other agency had refused to do so), and was so quick to process our application and help us navigating through all the checks required. She was amazing at helping us during the entire process, couldn't recommend her and Horton & Garton enough. Thank you for helping us finding our new home in London!
Juliette Β· 18 March 2024 Β· Horton and Garton London (172 King Street)
Agent replied Β· 16 June 2024
Hi Juliette, 11/10 for your 5 Star review. Welcome to Ravenscourt Park, W6 and well done Shiyanne and the entire rentals team making your move to West London happen. All the very best settling in to you and Jan settling in to your new home. Kind regards, John Horton, Director and Owner.
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5/5
GoogleHighly recommend Horton & Garton. Really communicative and extremely proactive all the way through sales process.
Kathy Β· 17 March 2024 Β· Horton and Garton London (176 King Street)
Agent replied Β· 21 June 2024
Good afternoon Kathy, Thank you for your 5 star review working with George and the sale of your Shepherdβs Bush investment home and property. Kind regards, John Horton, Director and Owner.
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5/5
GoogleReally friendly and professional service throughout. George Smith was great to deal with and kept me informed from start to finish. Top marks!
Paul Β· 10 March 2024 Β· Horton and Garton London (176 King Street)
Agent replied Β· 24 March 2024
Good morning Paul, Thank you for your 5 star review working with George and the property transaction. We look forward to working with you moving forwards. All the very best for now. Kind regards, John Horton, Director and Owner.
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5/5
GoogleShiyane has been very helpful and cheerful. We are glad that she help us with the process of renting this amazing new home. Definitely recommend her services!
εΌ΅εη· Β· 10 March 2024 Β· Horton and Garton London (176 King Street)
Agent replied Β· 24 March 2024
Many thanks for the 5 Star review working with Shiyanne at Horton and Garton. All the very best settling in to your new home. John Horton, Director and Owner.
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1/5
GoogleEdit: No, John, I was going to leave it at one star and spare you the embarrassment of going into detail because I don't have the time or emotional energy to chronicle the long laundry list of my horrible experiences with your lack of leadership over your employees. I won't be contacting you directly because I did countless times previously and you ignored me every single time.
To everyone else: Avoid this horribly mismanaged company. I usually want to support small, local businesses, but my interactions with multiple members of Horton and Garton's untrained staff were a nightmare. I went to John multiple times for help and he did absolutely nothing. Go instead with a larger, more established and professional company.
Clarissa Β· 10 March 2024 Β· Horton and Garton London (176 King Street)
Agent replied Β· 24 March 2024
Dear Clarissa, I can only assume your rating was a genuine mistake as our business does not have any record of your name on our CRM. I notice from your other google ratings that you have always commented on why you gave a low star rating. Please do feel free to contact me directly at the office or kindly remove what we believe to be an incorrect rating. Thank you. John Horton Director and Owner.
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5/5
GoogleWe found our new rental flat through Horton and Garton. The service provided by Fahim was really good from the initial contact up to us signing the lease. Fahim was always available and quick to answer any of our questions/queries. He even allow us to do a second viewing of the property which was most appreciated.
The whole process once our offer got accepted to the move in was very smooth as well.
We have now been in the property for more than a month and again, the service provided by Horton and Garton (who manage the property) has been really good!
Luc Β· 10 March 2024 Β· Horton and Garton London (176 King Street)
Agent replied Β· 24 March 2024
Hello Luc, Thank you for your 5 Star review. Always a pleasure to see the positive comments and hear the customwer experience. Well done Fahim and the rentals team managing a smooth tenancy and on behalf of the team here at HG we welcome to Ravenscourt Park, Hammersmith, W6. All the very vest settling in to your new home. John Horton Director and Owner
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5/5
GoogleShiyane was amazing and did her absolute best to ensure the move went swimmingly. Thank you 𧑠β¦
Emma Β· 3 March 2024 Β· Horton and Garton London (176 King Street)
Agent replied Β· 24 March 2024
Hi Emma, Thank you for shating your 5 Start review working with Horton and garton and Shiyanne with the rental of your home. On behalf of Shiyanne and the rentals team all the very best settling in to Brackenbury Village. Kind regards, John Horton Director and Owner
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5/5
GoogleAmazing service: kind and efficient staff, lovely and well cared for flats, very professional
Highly recommended - did have a recent experience with another agency so on comparison way better
Thank you George :)
Roberta Β· 3 March 2024 Β· Horton and Garton London (176 King Street)
Agent replied Β· 24 March 2024
Good morning Roberta, Thank you for your wonderful 5 star review. Welcome to your new home. On behalf of George and all the sales team here at Horton and Garton all the very best settling in to your new home. Kind regards, John Horton, Director and Owner.
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5/5
GoogleShiyane was really lovely. She was always happy to help with our questions and requests, which made our search for a new place all the more hassle-free. Would highly recommend her!
Hermann Β· 3 March 2024 Β· Horton and Garton London (176 King Street)
Agent replied Β· 24 March 2024
Dear Hermann, Thank you for sharing your 5 Star review with your experience working with Horton and Garton and Shiyanne at the office. Wishing you all the very best settling in to your new home. Kind regards, John Horton Director amd Owner
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5/5
GoogleWe had a wonderful experience through out the process of buying a property in Askew Village thanks to George and his team! George is great, always responsive to all our queries, helpful with local recommendations/contacts when needed, knowledgeable and friendly!
G Β· 3 March 2024 Β· Horton and Garton London (176 King Street)
Agent replied Β· 24 March 2024
Good morning, Thank you for your 5 Star review and it is my pleasure as the business owner to see the wonderful comments on the experience working with Horton and Garton. Kind regards, John Horton Director and Owner.
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