HoldenCopley Long Eaton reviews

★★★★★ 5/5

Google

I honestly couldn’t recommend Joe more highly. He first valued both my parents’ home and my grandmother’s property last year, and from that moment on, there was never any doubt that he was the valuer I wanted to work with. Joe’s knowledge of the market is exceptional - he truly knows it inside and out. His insight, confidence, and honesty stood out immediately and gave me complete trust in his advice. From the very beginning, his communication was seamless. He kept me fully informed, explained everything clearly, and made what can often feel like a daunting process straightforward and stress-free. Overall, my experience with Holden Copley so far has been fantastic, the whole team are a pleasure to work with. Joe is everything you would want in a valuer; professional, reliable, knowledgeable, and genuinely invested. I wouldn’t hesitate to recommend him to friends and family!

Sophie · 19 March 2026

★★★★★ 5/5

Google

Just would like to thank Holden Copley for their advice and support during the sale process for our property. From the outset they were very clear on how they could help and set out what success would look like for us. From the moment the house went live we quickly gained some traction and interest which gave us confidence in their abilities to get us the right sale. From the start we have had some really good dialogue and communication with the Holden Copley staff who have kept us well updated and did what they said they would. It was so pleasing for us that they managed to sell our house within a week. Whilst the UK market obviously can be challenging we are currently progressing well on both sides of the transaction and we are still within the first month. Thank you very much.

Lindsey · 26 July 2025

★★★★★ 5/5

Google

I’m a first-time homebuyer, and today I received the keys to my new home, thanks to the amazing team at Holden Group! Their service was excellent from start to finish. A special thank you to Sheryl. She was incredibly kind, helpful, and supportive throughout the entire process. I truly appreciate her patience and guidance. Sheryl made everything so much easier for me. Thank you again to Holden Group for helping me buy my first home. I highly recommend them to anyone looking to purchase a property

Lakmali · 26 July 2025

★★★★★ 3/5

Google

Since posting this review, Joseph has been in direct contact with me. He was understanding, professional, and took the time to properly listen to my concerns. He apologised for the initial experience and offered to resolve things personally, which I genuinely appreciated. While my original experience still stands, it’s only fair to recognise the effort made afterwards to put things right. Overall, the follow-up service was very good, and based on this, I would recommend ensuring that you speak to Joseph directly for your valuations to avoid any miscommunication. Everyone makes mistakes, but it is how they are put right that counts, hence why I agreed to give Joseph a future opportunity in a different area, after which I will update the review again. ----------- My experience with HoldenCopley was disappointing, particularly when compared with several other local agents I had dealt with over the same period. To be honest I was surprised as they have great online reviews and I suppose, I expected more from them. I contacted them to arrange valuations for my uncle’s properties during a difficult family situation, where accuracy and a professional level of service were important. Unlike the other agents, they were not willing to visit the properties and instead only offering what they described as a “desktop valuation” which would be conducted by their sales manager Joseph. Liv was my initial point of contact. While she was polite and professional, the service felt less attentive than the others to which I had spoken. Despite explaining that one of the properties would be going to market just as soon as the solicitors cleared it and that accurate valuations were important, I was still only offered a desktop valuation. I agreed to this, although it was with some hesitation, as this is not something I had come across before and expected a more thorough approach. My gut instincts told me that I could perform a desktop valuation using Zoopla or one of the other online housing sites. Because of this I was left feeling anxious about it, so I said that I would provide information on each property to assist them in making a more accurate valuation. I completed this the same day and emailed it over. It then took close to a week for the valuations to be returned, and unfortunately they were very basic and lacked the level of detail I had received from other agents despite the fact I had provided them with extensive additional information about the properties to help improve their accuracy, but it didn’t appear to have been fully considered. I emailed Joseph to explain they fell short of expectations and why. To be fair he replied very quickly and professionally to my follow-up email in which I had explained why the figures provided were significantly off the mark compared to other valuations and how they lacked the same level of detail and were ultimately not suitable for the purpose required by my uncle’s solicitor. Joseph was always courteous, professional, and prompt in his replies, but overall, the service fell well short of expectations. When compared directly with four other agents, the difference in effort, detail, and overall service level is quite clear. He replied by saying “Sorry that you felt the valuations were inaccurate. I have tried my best to give you the most honest valuations for the properties. Without visiting it is very difficult to confirm exact market value, as I can see you have had several agents visit and we would welcome the opportunity to do the same, rather than to undertake 'desktop' valuations.” And that he liked “to leave clients happy and that they have had a good level of service.” While I appreciated this, it also left me frustrated. I explained that Liv only offered the desktop valuation despite my explaining what we needed and why, that originally I expected the same level of treatment as the other estate agents had provided only to be left feeling anxious and dubious about the potential outcome. He did offer to come out but by this point it was too late.

