5/5
GoogleBest Letting Agency Thank you to the team at Hilbery Chaplin Romford.
Agent replied · 13 June 2024
Thank you for your kind feedback
Trusted Agent profile · Essex
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Hilbery Chaplin Residential reviews in Laindon, Brentwood, Romford and 2 more
★★★★★
689 reviews across 5 offices and 2 platforms
Hilbery Chaplin Residential has five offices, in Laindon, Brentwood, Romford, Hornchurch and Ingatestone (Essex). Together they have 689 reviews on two platforms, rated 4.5 out of 5 overall.
685
Reviews on Google
All 5 offices
4
Reviews on Facebook
Business-wide
Our offices
Hilbery Chaplin Residential's five offices, most reviewed first. Each has its own page.
- Hilbery Chaplin Residential LaindonThe Estate Office, High Road, SS15 6DQ266 reviews · 262 on Google (4.5)4 in the last 90 days
- Hilbery Chaplin Residential Brentwood8-10 St. Thomas Road, CM14 4DB132 reviews · 132 on Google (4.8)5 in the last 90 days
- Hilbery Chaplin Residential Romford86 Market Place, RM1 3HQ126 reviews · 122 on Google (4.1)2 in the last 90 days
- Hilbery Chaplin Residential Hornchurch18 North Street, RM11 1QP100 reviews · 100 on Google (4.6)1 in the last 90 days
- Hilbery Chaplin Residential Ingatestone94 High Street, CM4 0BA69 reviews · 69 on Google (4.7)3 in the last 90 days
Latest reviews from every Hilbery Chaplin Residential office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
1/5
GoogleObstructive in the sale of our property. During said sale, it also came to light the Buildings (which they manage) Fire Safety Certificate was 9 years old. In a Post-Grenfell world, this is abhorrent. Their response to this was equally careless and remorseless. We ensured the residents were left fully aware. The Property Management Accountant continues to invoice us for the property, as recently as March 2021, despite our relinquishment of legal ownership in December 2020. We will be avoiding all future dealings with Hilbery Chaplin like the plague.
4/5
GoogleViewed online for area pricing
5/5
GoogleRating only, no written review.
1/5
GoogleIgnores my enquies
1/5
GoogleMy parents used this joke of an agency to sell their house. Did nothing untill they handed in their notice after receiving barely any arranged visits over 10 weeks.. 1 day before the contract ceased they amazingly found someone.. no memorandum of sales was issued and the agent led them on for 2 months. After this the agency kept attending the house and even sent around the buyer who they were waiting on weeks on weeks to try and strong arm them into a sale. Parents ended up going with another agency (who they got an offer within 4 days) and they said that they wouldn't be stung with 2 lots of agency fees when clearly there are in contract.. do not touch or you will regret. I welcome a response from them...
1/5
GoogleBad communication
1/5
GoogleMy parents used this joke of an agency to sell their house. Did nothing untill they handed in their notice after receiving barely any arranged visits over 10 weeks.. 1 day before the contract ceased they amazingly found someone.. no …
1/5
FacebookTerrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house) We barely managed to get an appointment after many calls , each time we were given different excuses ( Blaming the actual tenant that she doesn’t want anyone in the house yet while she is there) Every time my partner was given a new excuse , then I called and I asked if the house is on the market or not and said to them that we are interested in the house but we can’t be kept on hold for ever and that if we cannot see the house we will go for other properties cause we will not wait for any more longer and suddenly in 10-15 minutes they were able to book an appointment When I called I was given total different reasons then what my partner was told so from the start everything was weird. We managed to see the house , the tenant , a very nice lady showed us around , she told us very clear that what the agency said to us was total lie and that she had nothing against viewings We saw the house on a Saturday and we decided to take it so on a Monday morning first hour we called them to tell them we want to start the procedures and guess what again we be been put on hold ( wait a little bit to speak with the landlord, wait cause I didn’t get ahold of the landlord and so) The house was a 2 double bedroom detached bungalow, we were a family of 3, all working individuals with good jobs and over 90k annual income So we be been told to wait , then we are told that the landlord has more viewings even though we met all the requirements ( house was 1300 a month , we are 3 individuals with over 90 k incomes)and said we are taking the house and at the end to be told that they are giving the house to someone else , when I asked based on which criteria was this if we were first interested and they basically refused to start the paperwork and told to wait they said that the la lord decided based on number of people and I come , for his sake it was only a 1300 a month house with 2 double bedrooms and we were only 3 so for me from the start this sounded like DISCRIMINATION
