Trusted Agent profile

HoldenCopley estate agents in Arnold, Hucknall, Long Eaton and 1 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

2,719 reviews across 4 offices and 3 platforms

HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,719 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,887

Reviews on Google

All 4 offices

Facebook logo

4.6 / 5

137

Reviews on Facebook

All 4 offices

Trustpilot logo

695

Reviews on Trustpilot

All 4 offices

Our offices

HoldenCopley's four offices, most reviewed first. Each has its own page.

Latest reviews from every HoldenCopley office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

28 Gisbey Road - Holden Copley Long Eaton

5 Stars from us!Β I cannot put into words how fantastic Holden Copley Long Eaton have been during the process of selling our house. From the initial meeting through to the end of the process they really have been fantastic.Β I would like to highlight for us, the communication has been fantastic. Every email answered within hours, phone calls are always picked up. It really does make a super stressful situation (moving house) so much easier knowing you have a good team of people behind you looking after you every step of the way!Β I would like to thank the entire team at Holden Copley Long Eaton for their help and support throughout the process. Special thanks to Josie Plester, Jasmine Greenway, Kerstin Brougham, Laura Thums, Esther Tender and Jude Bush for providing us with an outstanding service and keep communication open throughout the process.

Bradley Β· 12 July 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Hi Bradley, that is great to hear! Thank you so much.

5/5

Trustpilot

Massive thank you to Josie at Holden Copley!…

I can't thank Josie at Holden Copley enough - she is an absolute rockstar and a credit to the company!It's the first time I've ever sold a house and having to do it alone was initially very daunting but the Holden team have been amazing from the point of valuation, photographs and marketing to the viewing agents and especially the sales progression by Josie, I've felt supported and heard by her throughout; she's kept me informed regularly and has gone above and beyond to find out information that even my solicitor hasn't. It's been a very long and stressful (and still ongoing) process (not in any way because of Holden), but Josie has been absolutely brilliant and I honestly think I would have lost hope a while ago had it not been for her support and hard work to keep the momentum. The fact that she's also been helping other sellers and buyers at the same time as me blows my mind because of how efficient she is. Needless to say I strongly recommend Holden Copley and if you are a first-time seller, fret not, you will absolutely be taken care of.

TahneeRoseC Β· 7 July 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Thank you for the fantastic review and recommendation!

5/5

Google

Not sure which office Luke is based at, viewed a property in Wollaton Vale yesterday. Luke is very professional, very informative and very helpful 5/5

Zelda Β· 7 July 2023 Β· HoldenCopley Long Eaton

Agent replied Β· 7 July 2023

Thank you Zelda for the great review!

5/5

Google

Big Thank you to Esther from HoldenCopley in Long Eaton. Very proffessional and kind customer service. Constant updates via email and phone on the situation from submitting an offer on the house till verification. Highly recommended. Best wishes Magdalena

Magdalena Β· 5 July 2023 Β· HoldenCopley Long Eaton

Agent replied Β· 7 July 2023

Hi Magdalena, that is great to hear! Thank you very much for the positive feedback, we really appreciate it.

5/5

Trustpilot

Chloe handled the whole process for my…

Chloe handled the whole process for my daughter letting her new property. I was also involved with some of the paperwork and Chloe was professional, efficient and very approachable. Couldn't ask for more. Many thanks Chloe.

Derek Β· 3 July 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Thank you Derek

5/5

Google

Rating only, no written review.

Amelia Β· 3 July 2023 Β· HoldenCopley Nottingham

Agent replied Β· 1 October 2023

Thank you for the 5*!

5/5

Google

Very helpful and friendly team. Prompt and patient replies to my many questions. Looking forward to working with them as we move forward.

Peter Β· 3 July 2023 Β· HoldenCopley Nottingham

Agent replied Β· 1 October 2023

Hi Peter, thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our team to be helpful and friendly. We appreciate your kind words and your trust in our team. We're looking forward to serving you and delivering an outstanding experience.

5/5

Google

During protracted sale and purchase negotiations the entire team at Holden Copley were professional, communicative and responded immediately when required. Unfair to single out individuals but Chloe Pilkington, Senior Sales Negotiator, and Sheryl Parker, Senior Sales Progressor, deserve special mention for their expert advice and determination to achieve a successful conclusion.

Lin Β· 3 July 2023 Β· HoldenCopley Nottingham

Agent replied Β· 1 October 2023

Hi Lin, thank you for taking the time to share your experience with us on Google. We greatly appreciate your kind words and feedback regarding our team at HoldenCopley.

4/5

Google

The initial contact was friendly and efficient and allowed us time to arrange what we wanted to do before we proceeded with the sale. We found it slightly confusing when we were passed from the Long Eaton office to Arnold who continued to press us to put the house on the market. When we were ready to do so things progressed smoothly with the Long Eaton office staff being as helpful as possible. The sale was completed in 3 months.

Joyce Β· 3 July 2023 Β· HoldenCopley Nottingham

Agent replied Β· 1 October 2023

Hi Joyce, thank you for the 4* and the review. We will take your comments on board. Much appreciated!

