Trusted Agent profile
★★★★★
597 reviews across 4 offices and 2 platforms
Homewise has four offices, in Worthing (two offices), Durham and Birmingham. Together they have 597 reviews on two platforms, rated 4.4 out of 5 overall.
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Homewise's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotTeam Woods are the best!
Professional, efficient and friendly service from all of the Team at the Durham office. We are selling and buying via Woods . This is a very well run estate agency and clearly a team effort. Thank you Team Woods you're the best!
Thank you for your wonderful feedback! We’re thrilled to hear about your great experience with our Durham team. It’s always a pleasure to help with both selling and buying.
5/5
TrustpilotExcellent service at JW Wood Durham
Excellent service at JW Wood Durham. Geoff came to the house and gave great advice, honest opinion and up-to-date information on current selling market conditions. This is the third time I've used JWW and I wouldn't go anywhere else. The house sold within the first week. Julie Prendergast dealt with all viewings and advertising and marketing. She kept me updated with viewings and feedback from potential buyers, and was always available at the end of the phone. Julie is very friendly, highly efficient and knowledgeable when dealing with the sales process. Absolutely recommended. Thank you!
Thank you for your incredible feedback and continued trust in us! We’re so pleased Geoff and Julie provided the support and expertise you needed, and it’s fantastic to hear your house sold so quickly. Your recommendation means the world to us, we’re always here to help!
5/5
TrustpilotExcellent service from JJWood would use…
Excellent service from JJWood would use them again Thanks to all the team
Many thanks for the 5 star review. Let us know when you are in need of assistance next.
5/5
TrustpilotOutstanding
JW Wood Durham recently sold my mum's property. They could not have been more helpful, kind and supportive during the entire process. Thank you so much to Jonathan, Julie and her team. Having to use other agents for viewing other properties has only highlighted the professional and experienced attitude of JW Woods in comparison. ******
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that Jonathan, Julie, and the team at our Durham branch provided such helpful, kind, and supportive service throughout the process of selling your mum’s property. Your praise means a great deal to us, and it’s wonderful to know that our professionalism and experience stood out to you. We truly appreciate your feedback and wish you and your mum all the very best for the future. If there’s anything else we can assist you with, we’re always here to help!
5/5
TrustpilotOur Lifetime Lease experience with Churchills
Initially we had tried selling our home from November 2024 but only had three viewings and no offers. For personal reasons we needed to downsize into a ground floor situation with nearby parking. Our selling situation had not changed by February 2025 and so we explored other options. The one that ticked most boxes was a ground-floor apartment in Riverain Lodge, a Churchills Retirement property of 72 apartments situated centrally in Taunton. We had several viewings, and we had one reservation on us making a decision. We had viewed a flat in the Locking area of Weston Super Mare, and also a McCarthy & Stone establishment on Beach Road in Weston Super Mare, also a Local Authority complex of apartments on the edge of Taunton, but those all had one thing in common. No allotted parking space, no consideration for a Blue Badge Holder, and nowhere near enough parking spaces for the number of apartments. What was available was all on a first- come, first-served basis. The parking issue was, and still is, an issue but after a lot of soul searching we focused on Riverain Lodge as the one that met most of our requirements. The options to consider were a straight forward sale and purchase but that would not happen without an offer on our home. Alternatively a lifetime mortgage, or a bridging loan, but we decided that was not an option. The remaining was a home exchange in return for a lifetime lease on one of the apartments in Riverain Lodge. The Home Exchange entails having up to 3 valuations and reports on our home by independent Estate Agents and of those one is chosen and presented to a panel of five companies. They decide if they are prepared to make an offer on purchasing your home which one did but as advised any offer would be considerably lower than the market value as those companies purely buy cheap and sell high. But through the lifetime lease plan the offer price would enable us to acquire the apartment and move in within a short time and Churchills offered incentives also. As well as Churchills being involved, Homewise were also involved with the purchase of our company acting on behalf of the company purchasing. My contacts with Homewise were George Brodie, Customer Accounts Manager, and Katy Aitken, Customer Account Handler. I cannot praise and thank them enough for their communication and support through what turned out to be very stressful, but that was through no fault of Homewise.
5/5
TrustpilotI was the buyer of the property sold by Sarah Graham of JW Woods.
I was the buyer of the property sold by JW Wood. Sarah Graham was excellent and very swift with arranging the necessary information to be exchanged. As a first time buyer, I would highly recommend to anyone. No stress, easy experience!
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to make your first-time buying experience smooth and stress-free. Your recommendation means a lot to us, and we’re thrilled to have been part of this exciting milestone. Best wishes in your new home!
5/5
GoogleThe team at Homewise have not only been helpful but supportive as well. Through them I have found a really lovely new home; I cannot thank them enough.
5/5
TrustpilotRecommendation for JW Wood in Darlington
The Darlington team have been fantastic during the whole process of selling my mum's house. Every member of the team has been friendly, professional and efficient.
Thank you for your lovely review! We’re so pleased to hear that the Darlington team could provide fantastic service throughout the process of selling your mum’s house. Being friendly, professional, and efficient are values we always strive to uphold, and it’s wonderful to know the team made this experience a positive one for you.
5/5
TrustpilotTony was very helpful great job thank…
Tony was very helpful great job thank you
Thank you for your wonderful review! We’re so pleased to hear that Tony was able to assist you and provide such great support.
5/5
TrustpilotThe Darlington team were great in…
The Darlington team were great in dealing with the sale of my property!
Thank you for your kind review! We’re delighted to hear that the Darlington team could make your property sale a positive experience.
5/5
TrustpilotThe Darlington team have been…
The Darlington team have been absolutely brilliant in supporting the sale of my house. They have taken a lot of stress off me during a difficult personal period. I can't praise them enough.
