5/5
Helpful, patient and prompt response! Well done to the team, Liberty , Maddie, Bethan and Amy! Thanks for all your patience and assistance!!
Agent replied · 29 October 2023
Hi Vonia, thank you for the review!
Trusted Agent profile
★★★★★
2,719 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,719 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
695
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Helpful, patient and prompt response! Well done to the team, Liberty , Maddie, Bethan and Amy! Thanks for all your patience and assistance!!
Hi Vonia, thank you for the review!
1/5
The only thing Holden Copley could have done worse when trying to market my property would have been to burn it down.... For the 3 months my property was listed, I received 1 market report from Rightmove, and 1 proactive call to update me on how they were marketing it. They advised us to go to guide price which brought in no extra interest and only served to reduce the value of my home by 50k. For the viewings we did have, they booked in the wrong date and then sent a trainee who doesn't even know the area to show people round. They booked viewings in that would cancel 20 mins before arrival and made no attempt to market our property to other potential buyers in the area. Every time you called the office, a new person would answer there was never one sole person updating me or actually trying to sell our house- they were 'relying on right move' to bring in the viewers- which in this market is not good enough. They will tell you they are selling more properties in the area than anyone else- but that's on no of houses not as a % and the health warning with that is they can claim to be selling the most, but they don't have the time to work on your property or invest in the relationship.
5/5
I am very pleased with Mr Jude Bush and the team, for all the hard work they put in to get my cousin Mr Dean Powell his place as a first time buyer. Well done to the team especially Mr Jude Bush.
Hi Adesta, that is great to hear! Thank you very much.
5/5
I had 3 viewings for properties managed by HoldenCopley this week. Unfortunately, 1 property we weren't able to view due to the landlord being unresponsive but It wasn't wasted time as we were able to view the next property earlier than arranged. Although none of the houses appealed to me in the end, I have to give credit to Josh who showed me around both. He was punctual, had every bit of information to hand and showed a great understanding of what I valued in a property. He asked for honest feedback throughout and took note of it all. This installed a positive outlook to me that this is an estate agent who will work cooperatively between sellers and buyers to facilitate a sale that's of fair value for everyone.
Hi William, thank you so much for leaving us a great review! We are happy that you are pleased with our service.
5/5
Very helpful and accommodating. We came across a number of staff members and they were all brilliant, not a single difficulty or issue. We didn't end up buying from HoldenCopley in the end (through no fault of their own!), but house searching and buying can be challenging and stressful so it's great to have estate agents like HC (since there are some suboptimal ones out there!!) to make the process as smooth as it can be. I recommend them highly :)
Thank you so much for a great review! Congratulations on your house purchase :)
4/5
Rating only, no written review.
Thank you!
5/5
Thank you to everyone at Holden Copley. I found the whole team, supportive, caring and understanding
You're very welcome! We truly appreciate your kind words and are here to support you every step of the way. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing HoldenCopley!
5/5
Holden and Copley Hucknall branch . Jack Best we met him first he was always my first port of call if and when I wanted to find out any information and he would put me through to the right people . Excellent service . He was so helpful always getting back to us quickly and so nice . It was nice that we could always have one person to go to for emails that would answer questions quickly and put us in touch with the correct people we needed to talk to to sell our house. Many thanks Jack
Hi Kelly, that is great to hear! We are glad that you are pleased with our service. Thank you for leaving us a great review.
5/5
We are grateful for the comprehensive service we have received so far in both buying & selling through the Hucknall office - we have been kept up to date throughout and all staff we have interacted with so far have been exemplary. We managed to sell our property on day 1 of listing thanks to their concerted efforts. Looking forward to a swift completion now.
Hi Gary, thank you so much for your wonderful review. We're thrilled to hear that you've had such a positive experience with our Hucknall office. It's always our goal to provide comprehensive and excellent service to our clients, whether they are buying or selling!
1/5
So far not so good. Failed negotiations. Poor advice. Dire communication. Still haven't sold our property after multiple failed viewings. A young couple turned up to view, we were unaware as no one from the office had bothered to either check it was suitable for them to view or message/email us. Nearly a month and no interest or viewings. No one at Holden Copley is interested or bothered it seems. Very little work for a chunk of commission.Not recommended! * 19 viewings which half of didn't even turn up to view and 4 non proceedable offers which weren't even negotiated!
Hi Petra, thank you for feeding back, we have tried to call you to discuss this further but I'd like the opportunity to find out more about your experience further so we can improve. I can see you had 19 viewings take place and four offers, I appreciate it's very frustrating when people cancel but these are usually out of our control. Please email me directly to discuss further steven@holdencopley.co.uk
5/5
As a company Holden Copley are the very…
As a company Holden Copley are the very best estate agents iv ever had dealings with .. and I’ve worked with a few over the years. Special shout out to Esther at the long Eaton branch. She was approachable & friendly whilst still being professional- she was extremely quick to respond to every call, email or query I had - she made the whole process stress free , just what you want when you’re buying a house. Every member of staff at the branch I met or spoke to where lovely to deal with. I highly recommend this company and this branch.
That is great to hear! Thank you so much.
5/5
Baileigh
We recently viewed a property with Baileigh and can't sing her praises enough. She was professional, friendly and extremely knowledgeable about the property. She answered our questions before we even needed to ask some of them, didn't rush us and ultimately contributed to us putting in an offer. We've viewed many houses in the Beeston/Attenborough area with many agency's, and she is the stand out agent.
