Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,329 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,329 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,291

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

10/10 recommend. Super friendly agency. We are new rental tenants and the care and guidance that we have been shown has been exceptional. I even got locked out early on and they ran over to show me how to get back in. Everything has been very smooth and I wouldn't hesitate to recommend this agency. Special thanks to Shiyane!

Kathryn · 3 March 2024 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Hi Kathryn, Thank you so much for your 5 Star review. It is always a pleasure to see and hear the positive feeback and comments about the rentals team and well done Shiyanne making the move happen as smoothly and efficiently as it did. Best wishes, John Horton Director and Owner

5/5

Google

Shiyane was fantastic to work with. She went above and beyond to show us the flat we were interested in by video (while other agency had refused to do so), and was so quick to process our application and help us navigating through all the checks required. She was amazing at helping us during the entire process, couldn't recommend her and Horton & Garton enough. Thank you for helping us finding our new home in London!

Juliette · 3 March 2024 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Hi Juliette, 11/10 for your 5 Star review. Welcome to Ravenscourt Park, W6 and well done Shiyanne and the entire rentals team making your move to West London happen. All the very best settling in to you and Jan settling in to your new home. Kind regards, John Horton, Director and Owner.

5/5

Google

I’m glad I chose Horton & Garton for my recent property sale. They were excellent. I accepted an offer within a few weeks of listing my flat. My agent George, was very friendly, helpful, professional and efficient and helped me navigate some last minute issues.

Alix · 3 March 2024 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Good morning Alix, Thank you for your wonderful 5 star review. And a big thank you for your business and instructions to market and sell your Brook Green W14 home. With George’s expert guidance and advice, we were able to navigate the “few bumps” in the conveyance process and closed the sale. Hopefully our business will be fortunate enough to work with many similar minded sellers and clients this year. Kind regards, John Horton, Director and Owner.

5/5

Google

Shiyane from Horton & Garton was fantastic, she was a great help in our search. Nothing was too much trouble, and she made the whole process a pleasurable one. A great agency and would thoroughly recommend starting your property search with Horton & Garton!

Lucy · 17 February 2024 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Lucy, Thank you so much for your 5 Star review. Welcome to West London and all the very best settling in to your new home. Kind regards, John Horton Owner and Director.

1/5

Trustpilot

I am deeply disappointed with the…

I am deeply disappointed with the service provided by this estate agency. I requested a viewing for a property that had been on the market for less than 24 hours, only to be denied this. When I inquired about their selection process for viewings, the response I received was shocking. I was informed that there is no formal agreement between them and myself for viewings . They stated that while registering with does not mean they are obliged to facilitate viewings. This is a less than ideal response. I believe landlords expect their properties to be marketed effectively and provided with a selection of people to hand their property over to. However, this objective becomes challenging if viewings are restricted, and groups of workers are excluded from viewings. Those who do not work from home, and NHS staff are at a disadvantage.

Bee · 15 February 2024 · Horton and Garton London (172 King Street)

5/5

Google

The best estate agents I have ever dealt with. Michelle and John have been especially brilliant - great communications, very proactive (eg Michelle headed off what would have been a big problem with key access by double checking the night before - they really go above and beyond), and really lovely people.

At · 24 January 2024 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Good morning and thank you for your wonderful review and comments which is always a pleasure for me to see and read this feedback on communication with clients and customers. Kind regards John Horton Director and Owner

5/5

Google

We recently wanted to let a flat we own in Hammersmith , Horton and Garton work incredibly hard on our behalf and in a matter of days were able to present a very sound selection of potential tenants all meeting our requirements . Their negotiator ,Shiyane Carpenter , was very active , she kept us well informed at every stage and made solid recommendations , a pleasure to work with . Horton and Garton are a great team to work with .

Ben · 24 January 2024 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Good morning Ben, Thank you for your 5-Star review. As the local independent estate agent it is a pleasure working with the best landlords and properties. Kind regards, John Horton, Director and owner

5/5

Google

Shiyane from Horton & Garton was fantastic, she was a great help in our search. Nothing was too much trouble, and she made the whole process a pleasurable one. A great agency and would thoroughly recommend starting your property search with Horton & Garton!

Lucy · 24 January 2024 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Hi Lucy, Thank you so much for your 5 Star review. Welcome to West London and all the very best settling in to your new home. Kind regards, John Horton Owner and Director.

