Hilbery Chaplin Residential Hornchurch reviews

★★★★★ 5/5

Google

Everyone that helped pushed a transaction that completes 15th May and one that is very close to my heart, i thank you so so much. You really should be proud of being the way you are and in particular a big thank you to Kelly. You have been so amazing. I really hope I get the opportunity to work with you all again in the future. Wish all Estate Agents cared like you all did. All the best, from Kaz Solicitor :) xx

Kalwant · 25 May 2026

★★★★★ 5/5

Google

Hilbery Chaplin are a great estate agency firm and I have always found them to be extremely professional, reliable, and easy to deal with, especially Kelly W. Their communication is excellent and they are always responsive, clear, and proactive, which makes a big difference when coordinating transactions. It’s clear they genuinely care about providing a great service to their clients and maintaining strong working relationships with the professionals they collaborate with. I would happily recommend them to anyone looking for a trustworthy and well-organised estate agent.

Amy · 25 March 2026

★★★★★ 5/5

Google

From the very beginning I had a good feeling about using this office. Phil was to the point and informative. He gave me what I thought was a honest appraisal of my property. During the process the staff were helpful and accommodating and willing to help with any questions I had . The entire process from start to completion was a smooth stress free experience. My property is officially sold on the 9th . Thank you for your help and support. I would recommend the Hornchurch office to anyone selling their property.

Ken · 22 March 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I can’t recommend Neil and Kellie at the Hornchurch branch highly enough. They have been absolutely fantastic in helping me sell my house. From the very start, they’ve been friendly, approachable, and incredibly knowledgeable, always taking the time to explain everything clearly and keep me updated throughout the process. Their professionalism and dedication really stand out, and they’ve made what could have been a stressful experience feel smooth and well-managed. When other agents have been pushy HB have been the complete opposite. An excellent team and truly outstanding estate agents!

Emma · 22 March 2026

★★★★★ 5/5

Google

A big thank you to Phil, Neil and the whole team for helping me sell my property. From the initial valuation and marketing through to finding a buyer, everything was handled smoothly and efficiently. The team were always friendly, professional and easy to deal with, which made the whole process feel much less stressful. I felt completely confident in their hands throughout and wouldn’t hesitate to recommend Hilbery Chaplin to anyone looking to sell their home.

Tony · 12 March 2026

★★★★★ 5/5

Google

I reached out to Hilbery Chaplin about 5 years ago for a valuation amongst several other Agencies. Neil was very insightful with the market comps and was very friendly and not pushy which I appreciate. He was understanding of my situation at the time. When I was finally ready to sell this year, i chose to reach out to Neil following his professionalsm and advice. Neil was quick to arrange open days and I had plenty of viewings. Fast forward to today, I am thankful to him and both Kellies' for their support in making the sale quick, smooth and easy. Thank you to the team. Highly Recommend this company and branch.

Chloe · 1 December 2025

★★★★★ 5/5

Google

Had the pleasure of working with Kelly Workman on a purchase of one of my clients. Could not have been more delighted with the service. The transaction was a tricky one with one half of the chain being ready before the rest. Kelly kept a tricky first time buyer well managed simply through her kindness, courteousness and professionalism. She even went on to chase the chain and respond to concerns while she was out of office and on Holiday! Could not recommend more!

Ashen · 20 October 2025

★★★★★ 5/5

Google

I am buying a house through Hilbery Chaplin in Hornchurch and always found them friendly, helpful and efficient, Very easy to communicate with and specially both Kelly workman and Kellie Hallier were extremely helpful with everything I needed so far and very quick responses to my email and phone calls. Extremely happy with their service and highly recommended

Sazeda · 25 April 2026

★★★★★ 5/5

Google

We’ve had a really positive experience so far. Kellie and team have been transparent, professional, and incredibly reassuring, especially when we were feeling nervous during parts of the process. They’ve kept us well informed at every stage and have made what can be a stressful experience feel much more manageable. We really appreciate their support and guidance and would happily recommend them.

