Hilbery Chaplin Residential Hornchurch reviews

★★★★★ 5/5

Google

I have had the pleasure of working as a recommended mortgage broker with Hilbery Chaplin for some time now, and I can confidently say that it has been an exceptional experience. The team at Hilbery Chaplin embodies professionalism, dedication, and a genuine commitment to excellence in every aspect of their work. One of the aspects that sets Hilbery Chaplin apart is their unwavering focus on client satisfaction. They go above and beyond to understand the needs of their clients and work tirelessly to find the best solutions. As a mortgage broker, I have witnessed the positive impact this approach has on client relationships and overall satisfaction. As a mortgage broker, I appreciate how they seamlessly integrate all services into the home buying process, ensuring a smooth and streamlined experience for our mutual clients. Their proactive approach to communication and attention to detail make every transaction a pleasure to be a part of. Additionally, Hilbery Chaplin values transparency and integrity in all their dealings. They maintain open lines of communication with both clients and partners, fostering trust and creating a positive working environment. Overall, partnering with Hilbery Chaplin has been an enriching experience. Their professionalism, dedication to client satisfaction, and collaborative approach make them a top choice for anyone in need of estate agency services. I look forward to continuing our successful partnership and helping more clients achieve their homeownership dreams with Hilbery Chaplin. Thank you Phil, Kellie, Kelly and Neil. Kasia, Clear View Mortgage

Kasia · 14 February 2024

★★★★★ 5/5

Google

I put my house on the market with Hilbery Chaplin and dealt with a lovely lady called Kellie Hallier. I was very anxious as was selling solo but she was very reassuring and made me feel comfortable. She has been with me during the whole process, checking I’m ok without my prompting and talking me through various documents. I dont know how I would have done it without her. She gave me some contacts to help with removals of old furniture and the name of a reasonably priced solicitor. I highly recommend.

Julie · 22 November 2025

★★★★★ 5/5

Google

Recently my wife and I had the pleasure of engaging with Kelly and Phil from Hilbery Chaplin in Hornchurch and I couldn't be more satisfied with the experience. From the outset, them and their team were incredibly friendly, making me feel welcome and valued as a client. What truly stood out was their helpfulness; they went above and beyond to address any questions or concerns I had, providing clear and insightful guidance throughout. Their knowledge of the market and the intricacies of real estate transactions was impressive, instilling confidence and trust in their expertise. Overall, I highly recommend Hilbery Chaplin for anyone seeking a seamless and enjoyable real estate experience. They truly exemplify professionalism and customer service excellence.

Kevin · 22 November 2025

★★★★★ 5/5

Google

We recently sold our house through Hilbery Chaplin Hornchurch, and the whole process could not have gone more smoothly. Phil, Kelly, and Kellie have been absolutely amazing from start to finish. They were always available whenever I called, in fact, they always picked up the phone! They were incredibly helpful, professional, and proactive, always calling back promptly whenever I had a question. Their communication and support made the entire experience stress-free and straightforward. A fantastic team and a truly outstanding service, I’d highly recommend Hilbery Chaplin Hornchurch to anyone looking to sell their home.

Krishna · 22 November 2025

★★★★★ 5/5

Google

Great Experience. Very proactive with marketing my property . Kellie has been extremely helpful, always contactable and very knowledgeable .

Sue · 20 February 2026

★★★★★ 5/5

Google

Kellie has been super helpful and so easy to get on with. Couldn't have asked for much more!

Daniel · 6 March 2026

★★★★★ 5/5

Google

We marketed our property with HC in 2023 after being recommended them by a relative. Our family have a long-standing relationship with HC and hope this continues due to the excellent customer care they have provided to us. We would not hesitate using them again and will continue to recommend them. Special thanks to Kelly Workman & Phil Day who have been very informative and supportive throughout our selling process.

Georgia · 22 May 2024

★★★★★ 5/5

Google

I would like to give special thanks to Kellie, the Senior Sales Consultant, for her outstanding support and professionalism. From start to finish, she was friendly, approachable, and always willing to go the extra mile to help.

