Trusted Agent profile · Hornchurch · Essex
Verified
★★★★★
100 reviews across 1 platform
18 North Street, Hornchurch, Essex, RM11 1QP
Part of Hilbery Chaplin Residential, see every office.
Hilbery Chaplin Residential's office in Hornchurch, Essex, at 18 North Street, is rated 4.6 out of 5 across 100 reviews on 1 platform, including 100 Google reviews rated 4.6.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
GoogleStaff within the Hornchurch branch are friendly and approachable. They have provided a professional and informative service in respect of our house sale.
Dear Michael Thank you for your lovely feedback. We are delighted to hear that our Hilbery Chaplin Hornchurch team have provided a friendly, professional and informative service throughout your sale. We really appreciate you taking the time to share your experience.
5/5
GoogleThe team at Hilbery Chaplin (hornchurch) have been absolutely wonderful, especially Phil he is extremely professional, always answering calls taking time to help with queries. In my experience this team are genuine and the best agents compared with our experience of other agents.
Thank you for your kind feedback.
5/5
GoogleOnce again, and as before, I found the staff of Hilbery Chaplin Hornchurch office to be professional, efficient and helpful.
Thank you for your kind feedback! We’re delighted to hear you found the team at our Hornchurch office professional, efficient and helpful once again. We truly appreciate your continued support.
5/5
GoogleI cannot express how grateful I am for Kelly at the Hornchurch branch. She was constantly on the ball with any question I asked and went above and beyond to help me. My purchase would not have gone ahead without all her hard work - thank you
Hi Laura We appreciate you taking the time to share your positive experience! The team at Hornchurch really appreciate it. Kind Regards
5/5
GoogleSuperb customer service from all of the team. A big thank you to Phil for getting our deal over the finishing line.
Thank you for your kind feedback for the team at Hornchurch branch.
5/5
GoogleGreat team to work with, super knowledgeable on the local area
Dear Helen Thank you so much for the kind words. We really enjoy working with you, and appreciative of all your help.
5/5
GoogleVery helpful in a tough time for me
Thank you so much for your kind words. We’re really glad we could support you during a difficult time, it truly means a lot to us.
5/5
GoogleBrilliant staff. Very helpful. Nothing too much trouble.
Thank you for your kind words😊We’re glad our team could be so helpful and make everything easy for you. …
5/5
GoogleI bought a house using Kellies help. She was extremely nice and cooperative. I received amazing support.
Thank you for your kind feedback! We're delighted that Kellie could provide such great support during your home-buying journey.
5/5
GoogleGreat team very helpful
Thank you for your kind review David. We’re glad to hear you found the team helpful and appreciate your support. 😊 …
5/5
GoogleI received great service by everyone in the Hornchurch branch, they answered all my questions whenever I called them and really looked after me.
Thank you for your kind words for the team in our Hornchurch branch, we are so pleased you are happy with the service provided.
5/5
GoogleExcellent set of Agents to work with. They are always reliable approachable and responsive. I wouldn’t hesitate to recommend them
Hi Simran Thank you so much for the 5-star feedback you have left for our Hornchurch team, it really is appreciated.
5/5
GoogleIn March we completed the purchase a property through Hilbery Chaplin in what turned out to be a very long, drawn-out transaction. It would have been easy for us to have become frustrated by the delays & to have walked away but the courteous, open and friendly nature of the team in Hornchurch meant we persevered. Many agents who are just chasing a fee would have given up on the transaction. To their credit, Andy and his team did not. They did an excellent job for their client, the vendor, and we will happily use their services if we are in the position to do so in future.
5/5
GoogleHelpful, informative and responsive throughout the process. Kellie H was particularly helpful in keeping us updated and answering questions.
Thank you so much for your kind feedback for our Hornchurch team, especially Kellie H. Your feedback is very much appreciated.
1/5
GoogleAwful experience. Very inconsiderate! Would not recommend as certainly not people oriented
Dear Mr. McCann As we’ve been in business for over 130 years we take all complaints very seriously. Unfortunately we can find no record of your name on our systems but would very much like to know what this matter relates to. At present, we are concerned that you have submitted a complaint regarding the wrong company but would never assume this. Please contact us to enable us to put things right or for you to advise you mistakenly reviewed Hilbery Chaplin in error.
5/5
GoogleExtremely professional and friendly staff. Great to work with.
Thank you for your 5-star feedback Alexis, the team in Hornchurch enjoy working with you.
5/5
GooglePhil was responsive,personal and very professional throughout If I was selling a property I wouldn’t hesitate to use this Agent Highly recommended Peter Lewis
Thank you for your kind feedback
5/5
GoogleI just purchased the property through Hilbery Chaplin . They helped me a lot throughout the process even after there was a undue delay from my solicitor. Still they remained very calm and helped me deal with my solicitors. I can highly recommend hilbery Chaplin. Specially Anthoney and Phil are just proper professionals . Thank you so much .
Thank you for your kind feedback regarding our Havering team.
5/5
GoogleAlways approachable and helpful. Highly recommend
5/5
GoogleI would like to extend a big thankyou to Phil Day, Kelly, and all the staff at the the Hilbery Chaplin office in Hornchurch, they dealt with the sale of a property owned by my late aunt and uncle, the whole process was dealt with in a professional but caring manner, i would recommend them to anybody
1/5
GoogleMy parents used this joke of an agency to sell their house. Did nothing untill they handed in their notice after receiving barely any arranged visits over 10 weeks.. 1 day before the contract ceased they amazingly found someone.. no memorandum of sales was issued and the agent led them on for 2 months. After this the agency kept attending the house and even sent around the buyer who they were waiting on weeks on weeks to try and strong arm them into a sale. Parents ended up going with another agency (who they got an offer within 4 days) and they said that they wouldn't be stung with 2 lots of agency fees when clearly there are in contract.. do not touch or you will regret. I welcome a response from them...
1/5
GoogleMy parents used this joke of an agency to sell their house. Did nothing untill they handed in their notice after receiving barely any arranged visits over 10 weeks.. 1 day before the contract ceased they amazingly found someone.. no memorandum of sales was issued and the agent led them on for 2 months. After this the agency kept attending the house and even sent around the buyer who they were waiting on weeks on weeks to try and strong arm them into a sale. Parents ended up going with another agency (who they got an offer within 4 days) and they said that they wouldn't be stung with 2 lots of agency fees when clearly there are in contract.. do not touch or you will regret. I welcome a response from them...
5/5
GoogleWe moved house in June and I cannot recommend Hilbery Chaplin highly enough. We have used different agents in the past but our experience with Hilbery Chaplin means we will only be using them in the future. They were professional, informative and very clearly had our interests at heart. We had a very stressful few days trying to exchange and Ellie at Hilbery Chaplin was brilliant, she helped us keep calm during some very tense moments and kept us updated and informed as soon as she had any piece of information, we never had to chase anyone. She really worked in our best interest. We would recommend Hilbery Chaplin to all of our family and friends. Mr and Mrs Betts
5/5
GoogleEveryone in the team were very helpful
Thank you for your feedback Imran.
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