5/5

Google

We really need to give honor and respects to whom it’s due, this agency is so far the best.. best in everything: communication, transparency the list is a long one really. Shiyane and the team are amazing. Thanks Shiyane and Fahim, although things didn’t go as expected but you guys were still the most nicest especially Shiyane.

Evelyn · 18 January 2024 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Evelyn, thank you so much to see this wonderful review. All the very best for the holiday season and for 2024. Kind regards, John Horton, Owner and Director.

5/5

Google

Anna and the team at Horton & Garton have done a marvellous job at managing the sale of our flat in Factory Quarter. We especially appreciate Anna’s coordination with the 2 solicitors and keeping us informed of the progress towards exchange and completion. She always responded to our queries very promptly.

K · 18 January 2024 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Keith, thank you so much for your time to send through this wonderful review and thank you for your instructions to market and sell your property with Horton and Garton. I know Anna made the difference nudging the solicitors and all parties to make this sale happen. On behalf of Anna and all the sales teamwe wish you all the very best for a relaxing and enjoyable festive season and a prosperous 2024. Kind regards, John Horton, Director and Owner.

5/5

Google

The best estate agents I have ever dealt with. Michelle and John have been especially brilliant - great communications, very proactive (eg Michelle headed off what would have been a big problem with key access by double checking the night before - they really go above and beyond), and really lovely people.

At · 18 January 2024 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Good morning and thank you for your wonderful review and comments which is always a pleasure for me to see and read this feedback on communication with clients and customers. Kind regards John Horton Director and Owner

5/5

Google

I have just completed the purchase in London. Very happy with my agent Mr. George Smith! He is a professional kind young man with very good experience in the business. As an international buyer, my knowledge about the UK property market is very limited, George is very helpful, whatever problem we have encountered, George always has a solution. It's a great pleasure to work with him!

Amy · 18 January 2024 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Amy, thank you for posting your super review... and 5 Star rating. Your purchase is what I would call in the property business "a textbook purchase and sale" ... a genuine willing and able buyer and a motivated client... great solicitors... and an effective estate agent managing and closing the sale. Welcome to Brackenbury Village and you have a wonderful new home... On behalf of George, myself and the sales team all the very best for 2024 and your new home. Kind regards, John Horton Director and Owner

5/5

Google

We recently wanted to let a flat we own in Hammersmith , Horton and Garton work incredibly hard on our behalf and in a matter of days were able to present a very sound selection of potential tenants all meeting our requirements . Their negotiator ,Shiyane Carpenter , was very active , she kept us well informed at every stage and made solid recommendations , a pleasure to work with . Horton and Garton are a great team to work with .

Ben · 18 January 2024 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Good morning Ben, Thank you for your 5-Star review. As the local independent estate agent it is a pleasure working with the best landlords and properties. Kind regards, John Horton, Director and owner

5/5

Google

Shiyane was very nice and helpful and all the paperwork work was completed in a timely manner, thank you

Lorenzo · 25 December 2023 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Hi Lorenzo, thank you for your time sending through your 5-star review. Welcome to W12 and on behalf of Shiyanne and all the rentals team best wishes settling into your new home. Kind regards, John Horton Owner, and Director

5/5

Google

Great experience with Shiyane and the team at Horton and Garton! Easy and painless move - very responsive - over and above service. Thanks again team!

Rmd85 · 25 December 2023 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Dear Regan, Thank you for your super review. It is always a please to see and read such wonderful comments. All the very best settling into your new home and on behalf of Shiyane and the rentals team enjoy the festive season. Kind regards, John Horton, Director and Owner.

5/5

Google

We really need to give honor and respects to whom it’s due, this agency is so far the best.. best in everything: communication, transparency the list is a long one really. Shiyane and the team are amazing. Thanks Shiyane and Fahim, although things didn’t go as expected but you guys were still the most nicest especially Shiyane.

Eve · 25 December 2023 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Hi Evelyn, thank you so much to see this wonderful review. All the very best for the holiday season and for 2024. Kind regards, John Horton, Owner and Director.

5/5

Google

Many thanks to Alanna Rosseames for doing a brilliant job in working with us and our tenants to manage a number of building projects within our flat. She has been brilliant!

