Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHaving been tenants of Henry Adams managed properties for some years now, we think that they are a truly professional and helpful company. On the few occasions that we’ve had any problems, Chloe and her team have gone out of their way to resolve them as quickly and efficiently as possible.
Excellent, thank you so much for your review.
5/5
GoogleHenry Adams successfully let our house out and made the whole process extremely easy. Throughout the tenancy we have been kept fully informed of any changes that may affect us and Sonia has been great at following up any queries and returning calls and correspondence promptly . I wouldn't hesitate to recommend Henry Adams if you were looking at letting.
Excellent, thank you very much for your review.
5/5
GoogleI have no hesitation in recommending Henry Adams - they have been responsible for a rental property that I inherited from my mother. The attention of the Lettings Manager, Nicola Croft and the rest of the staff team is first rate. The commission charged by the company is very competitive and all my queries and communications are answered promptly and efficiently. I am most appreciative of their excellent service.
Fantastic., thank you so much for reviewing us, we really appreciate it!
5/5
GoogleI have used the services of Henry Adams, Storrington, for the last 12 years to manage the letting of my 3 properties. I would, in particular, like to thank Nicola Croft who is quick thinking and highly efficient in dealing with any problems very quickly with minimal delays to all parties. It is a comforting thought that I can travel abroad, leaving the smooth management of my properties in the capable hands of Nicola. I have found Henry Adams to be very professional and have no hesitation in recommending them.
Fantastic, thank you for your review, we really appreciate it.
5/5
GoogleI have used Henry Adams as my letting agency for many years and have always found them to be extremely efficient and courteous. I am a landlord who lives abroad and Henry Adams has been absolutely wonderful, not only with the renting of the house to excellent tenants, but with the maintenance and latterly with the fairly extensive renovations I have undertaken. Those renovations have been handled by Henry Adams with such care and consideration. I would have no compunctions as regards highly recommending them as agents. I would be lost without them! GREAT staff and service.
Thank you so much for your review, we really appreciate it!
1/5
GoogleRating only, no written review.
5/5
GoogleExceptional service, highly professional and would recommend to anyone I know.
Fantastic, thank you so much for your review.
5/5
GoogleThe lettings team were very helpful with arranging viewings.
Thank you for your review.
5/5
GoogleA pleasure to do business with,very professional and friendly service,felt they went the extra mile...especially Kat Betz....recommend highly.
Thank you so much for reviewing us, we really appreciate it.
5/5
GoogleI have bought my new house through Kat who has been very helpful and approachable throughout the whole process.
Thank you for your review, we really appreciate it.
1/5
GoogleVery poor communication. Left without heating for over a month in winter. Now problem with plumbing- notified agency 2 weeks ago - still without help. HIGHLY NOT RECOMMENDED
5/5
GoogleFriendly team with great customer service and always efficient with arranging viewings. Would not hesitate to rent through Henry Adams.
Thank you so much for your review!
1/5
GoogleExtremely unhelpful and a very poor customer service for what is supposed to be “premium lettings” sector. I strongly recommend to any potential tenants to do your research before you decide on working with this agency.
5/5
GoogleDuring my recent property search Kat Bentz, one of the sales team, assisted me. I found Kat to be a truly motivated agent and a delightful individual who instantly got a feel for what I was looking for. She kept in close contact with me and advised me of new properties as they emerged , giving me an early opportunity to view them. I found her dedication outstanding and wouldn't hesitate in recommending her to anyone who wants to feel they are getting personalised service in their house search. Jennie Azevedo
Excellent, thank you so much for your review.
5/5
GoogleWe have recently completed both a sale and purchase through the team at Henry Adams Petersfield and would highly recommend them. Tracey Killing and Olly Dorling worked tirelessly to make sure all parties were kept informed throughout what was a drawn out affair, due to a solicitor in the chain dragging his heals. Without their efforts I’m sure the whole process would have collapsed.
Fantastic, thank you so much for reviewing us.
5/5
GoogleReviewer Status: Buyer Brilliant service from beginning to end. Our purchase was fraught with problems due to 'issues' with one of the Solicitors in the chain but the Sales team at Henry Adams did everything they could to ensure that our purchase continued to Exchange with Completion due any time now. The communications we had were honest, relevant and regular and had it not been for their tireless work we certainly wouldn't be where we are now. A special mention to Olly Dorling (Manager) and Tracey Killing (Senior Negotiator) who went above and beyond to sort out the various issues and challenges that cropped up along the way. A highly recommended Estate Agent for both Sales and Purchases.
Thank you so much for your review, we really appreciate it!
5/5
GoogleI have recently used Henry Adams in Petersfield to rent a house in Liss. From start to finish they were easy to deal with, the let went smoothly, they helped out on move in date when i asked to change it, communication was excellent and all the team are very helpful and friendly. On top of that the house is brilliant, clean, warm and lovely when we moved in. Thanks guys
Thank you for your review, we really appreciate it!
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleOutstanding service. Very friendly sales team!
Thank you so much for your review!
5/5
GoogleProbably the best estate agent i have ever used.
Wow, thank you for the compliment!
5/5
GoogleGail Calum and Jasmine all very helpful when buying would recommend highly!
Thank you so much for your review, much appreciated!
5/5
GoogleVery happy with service provided from first to last and kept informed at each stage of the sale
Thank you for reviewing us!
5/5
GoogleSuperb service, from start to finish, and were kept fully informed. It took just two months, from appointment to completion! Mr. H.
Thank you so much for your review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
