Trusted Agent profile
★★★★★
2,718 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,718 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
694
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a great experience with Holden Copley. Melissa got me through some tough times on my sale and buying, she gave the best customer experience. Would recommend!
Thank you for a great review and recommendation!
5/5
GoogleJosh was a great help in finding a place for us to rent in the Nottingham area on really short notice. After listening to what we were looking for he put forward two really good fits for us to consider, one of which we are hopefully going to be moving in to! Thank you, would definitely recommend
Thank you Marcus, we really appreciate your recommendation.
5/5
GoogleWe recently sold a property and Melissa dealt with our transaction. She was very efficient in her handling and updated us every step of the way! There was times where there was no progress from the buyers end & Melissa made sure to chase them and progress things. I would highly recommend Melissa to deal with anyone’s affairs!
Thank you for your fantastic review! We're so pleased to hear that Melissa kept you well-informed and helped move things along smoothly.
5/5
GoogleHolden Copley are excellent! Staff are professional, friendly, efficient and communicative. We have sold two properties and bought one through them this year, everything that they do is spot on and nothing is too much trouble. Karen Eccles - Senior Sales Progressor, is a total star! She is brilliant at her job and works extremely hard to ensure that everything runs as smoothly as possible. I'm certain that if it were not for Karen's tireless efforts, experience and outstanding communication skills, we would not be in our lovely new home now - we cannot thank her enough. I would one hundred percent recommend Holden Copley to anyone.
Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with us and are especially grateful for your kind words about Karen.
1/5
Trustpilot465 days later
465 days later, and still nothing. That is how long my property was on the market with Holden Copley. Don't get me wrong, they sold my house once on that period of time; the sale fell through and I don't believe that the "Sales Progression" Team did enough to make it happen. I thought I'd give them another chance though, because I just thought it was the market conditions. Well, that was a mistake. It soon became apparent as both a buyer and a seller that things weren't quite right. They failed to send estate agents out to viewings, both as a buyer and seller. They failed to inform owners that we were going round to view houses! And I haven't had a viewing for over two months, nor have they phoned me in this time to discuss the marketing of my property. I have had several agents come round and value my property and they agree that it is valued at the correct price... All in all, it's not been a great experience as a buyer and seller with Holden Copley in Arnold.
Hi Bryan, we’re sorry to hear that you feel this way and would appreciate the opportunity to discuss this further. Please could you email me at helen@holdencopley.co.uk so we can address your concerns? Thank you,
5/5
TrustpilotOutstanding recommendation
Holden Copley is indeed a very reliable and highly professional company to deal with. I highly recommend Jamie Mead, who was so helpful in helping us get the right home with the best landlords. I would say keep up the excellent work you are doing. You indeed deserve an outstanding rating from us.
Thank you very much for the kind feedback!
5/5
TrustpilotHolden and Copley have been great…
Holden and Copley have been great regards selling and buying. There communication has been faultless so far and have always kept us upto date with the process so far. All the staff are really friendly and always get back to you if the lines are busy when you call.
Thank you very much!
5/5
TrustpilotWe Exchanged Contracts today.
We Exchanged Contracts today the role Melissa played was pivotal in making that happen. Melissa Denton is a dedicated professional and a key part of the House Purchase Process her communication and dedication to her role are First Class - she is the glue that keeps the process moving forward keeping both Vendor and Buyer up to date on progress or any issues that are normally discussed Solicitor to Solicitor - throughout our Purchase she was the glass that enabled us to see what was happening so critical in a very complex Purchase - A truly dedicated and valuable talent she is certainly a key resource and contributor in the success story of Holden & Copley.Thanks again Melissa Denton for your big help.
Thank you for your fantastic review! We're delighted to hear how pivotal Melissa was in your process. Her dedication and communication truly shine, and we’re glad she could assist you so well. We appreciate your kind words and support!
5/5
FacebookWe Exchanged Contracts today the role Melissa played was pivotal in making that happen. Melissa Denton is a dedicated professional and a key part of the House Purchase Process her communication and dedication to her role are First Class - she is the glue that keeps the process moving forward keeping both Vendor and Buyer up to date on progress or any issues that are normally discussed Solicitor to Solicitor - throughout our Purchase she was the glass that enabled us to see what was happening so critical in a very complex Purchase - A truly dedicated and valuable talent she is certainly a key resource and contributor in the success story of Holden & Copley. Thanks again Melissa Denton for your big help.
5/5
TrustpilotHoldenCopley is Amazing for Buying a House or Renting
HoldenCopley has been amazing in my house purchase journey and as I am a first time buyer, they clearly explained all the process and Lianna Vocaturo provided time to time updates about our purchase.
5/5
TrustpilotHolden Copley was absolutely on point
Holden Copley was absolutely on point. Our house went up on the market within a week. From the photographer to all the staff you were amazing. You kept us in the link from the time it went live right through to the passing over of the keys. It was nice to deal with an estate agent who took charge, not only dealing with appointments but chasing up solicitors. Great doing business with you
Thank you so much for the review Tracy!