Roger · 25 December 2023 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Hello Roger, thank you very much for posting your 5 Star review. I have spoken with Alanna and Michael and we know that your property has seen more than the average property maintenance visits this year and hopefully there will be a maintenance free 2024 for you and the property. Kind regards, John Horton, Owner, and Director

5/5

Google

Horton and Garton were excellent, and especially their letting agent Shiyane. I was looking for a new flat for months and had encountered zero-empathy and insincerity from the majority of estate agents I’d dealt with. When I went to the H&G branch in Hammersmith immediately the staff greeted me warmly and Shiyane took me for a viewing of the property that same morning. I knew it was the place I’d been looking for. Shiyane and the team were always super helpful, polite and understanding, on the phone, by email and face to face in the office. She organised the admin, documentation and inventory in quick time and also accommodated my own intense work schedule. The whole process was seamless and Shiyane really gave me the sense that she was going to do her best to make sure I found a flat met my criteria and was very pro-active. I am used to chasing people up but looking back already, Shiyane was in frequent communication and I didn’t need to do much except complete the documents and deposits necessary to secure the property. I highly recommend this estate agents. They are by far the friendliest team I’ve encountered in London, and Shiyane especially is an excellent letting agent who went out of her way to help me secure the property that I wanted. Many thanks Shiyane and team.

Zia · 25 December 2023 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Hi Zia, what more can be said but a wonderful review and a BIG thank you... I remember you popping into the office as we were opening the office and Shiyane did what she does best and introduced and secured you the property. On behalf of all of the lettings team we wish you all the very best settling in to your new home. Kind regards, John Horton, Owner and Director

5/5

Google

John and the team at Horton and Garton are wonderful! Industry experts, with a personal touch who go above and beyond in working with their clients. It was a pleasure working with them. They really are set aside from other mainstream agencies. I wouldn't hesitate to use Horton and Garton again in the future.

Layla · 25 December 2023 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Hi Layla, thank you for your time to post your 5 star review. We do our best but the real difference is working with the very best properties and clients. All the very best for 2024. kind regards, John Horton Director and Owner

5/5

Google

Anna and the team at Horton & Garton have done a marvellous job at managing the sale of our flat in Factory Quarter. We especially appreciate Anna’s coordination with the 2 solicitors and keeping us informed of the progress towards exchange and completion. She always responded to our queries very promptly.

K · 25 December 2023 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Hello Keith, thank you so much for your time to send through this wonderful review and thank you for your instructions to market and sell your property with Horton and Garton. I know Anna made the difference nudging the solicitors and all parties to make this sale happen. On behalf of Anna and all the sales teamwe wish you all the very best for a relaxing and enjoyable festive season and a prosperous 2024. Kind regards, John Horton, Director and Owner.

5/5

Google

I have just completed the purchase in London. Very happy with my agent Mr. George Smith! He is a professional kind young man with very good experience in the business. As an international buyer, my knowledge about the UK property market is very limited, George is very helpful, whatever problem we have encountered, George always has a solution. It's a great pleasure to work with him!

Amy · 25 December 2023 · Horton and Garton London (176 King Street)

Agent replied · 24 March 2024

Hi Amy, thank you for posting your super review... and 5 Star rating. Your purchase is what I would call in the property business "a textbook purchase and sale" ... a genuine willing and able buyer and a motivated client... great solicitors... and an effective estate agent managing and closing the sale. Welcome to Brackenbury Village and you have a wonderful new home... On behalf of George, myself and the sales team all the very best for 2024 and your new home. Kind regards, John Horton Director and Owner

5/5

Google

We really need to give honor and respects to whom it’s due, this agency is so far the best.. best in everything: communication, transparency the list is a long one really. Shiyane and the team are amazing. Thanks Shiyane and Fahim, although things didn’t go as expected but you guys were still the most nicest especially Shiyane.

Evelyn · 24 December 2023 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Evelyn, thank you so much to see this wonderful review. All the very best for the holiday season and for 2024. Kind regards, John Horton, Owner and Director.

5/5

Google

Great experience with Shiyane and the team at Horton and Garton! Easy and painless move - very responsive - over and above service. Thanks again team!

Rmd85 · 19 December 2023 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Regan, Thank you for your super review. It is always a please to see and read such wonderful comments. All the very best settling into your new home and on behalf of Shiyane and the rentals team enjoy the festive season. Kind regards, John Horton, Director and Owner.

5/5

Google

Many thanks to Alanna Rosseames for doing a brilliant job in working with us and our tenants to manage a number of building projects within our flat. She has been brilliant!

Roger · 19 December 2023 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Roger, thank you very much for posting your 5 Star review. I have spoken with Alanna and Michael and we know that your property has seen more than the average property maintenance visits this year and hopefully there will be a maintenance free 2024 for you and the property. Kind regards, John Horton, Owner, and Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2018.

Reviews may appear on more than one platform.

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