5/5
GoogleExcellent communication with support throughout the buying and selling process
Trusted Agent profile · Essex
Verified
Hilbery Chaplin Residential reviews in Laindon, Brentwood, Romford and 2 more
★★★★★
689 reviews across 5 offices and 2 platforms
Hilbery Chaplin Residential has five offices, in Laindon, Brentwood, Romford, Hornchurch and Ingatestone (Essex). Together they have 689 reviews on two platforms, rated 4.5 out of 5 overall.
685
Reviews on Google
All 5 offices
4
Reviews on Facebook
Business-wide
Our offices
Hilbery Chaplin Residential's five offices, most reviewed first. Each has its own page.
- Hilbery Chaplin Residential LaindonThe Estate Office, High Road, SS15 6DQ266 reviews · 262 on Google (4.5)4 in the last 90 days
- Hilbery Chaplin Residential Brentwood8-10 St. Thomas Road, CM14 4DB132 reviews · 132 on Google (4.8)5 in the last 90 days
- Hilbery Chaplin Residential Romford86 Market Place, RM1 3HQ126 reviews · 122 on Google (4.1)2 in the last 90 days
- Hilbery Chaplin Residential Hornchurch18 North Street, RM11 1QP100 reviews · 100 on Google (4.6)1 in the last 90 days
- Hilbery Chaplin Residential Ingatestone94 High Street, CM4 0BA69 reviews · 69 on Google (4.7)3 in the last 90 days
Latest reviews from every Hilbery Chaplin Residential office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSuperb.
5/5
GoogleWell informed public facing staff. Smart property shop
5/5
GoogleVery helpful. We found them to be professional and reliable during our sale and we got a good sale price.
5/5
GoogleFrom start to finish the service received has been exemplary. Huge thank you to Carole and the team for helping us sell our home.
5/5
GoogleHighly recommend using this company. They put their client first ..always! We were very happy to work with them and would use them again. Staff are amazing and really know the market and work hard for you..going the extra mile!
5/5
GoogleThis team were 5* from start to finish. Consistent, mature and intelligent advice from market experts intent on achieving a good sale but also the right sale. I could not recommend them more.
5/5
GoogleI really appreciated Simpson & Marwick's experience in selling my property - they communicated extremely well both through emails and the phone. They conducted my sale without me even being in the country!
5/5
GoogleSean is so good at an agent.the. Man is 💯👌..sorted problem out as locked myself out.resolved.also letting properties of the letting station is sure the way to go.professional service.Sean and the team thanks for your help 👍 …
Agent replied · 27 July 2026
Thanks Dale what kind words, we hope we can keep exceeding your expectations.
5/5
GooglePerfect state agency with supportive agents for finding accommodation.
5/5
GoogleRating only, no written review.
5/5
GoogleThe letting station were amazing in helping me to find me new home. A big thank you to Sean. He was great with communication throughout the whole experience. I would highly recommend!
5/5
Googlefantastic ,helpful friendly ,they have great service thank you for your help 🌷🌷 …
5/5
GoogleRating only, no written review.
5/5
GoogleAmazing help from Sean and the company, made moving quick and easy
Agent replied · 27 July 2026
Thank you Antony! We are so glad we could help make your move easier! We remain dedicated to providing excellent service to all customers.
5/5
GoogleRating only, no written review.
Agent replied · 27 July 2026
We take great pride in providing our customers with excellent service. Your review is a testament to our team’s commitment to the highest standards of customer service. We look forward to continuing to provide the same level of service to you in the future.
4/5
GoogleClose to the town centre, free parking outside the offices. Initial contact was positive.
1/5
GoogleDidn't want to give any stars whatsoever. An absolute disgrace of a company without an ounce of humanity. Just rude and horrible at communication.
1/5
GoogleHe has something of mine that I have been waiting for almost 2 years and they have not answered my phone calls and have not answered emails to the point using other people's number and get no reply.
1/5
GoogleTo be clear I am writing this review as a business owner dealing with this company to progress legal matters. This company fails on every level. Today I rang to chase a reply to an email sent to Analise 10 days ago to progress a legal matter. I'm an existing client. The receptionist advised that Analise was off, to which I asked if she'd been off for 10 days.. to be advised 'no'. To which I asked to be put through to her team as perhaps she,d passed the work on. To be told that they are all working at home and uncontactable. Incredulous I was then told that calls can't be tfr. The quality of the output of this team is dire and previous complaints have not been dealt with .. they simply ignored the complaint in breach of rules. . Clients go elsewhere! This company is the dregs
5/5
GoogleThe best I have ever used
5/5
GoogleBrilliant service throughout the transaction
5/5
GoogleA BIG THANK YOU TO PHIL AND THE TEAM AT HILBERY CHAPLIN HORNCHURCH. EXCELLENT CUSTOMER SERVICE PROFESSIONAL RIGHT FROM THE START TO THE FINISH ON COMPLETION. THEY ARE A CREDIT TO HILBERY CHAPLIN LTD THANK YOU FOR SELLING THE PROPERTY IN MAWNEY RD ROMFORD. ANYONE LOOKING TO SELL OR BUY, EITHER LETTING I TRULY RECOMMEND THIS COMPANY. THEY ARE OUTSTANDING AND PROFESSIONAL.
Agent replied
Thank you for your wonderful feedback.
5/5
GoogleThe team at Hilbery Chaplin (hornchurch) have been absolutely wonderful, especially Phil he is extremely professional, always answering calls taking time to help with queries. In my experience this team are genuine and the best agents compared with our experience of other agents.
Agent replied
Thank you for your kind feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hilbery Chaplin Residential
Which Hilbery Chaplin Residential office has the most reviews?
Laindon has the most, with 266 reviews rated 4.4 out of 5, followed by Brentwood with 132.
Where are the Hilbery Chaplin Residential offices?
The five Hilbery Chaplin Residential offices, by town:
- Brentwood: 8-10 St. Thomas Road, Brentwood, Essex, CM14 4DB
- Hornchurch: 18 North Street, Hornchurch, Essex, RM11 1QP
- Ingatestone: 94 High Street, Ingatestone, Essex, CM4 0BA
- Laindon: The Estate Office, High Road, Laindon, Essex, SS15 6DQ
- Romford: 86 Market Place, Romford, Essex, RM1 3HQ