Ursula · 22 March 2026

★★★★★ 5/5

Google

We had the pleasure of working with Phil and the team in Hornchurch on the sale of our bungalow. From the very start, they made us feel we were getting a truly personal service, which is so important with such a big transaction. Unlike some High Street estate agents who can feel pushy or misleading, Hilbery Chaplin were honest, approachable, thorough, and highly knowledgeable. We trusted them from the start and immediately felt we were in safe hands. We had previously dealt with another agent for the same transaction but didn’t receive anywhere near the service we did with Hilberry Chaplin. Looking back, we wish we had chosen Hilberry from the start. Phil, Kellie, Kelly, and Neil were all attentive, responsive, and a real pleasure to work with. If we ever need to move again, we would not hesitate to call them and will recommend them to anyone who we know undertaking such a transaction that’s for sure! Thank you Hornchurch team for making the process such a positive experience, we are very happy!

Carol · 20 September 2025

★★★★★ 5/5

Google

We had a really positive experience with Hilbery Chaplin in Hornchurch when buying our home. Everyone we dealt with was incredibly friendly, approachable and easy to get along with. They always gave us the time we needed, were very cooperative throughout, and we never once felt pressured. A special mention has to go to Kelly Hallier, who was absolutely exceptional from start to finish. Based on our experience, we wouldn’t hesitate to sell our home through Hilbery Chaplin in the future, buy through them again, or recommend them to others. A genuinely lovely team and a pleasure to deal with. Richard & Satvinder

Richard · 30 September 2026

★★★★★ 5/5

Google

I would thoroughly recommend Hilbery Chaplin Hornchurch Branch. The staff at Hornchurch HC branch are so helpful and friendly, and go the extra mile to put your mind at ease, and help in anyway they can. Making a move and selling a property a less stressful time. Thanks to Kellie, Kelly, Neil and Phil. Karen

Karen · 25 March 2026

★★★★★ 5/5

Google

We have used Hilbery Chaplin twice now, once for my own property, and second for my parents property, and would use them time and time again! Kelly has been marvellous yet again, she's an absolute god send, they are all so efficient, and professional too, they certainly get the job done! Would highly recommend hilbery Chaplin, brilliant Estate Agents! Well done Kelly! Thank you! 🏆

Sandra · 22 November 2025

★★★★★ 5/5

Google

Thank you so much to Kellie H and Kelly W for helping us purchase our first home. They were both very responsive which allowed for a smooth purchase. I would strongly recommend Hilbery Chaplin!

Amirah · 29 June 2026

★★★★★ 5/5

Google

I recently sold my home through Hilbery Chaplin, and I honestly cannot thank the whole team enough. Phil, Neil, Kellie and Kelly were incredibly professional, understanding, and knowledgeable throughout the entire process. Thanks to their support, everything went smoothly from start to finish. I would highly recommend Hilbery Chaplin to anyone looking to sell their home.

Pam · 22 November 2025

★★★★★ 5/5

Google

Thank you to Phil and Kellie at the Hornchurch office for their help, support and kindness during the sale of our house. Their professionalism and knowledge has guided us through the process. Thank you both so much.

Jacqueline · 27 February 2026

★★★★★ 5/5

Google

Appreciated very much Phil Day’s approach re: his ‘pitch’ for me to sell my property via Hilbery Chaplin [HC]: although, in part, I was of course interested to discover how much the house might be worth, not having sold a house for 26 or so years I was also keen to gain some insight into what the selling experience might be like, and whilst one or two of your rivals’ representatives seemed, to me, quite pushy - and one, in particular, seemed, to be frank, off-puttingly overconfident that he’d get my business (despite the relatively high percentage commission he’d be charging), to the point where he seemed, at one stage during his visit, keen to get me to sign-up ‘there and then’! - Phil took the time to explain everything in a calm, rational and unhurried manner, and since, in addition to making it plain that HC would be happy to help me to sell the property on the open market if that’s how I wanted to proceed, he shared the fact that there were at least two alternative approaches open to me, both of which seemed to me worthy of further investigation and one of which none of the other agents have mentioned, making the decision re: which estate agent to go with was the easiest one I’ve made so far in respect of the sale of my home!

