Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAt the age of 74 years my wife and I needed move house and to a new area at that. The task was daunting as it was over 23 years since we last moved. We needed to sell our home first and chose Holden Copley estate agents in order to facilitate the move. We found that Holden Copley were superbly professional in the friendly manner in which they catered for our individual needs guiding us through the system. At the head of that process was a diamond of a young lady called Lydia Smith. She is extremely professional, knowledgeable, polite and an absolute joy to deal with.HoldenCopley you have a gem in Lydia. Regards John & Jenny Marsden
John · 29 May 2024 · HoldenCopley Nottingham
Agent replied · 27 August 2024
Thank you, John and Jenny, for your heartfelt review! We're thrilled to hear that Lydia provided exceptional support during your move. Your kind words mean a lot to us!
★★★★★ 5/5
GoogleWe've just sold our house with Holden Copley (Arnold) and Josie was outstanding. Her proactive approach and excellent communication was evident throughout the sale. She consistently followed up and chased progress with the solicitors, keeping us updated by email and phone without any need for prompting. I highly recommend both Holden Copley and Josie if you are looking to sell your home.
Mike · 29 May 2024 · HoldenCopley Nottingham
Agent replied · 27 August 2024
Thank you for your fantastic feedback! We're thrilled to hear that Josie provided outstanding service and kept you well-informed throughout the sale. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleJust viewed a property with Josh and I must confess he's an amazing and great personality, his carriage and disposition to viewers radiates professionalism and comportment. Overall, staff of Holden Copley are always ready to help, accommodating and of good character, Millie is another personality anybody will be happy to meet, she has a listening ear and amazingly selfless.
Having a business with them is worth it and will give intending landlord or tenants a wonderful experience like I have had with Josh and Millie. I highly recommend Holden Copley
Emmanuel · 29 May 2024 · HoldenCopley Nottingham
Agent replied · 27 August 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Josh and Millie. We strive to provide professional and accommodating service, and your recommendation means a lot to us!
★★★★★ 5/5
GoogleAll the staff at Holden Copley have been amazing.
From the staff showing us around properties to the staff in the office, they have all been approachable, friendly, professional throughout.
They have responded to my questions/queries quickly and efficiently and made looking for a new property as stress free as possible.
Esta has been so happy and lovely throughout.
Jenny · 29 May 2024 · HoldenCopley Nottingham
Agent replied · 27 August 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. It's wonderful to know that everyone, from our office staff to our property guides, made your search stress-free and enjoyable. We'll be sure to pass your lovely feedback on to Esta as well.
★★★★★ 5/5
GoogleAbsolutely excellent service from Nico- we felt so at ease during the viewings we had with him and he was attentive and knowledgeable. Holden Copley have been brilliant with us for our house search so far- I’ve also been in contact with Lucy and Lauren quite a lot who’ve been absolutely brilliant at getting us booked in for viewings and SO quick at responding. Cannot fault any of the team we’ve interacted with so far at all, they’re all fantastic.
Imi · 29 May 2024 · HoldenCopley Nottingham
Agent replied · 27 August 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Nico, Lucy, and Lauren. Our team is dedicated to providing excellent service, and we're glad we could make your house search easier and more enjoyable. We appreciate your feedback and look forward to continuing to assist you!
★★★★★ 5/5
GoogleI got a house on rent from Holden Copley and I am very happy to say that it's a great experience with them especially Lexy Joseph the one who helped me out in everything. Whenever I need help to sort out the issues she is there to help me out. Holden Copley and again I say Lexy provides a brilliant service with excellent communication and customer services. I am very happy with them and highly recommend Holden Copley if you want a stress free service.
Ahtasham · 29 May 2024 · HoldenCopley Nottingham
Agent replied · 27 August 2024
Thank you for your kind words! We're delighted to hear that Lexy provided you with excellent service and support. Your recommendation means a lot to us!
★★★★★ 5/5
FacebookGreat service from HoldenColpley. Leanne was very helpful throughout the sale of our property. Would highly recommend
Thank you!
Jamie · 28 May 2024 · HoldenCopley Nottingham
★★★★★ 5/5
GoogleHad a great experience with Josh on a viewing yesterday, he was really knowledgeable about the property and answered all our questions. He took his time to show us all aspects of the property and he was very friendly.
Lauren · 28 May 2024 · HoldenCopley West Bridgford
Agent replied · 26 August 2024
Hi Lauren, thank you for the feedback!
★★★★★ 1/5
GoogleFirst off when the male arrived from Holden and Copley; he never offered to take his shoes off. So I had someone waking around in my clean home where my children play and sit. This is basic manners. Secondly I feel personally harassed. After trying to turn the company down, after selecting a different estate agents I have been pestered. With nothing but sale tactics to try and change my mind. I understand this is a business. But my mind has been made, I shouldn’t be forced into a corner, and repeatedly rang.
