Every review we hold for the Ingatestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust wanted to say a big thanks to Nancy Holden from Uppermill branch. What a journey we had with lots of twists and turns with potential buyers. Throughout the process Nancy has been fabulous , keeping us informed all the way, her professionalism and communication was amazing and we even had times to laugh together at some of the most bizarre things that transpire with buying and selling your home ! Well done Nancy customer service at it’s very best 👏🏻🏡
Alison · 6 June 2026
Agent replied · 6 September 2026
What a journey indeed! Buying and selling property can certainly bring a few unexpected twists along the way, so it's wonderful to hear you were able to navigate it all with confidence and even a few laughs. Thank you Alison, for your lovely comments and for recognising the service you received.
★★★★★ 5/5
GoogleMe and my partner have just purchased our first home ☺️ big thank you to Nancy Holden who was honestly brilliant. Constantly providing updates and getting things moving. We have been trying for 3 years with various estate agents and never dealt with anyone as good! We've both said if we were to move in the future we would personally ask for her! Thank you again!
Lauren · 6 June 2026
Agent replied · 6 September 2026
Congratulations to you both Lauren, on purchasing your first home! After three years of searching, that moment must feel even more special. Thank you for sharing your experience, and we're honoured to have played a part in helping you reach this milestone. Enjoy every moment in your new home.
★★★★★ 5/5
GoogleMe and my partner were looking for our first home together. Charlotte Atherton was the person who called us in regards to viewing properties.
When I told her we had a viewing the following week for a house we fell in love with. She put so much effort in to make the viewing sooner. We emailed with an offer for the property the same day.
If it wasn't for her efforts, we may have missed the chance on our first home which we fell in love with!
Charlotte is a credit to the company. Her personality is spot on and she made the process even smoother.
Thankyou charlotte x
Lauren · 6 July 2026
★★★★★ 1/5
GooglePlease be aware, if you place tenants in your house through this business, they will not allow you to enter your own property again for any reason if it is tenanted.
I have 4 houses with them, one has been abandoned, I told them that it had and they didn’t even my email telling them.
The market rates being charged for all our tenants are drastically under market value.
They allowed over £7,000 of rent arrears to occur, recommends eviction proceedings and then did nothing.
THIS BUSINESS WILL PREVENT YOU FROM ACCESSING YOUR OWN PROPERTIES.
The photo below was from a tenanted property, I was told they had done inspection,
They didn’t provide any evidence of inspections recently, and the beautiful house that I decorated and was freshly carpeted is ruined. Thousands of £££ to repair and £££££ lost in rent.
Obviously I’m concerned that they are not looking aster the other houses,
But I’ve been told I can’t enter under any circumstances. They were going to allow a lb estate agent in last week but that got concept on tv wished of the other 50% shareholder.
Be very careful who you invest with.
I’m dealing with a solicitor, but it’s going to be a long and painful process.
Shocking business, Andrew and Nick I will see you in court my lovelies.
Charlotte · 27 June 2026
Agent replied · 27 July 2026
Hi Charlotte,
We take reviews seriously, so we want to respond clearly to each of your points, as our records tell a very different story.
On access to the properties: this is correct, and it's to protect YOU from breaching the law. You are not currently a licensed landlord, which has been confirmed by Rent Smart Wales. Entering a tenanted property in that position would put you in breach, and that position wouldn't change even with the correct training completed. This has been confirmed independently by Rent Smart Wales, our legal helpline and a compliance expert. We don't make these rules, they exist to protect tenants and landlords alike, and we won't help anyone break them.
On rents being below market value: every tenant was placed, and every rent set, by your own business partner, not by us.
On the property pictured: the tenant is known to you personally and previously carried out renovation work in exchange for a reduced rent, including work that was due to be completed in that property. We'd be glad to discuss the specifics privately.
On inspections: our records show the inspection report, setting out our concerns in detail, was opened on your account four separate times. We have the dates on file.
On the arrears and eviction: we can only advise, pursuing a tenant through the courts is the landlord's decision. We recommended exactly that on multiple occasions and served the correct notices, but the decision was made on your side that the costs were too high to proceed.
On valuations: we arranged all of them, and they were then cancelled at your other agents request (they said you had cancelled them).
We're always happy for people to make up their own minds. We're confident our records support everything above, and we'd welcome the chance to resolve this properly and privately as suggested previously.
Regards,
The Letting Station
★★★★★ 5/5
GoogleCharlotte has been so so helpful in helping us buy our first home! Her quick replies and friendliness has made the whole process so easy and smooth. Couldn’t recommend enough!
Rebecca · 6 June 2026
Agent replied · 6 September 2026
Buying your first home is a huge milestone, so it's wonderful to hear the experience has felt smooth and straightforward, thank you Rebecca. Thank you for your recommendation, and we hope you're excited for the next chapter ahead.
★★★★★ 5/5
GoogleAlice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!
Katie · 13 June 2026
Agent replied · 13 August 2026
Thank you Katie for your kind words. Moving home comes with plenty of questions, so it’s lovely to know you felt supported and well looked after along the way.
★★★★★ 5/5
GoogleAdam Kemp is a wonderful person to work with. As a tenant and he has been so helpful and nothing but a pleasure to rent through. I’m so grateful Adam was in charge of our property as he made everything so easy. Thanks again Adam, we can’t fault your customer service
Matthew · 30 July 2026
★★★★★ 5/5
GoogleWe were very pleased with our experience. Nancy Holden was great at keeping in touch and letting us know how things were progressing.
Lesley · 6 May 2026
Agent replied · 6 September 2026
Thyanks Lesley! We really appreciate your lovely feedback. Keeping communication clear and consistent is so important, and we’re pleased you had such a positive experience with us.