5/5
TrustpilotCan’t thank Holden Copley enough
Holden Copley have been amazing from start to finish, especially Melissa Denton who has helped us and been there to support us from start to finish. We’ve had such a rollercoaster journey and Melissa has done everything to ensure we secured the home we wanted so badly! If it wasn’t for Melissa we definitely would not be moving into our dream home, she’s been so patient with us and answered all of our questions so honestly and clearly, the absolute best point of call and always just a phone call away. We can’t thank her enough and the team at Holden Copley.
Thank you for your wonderful review! We’re thrilled to hear that Melissa provided you with such exceptional support throughout your journey. It’s great to know she helped you secure your dream home! We appreciate your kind words for her and the team, and we’re here for you whenever you need us!
5/5
TrustpilotMelissa Denton Holden & Copley Nottingham
We Exchanged Contracts today the role Melissa played was pivotal in making that happen. Melissa is a dedicated professional and a key part of the House Purchase Process her communication and dedication to her role are First Class - she is the glue that keeps the process moving forward keeping both Vendor and Buyer up to date on progress or any issues that are normally discussed Solicitor to Solicitor - throughout our Purchase she was the glass that enabled us to see what was happening so critical in a very complex Purchase - A truly dedicated and valuable talent she is certainly a key resource and contributor in the success story of Holden & Copley
Thank you for your heartfelt words! We're thrilled to hear that Maddie provided you with exceptional support and guidance throughout your house purchase process.
5/5
TrustpilotHolden Copley are Brilliant
Holden Copley are brilliant! From start to finish everything they do is outstanding. Staff are professional, friendly and quick to respond to enquiries. Karen Eccles - Senior Sales Progressor deserves a particular mention for being absolutely amazing! She is very skilled in her role and works incredibly hard to keep everything running as smoothly as possible. We are now enjoying our lovely new home and we cannot thank Karen enough for her very hard work. I would totally recommend Holden Copley to anyone.
Thank you so much for your fantastic review! We’re thrilled to hear that you had an outstanding experience with our team, especially with Karen. Her hard work and dedication truly make a difference! Enjoy your lovely new home, and we appreciate your recommendation!
5/5
TrustpilotAmazing service from Holden Copley
Amazing service from Holden Copley. They were extremely informative and helpful throughout my rental process and very easy to get hold of. Kerry in particular gave me peace of mind and made everything a lot easier. Josh also gave an amazing viewing experience and check in. I am so happy with my new home, 5 stars all round!
Thank you Emily!
5/5
TrustpilotWould like to say a big thank you !
Would like to say a big thank you to Sarah, Leah, Adam and Sheryl for the great service we received from them when buying our property through Holden Copley Hucknall friendly and professional throughoutOnce again thank youDarren and Mandy Spence
Thank you Darren & Mandy!
5/5
TrustpilotRecommend, always!
Friendly, professional and informative for us as first time buyers. Great communication and regular updates regarding potential properties. Each individual involved in our process were fab - particularly Lorraine B and Ben L. Thank you!
Thank you Imogen!
5/5
TrustpilotWhat a professional yet friendly agent
What a professional yet friendly agent. I was impressed from initial contact till I got my keys, even the welcome box I recieved when I moved in added to the personal touch. I dealt with Kerry who was amazing, but I am all the team are as excellent as her. Wouldn't hesitate by using this agent again!
Thank you for the review!
5/5
TrustpilotJosh was excellent at our viewing…
Josh was excellent at our viewing yesterday. He not only helped us with the viewing but was helpful in providing helpful advice for us in our pursuit of finding the best rental property.
Thank you very much!
5/5
TrustpilotVery professional and helpful
Very professional and helpful. The best team ever.
Thank you!
5/5
TrustpilotHighly recommend Holden Copley
Highly recommend Holden Copley. They have been professional and efficient with the sale of mum Mum’s house. Alexandra and Melissa were the main contacts we had but all staff were helpful and friendly.
That is great to hear! Thank you
5/5
TrustpilotI have had the most amazing experience…
I have had the most amazing experience with Holden Copley, our sales progresser was Josie & she kept me up to date every step of the way.It took just 11 weeks from our house going on the market to us moving in to our new home.Over the moon and so thankful for all the team at Holden Copley and I have been recommending them to everyone I've spoken to!! Josie thank you for being so friendly & making sure we knew every step of the way.
Thank you for your fantastic review! We’re thrilled to hear that Josie and the team provided you with such a smooth and timely experience. Your recommendation means a lot to us. If you need anything else, don’t hesitate to reach out. Congratulations on your new home!
5/5
TrustpilotStephen was patient and informative…
Stephen was patient and informative during viewings. He encouraged my teen daughter to engage in the viewings, and share her opinion. Stephen was able to answer all of my questions about each property, and was always equipped with the information to hand. Stephen is an asset to HoldenCopley, and made my house hunting experience so much easier as a single mum. Thank you so much.
Thank you for your lovely feedback! We’re glad Stephen made your house hunting experience smoother and more inclusive. We’ll be sure to pass on your appreciation. If you need any further assistance, we’re here to help!
5/5
TrustpilotPassionate and Professional
A guy called Stephen showed me around a few properties with this firm and he clearly loves his job and takes pride in what he does. He knew what he was talking about, was very professional and incredibly helpful. If only all other firms were like this.
That is great to hear! Thank you for the feedback.
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The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
HoldenCopley is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Arnold has the most, with 1,872 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.
