Trusted Agent profile
★★★★★
2,718 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,718 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
694
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat Team
Great service from all the team at Holden Copley in Arnold , especially Melissa who kept us up to date and well informed across the whole process , wouldn't hesitate in recommending them .
Thank you Beverley!
5/5
TrustpilotMoved house on my own was nervous…
Moved house on my own was nervous throughout but Leia who took the whole process on and made me feel better and happy throughout the whole sale and moving in right to the end, was simply amazing a real credit to the company not only that to herself too as she bent over backwards to get things done accordingly for me very pleasant experience
We are so glad that you were pleased with Leah and the team! Thank you
5/5
TrustpilotThank you for being there.
I would like to thank Josie Plester and the whole amazing, kind and understanding team at Holden & Copley for making this whole journey of selling and buying my new house much easier and less stressful and difficult than it could have been! They communicated and took the time to explain and keep me updated on the progress of each step that was being carried out and what I needed to do. Would recommend them without any hesitation. Forever grateful to you all 🌻
Thank you so much for your kind words! We’re so glad Josie and the team could make your selling and buying experience smoother and less stressful. Your recommendation means the world to us, and we’re grateful for the opportunity to have supported you. Wishing you all the best in your new home!
5/5
GoogleWe have just brought a house from holden copley and Melissa and guided us through our journey of buying a house, would definitely recommend as she has provided lovely service
Thank you so much for the feedback!
1/5
GoogleWas trying to buy a lease property with this company and it took me calling 3 times over weeks to get confirmation on what the lease said regarding pets. Then I tried twice to book a viewing on the place but was ghosted. Apparently there had been barely any viewings on the flat I was interested in, but now I have to wonder if it's because no one is getting their viewing requests answered! Meanwhile the seller probably thinks no one is interested... Maybe don't sell your property with this agent.
5/5
GoogleAs a tenant I usually find estate agents to be very bad/uninterested in their job. But not Holden Copley! I rented a flat directly from them and they were a dream to deal with, especially Lexy. I was in a newly renovated flat that unfortunately had a few issues with, but they were always handled immediately and professionally and was never made to feel like I was inconveniencing them at all (like the estate agent i have now) The flat ended up being a big small for my needs so had to move. I wish Holden Copley were managing my new place, they are the absolute best by a mile
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with us, especially with Lexy’s support.
5/5
TrustpilotHouse sold through Holden Copley Mapperley
Holden Copley recently helped us sell our house and made the process really straightforward. A special thanks to Daniel from the sales team in Mapperley and to Melissa for helping us progress the sale to exchange. Both were most helpful and always on hand to quickly answer emails/phone calls and keeping us updated throughout.
Thank you so much for the review!
5/5
TrustpilotHelpful with our purchase
Josie helped me and my partner purchase our first home and she was extremely helpful and informative. We had a couple of issues our end but she was understandable and patient with us to get the issue sorted and now we have a home to call our own and we couldn't be happier!
Thank you Jordan!
5/5
GoogleI would like to thank Arran for helping securing our first home!
Thank you!
5/5
GoogleThank you so much Holden Copley - you guys are a star ❤️ lovely people to speak to always - will recommend you to any one keep up the good work guys x
Thank you so much Samina!
5/5
GoogleDid some viewing with Aaron today. Really nice professional agent. Very honest and easy to talk to. Wish they were all like this!
Thank you Thomas!
5/5
GoogleThis agency is one of the best I have seen ever since I came into United Kingdom. Their process is fast, and their properties are always in very good conditions.
That is really great to hear, thank you!
5/5
GoogleThank you to everyone at HoldenCopley for being so helpful, communicative and supportive during my house purchase process. I’m so impressed by your service and kindness! Thank you especially to Karen Eccles and the Arnold office team 😊 …
Thank you Emily, we really appreciate the feedback!
5/5
GoogleI highly recommend Millie Hastings at Holden Copley in Arnold office. She’s very understanding, communicates well, is quick to act, effective in her actions and has good knowledge in giving advices. She helped me in achieving something challenging while renting my place out. In fact in my experience all of the Lettings teams under Luke’s management are great. They set high standards for themselves and I feel reassured each time whenever I have queries.
Thank you so much for your recommendation! We're delighted to hear that Millie and our Lettings team provided such helpful and reassuring support.
5/5
GoogleWe have recently sold a property via Holden Copley and couldn't be happier with the service we received from everyone we spoke to. Josie, our sales progressor, kept us fully up to date with developments at all times. We had 8 emails from her over the course of the sale, as well as phone calls. The sale was conducted quickly, efficiently and very pleasantly. We wouldn't hesitate to recommend them to all.
That is great feedback, thank you Ian!
5/5
TrustpilotHighly recommended
Esta is easy to work with and very professional. It made my house purchasing process a breeze.
Thank you Gloria!
5/5
TrustpilotFantastic Service
Kerry Sharpe went above and beyond to help myself and my partner find and move into a property at very short notice. Great service, professional and caring. Can't thank her enough for all of her help.Great service from everyone else there too. Would highly recommend using Holden Copley.
That is great to hear, thank you Jamie!
5/5
TrustpilotHighly recommend Lettings team in Arnold.
I highly recommend Millie Hastings at Holden Copley in Arnold office. She’s very understanding, quick to act, effective in her actions and has great knowledge in giving advices. She helped me in achieving something challenging while renting my place out. In fact in my experience all of the Lettings teams under Luke’s management are great. They set high standards for themselves and I feel reassured each time whenever I have queries.
Thank you Emily!
5/5
FacebookHolden Copley West Bridgford, especially Maddie in the office and Melissa chasing our sale, have been phenomenal. I cannot thank them enough. Highly recommended!
Thank you Michelle!
5/5
TrustpilotSplendid viewing experiences
The booking process is very efficient. Onsite agent is very helpful, experienced and professional. Detailed information has been provide timely and being very supportive. Overall a very pleasant and splendid experience. Thank you very much!
Thank you so much!
5/5
TrustpilotOutstanding and excellent Experience with Holden Copley
My wife and I had an exceptional experience with Holden Copley. Whether it is securing our home through rental or purchasing a property, they demonstrated professionalism, care, and responsiveness at every step. Jamie and the entire team made the processes smooth and stress-free, always timely with updates and answers to our questions. What truly stood out was their attention to detail and dedication to ensuring we found not just a house, but a home that met all our needs. The condition and taste of the property were excellent, and we felt confident in their ability to deliver quality. Whether renting or purchasing, Holden Copley guarantees an outstanding experience. We highly recommend their services to anyone looking for a seamless and trustworthy real estate process.
Thank you for your fantastic review! We’re thrilled to hear that Jamie and the team provided you with such a positive experience, and we’re so happy you found a home that met all your needs. Your recommendation means a lot to us, and we’re grateful for your trust in Holden Copley. Wishing you all the best in your new home!
5/5
TrustpilotWhat a professional and caring Estate…
What a professional and caring Estate Agency. All the staff have been so helpful and supportive throughout my Dads sale. I will miss my catch ups with Lianna, always so understanding and proactive. Thank you all.
Thank you so much Elaine, that is really lovely to hear!
5/5
TrustpilotProfessional and professional
It is the second time we have used the Hucknall branch. Everyone was professional, friendly. Everything went smoothly.
Thank you Lisa!
5/5
TrustpilotI was a buyer
I was a buyer, experience was good. They keep us informed and negotiated well with the seller.
Thank you Linesh!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
HoldenCopley is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Arnold has the most, with 1,872 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.