John-Paul · 16 April 2026

★★★★★ 5/5

Google

I've used Holden Copley several times to sell property and they've always been excellent, professional, personable, and consistently delivered great results. Their advice was spot-on, helping me get better offers, and their team, including Laura, Jessica, Ben, Jasmine and Genette were fantastic and provided regular updates throughout. Lianna in Progression was a star and ensured everything stayed on track. Overall, their service exceeded expectations, and I highly recommend them.

Shayne · 26 September 2025

★★★★★ 5/5

Google

We’re currently house hunting and have viewed a couple of properties with Ellie from Holden Copley and she’s been absolutely brilliant. Ellie is so friendly, professional, and easy to talk to. She’s been really helpful in answering our questions, giving us time to look around, and offering useful insights without any pressure. It’s been a pleasure dealing with her so far, and we’re looking forward to continuing the search with her support. Highly recommended!

Bunny&Blossom · 26 July 2025

★★★★★ 5/5

Google

Holden and Copley have been amazing in the selling of our house, lots of viewings came thru the door, potential buyers who was really interested, unlike previous estate agents who sent anyone :( .So glad we changed agents, cannot recommend them highly enough. Kept in constant contact, weekly catch ups to keep us in the loop, updates on booked viewings and feedback from the viewings. Big shout out to Melissa@holdencopley, fantastic service provided, very professional and kept us sane thru the process from start to selling, we couldnt be happier. A big thank you to all at Holden for making selling our house a positive experience from the beginning to end. Highly recommended to anyone who is thinking of selling, use these guys. You won't regret it !

Sharon · 14 May 2025

★★★★★ 5/5

Google

I can't thank Jessica enough. From the very first viewing to getting AIP, she was incredibly supportive, professional, and genuinely cared about making the process as smooth and stress-free as possible. She was always quick to respond, kept me well informed at every stage, and nothing ever felt like too much trouble. Her friendly approach and deep knowledge really put me at ease. I’m so grateful to have had her help me and my partner through our journey of buying our first homes. Highly recommend Jessica to anyone looking to buy or sell!

A · 1 May 2025

★★★★★ 5/5

Google

We had a fantastic experience with Holden Copley during our property search and purchase. From start to finish, the team was professional, responsive, and truly attentive to our needs. A special shoutout to Lianna Vocaturo and Jasmine Greenaway from the Long Eaton branch, their support and guidance made the whole process smooth and stress-free. They were always prompt in answering our queries and went the extra mile to help us in purchasing the property within a short span. We would absolutely recommend Holden Copley to anyone looking to buy a home, 100% satisfied!

Vimala · 16 April 2025

★★★★★ 5/5

Google

Lewis Clarence has been fantastic at Holden Copley. He was personable, professional and prompt with responses. I liked that he followed up with phone calls and made the whole process run smoothly. Thanks for your help with buying my property Lewis.

Bethany · 16 April 2026

★★★★★ 5/5

Google

I wanted to say a massive thank you to Jasmine Greenaway and Melissa Denton they have been absolutely amazing with our house sale! We had a tight deadline due to paying off our help to buy and there have been brilliant with speeding up the process and chasing things up for us. Mel has been so patient with me and has given me updates everyday! The photos of the house were brilliant and we sold our house within 6 days of being on the market! Thank you so much, couldn’t recommend Holden Copley enough and especially Jasmine and Mel! From Milly & Chris

Milly · 26 March 2025

★★★★★ 5/5

Google

Holden Copley have been amazing, from laura in the office doing my bartering for the property that I have exchanged on today 😀 To Mel in aftersales who has been the true star of the show, she has helped so so much in getting this sale to the finishing line, I can not thank her enough, without her I think it would not of happened... I really can't thank you all enough. My son is buying a property from another estate agents and their aftersales is practically non existent !! So if you are buying or selling I recommend Holden Copley a million %

Victoria · 26 March 2025

★★★★★ 5/5

Google

Could not recommend this company enough, especially Karen Eccles.... had it not been for all the additional work Karen did for us (even though she wasn't our agent... she was the agent for the house we were buying) we would never have got into our new property... thank you Karen.. you did all of the work for Purple Bricks (my so called agent .. who took our money and did nothing to support us). Lesson learnt ...anyone buying a house or selling a house use a Holden & Copley .. they actually care ! 🏠

Lisa · 26 March 2025

★★★★★ 5/5

Google

Holden Copley have been exceptionally helpful throughout the process to us as first time buyers. Jessica Monk was a brilliant mediator during negotiations over the price, her excellent manner on the phone and a good knowledge of the market ensured a quick and reasonable outcome. Furthermore, Jasmine Lawson has been exceptionally helpful throughout the completion process, chasing the chain and providing regular updates to us. We felt informed and supported, and are grateful for her evident expertise. Couldn’t recommend highly enough!

