Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
TrustpilotVery professional and excellent…
Very professional and excellent communication from staff.
Only negative was the 11 day delay in my house going on market from initial valuation.
House sold at first viewing so very happy. Thank you
Brenda · 3 April 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you so much for your kind feedback! We’re delighted to hear you found our communication professional and that your house sold on the very first viewing, that’s fantastic news! We also appreciate your patience regarding the 11-day delay, and we’re always striving to streamline our processes wherever possible.
★★★★★ 5/5
TrustpilotThe Darlington Team
The Darlington Team have been very helpful giving realistic, practical and knowledgeable advice. They have always been very pleasant, easy to contact and good at updating me. I would happily recommend them.
EMS · 2 April 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that you found the Darlington team to be so helpful and knowledgeable, providing you with realistic and practical advice.
★★★★★ 5/5
TrustpilotAmazing company
Amazing company, very friendly and helpful staff, Tony especially has gone above and beyond to help iron out a few solicitor issues, should I ever need to use a local estate agents in the future I will definitely be using JW Woods.
Vicky · 2 April 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you so much for your fantastic feedback and kind words about our team. We’re delighted to hear that you had such a positive experience with us.
A special thank you for highlighting Tony’s efforts, we’re thrilled to know he was able to go above and beyond to assist you with resolving the solicitor issues. Our team is dedicated to providing the best possible support to our clients, and your satisfaction means the world to us.
★★★★★ 5/5
TrustpilotAll the staff at JWW are very helpful…
All the staff at JWW are very helpful and supportive I am 84 after all!
Mr · 2 April 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that you’ve found our team to be helpful and supportive throughout your time with us.
Your trust in us means so much, and it’s always our goal to ensure that every customer feels valued and cared for, no matter their circumstances.
★★★★★ 5/5
TrustpilotJW Wood The very best estate agent
JW Wood thank you for your great service they give truthful and sound advise and back this up with a first class customer service couldn’t fault them wouldn’t go anywhere else the whole team in Darlington go the extra mile for there customers absolutely brilliant team
Fiona · 2 April 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you for leaving us a 5 star review, our Darlington team were delighted to read your feedback.
★★★★★ 5/5
TrustpilotSarah at JW is excellent
Sarah at JW is excellent, proactive and helpful. Highly recommend her for help problem solving.
Clare · 28 March 2025 · Homewise Durham
Agent replied · 12 October 2026
We might be biased but we agree! Thanks very much for leaving a review and awarding a 5 star service rating.
★★★★★ 5/5
TrustpilotI have dealt with j.w.woods quite a few…
I have dealt with j.w.woods quite a few times over a period of a few years for selling property and purchasing properties and have always had a fantastic and professional service.
Geoff · 26 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you so much for your continued trust in JW Wood! We're delighted to hear you've consistently received fantastic and professional service over the years.
★★★★★ 5/5
TrustpilotGreat service from Fiona
We have had a fantastic experience with Fiona from the lettings team. Thank you Fiona! Highly recommended, Paul and Stephanie
Ms · 26 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you for leaving Fiona in our lettings team a lovely review. We hope to work with you again.
★★★★★ 5/5
TrustpilotI use Wood for the letting of the…
I use Wood for the letting of the properties I have in Darlington. They are very good at finding excellent tenants. Minor repairs are done quick and efficiently major ones they give me a heads up and can then deal with them.
Sarah · 24 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Hi Sarah. A huge thanks from our Darlington lettings team for the very positive review.
★★★★★ 5/5
TrustpilotAlways get excellent service and…
Always get excellent service and feedback, pleasure to do business with.
Gouldsborough · 24 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you for leaving us a 5 star review. Please reach out if we can assist in any other way.
★★★★★ 5/5
TrustpilotThe staff were so professional
The staff were so professional. They guided you through the process and always helped when questions were asked. I would recommend friends in the future.
Mark · 21 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Good morning Mr Burns. Thank you for your 5 star review and we are grateful for any recommendation you make on our behalf.
★★★★★ 5/5
TrustpilotDarlington staff very helpful and…
Darlington staff very helpful and polite. Always have time to answer queries
Mrs · 20 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you Mrs Couch for taking the time to leave us a review. If we can assist in anyway please let us know.