5/5
GoogleHollie steadmen was very helpful with regard to the purchace of our property. She went above and beyond and was in constant communicate with us througth out this whole process. I just want to say i would recomend this company and felt 100% supported without. Thank you again Hollie
5/5
GoogleFrom the moment we met Dan we knew we had made the right choice in letting out our property. Being new to the rental market we were looking for a highly professional letting agent who could take care of everything for us without having the worry. Dan was absolutely instrumental in helping us through the whole process from day 1; explaining everything, answering all our queries and really went above and beyond to deliver a real high standard of service. Nothing was ever too much - it was an absolute pleasure to have him and the team at Hilbery Chaplin let our property out. They have sourced two wonderful tenants for us and couldn’t be more happy with how everything has gone. We were recommended Hilbery Chaplin by a friend for managing property and would now 100% recommend them to anyone else. Thank you Dan and the rest of the Hilbery Chaplin team!
1/5
GoogleI was called in for viewing the property no one showed up, after calling in the branch, I got to knew neither of the member knew which agent is going to come. I drove 1 hour, left my work early just to come and view the property in Rm11. But I wasted my time and fuel. They don't have any courtesy to call me and cancel the appointment. Worse service Will NEVER recommend any one.
5/5
GoogleIncredibly handy product, brilliant team and fantastic support. Highly recommend using this!
5/5
GoogleRating only, no written review.
5/5
GoogleIs a great tool for sending documents, easy to use would recommend
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleEfficient, friendly and courteous service during the whole selling process of 11, Lorne Lane, North Berwick
5/5
GoogleTruly excellent service from beginning to end. Everyone carried out their part of the process, including arranging agents to host viewings, efficiently and helpfully when needed. Diane, Carole, Bobby and Carolyn were all excellent. The personal client site was very useful and allowed me to keep tabs on events and arrangement of and feedback from viewings. Sale costs were clearly set out in the proposal document and adhered to. Highly professional service throughout
5/5
GoogleMe and my partner would like to thank Saskia for making the move into our first place quick easy and stress free
5/5
GoogleFrom the moment we reached out to the team at Hilbery Chaplin they have been absolutely brilliant. Starting with our viewings with Kathy and our calls with James, the team were always happy to answer our questions and advise us on the process, which was so appreciated as we are first time buyers. Once we got our offer accepted, Hollie was incredible throughout the rest of the process. She pushed things through brilliantly and communicated everything with us to keep us calm during what was certainly a stressful process for us both. A massive thank you to the whole team for getting us into our first house.
5/5
GoogleI have used a couple of agencies over the years and Hilbery Chaplin, by far, have been our favourite to deal with. In particular Valerie and Dan at the Romford branch. It was a highly stressful time for my family and we were up against the country going into lockdown, however they were able to bring our moving in day forward and all paper work etc was completed swiftly. They were both such lovely people. I couldn't recommend Hilbery Chaplin enough.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hilbery Chaplin Residential
Which Hilbery Chaplin Residential office has the most reviews?
Laindon has the most, with 266 reviews rated 4.4 out of 5, followed by Brentwood with 132.
Where are the Hilbery Chaplin Residential offices?
The five Hilbery Chaplin Residential offices, by town:
- Brentwood: 8-10 St. Thomas Road, Brentwood, Essex, CM14 4DB
- Hornchurch: 18 North Street, Hornchurch, Essex, RM11 1QP
- Ingatestone: 94 High Street, Ingatestone, Essex, CM4 0BA
- Laindon: The Estate Office, High Road, Laindon, Essex, SS15 6DQ
- Romford: 86 Market Place, Romford, Essex, RM1 3HQ
