5/5
TrustpilotMillie was really helpful and patient…
Millie was really helpful and patient with us walking us through all the necessary steps to secure our future home. We are infinitely thankful to her and all Holden Copley team.
Trusted Agent profile
HoldenCopley estate agents in Arnold, Hucknall, Long Eaton and 1 more
★★★★★
2,718 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,718 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
694
Reviews on Trustpilot
All 4 offices
Our offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
- HoldenCopley Nottingham26 High Street, NG5 7DZ1,872 reviews · 1,041 on Google (4.7)71 in the last 90 days
- HoldenCopley Hucknall33A High Street, NG15 7HJ300 reviews · 300 on Google (4.7)7 in the last 90 days
- HoldenCopley Long Eaton30 Market Place, NG10 1LT273 reviews · 273 on Google (4.8)2 in the last 90 days
- HoldenCopley West Bridgford2 Tudor Square, NG2 6BT273 reviews · 273 on Google (4.8)2 in the last 90 days
Latest reviews from every HoldenCopley office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleMassive thank you to arran for our house hunting journey and for always making it a pleasant experience to view.
Agent replied · 9 December 2024
Thank you :)
5/5
GoogleMelissa has been super helpful all the way through the process. Would highly recommend! Thank you!
Agent replied · 9 December 2024
Thank you Maria!
5/5
GoogleWe have had many viewings with arran over the last couple of months and his help has been excellent everytime
Agent replied · 9 December 2024
Thank you!
5/5
GoogleI moved in at the start of the year and the process was extremely easy. Since then Millie has done an amazing job at looking after any issues I have had with the property and making sure they get sorted as quickly as possible.
Agent replied · 9 December 2024
Thank you Freya!
5/5
TrustpilotOutstanding Professionalism and Service from Josh
Josh was highly professional and clearly knows his onions! His excellent customer service, combined with his hands-on knowledge and experience, made a huge difference during our house viewing. He addressed every detail about the property with precision and clarity, all while maintaining a friendly and approachable demeanor.Josh’s exceptional ability to respond to our questions with insightful answers and a warm smile truly stood out. It was a pleasure dealing with someone so committed to providing top-notch service. Highly recommend HoldenCopley for anyone looking for a seamless and pleasant experience.
Agent replied · 25 December 2024
Thank you for your wonderful review! We're so pleased to hear about your positive experience with Josh. We'll be sure to pass on your kind words to him. Thanks for recommending HoldenCopley, and we wish you all the best in your property journey!
5/5
TrustpilotSecond to none service from Melissa
I recently had the pleasure of working with Melissa at HoldenCopley estate agents, and I cannot speak highly enough of her exceptional service throughout my sale and purchase process. From our first meeting, Melissa demonstrated a deep understanding of the real estate market and a genuine commitment to helping me achieve my goals.Her professionalism and attention to detail were evident in every step of the journey. Melissa kept me informed and updated, always answering my questions promptly and thoroughly. She was proactive in addressing any concerns and ensured that all aspects of the transaction were handled smoothly. What truly set Melissa apart was her warm and approachable demeanor. She made what can often be a stressful experience feel manageable and even enjoyable. I felt fully supported, knowing that she was in my corner, advocating for my best interests.Thanks to Melissa's hard work and dedication, my sale and purchase successfully exchanged without a hitch. I am incredibly grateful for her expertise and support. I highly recommend Melissa at HoldenCopley to anyone looking to buy or sell a property. She is a true asset to the team and will undoubtedly make your experience a positive one!
Agent replied · 25 December 2024
Thank you so much for your fantastic feedback! We're thrilled to hear about your positive experience with Melissa. We'll be sure to pass on your kind words to her. Wishing you all the best in your new home!
5/5
TrustpilotProfessional, polite and helpful estate agents
I have found Holden Copley to be extremely polite, professional and helpful during the process of buying a house so far. The agents have been lovely and have taken time to talk through and explain things with me and have been brilliant at keeping me updated. If we were ever to move again we would use Holden Copley and wouldn’t hesitate to reccomend to friends and family.