Thank you so much for your kind review! We’re truly humbled to hear how much support our Darlington team was able to provide during such a challenging time.
5/5
TrustpilotThorough, efficient, considerate, and understanding
Excellent communication and attention to detail with understanding what a stressful time house buying and selling can be for sellers and buyers. It's the human element to the service for which I'm writing this review, and which was very much appreciated. And in that vein I've got to commend consultant, Nicky Hall, for delivering all these qualities at Woods.
Thank you so much for your thoughtful review! We're thrilled to hear that our communication, attention to detail, and the human touch we bring to our service made a difference during such an important time.
5/5
TrustpilotJust easy to deal with
Just easy to deal with, prompt feedback
Short n sweet but great review thank you!
5/5
TrustpilotExcellent customer care
Excellent customer care. Prompt and helpful.
Thanks for the 5 star review. Let us know if we can assist in any other way.
5/5
TrustpilotJulie and Sarah were so friendly and…
Julie and Sarah were so friendly and helpful throughout the full process! Will 100% be recommending to others. Credit to the company
Thank you so much for your wonderful review! We’re thrilled to hear that Julie and Sarah made such a positive impact during your experience.
5/5
TrustpilotSuperb!
Another great marketing and sales experience from the team at JW Wood. My mother has used them over the years and they have always been excellent. They seem to have a better pool of buyers and the house was sold in a couple of weeks which was amazing. There is a downside, we used their conveyancing services which were terrible and very stressful to deal with. They were so slow that we ended up being stung for SDLT, communication was none existent too. I had to source seperate independent additional legal advice which cost us as they were getting things wrong with one thing and another. They're not directly part of JW Wood and therefore the above is not a reflection on JW Wood whose aftersales team were as frustrated as we were. A big thank you to Kelly in JW Wood aftersales for helping us sort out the conveyancers, you were superb! Thank you. So a massive thank you to Geoff, Sarah, Julie and team JW Wood. We're in our new property, mother is safer for it and we are very very happy because of all your help. I wouldn't use anybody else because JW Wood have always delivered a fantastic five star service. Thank you! 🙂 June & Stephen
Thank you, June & Stephen, for taking the time to share your experience! We’re so pleased to hear that your sales and marketing experience with our team was excellent and that we could help you achieve a quick sale. Your kind words about Kelly, Geoff, Sarah, Julie, and the rest of the team truly mean a lot to us, and we’ll make sure to pass your thanks along to them. We’re sorry to hear about the difficulties you encountered with the conveyancing service. While this service is not directly part of JW Wood, we completely understand how frustrating and stressful this must have been for you. It’s great to know that Kelly was able to step in and provide support during such a challenging time.
2/5
GooglePleasant but couldn’t assist us with a solution
Thank you for your feedback. Whilst we will always do our utmost to secure our customer’s chosen property, I understand that in this instance the Home for Life Plan was unfortunately not a viable option to assist in the purchase of your mum’s desired property due to lease restrictions which were beyond our control. We wish your mum the best of luck with her property search - should anything change in the future, and you would like re-look at options for alternative properties, please do not hesitate to get back in touch at any time. Best regards, Danielle.
5/5
TrustpilotGreat service from Homwise
Everything is explained comprehensively, and all questions are answered. The brochure provided covers all aspects of the Homewise Plan. Excellent service if you want to boost your purchasing power or release capital.
5/5
TrustpilotFriendly and easy to deal with.
Friendly and easy to deal with. Very happy with service.
Thank you for the 5 star review. Let us know if we can assist in any other way.
5/5
Trustpilot115 years of service and it shows!!
Chris Clarkson and Sarah Graham and their colleagues at the Durham Office are incredibly friendly and super professional. The buying journey is just so efficient, smooth and informed. Everything that comes from an esteemed and reputable estate agent who have been in business since 1910. One hundred and fifteen years of experience. It shows in everything they do!! Thank you to J W WOODS for a top class service. 🙏🙏🙏
Thank you so much for your kind and thoughtful review! We are absolutely delighted to hear that Chris Clarkson, Sarah Graham, and the team at the Durham Office have made your buying journey so smooth, efficient, and informed. Your recognition of our long-standing reputation truly means a lot to us, and we’re so grateful for the opportunity to assist you.
5/5
TrustpilotBrilliant service from start to finish
Brilliant service from start to finish. House on website on the website and sold the following Wednesday.
Thank you for your fantastic review! We’re thrilled to hear you had such a brilliant experience and that the process was so efficient from start to finish. Having the house listed and sold so quickly is an achievement we’re proud of, and it’s wonderful to know you are satisfied with the outcome.
5/5
GoogleI totally recommend Homewise f you need to part buy a property. I spoke to a lovely lady, Becci Pearce, who informed me of the wonderful services of Homewise. Thanks Becci
5/5
TrustpilotI have been very pleased with the…
I have been very pleased with the service I have received from JW Wood, thank you.
Thank you so much for sharing your kind feedback! We’re delighted to hear that you’ve been pleased with the service you received from JW Wood.
5/5
TrustpilotVery professional
Very professional Covered all the bases Provided updates at every point of purchasing the property and letting out to tennants
Thank you so much for your wonderful feedback! We’re delighted to know you felt well-informed during every step of purchasing the property and letting it out to tenants. Providing clear updates and ensuring every detail is covered is something we take great pride in. It’s fantastic to hear that our communication and thorough service made a difference for you. Thanks again for choosing us, and we’re here if you need anything in the future!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Worthing (1 Liverpool Gardens) has the most, with 382 reviews rated 4.3 out of 5, followed by Durham with 204.
The four Homewise offices, by town:
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