★★★★★ 5/5
TrustpilotHouse Sale
Had a roller coaster ride with a sale but nothing was any trouble for team,kept me informed and upto date.Thank you again
Peter · 20 March 2025 · Homewise Durham
Agent replied · 12 October 2026
If only everything in life was simple! Its the end result that counts and thank you for your trust in us getting you to the end of a successful sale.
★★★★★ 5/5
TrustpilotHelpful and caring.
I now have hope for my future Becci was so helpful and caring. Gave me a realistic overview of my future plans, and told me my dream was actually achievable. Thank you
Fiona · 20 March 2025 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 5/5
TrustpilotEllie Bass is very good and supportive…
Ellie Bass is very good and supportive in every manners I am very satisfied for the services also response very quickly and sort out all problems.thank you so much keep it up great work
Laiba · 19 March 2025 · Homewise Durham
Agent replied · 12 October 2026
We are very grateful for the 5 star review. Let us know if we can assist in anyway going forwards.
★★★★★ 5/5
Trustpilotlandlord review
We have been dealing with JW Wood over the past few months. We have found that Ellie Bass, our property manager has dealt with our questions efficiently and promptly. Guiding us through what has been a tricky process at times. Thank you Ellie.
Susan · 18 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you Susan for taking the time to leave a review for Ellie in our Durham Lettings team. We are pleased you had a good experience and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotI have used JW Wood on several…
I have used JW Wood on several occasions when buying and selling properties and I have always found them to be extremely efficient, friendly and helpful. Julie Pendergast has been very supportive throughout the process, ringing regularly with updates and offering encouragement and practical advice. Ann Stobbart has been very efficient and professional in helping to secure my sale. Julie and Ann have exceptional customer service skills. I am so grateful to them both and can recommend without hesitation.
On · 14 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you so much for your kind and thoughtful review! We’re delighted to hear about your positive experiences with our team over the years. Your continued trust in JW Wood means a great deal to us.
★★★★★ 5/5
TrustpilotAmazing service from Darlington branch…
Amazing service from Darlington branch and hope to complete service soon. The team at Darlington are really helpful and will try to help you as much as possible.
Syed · 11 March 2025 · Homewise Durham
Agent replied · 12 October 2026
A huge thanks from our Darlington team for taking the time to leave a positive 5 star review. Let us know if we can assist in any way.
★★★★★ 5/5
TrustpilotSetting the Bar on service
Having bought and sold many houses over the last 30 years, I've experienced pretty much all estate agents , on this instance I've dealt with Ann from JW Wood in Durham, I would say that from an efficient, informative and helpful point of view, Ann's been the best I've dealt with and sets an example of how it should be done, house purchases are both expensive and complicated, so quality guidance is a must.
Richard · 7 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you Richard for your detailed feedback for Ann at our Durham office. We are delighted you were able to benefit from her extensive knowledge of the property market.
★★★★★ 1/5
TrustpilotRigid Viewing Hours and an Unwillingness to Accommodate
When initially attempting to make a viewing with J W Wood we tried to book in for after 5pm to view a property as I work a 9-5 and would be unable to make my way over sooner as we live and work out of the area. The solution offered for this was to come with my partner for a viewing on the weekend. This, unfortunately, wasn’t a possibility for us as my partner works in hospitality and very rarely is able to do anything on a weekend due to work commitments. On the Friday his work commitments changed and he had availability on the Sunday so we called up immediately to see if it was possible to book a viewing on this day as we had previously been told there was weekend availability to be told they also do not offer viewings on a Sunday and the only way for us to view this property would be to book holidays in at work or to come separately for viewings which is beyond ideal! We have recently been burnt by having to go for separate viewings and an offer being accepted on a property in the meantime so this is not how we wish to move forward. There was no attempt to discuss with management if there was a possibility for any flexibility and the communication regarding weekend availability was abysmal and has left us with a sour taste in our mouth. Why make a process already as stressful as buying a property even more so by having to rearrange our working lives? Very unhappy with the low level of customer service provided.