Thirdly my house was massively over valued, and are the majority of properties which this company are selling. You only need to scan right move to see this, and see they aren’t selling. My advise would be to use an alternative company
Sarah · 28 May 2024 · HoldenCopley West Bridgford
Agent replied · 26 August 2024
Hi Sarah, thank you for bringing your concerns to my attention. We sincerely apologise for the inconvenience and distress you've experienced. Regarding the first issue, we understand the importance of maintaining a clean home environment, especially where children play. Our employees are instructed to follow protocols, including offering to remove their shoes. It’s highly unusual that this happened, and I am sorry it did. We are also sorry to hear that you felt harassed by our follow-up calls. It is never our intention to make our clients feel uncomfortable. As for the valuation of your property, we strive to provide accurate assessments based on current market trends and data. We regret that you feel our valuation was not reflective of the market. I have to put you right regarding Rightmove and our properties. We sell more properties in Nottingham than any other agency, and we have a fantastic track record of achieving the marketing price. But we appreciate we do not get things right every time. We appreciate your feedback and will work hard to address these issues to better serve our clients in the future. As mentioned I’d be keen to understand more, which office you dealt with, which valuer came to your home, so we can offer further training and to provide your feedback directly. I wish you all the best with your house move and if you would like to discuss further, please contact me directly at Steven@holdencopley.co.uk. Thank you.
★★★★★ 5/5
TrustpilotGenuine Care - Lydia Smith at Holden Copley Arnold
From the moment we viewed this property and made our offer for purchase, Lydia has supported us by putting our offer forward to the seller and her contact with us was reassuring and she kept us positive ahead of the best possible outcome. Our offer was accepted and she communicated that to us promptly and informed us by email of the next stage including providing us diverse quotes from solicitors to proving our identities via a third-party app which she sorted carefully out with us where we found difficult to get through, with her input we successfully supplied all evidence required to prove purchasing the property.We are deeply grateful for Lydia’s hard work and would wholeheartedly recommend her services to anyone looking for an estate agent who goes above and beyond. Thank you, Lydia, for making our property dreams a reality.
Jo · 27 May 2024 · HoldenCopley Nottingham
Agent replied · 24 August 2024
Thank you for your heartfelt review! We're delighted to hear about your positive experience with Lydia. It's fantastic to know she went above and beyond to make your property dreams a reality. Your recommendation means a lot to us. Thanks again for choosing us!
★★★★★ 5/5
TrustpilotLianna is a fantastic asset to the team
The Holden Copley team were accessible and communicative throughout the whole purchase cycle. From negotiation of offer through to completion all members were helpful and progressed the sale as quickly as possible. Lianna was great at fostering the right relationships and keeping everything on track.
Lucy · 26 May 2024 · HoldenCopley Nottingham
Agent replied · 24 August 2024
Thank you for the kind words Lucy!
★★★★★ 5/5
GoogleRating only, no written review.
Jane · 26 May 2024 · HoldenCopley Hucknall
Agent replied · 24 August 2024
Hi Jane, thank you for the 5*!
★★★★★ 5/5
GoogleGood customer service and prompt response to complaints
Bright · 26 May 2024 · HoldenCopley Hucknall
Agent replied · 24 August 2024
Thank you Bright!
★★★★★ 5/5
GoogleVery impressed with the professionalism of all that we have spoken to..regular updates are brilliant keeping us in the loop of everything. Highly recommended!!
Ruth · 26 May 2024 · HoldenCopley Hucknall
Agent replied · 24 August 2024
That is great to hear! Thank you so much
★★★★★ 5/5
GoogleGreat help provided but the Holden volley team in Nottingham ,big shout to Jude ,he has been very helpful throughout the process
Zhor · 26 May 2024 · HoldenCopley Hucknall
Agent replied · 24 August 2024
Thank you for the review!
★★★★★ 4/5
GoogleA couple of hiccups in the middle with errors on the rightmove posting (despite me informing them before putting it live) and viewing agents turning up late - otherwise would've been a 5*
Tom gave us a realistic but aspirational valuation and pricing strategy that played our perfectly, and Sarah handled the offer negotations and sale agreement brilliantly
Stuart · 26 May 2024 · HoldenCopley Hucknall
Agent replied · 24 August 2024
Thank you for your feedback! We apologise for the hiccups experienced but are glad to hear that Tom's valuation strategy worked well for you and that Sarah handled negotiations brilliantly. We appreciate your understanding and look forward to serving you even better in the future!