Agent replied · 25 December 2024
Thank you so much for your kind words and recommendation! We're delighted to hear that you've had such a positive experience with us. Wishing you all the best with your house purchase!
5/5
TrustpilotGreat service from the team at Holden…
Great service from the team at Holden Copley, and in particular Melissa. Efficient, professional and straight forward to deal with.Would recommend without hesitation.
Agent replied · 25 December 2024
thank you very much for the review and recommendation!
5/5
TrustpilotExpert service
What can I say! Expert service, I found Melissa to be on the ball. very helpful and professional at all times, she has provided regular updates which is definitely needed. Thank you Melissa and I will absolutely be contacting you again in the future.
Agent replied · 25 December 2024
Thank you Suzy!
5/5
TrustpilotRang in this morning to book a viewing…
Rang in this morning to book a viewing for a property that had only just gone on the market. But unfortunately was very full with bookings. I spoke to a lovely, polite and professional lady called Millie, I went on to explain our personal circumstances. And she really went out her way to secure us a viewing. She didn't have to go out her way but she did. And we are very grateful. Thank you for your great service.
Agent replied · 25 December 2024
Thank you for your kind feedback! We’re so glad to hear about your positive experience with Millie. It’s always our goal to provide exceptional service, and we’re thrilled she could assist you in securing a viewing despite the high demand.
5/5
TrustpilotHolden Copley manages a small BTL…
Holden Copley manages a small BTL portfolio for me, and on this latest let, I was teamed up with Elliott Bradshaw from their Lettings Team at Arnold. Mine is a corporate portfolio. I recently had an opportunity to introduce our company secretary to Elliott as he was then in the process of finalising my latest let. Although I am writing this review, I am sure my company secretary will be in full agreement. Holden Copley’s strengths are its massive market awareness and intelligence, refusal to compromise with compliance, and highly trained team to deliver its services. All this is under the corporate culture of service. Their staff are fully trained and thus the risk to a landlord for a compliance failure is minimal. To all self-managed landlords in the Nottingham area, I say, “Here is a great value alternative. Why be on your own” Elliott is one of at least 5 people I have previously dealt with and he is first class. Courteous, prompt, patient, and knows his stuff. I have never had to wait more than a maximum of a couple of hours for an email response. Telephone calls are taken straight away or promptly returned. Thus, Elliott is very confidence-inspiring, leaving one with a feeling that my portfolio is competent hands. Thank you, Elliott.
Agent replied · 25 December 2024
Thank you so much for taking the time to leave such a thoughtful and detailed review! We're thrilled to hear about your positive experience with Elliott and the Lettings Team at our Arnold branch. Your kind words about our market expertise, commitment to compliance, and customer service mean a great deal to us. Thank you again for your recommendation, it truly means the world to us!
5/5
TrustpilotExcellent Support
Our estate agents were great at communicating between all parties, and when on leave, arrange effective cover.
Agent replied · 23 November 2024
That is great to hear, thank you George!
5/5
GoogleVery efficient and friendly staff. Cannot fault in terms of updates and organising viewings etc. Would recommend.
Agent replied · 9 December 2024
Thank you Rebecca!
5/5
GoogleWe have recently brought a house through Holden Copley and the service has been amazing. Our sales progressor Josie was an absolute gem and her communication was amazing. If we had any queries, these were responded to within the same day and we always had updates regarding the progression of the sale, which made us feel so at ease as first time buyers. Thank you very much Josie for all of your help!
Agent replied · 9 December 2024
Thank you so much for your lovely review! We're thrilled to hear that Josie made your first-time buying experience smooth and stress-free. We’ll be sure to pass on your kind words to her! 😊 …
5/5
GoogleThe Team at Holden Copley Arnold are great, we had the most dealings with Lydia who was just amazing. We bought a property that they were the estate agents for and even as the buyer we have felt supported, advocated for and they worked so hard between us and the vendor to get us our house. We have spoken to estate agents before that you just know they don’t have your interests at heart at all so this experience was so lovely. Thank you again for everything!
Agent replied · 9 December 2024
Thank you Elana, we are pleased you were happy with our service!