John · 22 March 2026

★★★★★ 5/5

Google

Phil, Neil and Kellie and all the other members of staff I’ve dealt with at the Hornchurch branch have been fantastic! Great advice and communication from the very start along with a very honest and accurate valuation with competitive fees that ultimately resulted in tying up a sale in what could be considered a very difficult period of time in any year ( the run up to Xmas)!!! With some pre Budget “Rachel Reeves” nerves across the whole market to boot! And more importantly, each and every one of the team are very personable people. Great work 👏🏻👏🏻

Paul · 12 March 2026

★★★★★ 5/5

Google

I honestly don’t have enough words to describe how amazing this estate agent agency is. From the very first moment, from the very first step of our journey to buying a home, they were there for us with nothing but kindness, positivity, and incredible support. Their service was outstanding in every way. Always professional, always friendly, and always full of such positive, uplifting energy. They didn’t just help us buy a home, they supported us emotionally during one of the most important moments of our lives. That means more to us than we can ever express. Because of them, our first contact regarding our new home was a beautiful and unforgettable experience. They were patient, caring, and genuinely invested in helping us. Every conversation felt warm, reassuring, and full of encouragement. Their positive energy is something truly special and rare. This is without a doubt the best experience we have ever had with an estate agent. An amazing, amazing agency with wonderful people and a big heart. We will never, ever forget them and everything they did for us. Highly recommended from the bottom of our hearts.

Ivelina · 22 February 2026

★★★★★ 5/5

Google

I have had the pleasure of dealing with Kelly Workman. She is professional, approachable and supportive and would highly recommend Kelly and the rest of the Hornchurch team.

Ross · 6 March 2026

★★★★★ 5/5

Google

Phil and his team are not only trust worthy and personable, but extremely pro-active in achieving the best possible outcome. I can not recommend them highly enough.

Jamie · 6 March 2026

★★★★★ 1/5

Google

THEY HAVE BEEN REPORTING AND DELETING NEGATIVE REVIEWS. My partner and I came across a property being sold by this estate agents that we liked. We went for a viewing and all seemed fine until we informed them we have a property to sell and we were told that we are not favourable due to having a chain. This was not the sellers requirement but the estate agents! They proceeded forth the next working day to ask when we would be available for them to come over to valuate our property. I had declined as the cheek of it to tell me I am not favourable but then want to list my property?? Absolutely not! There were a number of phone calls where I was reminded that I am not favourable due to having a chain which urked me every time. In the end we gave the top offer of the guide price and informed this estate agents we are in the position to buy that property without having to sell ours, no information was taken to prove this but was asked for our top and final offer, why would I out bid myself? Then I received a call to inform me that the seller has decided to go with a buyer with no chain, she is not in a rush to sell and has yet to find a property elsewhere near her daughter. Seems all to convievent that 1) The estate agent was already deterring me from the first viewing due to my property. 2) My offer being the top offer was not accepted and apparently the seller's choice. Estate agents are meant to present the information to the seller and that my position to being able to buy the property without selling mine was not presented to her. I sensed foul play from the very beginning, The estate agent informed me that it was difficult to get the lady to list her property and it took time because her husband recently passed away so her daughter had asked her to move near her. The lady is taking her time to find a place but also has an attachment to this property of hers as its her home, her memories, but the estate agents did not care as they wanted a quick sale. Now I understand why the estate agent has pressed the poor seller to go with a buyer without a chain, they have exploited her and her vulnerability! They want a quick sale before she changes her mind hence the buyer without a chain and not presenting her with all the information of our offer and also makes sense to see how much more we were willing to offer as they wanted to weigh up their commission from my offer and the buyer with no chain. They even called my estate agents to confirm if I have had offers on my property and told me it's so they can inform their seller of what position we are in. It was not for that purpose. They had other information which could have been presented however they chose to say we have a chain it's not sold and go with the person without a chain. Looks like they want their commission very quickly. However she has still yet to find a property to move to and they lied to me that she's found a place and needs a buyer without a chain. Neil had also confirmed on the phone to me that they would rather deal with buyers without a chain as its an easier sale. Meaning those who have a property can not purchase a property being sold by Hillbillys. They also had the audacity to say we intimidated the vendor by attending her address, when in fact she was asked if she would like to know what the estate agents have been saying about her and doing behind her back she did not want to know and that was that. This estate agent is not professional, they take down negative rated reviews, they lie on responses, been around for 130 years with only 36 reviews that too only positives? They took down mine and my husbands review stating it was not genuine when we have had a bad experience with them due to their behaviour.

Rozina · 26 August 2025

★★★★★ 5/5

Google

I would like to thank Danielle and the rest of the lettings team for securing a tenant for my property. The team was extremely professional, helpful throughout the process, and a pleasure to work with. I would highly recommend their services to anyone looking to let their property.

Hollie · 12 August 2025

★★★★★ 5/5

Google

Kellie Hellier has been absolutely the best with the whole process of buying my new home. Always kept me updated and always there to answer any questions and queries. Would definitely recommend

Khalid · 1 December 2025