5/5

Google

We are so glad to have chosen HoldenCopley to sell our Nottingham home. Brilliant communications throughout, very personable and happy to help. Our house sold very quickly, in no small part down to the amazing photographs and online presentation. Hugest thanks to the fantastic team in the West Bridgford branch. Highly recommended!!

Sharon Β· 3 July 2023 Β· HoldenCopley Nottingham

Agent replied Β· 1 October 2023

Hi Sharon, thank you for taking the time to leave us a great review. We are really pleased you were happy with our marketing and services!

5/5

Google

We have been super impressed with the service at Holden Copley, and have felt particularly supported by Leah - not sure we would have secured the house we loved without her! She listened to our situation, and kindly mediated between us and the vendor, and I really believe she made such a difference for us by taking the time to support our offer. Her clear communication and compassionate approach has been very reassuring to us as first-time buyers! Thank you 😊

Tierney Β· 3 July 2023 Β· HoldenCopley Nottingham

Agent replied Β· 1 October 2023

Hi Tierney, thank you so much for your kind words and glowing review of our service at HoldenCopley! We are absolutely delighted to hear that you had such a positive experience, and we appreciate you taking the time to share your feedback with us.

5/5

Trustpilot

Melissa & Esta have been fantastic for…

Melissa & Esta have been fantastic for us whilst we've purchased our very first home. They've always responded quick to our constant emails and questions with no problems.

Ashley Β· 2 July 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Thank you Ashley

1/5

Google

Didn't bother calling me back to value my property even after emailing and calling therefore they've missed out on my business and we won't be selling with them

Jenn Β· 30 June 2023 Β· HoldenCopley Long Eaton

Agent replied Β· 7 July 2023

Hello, we are sorry you feel this way. We are unable to locate you on our database, please could you email helen@holdencopley.co.uk with more details as we hope to resolve this for you and turn your experience with us around. Many thanks

5/5

Trustpilot

Great agent

Great agent, answered all our questions, very friendly.

Cherry Β· 29 June 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Thank you Cherry

5/5

Trustpilot

Everyone at Holden Copley has been…

Everyone at Holden Copley has been amazing, Esther and Josie in particulaer helped with both my sale and purchase.Would highly reccomend

Rob Β· 28 June 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Thank you Rob

5/5

Trustpilot

Our thanks to Jack and the team at…

Our thanks to Jack and the team at Holden Copley in Hucknall for their organisational skills, efficiency and cheerfulness. Much appreciated.

G Β· 28 June 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Thank you very much

5/5

Trustpilot

good experience …

We had a good experience this morning with Josh. He explained well and was very friendly. Fully satisfied with the viewing

Manu Β· 28 June 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Thank you!

4/5

Trustpilot

Impressed.

Chloe was very helpful, professional and efficient, she made the process easy.

Kim Β· 28 June 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Thank you Kim

5/5

Trustpilot

Letting for first time

A good experience. It was the first time we have let our house. They were very helpful in guiding us through the process and answering our queries. All staff we have spoken to are very friendly and polite, as well as being knowledgable about all things associated with letting a property. They definitely took the strain out of the process and we look forward to working with them as we go forward.

Peter Β· 27 June 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Thank you Peter

4/5

Trustpilot

Great service from Millie

Millie was very helpful, proactive and quick to respond to communication. The outcome was not as I hoped but that was nothing to do with Millie at all and she worked hard to achieve the best recovery of the rental deposit in the circumstances.

Gemma Β· 27 June 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Thank you Gemma

5/5

Trustpilot

Good overall experience

Good overall experience. Had mille and chloe and they were both kind and approachable. Thanks for your help

Jasmine Β· 27 June 2023 Β· HoldenCopley Nottingham

Agent replied Β· 30 December 2023

Thank you for Jasmine

5/5

Trustpilot

1) As a Lanlord & 2) As a Purchaser

1) As a LanlordI have let numerous properties via Holden Copley the staff are fantastic and highly driven, tenants have been found very quickly and more importantly they are very well checked to find the right tenants. Right from the ownership to all the staff they are extremely well organized , I would definitely recommend them to any landlord 2) As a property BuyerI have purchased a few properties through both the Arnold Branch and Hucknull branches. The staff were brilliant, purchasers were straight forward, they kept me upto date all the way along the process. I have to say a special thanks to Helen the Associate Director who runs all the branches superbly.

Manjinder Β· 26 June 2023 Β· HoldenCopley Nottingham

5/5

Trustpilot

Excellent service for recently buying…

Excellent service for recently buying and selling. Given realistic good and realistic prices to enable sale and purchase. Highly recommend.

Jackie Β· 26 June 2023 Β· HoldenCopley Nottingham

5/5

Trustpilot

Friendly and approachable team

We have recently had an offer accepted via your team. Bethan helped us to make this process as smooth as possible, she responded to emails promptly and made us feel at ease with her friendly approach.

CollectPlus Β· 26 June 2023 Β· HoldenCopley Nottingham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

HoldenCopley is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.

EA Masters by year, 2018 to 2024

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about HoldenCopley

Which HoldenCopley office has the most reviews?

Arnold has the most, with 1,873 reviews rated 4.7 out of 5, followed by Hucknall with 300.

Where are the HoldenCopley offices?

The four HoldenCopley offices, by town:

Has HoldenCopley won any awards?

Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.

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