★★★★★ 5/5
GoogleAdam at the hucknall branch has been fantastic. He was professional, kind and very knowledgeable. I was very happy with his service.
Ann · 26 May 2024 · HoldenCopley Hucknall
Agent replied · 24 August 2024
Thank you for the review Ann!
★★★★★ 5/5
GoogleExcellent service from the team. Luke has been the main person involved and he's been great. I've really appreciated his approach. He's professional, knowledgeable, he's communicated well, taken time to listen and managed the sale successfully to date. It feels in safe hands.
Susan · 26 May 2024 · HoldenCopley Hucknall
Agent replied · 24 August 2024
Thank you for your fantastic review! 🌟 We're delighted to hear about your positive experience with Luke and the rest of the team. It's great to know you feel in safe hands. We'll be sure to share your kind words with Luke. …
★★★★★ 5/5
GoogleFrom my first contact with Holden Copley it was clear that I was dealing with a company that was focused on securing positive outcomes for their clients. My initial queries were dealt with by Jack who was always helpful and patient explaining various processes. My next contact was with Adam and he offered a blend of professionalism and friendliness which is hard to find these days. He was very supportive and offered help beyond the selling process. I would wholeheartedly recommend Holden Copley and their excellent staff
C.Bagguley
Christine · 26 May 2024 · HoldenCopley Hucknall
Agent replied · 24 August 2024
Thank you for your glowing review! We're delighted to hear that Jack and Adam provided you with exceptional service. Your recommendation means a lot to us, and we look forward to continuing to exceed your expectations!
★★★★★ 5/5
GoogleI recently had the pleasure of working with Adam to acquire a new property, and I cannot recommend their services highly enough. From our initial consultation, Adam was exceptional in every way
So far Adam has gone above and beyond to make sure the exchange of contract runs smoothly.
Moreover, Adam professionalism and genuine care for my needs made the experience seamless and enjoyable. Their dedication to their clients is truly commendable, and I am grateful for their hard work and commitment.
If you are looking for a reliable, knowledgeable, and dedicated estate agent, look no further than Adam, He has my highest recommendation for anyone in need of real estate services. Thank you, Adam for making my property acquisition experience a resounding so far.
Evans · 26 May 2024 · HoldenCopley Hucknall
Agent replied · 24 August 2024
Thank you so much for your glowing review! We're thrilled to hear about your exceptional experience with Adam. We're grateful for your kind words and recommendation. We'll be sure to share your appreciation with Adam.
★★★★★ 5/5
TrustpilotWe had such a great experience with Holden Copley Mapperley
We had such a great experience with Holden Copley. I would use them in the future as they made the experience very pleasant for us. Chloe at the Mapperley office was there every step of the way with answers to any of our questions. They are very easy to contact and it was really great to have a Karen to help us along the way. We really appreciate the experience we had, and would reccommend to others.
Lydie · 24 May 2024 · HoldenCopley Nottingham
Agent replied · 24 August 2024
Thank you for the glowing review and recommendation!
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic experience. I would thoroughly recommend HoldenCopley. They have provided an excellent service from property valuation right through to sales completion. All the staff were incredibly friendly, helpful, efficient and supportive throughout. And a big shout out to Lianna at the West Bridgford office who really went above and beyond. 5 stars without hesitation!
EC · 24 May 2024 · HoldenCopley Nottingham
Agent replied · 24 August 2024
Thank you so much for the review and 5*s!
★★★★★ 5/5
TrustpilotHighly recommend
Daniel has been amazing. What a kind and knowledgeable young man. Communication was brilliant during the purchase, nothing was too much trouble. I would highly recommend Holden Copley, unusual these days to find a company with true values and customer service - brilliant!!
LrkNorthants · 23 May 2024 · HoldenCopley Nottingham
Agent replied · 24 August 2024
Thank you for your fantastic feedback! We're thrilled to hear that Daniel provided such excellent service and made the process seamless for you. We appreciate your recommendation and are proud to uphold true values and exceptional customer service. If you need any further assistance, please let us know!
★★★★★ 5/5
TrustpilotSheryl has been an amazing help in…
Sheryl has been an amazing help in ensuring our purchase progressed well and kept us informed at every step. She's lovely to work with, very knowledgeable and professional, and very supportive. Thank you so much Sheryl for making our house purchase go so smoothly!
Tent · 23 May 2024 · HoldenCopley Nottingham
Agent replied · 24 August 2024
Thank you for your wonderful feedback! We're delighted to hear that Sheryl provided such excellent support and made your house purchase smooth and stress-free. We'll be sure to pass along your kind words to her. If you need any further assistance, please let us know!
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