5/5
TrustpilotWe received amazing customer service…
We received amazing customer service from Kerry Sharpe. She is truly amazing at her job. We appreciate it
Agent replied · 23 November 2024
Thank you very much for your review!
5/5
TrustpilotVery professional and helpful from the valuation to the sale of our property..
Very professional and helpful
Agent replied · 23 November 2024
Thank you Sarah!
5/5
GoogleJamie was amazing from start to finish any issues always solved and no pressure at all. Thank you for all your hard work Andy and Dan
Agent replied · 22 November 2024
Thank you Andrew!
5/5
TrustpilotWe requested a rental valuation from 3…
We requested a rental valuation from 3 Letting Agents. We chose Holden Copley to fully manage our property because from the initial visit, through to the photos, we found all of the staff professional and very helpful.Communication throughout the process was excellent as they always answered questions very quickly on the phone and via emails.Peace of mind and the chance of finding an agent going the extra mile with vetting to find a "good tenant" is something we look for. Luke, the local agent, was able to articulate this better than the other agents. Luke made efforts to understand our needs as landlords and explored the types of tenants that may suit us whilst at the same time setting realistic expectations. We found his knowledge of the local rental market was equally excellent and reassuring.Luke was helpful, professional, and friendly in suggesting changes that would make the property more appealing to prospective tenants. We agreed time scales and he provided us contact details for workmen for additional support should we need it. We would definitely consider using Holden Copley to manage our future rentals.
Agent replied · 23 November 2024
Thank you for your fantastic feedback! We're so pleased to hear that you chose us to manage your property and had such a positive experience. It’s great to know that Luke’s professionalism, knowledge, and dedication stood out, and that we were able to provide the peace of mind you were looking for. We’re thrilled to have earned your trust and look forward to supporting you with any future rentals. 😊
5/5
TrustpilotAbsolutely fantastic company,my partner…
Absolutely fantastic company,my partner recently bought a property (Nottingham branch)very professional , friendly and fantastic communication, the process was very smooth from start to finish and they kept us in the loop every step of the way! Would highly recommend this company , very happy and a great outcome well done Holden Copley 😊👌
Agent replied · 23 November 2024
Thank you for a great review and recommendation Tammy!
5/5
TrustpilotVery good experience
Very good experience ! Josie Plester is fab
Agent replied · 23 November 2024
Thank you Anja!
5/5
GoogleI recently sold my house through Holden Copley. I can't recommend them enough - they have the majority of the market so there was loads of exposure and they jumped on it when the first sale fell through. Shout out to Jordan for getting things up and running quickly. The photos also looked amazing. Also huge shout out to Josie, my sales progressor who kept me updated and pushed the sale along. Would highly recommend!
Agent replied · 9 December 2024
Thank you Gemma, we really appreciate the kind review!
5/5
TrustpilotA great team at the Arnold office
A great team at the Arnold office, I went there after being messed about with different estate agent , to sell my late parents house and within a month it was sold , Josie was absolutely brilliant and was in constant contact with myself with updates with the progression, if any one wanting to sell there property this is the team to go for , can’t thank them enough from start to finish , well done everyone at the Arnold office
Agent replied · 23 November 2024
That is great to hear! Thank you so much for the review, we really appreciate it.
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Awards
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
HoldenCopley is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 2024
2024 2 awards EA Masters 2024 winners
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales, Medium (6 to 20 branches)
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales, Overall
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- East Midlands
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- East Midlands Sales and Lettings
2018 2 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Small (2 to 5 branches)
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about HoldenCopley
Which HoldenCopley office has the most reviews?
Arnold has the most, with 1,872 reviews rated 4.7 out of 5, followed by Hucknall with 300.
Where are the HoldenCopley offices?
The four HoldenCopley offices, by town:
- Arnold: 26 High Street, Arnold, NG5 7DZ
- Hucknall: 33A High Street, Hucknall, NG15 7HJ
- Long Eaton: 30 Market Place, Long Eaton, NG10 1LT
- West Bridgford: 2 Tudor Square, West Bridgford, NG2 6BT
Has HoldenCopley won any awards?
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.