★★★★★ 5/5
GoogleThe letting station is the best when it comes to renting. Sean was super helpful all the way. I love how he was very considerate of the needs of my children. He was swift while being thorough at the same time, never complained about my many calls, and answered all quesions and calls with a smile and eagerness to help. His colleagues were also helpful with information. I felt at home in their office before Sean gave me the keys to my own home. Thank you Sean and team! You are the real MVP!
Oluwatosin · 27 July 2024
Agent replied · 27 July 2026
Thank you so much for taking the time to review us, we are very pleased to hear that you had a great experience with us. We strive to provide excellent service and are very glad that Sean was able to assist you throughout. It was our pleasure to help you.
★★★★★ 5/5
GoogleThe house we bought was sold by Adam and the team. They were really helpful throughout the process. Giving regular updates and even help chasing solicitors when things stalled. Would definitely recommend.
Laura · 6 January 2026
Agent replied · 6 September 2026
Thank you Laura! Best wishes for the New Year.
★★★★★ 5/5
GoogleGreat service, both Alex Fitton and Liv Hulston-Warner were amazing when selling my home. Couldn’t recommend enough!
Kate · 6 May 2026
Agent replied · 6 September 2026
Thanks Kate for the recommendation! We’re delighted you had such a positive experience selling your home with us.
★★★★★ 1/5
GoogleReally disappointing experience. Communication when making an offer on a property was poor. Updates were slow, unclear and I constantly had to chase for information. …
RP123 · 6 February 2026
Agent replied · 6 September 2026
Dear RP123, thank you for taking the time to review our service. Naturally I’m disappointed to hear that you felt our communication fell below the expected standard and can only apologise if that was the case. … More
★★★★★ 5/5
GoogleWe worked with Adam Yates, he was really helpful, acted quickly. Great communication
Casey · 6 May 2026
Agent replied · 6 September 2026
Great to hear you had such a positive experience, Casey. Thank you for your kind comments, they’re really appreciated.
★★★★★ 5/5
GoogleAs tenants we have always received outstanding service from all the guys at manning stainton. In particular Luke Whaler goes above and beyond and is a credit to the company
Adam · 13 September 2025
Agent replied · 13 August 2026
Thanks Adam for choosing us and leaving such kind words!
★★★★★ 5/5
GoogleAndrew, Tania and Shaun are just the best team! Professional and very knowledgeable. They made the experience of selling my house in Llandaff as smooth as possible by keeping me updated and liaising with solicitors when needed on my behalf.
I cannot recommend this company enough and wouldn’t hesitate to use their service again. If you’re thinking of buying, selling or letting a house, this is your team. First class service from start to finish. Thank you guys! 👌
Claire · 27 July 2025
Agent replied · 27 July 2026
Thanks Claire for your kind words.
★★★★★ 5/5
GoogleLily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.
K.Y · 13 October 2025
Agent replied · 13 August 2026
Thank you for the positive review!
★★★★★ 5/5
GoogleAlex from MS has been particularly helpful over the past few days (he’s always helpful and efficient by the way), but as a landlord, I find the admin is always tedious. Alex stepped up and sourced all the information that I needed and delivered the next working day !
Chris · 13 April 2026
Agent replied · 13 August 2026
Thank you for positive feedback Chris, we are really happy to hear you received the information you needed so quickly and that the process was made easier for you. We truly appreciate your feedback and hope everything continues to run smoothly for you.
★★★★★ 5/5
GoogleGreat service, Luke is a great property manager who is incredibly attentive and any issues raised is dealt with in a very professional manner
Dane · 13 September 2025
Agent replied · 13 August 2026
Thanks Dane!
★★★★★ 5/5
GoogleTeddy has been fantastic when I have needed anything and renting with MS has been an easy experience.
Robyn · 13 September 2025
Agent replied · 13 August 2026
Thanks Robyn, glad we could help😊 …
★★★★★ 5/5
GoogleThank you Alex for sorting out all the repairs work for me. You’re always so helpful.
Ifrah · 13 September 2025
Agent replied · 13 August 2026
Thanks Ifrah!
★★★★★ 5/5
GoogleHad a great experience with Charlotte when purchasing a property. She was extremely proactive and friendly. She is an asset to the business.
Sarah · 9 August 2026
Agent replied · 6 September 2026
Thanks Sarah - brilliant to hear you had such a positive experience during your purchase. We really appreciate your kind words and are glad you felt so well supported!
★★★★★ 5/5
GoogleMy rental property was managed by Aishah from Manning Staintons. The tenants and I were super impressed by her efficiency in dealing with any issues. We were kept up to date with everything. I would like to thank her for her work and will not hesitate to use Manning Staintons in the future.
Dave · 13 October 2025
Agent replied · 13 August 2026
Thanks Dave! Glad you would not hesitate to use us again, wishing you the best.
★★★★★ 5/5
GoogleThis is my first time using estate agent to rent a house and all staff who attended to me were professional and knew what they were doing. I also acknowledge Mr Alex Richard (my house manager) for his fast and reliable service, also Ms Evie who signed me up from start to the end. Thank you
Chinenye · 13 September 2025
Agent replied · 13 August 2026
Thank you, glad the team could help!😊 …
★★★★★ 5/5
GoogleMy experience with Sean is the most interesting. Honestly no one can be a 100% but for Sean, I'll give him 150%. He is the best person I'll recommend to anybody who wants an apartment. Always ready to help.
David · 27 July 2024
Agent replied · 27 July 2026
Thanks for the review David and we are delighted you had a great experience from us. We hope you are very happy in your new place.
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