Maggie · 7 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you for sharing your feedback with us. We’re sorry to hear that your experience scheduling a property viewing did not meet your expectations. We understand how stressful the property-buying process can be, and we regret that our viewing options didn’t align with your availability and work commitments.
It’s disappointing to learn that the communication around weekend availability caused frustration, and we sincerely apologise for any inconvenience this may have added to an already challenging process.
We strive to provide flexibility and excellent customer service, but it’s clear that, on this occasion, we did not meet your needs.
We value your feedback and would like to address your concerns directly to find a resolution. Please don’t hesitate to reach out to our Operations Director, Chris Clarkson, at c.clarkson@jww.co.uk. Chris would be happy to discuss this further and explore how we can assist you moving forward.
Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in our service.
★★★★★ 3/5
TrustpilotCould do better.…
I was invited to write this review by JW Wood, so here goes.
Initially when I showed an interest in a specific property JW Wood could not have been more helpful & obliging ensuring that any visits were arranged to suit my timetable, however once I'd comitted to buy the property they were a little less accomodating.
Once a sale was guaranteed their representatives became somewhat changeable/illusive.
To add anxiety to an already stressful situation, on the day of the move the keys to my new house were not made available until 2.00 pm & only then if I trailed through to their offices in Darlington to pick them up (my impression was the keys would be handed over insitu).
6 weeks later their 'SOLD' sign is still in a prominent location outside of the property, this despite my visit to their office in person requesting it be removed (promise that it would be taken down immediately remains unfulfilled 3 weeks later).
On a brighter note staff were always extremely polite & friendly.
Derreck · 6 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you for taking the time to share your thoughts with us. Your honest feedback is invaluable and helps us to continually improve our service.
Regarding the delay in removing the ‘SOLD’ board, we apologise for the oversight. Your feedback has been passed on to our new branch manager, Tony, who will address the matter promptly and work with the external board company to ensure it is resolved as quickly as possible. We’re also sorry for any inconvenience caused during the key handover process, and we appreciate your patience with this.
Finally, thank you for your kind words about our staff’s politeness and friendliness. We’ll make sure to share this with the team, as it’s always uplifting to hear.
If there’s anything further we can assist you with, please don’t hesitate to reach out. We’re here to help and are committed to making improvements where needed.
★★★★★ 5/5
TrustpilotExcellent professional service
Have used JW Wood on more than one occasion and have found them to be efficient and effective when selling my properties. The team have a wealth of experience and will guide you through the process of buying and selling. Highly recommended the professional service
Wendy · 3 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Its been a pleasure helping you again and we hope we can do it again in the not too distant future. All the best.
★★★★★ 5/5
TrustpilotExcellent service from J W Woods, Darlington
An excellent service from J W Woods of Darlington regarding the agent-led sale of our property.
From the initial valuation, high quality photographs, full professional sales literature and advertising has led to a sale (subject to contract) in a fairly short period. There has been full communication of staff conducted viewings via succinct and timely emails, with telephone calls only when necessary regarding offers, where assistance has been provided. Office staff have been courteous and professional at all times. A highly recommended service.
Dave · 3 March 2025 · Homewise Durham
Agent replied · 12 October 2026
hank you so much for your thoughtful and glowing review! We're delighted to hear that you had such a positive experience with our team at JW Wood in Darlington.
It’s wonderful to know that you appreciated the care and professionalism that went into every aspect of the sale process, from the valuation and marketing materials to the effective communication throughout. Our team strives to deliver exceptional service, and it means a lot to us that these efforts made a difference for you.
Your kind words about our courteous and professional staff truly brighten our day. Recommendations like yours inspire us to continue providing the highest level of service to all our clients.
Thank you once again for taking the time to share your experience. We wish you every success moving forward and are always here should you need any assistance in the future.
★★★★★ 5/5
TrustpilotJW Wood have been very good from the…Fathers house sale
JW Wood have been very good from the start. We have had to sell my Fathers house under difficult circumstances and they have made the process easy and pain free..
correspondence with email was regular and informative and I was happy with the team at the Darlington branch.
Kim · 2 March 2025 · Homewise Durham
Agent replied · 12 October 2026
Thank you for taking the time to leave our Darlington a 5 star review. We are pleased that we were able to offer you the support needed during a difficult period.
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