Thank you for the great review!
5/5
Closely follow up. Special credit to Karen who has been keeping me update makes me feel very secure and positive. Believe the team’s effort contributes a lot on the smooth and speedy progress.
Hi Snowy, that is great to hear! Thank you for the review, we really appreciate it.
5/5
I am extremely happy with the service I have received from HoldenCopley.They have been so supportive and helpful throughout the journey from start to finish with the sale of our property, with regular updates and open on a Saturday what a bonus! moreover the staff are friendly and listen to all your needs and provide a service above and beyond. I would recommend them 100% as they do all the work necessary and make the whole process an enjoyable one. Always my first port of call.
Hi Martin, thank you so much for your kind words and for taking the time to share your experience with HoldenCopley. We are delighted to hear that you are extremely happy with the service we provided throughout the sale of your property. Thank you for the recommendation, we really appreciate it!
5/5
All staff at Holden Copley were friendly and professional. A special thank you to Esther who responded very quickly to my emails and helped me with securing my new house. Highly recommend!
Hi Lorraine, thank you so much for the review!
5/5
Incredible service! Josh showed us around a property yesterday, and it was by far our best ever experience viewing a house (of more than 30 viewings this year with a number of different agents from the Wollaton/ Bramcote/Beeston area). Josh clearly went above and beyond with his knowledge of the property, and was able to answer almost all of our questions there and then. The few questions he couldn't answer he made a note of to pass back to their office. The whole experience was friendly and professional, and I would highly recommend Holden Copley to anybody looking to sell in the Nottingham area.
Hello, that is great to hear! We are really happy to hear that you were pleased with our services. Thank you so much for leaving a great review, we really appreciate it.
5/5
Great team there, everyone is fantastic and helped us out a lot with selling our house and the purchase of a new one. Would highly recommend them.
Hi Callum, thanks a lot for your wonderful feedback! We're thrilled that our team could be of assistance during the sale of your house and the purchase of your new one. Your recommendation means a lot to us.
5/5
Holden Copley did a fantastic job of marketing and selling our house for us. Special mention to Melissa who looked after everything during conveyancing and kept everything moving and us informed throughout the process.
Hi Martin, your heartfelt review truly made our day! We are thrilled to know that you were impressed with the marketing and sale of your house through HoldenCopley. It was our honor to assist you with the sale of your house.
5/5
Very impressed with the service received from Holden Copley. The staff have all been very friendly and supportive from the valuation, photos to the sales staff. Especially our nominated member Lucy. Keeps us updated and nothing is to much trouble. Very professional.
Hi Judith, Thank you so much for taking the time to share your positive experience with HoldenCopley. Your kind words truly brightened our day, and we're thrilled to hear that you were impressed with the service you received throughout your journey with us.
5/5
My mum sold her house through Holden Copley (Arnold branch) and they were fantastic throughout. I was pretty set on them from the beginning because they seemed to have quite a few properties in the area so I thought that would mean they’d be able to get in lots of viewings. Then when we met Chris, that really cemented my confidence in the company. Everything has just exceeded our expectations- from the description of my mum’s home which was so lovely to read, to having a dedicated person to progress the sale (Josie, who was an absolute godsend). The communication has been outstanding and no doubt taken out that feeling of being totally lost in the process I’m sure. Really glad we went with them!
Hi Chau, thank you so much for sharing your positive experience with us! We're delighted to have been a part of your mum's home-selling journey and to have exceeded your expectations every step of the way. Wishing you and your mum all the best, and thank you again for choosing Holden Copley.
5/5
Holden Copley came recommended by a friend so we went through our house sale with them and we are very happy with the excellent customer service they provided. From the initial meetings of home valuation, home photography to arranging lots of house viewings, correspondence with Liberty, Laura, Bethan, Emma and their team has been prompt, professional and personable which made the whole process pretty smooth. I would recommend using Holden Copley for home sales based on my recent experience.
Hi Debby, that's great! Thank you so much for your lovely words.
5/5
Holden Copley went above and beyond to provide a thorough and accurate valuation, ensuring that we understood every aspect of the process. Their expertise truly shined through, and we felt confident in the recommendations they gave. Their communication was impeccable, and promptly addressed any questions we had. Thanks to their exceptional service, we now have a clear understanding of our property's value. We couldn't be happier and highly recommend this Holden Copley to anyone seeking top-notch service.
Hi Christopher, thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with HoldenCopley and that our team was able to provide you with a thorough and accurate property valuation. Thank you for the recommendation!
5/5
Dear holdencopley, I'd just like to thank all the staff for all your help ,such a friendly bunch and such good friends, thank you sooo much Sarah,jack, Maria, Mattl....for everything you have done for me, their service is amazing,please in the future take in consideration allowing holdencopley to see your property....u won't be disappointed in there service...amazing
Ah that is so great to hear! Thank you so much for the lovely review.
5/5
Baileigh Wood....impressive estate agent
Baileigh Wood....The perfect estate agent..As an estate agent you need to know how to present a house and give details beyond the question...She provides information without me asking or thinking to ask..Never thought to ask from what side the sun is rising...Honestly...she is perfect for a first time buyer which doesn't have experience..Holden Copley deserves 5 stars because of her,and if all estate agents from this company are like her then well done guys for knowing how to train an estate agent
Wow, thank you so much!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

HoldenCopley is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Arnold has the most, with 1,873 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.