Daniel · 26 March 2025

★★★★★ 5/5

Google

We could not recommend Jasmine and her team more highly! We purchased a foreclosure and had ridiculous issues with title and the banks and Jasmine was there pushing and following up for us throughout so that we could be in for Christmas. We would never have got there without her and her team’s willingness to push for us. The team also did an excellent job representing our offer to the banks and guiding us through the whole process, and given that we moved over from Australia we did need that extra help! If you’re in the market to sell or buy, I can’t think of any better team to get you through it all! Thank you so much Jasmine and team!

Tanya · 26 March 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Holden Copley for the purchase of my property, and I cannot recommend them highly enough. From start to finish, their professionalism, dedication, and commitment to ensuring a smooth transaction were outstanding. A special thank you to Karen, the sales progressor, who went above and beyond to keep everything on track despite the challenges with the seller’s solicitors. Her communication, persistence, and efficiency were truly invaluable. I also want to express my gratitude to Ben Lee for his support and expertise throughout the process. His knowledge and guidance made a significant difference in navigating the complexities of the purchase. The team at Holden Copley demonstrated excellent customer service, kept me informed at every stage, and ensured that I was supported throughout the entire journey. I would not hesitate to work with them again and highly recommend their services to anyone looking to buy or sell a property. Thank you again for all your hard work! Oscar Valentine

Oscar · 26 March 2025

★★★★★ 5/5

Google

HoldenCopley (Long Eaton) did an excellent job selling our house. They were professional, friendly, and kept us informed throughout the process. We would recommend them to anyone selling their home. Particular thanks to Joe, Emily, Lorraine, Gary and Lianna, but also the whole team who helped with bookings and moving the process through to completion.

Mark · 26 November 2025

★★★★★ 5/5

Google

Holden copley,made the experience of selling my property and purchasing a property very easy for myself. Liv Haigh explained the process from the very beginning and the team kept me well informed of viewings and updates. Liv Haigh was always available to answer any questions or concerns I had. Thanks to the whole team at Holden copley.

Ian · 26 September 2025

★★★★★ 5/5

Google

Holden Copley at Long Eaton recently marketed our parents property. Their marketing activities were excellent we were kept informed regularly and we achieved a sale. The key differentiator with Holden Copley is the high level of …

Andrew · 22 March 2026

★★★★★ 4/5

Google

BUYER : We recently had an offer accepted through Holden Copley, we were dealing directly with Ben at the Long Eaton branch. Ben was solid throughout the negotiation process and we felt that he was quite …

Sam · 22 February 2026

★★★★★ 5/5

Google

I've used Holden Copley to buy property and they've always been excellent, professional, personable, and consistently delivered great results. Ben is fantastic and provided regular updates throughout. Ben is a star and ensured everything stayed on track. Overall, their service exceeded expectations, and I highly recommend them.

Jimmy · 16 November 2025

★★★★★ 5/5

Google

Sheryl was an absolute standout throughout my property purchase. From the very first viewing to completion, she was consistently professional, proactive, and genuinely supportive. Nothing was ever too much trouble, she kept me updated at …

Louise · 22 February 2026

★★★★★ 2/5

Google

Their first marketing tactic is to reduce your house price before they try anything else. I felt the service from my house sale onwards to be rather unprofessional. The lack of experience, and age of my particular agents was very noticeable. The negotiation skills were severely lacking. They interfered where they were not needed and confused matters for no reason. I wouldn't recommend Holden Copley Long Eaton.

Louise · 26 March 2025

★★★★★ 5/5

Google

We are currently in the process of purchasing a property with HC and we have had a great experience working with Ben Lee. He was incredibly helpful throughout the process of securing the property, always responsive and willing to go the extra mile to answer any questions. His professionalism and clear communication made everything much smoother and less stressful. I really appreciated his support and would highly recommend him to anyone looking for a reliable and approachable agent

Harjit · 22 March 2026