Chynybek · 17 August 2025

★★★★★ 5/5

Google

From the first visit to put the property on the market right through to completion the service from Neil, Kellie and Kellie has been excellent. I would definitely recommend their services

Julie · 10 August 2025

★★★★★ 5/5

Google

I cannot praise these guys enough. To say we had a very difficult buyer is an understatement, but Kelly and Kelly truly did go above and beyond to complete the sale of our house. Kelly Workman really did give what felt like a personal service to us at the most stressful time ever. She was totally invested in achieving our goal and we can’t thank her and the team enough. Absolute legends who were so professional and informative throughout, thankyou so so much x

Sarah · 23 May 2025

★★★★★ 5/5

Google

A first class service! From the first moment I opened the door and explained my request, I received a fantastically warm welcome from everyone in the Hornchurch office. The service has been superb so far. Nothing is too much trouble for them. A lovely friendly family firm. I would highly recommend.

Linda · 27 February 2026

★★★★★ 5/5

Google

Had a great experience with Hilbery Chaplin of Hornchurch. I sold my property with them and also purchased one they managed in October 2024. They were always soo helpful and friendly. Big thank you to Phil and both Kellies for their help throughout the whole process.

Sanna · 5 November 2024

★★★★★ 5/5

Google

As a first time house seller, I found Hilbery Chaplin to be extremely helpful. All my queries were dealt with efficiently and promptly. The estate agent I dealt with, Phil, gave excellent advice regarding the presentation of my house for sale, which has now been sold.

Edmund · 6 March 2026

★★★★★ 5/5

Google

Great experience with this estate agency. The team has been very helpful, supportive, and responsive throughout the process. They made everything much smoother and were always willing to answer questions and offer guidance. I’d definitely recommend their services.

Florans · 6 March 2026

★★★★★ 5/5

Google

Recently offered on a lovely property after viewing with Neil but unfortunately due to a change in circumstances the seller decided not to sell. However, Hilbery Chaplin and Neil always kept me in the loop and I did not have to chase them for answers, a great example for estate agents.

Akbar · 22 October 2025

★★★★★ 5/5

Google

I would recommend Hilbery Chaplain Hornchurch. Great team that kept me informed of everything going on with my sale. So friendly and super efficient. Just what you want when selling your house. ⭐⭐⭐⭐⭐

Patricia · 6 March 2026

★★★★★ 5/5

Google

I've used these great people multiple times and they never fail to deliver. Every member of the team goes above and beyond to achieve my sale. I wouldn't use anyone else.

Steve · 27 February 2026

★★★★★ 5/5

Google

The staff at Hilbery Chaplin Hornchurch certainly went above and beyond in the acquisition of our new property and the selling of our much loved home. Thank you to everyone involved.

Philip · 27 February 2026

★★★★★ 5/5

Google

Phil and Kelly were fantastic! Sold my house quickly and without any problems, went above and beyond, even came to my rescue when I locked myself out! Highly recommend using their services over other local agents!! Worth every penny!

Jessica · 20 March 2024

★★★★★ 5/5

Google

Great service from the team. Kept me updated along the way and made communication so easy between all Parties. 5 stars all the way. Would 100% recommend,

Mohammed · 25 March 2026

★★★★★ 4/5

Google

It was a great experience working with Hilbery Chaplin during our property purchase process. The entire process took around seven months to complete. The team was supportive and approachable throughout. I look forward to buying another property through them soon.

RAVI · 1 December 2025

★★★★★ 5/5

Google

It was an Absolute pleasure dealing with Kellie hallier and her sales team. We purchased our family home and it was very smooth process from start to completion. Excellent communication and good customer care. I would highly recommend .

Jay · 22 November 2025

★★★★★ 5/5

Google

Very easy to deal with and really helpful, considering I was a first time buyer.

Louis · 1 June 2026

★★★★★ 5/5

Google

Good professional advice and prompt with photos and marketing. Early stages but Hilbury Chaplin at Hornchurch inspire confidence in gaining a future sale.

Gill · 6 March 2026